vodacom broadband fibre amberfield valley estate · vodacom broadband fibre amberfield valley...

C3 - Vodacom Confidential of 18

Vodacom Broadband Fibre

Amberfield Valley Estate

28 June 2016


Vodacom

A world of opportunity

The increasing need for reliable and uninterrupted internet connectivity in homes brings new and exciting

opportunities our residential customers. Whether the need is to get uninterrupted connection for Security

Systems or to create a Connected Community to enable your neighbourhood to access Smart Home

applications and services, our abilities and our reach allows us to address the modern communications

requirements with confidence and dedication.

Vodacom Broadband Fibre Service Plans provide

high quality fixed-line broadband Internet access.

Features and Benefits

Broadband Access services with Capped and Uncapped

bundled Internet

One CPE per service plan is included

Vodacom will install all relevant equipment including the

Broadband Router and fibre termination device

The service is scalable over the same infrastructure

24/7 service and call desk support

Why Vodacom Broadband Fibre?

We are super-fast: Enjoy speeds up to 100Mbps.

We are flexible: We offer a choice of multiple service

plans.

We are reliable: Our fibre optic networks are secure, and

always available.

We offer quick deployment: Connecting or upgrading

tenants is fast compared to copper based broadband

access services.

We can boost your signal: We will be able to provide

advanced Mobile signal coverage using the same fibre

connection for Mobile users, once the home is

connected.

We transform your community

Vodacom Broadband Fibre enables you to

increase the desirability and value of your

property. It offers your homeowners

Broadband Fibre connectivity, giving them

access to ultra-fast, scalable, reliable and

future-proof broadband services.

Vodacom is proud to offer the greatest

fixed line broadband access service yet

exclusively for the benefit of developers,

homeowners and tenants.

Vodacom Broadband Fibre uses the latest

Passive Optical Fibre (PON) technology,

which is also referred to as Vodacom

Broadband Fibre. It’s stable, durable and

capable of carrying a massive data load at

extraordinary speeds – for Internet,

Voice and Data applications – delivering

value to all households.

We help you manage your costs

It’s easy to stay in control of your

communications costs. We'll give you full

visibility of your assets – based on simple,

predictable and cost-effective price plans

from a single service provider.


Contents

Vodacom A world of opportunity .................................................................... 2

Contents ......................................................................................................... 3

1. Section I ................................................................................................. 4

2. Section II ................................................................................................ 5

Proprietary Statements ................................................................................. 18


1. Section I

Company name: Vodacom (Pty) Ltd

Company Registration Number: 1993/00367/07

Group Revenue: R77bn

Group Active Customers: 61.6m

Currently Vodacom has rolled out fibre infrastructure to its base stations and end points. In addition

to the local rollout, Vodafone has rolled out, and is an established player in the FTTH and FTTB

business. We have a full national, international internet network for over 20 million data customers

in addition Vodacom has recently launched FTTB for our enterprise customers and FTTH at a

number of estates, which includes all activation, provisioning and SLA based services, and utilises

the same technology and rollout processes as the proposed FTTH solution. Multi-channel support

system with 9823 Vodacom retail outlets in South Africa

Vodacom has 16 live sites fibre to the home sites, with 45 in construction and 100 more in design

stage with construction starting soon.

Reference Sites:

Reference Sites where site visits can be arranged:

Site Contact Person

Mount Edgecombe Country Club Estate Peter Hean

[email protected]

Dainfern Valley Estate David Weyers: [email protected]

Eagle Canyon Estate Marinus Coetsee: 082 770 0359


2. Section II

Technical Solution

Our response will cover the following elements:

The Fibre network in Amberfield Valley Estate (AVE) to the residents

The active equipment (switch plus customer premises equipment) in AVE

The Backhaul from AVE to internet peering / transit / breakout point

The Internet Access and Value Added Services

In order to service the requirements listed, Vodacom have formed a strategic partnership with Alcatel-Lucent

(ALU).

Our proposal is based on the Installation of a Gigabit Passive Optic Network (GPON). The Fibre network that

will be installed will consist entirely of passive elements; thus no power distribution in the field is required. To

do the fibre network reticulation at AVE, Vodacom will partner with ALU sub-contractors that will be conducting

micro-trenching to provide a robust, least disruptive, protected fibre network.

Figure 1: High Level Vodacom Fibre Architecture

Dwelling

Manhole/ Hand-hole

ONU/

ONT

CPE

Core Switch

Customer

Premises

Distribution

fibre Feeder

fibre

Access

Ring

Core

Ring

Vodacom IP

POP

Internet, Fixed

Voice, VAS

Servers

Core Switch

Core Switch

PE/

MSR

DWDM ROADM

OLT +

ODF

Splitter

1:64


Technical Specification

The Fibre Network:

The fibre network to service the Amberfield Valley Estate comprises different layers:

• Core Network (Redundant)

• Access Network (Redundant)

• Distribution Network (Non-Redundant)

• Last Mile / Drop Network (Non-Redundant)

All the above layers are used to extend the Vodacom Broadband Fibre, into the Vodacom Core Network.

B The Active equipment (switch plus customer premises equipment) in Amberfield Valley Estate

The Fibre network will be powered by the Alcatel-Lucent 7360 ISAM the third-generation GPON Platform, which

goes far beyond the first generation (Internet access) and second generation (residential triple play access). It

is designed to meet the requirements of the third wave of broadband access evolution:

• Residential, mobile and business applications converge on a single IP/Ethernet/MPLS access

platform

• Application and subscriber intelligence to extract more value from the network

The Vodacom GPON network will at high level consist of the Alcatel-Lucent 7360 ISAM OLT (Optical Network

Terminal) or Fibre exchange that will be hosted onsite at AVE within the existing Vodacom 3G BTS

infrastructure. The OLT will be responsible for all the QOS Management, Intelligence and routing functions

performed on the network.

A future proof fixed access platform: The proposed 7360 ISAM FX OLT platform is capable of delivering, not

only the GPON, but also next generation XG-PON applications. Alcatel-Lucent’s new 16p GPON line card FGLT

sets a new industry benchmark for GPON density and throughput. With a single line card, Vodacom can connect

more than 2,000 subscribers or 32,000 subscribers with a full ISAM FX shelf.

This allows us to reach broadband coverage goals in the most cost

effective way - by reducing the central office space and lowering power

consumption. The 16 port GPON card has non-blocking capacity of

40Gbps and delivers ultra-fast broadband services with premium

quality of experience. (16 x 2,5Gbps = 40Gbps). Alcatel-Lucent is the

first vendor offering XG-PON1 (10G GPON) technology, and is first to

market with a high-capacity fibre access node (2x100G backplane),

enabling a smooth migration to next-gen fibre.

The fibre network will further comprise of passive splitters up to 1:64

split ratio.


Customer Premises Devices

Vodacom will be terminating the Fibre network to each unit within the Amberfield Valley Estate’ by placing an I-

240 Optical Termination Unit or CPE device.

The Alcatel-Lucent I-240W-A Residential Indoor Optical Network Terminal

(ONT) provides 4 Gigabit Ethernet (GigE), two plain old telephone service

(POTS), and IEEE 802.11b/g/n wireless interfaces (Wi-Fi).

It terminates a full service access network (FSAN)-compliant gigabit passive optical network (GPON) fibre

interface and is designed to deliver triple play services with high bandwidth capacity. The combination of the

ONT termination and the residential gateway functionality reduces the number of devices needed in the home.

I-240 W-A Feature:

Integrates the ONT and wireless access point functions to allow for one less device in the home

Delivers connectivity to Ethernet and wireless devices within the home

Supports full triple play services including voice, video, and high-speed Internet access

Supports IP video distribution

Delivers voice services using voice over IP (VoIP). Supports voice services using SIP with G.711,

G.729 (A and B), and G.723.1 codecs

Supports fax services

Supports connection to USB disk drives for home network-attached storage (NAS) service

Delivers video services efficiently with multicasting or unicasting

Internet Group Management Protocol (IGMP) proxy


Figure 3: High Level Technology Solution Topology

The fibre infrastructure and active equipment that will be installed not only supports GPON technology but also

has the active equipment being upgradable to the next generation TWDM-PON technology as specified by

FSAN and ITU-T G.989x existing standards. The Vodafone group (Germany) is already testing this technology

and Vodacom have already demonstrated the capabilities associated with this technology. The current GPON

platform will support co-existence with TWDM-PON (Time and Wavelength Division Multiplexing Passive

Optical Network) and facilitates multiple logical networks and bandwidth capabilities using the same already

installed fibre. The co-existence of different logical networks (e.g. video surveillance for security networks,

internal voice, access control, etc.) is supported by symmetrical, asymmetrical, Mobile backhaul, different

operators on the same fibre infrastructure is made possible using different wavelengths (colors of light).

Bandwidth capability will range from 2,5GBits (same as GPON) up to multiples of 10 GBit/s. Vodafone is already

testing Next Generation/future based services on TWDM-PON in Germany. The Vodacom intention is to deploy

TDWDM PON early in 2016

3. Service Commitments

VODACOM WILL PROVIDE THE FOLLOWING SUPPORT AND SERVICE LEVELS:

Vodacom has a Dedicated Call Centre, being a centralised centre used for the purposes of providing

support, which is operated on 24-hour basis every day of the week and is accessible via the number

082 1904.

The Call Centre assesses the severity of all incidents reported and will provide the necessary telephonic

assistance to remedy the situation.

Customers can also access www.vodacom.co.za/fibre

Vodacom will have a dedicated sales agent for Amberfield Valley Estate as well who will help escalate

any issues which require immediate attention and escalate within Vodacom.


Vodacom has a dedicated site manager as well as dedicated project manager who assist with issue

resolution as well during the build process.

SERVICE LEVELS:

Vodacom endeavours to provide the following service levels regarding the infrastructure and services.

Network uptime 95%

Mean Time to Respond to outages 4 hours

Mean Time to Restore outages 48 hours

Maintenance hours of operation 24/7

NETWORK PERFORMANCE MONITORING

MOTIVE NETWORK OPTIMISER

Motive Network Analyser Fibre (NA-F) is a remote management solution for our fibre access networks.

It leverages the Vodacom’s access equipment capabilities to speed up fibre activation, assess network

performance, and localize and identify faults in the access infrastructure. This software tool helps

increase activation success rates, and improves the overall customer experience.

Motive NA-F monitors the passive optical network (PON) and optical link from initial documentation to

activation, and eventually, operations. In each phase, it provides insights on the equipment state,

subscriber impact and faults present.


BENEFITS & FEATURES

Motive NA-F has automated power budget validation which reduces both mean times to repair (MTTR)

and repeat truck rolls for PON problems caused by PON changes during subscriber activation and

service repair actions that go unnoticed during manual error-prone validations.

The Motive “Critical” link monitoring enables differentiated monitoring of higher business importance.

The Motive Link Quality Indicator combines the physical integrity (Optical Power Quality OPQ) and the end-user quality of service (PHY QoS) for proactive maintenance of fibre access network and end-user satisfaction The Motive PON utilization provides upstream, downstream unicast and multicast trend analysis per ONT subscriber and at PON level.

PROCESS FOR NEW INSTALLATIONS:

New access network into the residential area will take a maximum of 20 weeks from the date of the

Grant of Rights Agreement sign-off.

An installation date will be agreed and scheduled between the Vodacom rollout team and the customer.

The physical installation into house will take between 4 to 8 hours depending on the complexity of the

installation.

The time from order to installation being completed will typically be 72 hours and will largely be

dependent on homeowner’s availability to be on-site for the installation. This is after the Fibre has been

installed into an equipment room.

Installations (hours of operation) - 8am to 5pm, Monday to Saturday (excluding Public Holidays).

Alternative times can be arranged between the homeowner and the installer.

LINE ACTIVATION

The line activation will occur when the Vodacom installer completes the installation. The line will be

activated by calling the Vodacom Broadband Fibre Call Centre to configure the CPE or by connecting

a pre-configured plug-and-play CPE and the Vodacom Broadband Fibre services will be immediately

available for use.


4. Proposed Service Offering

Figure 1: A typical Amberfield Valley Estate Vodacom Broadband Fibre Connected Home

Figure 2: Vodacom Broadband Fibre Connected Benefits

Amberfield Valley Estate

Amberfield Valley Estate Digital Home


PROPERTY VALUE GROWTH

Fibre connectivity will increase the value of each home by approximately R50 000 (FTTH Council)

AVE will be a community with a High Speed of up to 100Mbps, at high quality, Future proof network to

provide all the residents.

ZERO UPFRONT INVESTMENT

Vodacom is committed to pay for the Fibre to AVE that will be required to connect the homes.

VODACOM FIXED LINE VOICE

Vodacom offers Voice offerings which will benefit AVE residents by offering free calls within the

Amberfield Valley Estate and save up to 30% of their standard telephone line calls.

Residents will be allocated either non-geographic 087 number(s) from Vodacom or an option to port in

their existing geographic numbers or other fixed line numbers, allowing them to retain their current

contact details. Residents will be offered the option to elect to pay-as-you-use (per second billing) or

to subscribe to customised Voice plans. The Voice plans offer a variety of value-added services to

cater for the diverse needs that different households may have.

Free calling within Amberfield Valley Estate and to the security gate is available

CLOUD BACKUP AND STORAGE

Vodafone and Vodacom have created a new cloud storage service which will be commercially launched

soon. This Cloud Backup is a downloadable application that enables customers to securely store

content and be able to access it from multiple devices.

LINEAR TV AND VIDEO-ON-DEMAND

Vodacom will be providing its customers with the benefit of receiving their DStv signal over fibre and

not satellite this will enable the customer to experience a reduction in the effects of rain fade and they

would not need to install a satellite dish which is unsightly.

Vodacom is also in discussions with DStv to allow customers to have the ability to add their DStv

subscription and Box Office purchases to their broadband internet bill which offers convenience to the

end user.

LIVE TV INSTALLATION OPTIONS

Receive DStv signal over fibre not via satellite

Video Overlay/RF: The resident may utilise their existing set-top box. The Fibre Integrated Reception

Unit GTU is designed to accept optical signals received from the Optical LNB over the Passive Optical

Network (PON). The GTU converts the optical signals back to exactly what was being received from

the satellite and or the terrestrial antennas, the GTU then acts in the same way as the dish electronics

(LNB) and supplies the receiver, via the coaxial cable, the correct satellite frequency band the receiver

needs as channels are selected.


VIDEO-ON-DEMAND AND ENTERTAINMENT Video on demand (coming soon): Vodacom is currently engaging a number of content providers local and international; Vodacom envisages having an offering for the market within the next few months. Online Gaming offering coming soon Music Streaming: Vodacom already has an existing Partnership with Music Streaming Service Provider Deezer

EDUCATION PORTAL

Vodacom has an education portal called Vodacom e-school. It will serve as a learning platform with

Internet access to education content for all grades 10-12 high school South African learners. The

content has been approved by the Department of Education and is in line with the Department of

Education high school syllabus. The URLs are zero rated and will not consume any customer data.

It will focus on CAPS (Curriculum Assessment Policy Statement) aligned content for Maths, English, Science, Accounting, and Life Science which will be expanded to cater for Agricultural Science, Business Studies, Computer Application, Economics, Geography, History and Literature at a later stage.

A dashboard provides the user with the ability to track progress, homework and tasks completed per subject. The Educational Portal URL https://myeducation.secure.vodacom.co.za/vodaschool/default.aspx will be free and 0 rated.

UNINTERRUPTED POWER SUPPLY

Vodacom will soon be providing customers with an optional UPS which will allow +- 4 - 6hr uptime while

running a few devices (CPE, Laptop, and TV etc.) The cost of the UPS will be a once-off or amortised

over the contract period (whilst the customer is still under contract). This will be available at a cost of

R1099.

CCTV CONNECTIVITY OVER FIBRE

The fibre network proposed will also be able to carry data traffic generated CCTV cameras that will be

installed in the area. The following additional information will be required to fully meet the requirements:

Quantity of cameras to be installed (This will give an indication of whether single mode or

Multimode fibre is required)

Planned location of the cameras

Bandwidth requirements for the cameras

Vodacom can assist with the trenching to the various camera points, the cost of this can only be

determined by a detailed site survey.

https://myeducation.secure.vodacom.co.za/vodaschool/default.aspx


5. Pricing Options

Vodacom Fibre

Package Price

10Mbps 100GB R599

20Mbps 300GB R799

40Mbps 1000GB R1,199

100Mbps 2000GB R1,799

All of the above Packages are subject to a soft-cap therefore when you reach your soft-cap the customer will not be cut-off the customers speed will be reduced to 2mbps at no additional costs subject to FUP.

Top-up Bundles are as follows 5GB-R35; 10GB-R65; 20GB-R120; 50GB-R250

*All the packages include Free- Wi-Fi Enabled (CPE) Router +free installation for the residents if they sign-up

whilst Vodacom is still on site doing the installation within Amberfield Valley Estate.

Additional Costs

Installation costs: R899

Fixed Voice: R32 (Once-off setup fee) *

Security and home entertainment: Set-top box for video services; DSTV subscription for Live TV and other

subscriptions of your choice, all additional home automation devices, i.e. surveillance

*Fixed Voice rates to apply

VODACOM FIBRE TALK

PRICE PLAN MINUTES MONTHLY

SUBSCRIPTION

Talk 250 250 R129

Talk 500 500 R229

Talk 250 Unlimited R499

VODACOM FIBRE TALK

Talk 100 R65

Talk 200 R120

Talk 300 R170


6. Open Access Network

Vodacom will provide infrastructure based on an Open Access Model. Vodacom will charge a market

related access fee which is in line with Regulatory competition requirements of our industry, Vodacom has

existing Wholesale Master Agreements with MTN, Vox, MWEB, Telkom SADV and are working on the

fibre specific schedules. It is standard practice for Vodacom to cater for an “Open Access” capability

employing different leasing models where 3rd party operators can lease Vodacom’s network capability in

order to deliver services to their customers, e.g. Telkom, MTN, Cell-C , etc. )

7. Additional Value Adds

Vodacom will offer Amberfield Valley Estate a number of end points which will allow for Amberfield Valley Estate

to set-up public Wi-Fi hotspots with a 100Mbps service.

Vodacom will allow free calls within Amberfield Valley Estate for the residents.

SMART POWER

Vodacom is currently piloting a solution where the system provided automatically manages customer

interaction and notification of power usage and limits through smart phone application. It can also Appliance

control device will assist customer in managing usage by automatically switching off large appliances

connected to it. This solution also allows the customer to have power during periods of load shedding. The

pricing model we are looking at is a minimal charge of a few hundred rands per month.

INTERCOM SYSTEM

Vodacom will work with Amberfield Valley Estate to better understand the communication

requirements and see how Vodacom’s Fixed Voice offering, which allows for free calls within

Amberfield Valley Estate, can enable this requirement.

We have envision a connected Estate whereby the guard houses are able to make contact with

residents over the Fibre network using our Vodacom fixed voice. If the current intercom system is

Comb B2. The Comb B2 intercom system in use is GSM based. (Meaning it uses mobile cellular

network for communication). To ensure that there is a voice cost saving the intercom system would

need to be converted to IP/Ethernet in order to communicate via the Vodacom fibre Voice network.

Vodacom has further engaged with Comb communications (the supplier of the current intercom

system at Amberfield Valley Estate) and they ensured Vodacom that there is future development on

the Comb Intercom system to support IP/Ethernet. Comb communication will launch the system in Q4

2016 and the can convert the current GSM to IP/Ethernet.

As soon as the system is upgraded, Vodacom would manage both the devices at the guardhouse

(with the support of Comb Communication) and provide the Data & voice package to be used. The

monthly cost would be far below a standard PBX calling system utilising conventional phone lines and

would have the added reliability of a fibre network.

When the residents themselves need to contact the Guardhouse, Clubhouse or even other residents

within the estate; anyone who has taken up a Vodacom Fibre package will incur no charge for

such communication. Residents on other service provider’s packages will of course incur whatever

call rates their specific provider charges.


8. Infrastructure Roll Out


9. Sign up Process and Marketing

Vodacom Sales Team will start the pre-sales process, offering Vodacom Broadband Fibre Packages to the

Amberfield Valley Estate. Vodacom will use all marketing mediums on disposal to promote the Vodacom

Broadband Fibre to Amberfield Valley Estate and speed up sign up all at Vodacom’s cost.

With assistance of Amberfield Valley Estate we can communicate via email informing residents of the

plans for rolling out fibre within Amberfield Valley Estate.

Vodacom can hold events which will be approved by the Amberfield Valley Estate Management which

could encourage the community to enjoy and fun day with Vodacom and get to understand more about

Vodacom Fibre and sign-up.

Residents can also go to Vodacom’s online portal to log interest of sign-up at www.vodacom.co.za/fibre

http://www.vodacom.co.za/fibre


Proprietary Statements

Subject to final terms and conditions to be agreed between all relevant stakeholders including but not limited

to the Amberfield Valley Estate, local authorities and Customers. This proposal contains information that is

proprietary and confidential to Vodacom South Africa Proprietary Limited, which shall not be disclosed outside

the recipient’s company or duplicated, used or disclosed in whole or in part by the recipient for any purpose

other than to evaluate this proposal. Any other use or disclosure in whole or in part of this information without

the express written permission of Vodacom South Africa Proprietary Limited is prohibited.

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