Why use

VoiceAnalytics?

• Increase sales efficiency

• Compliance check• Complaint prevention

• Improve performance

• KPI management

• Root case analyses

• Training management• Automated and objective quality

scorings

“We use a wide range of services from speech- and emotion analytics and KPI management to the most sophisticated call analytics and TNPS evaluations, provided by the tool.” „ Due to the unique and innovative approach and the

business results we achieved on quality and efficiency improvements we won the most customer-centric global award of AEGON Group in 2 consecutive years 2017 and 2018 as well”

Anikó Böröndi, Head of Contact centre, AEGON Hungary

© 2019 Xdroid Ltd / Avoira Ltd | www.avoira.com

• Real emotion and sentiment analytics are supported

• Optional email routing capabilities• Keyword spotting and speech to

text

Features

• Easily create alerting rules

• Automated check of all conversations

• Find critical and non-compliant

conversations

Alerted on-time

• Transparent & objective agents ratings

• Real-time agents coaching

• Personalised and group statistics

Identify training needs

Xdroid improves contact centre quality, productivity andcustomer engagement, helping businesses understand their customers better.

By processing 100% of customer interactions, Xdroid automatically provides objective, consistent and valuable insights, and information about each conversation.

How does it work?Xdroid's VoiceAnalytics engine can detect an array of emotions, such as sarcasm for example. So how does that work?

The engine provides Speech to Text transcriptions and finds the relevant

keywords, at the same time, it also recognises the emotions of the spoken keywords. It does so independently from the meaning of the word.

Besides a powerful analytical engine, it measures productivity and speech markers, delivers automated KPI management alerts, call-categorisation and rankings are also part of the solution.

VoiceAnalyticsAI driven speech-text and emotion analytics

VoiceAnalytics helps youProvide outstanding customer service and have an edge on the competition

Different pricing models are available(agent and minute based)

• Improve speech efficiency by a minimum of 3% (absolute value)

• Enhance efficiency of complaint management by 50% (relative vaue)

• Increase sales efficiency by 17% (relative value)

VoiceAnalytics measure and analyse

• Productivity markers (speech- music and void periods)

• Emotions (happy, displeased, disappointed, neutral, uncertain)

• Keywords and phrases

Use an optional text analytics solution

• To can get a 360 degrees overview of all interactions

• Automate the selection and categorisation of emails

More efficient and loyal agents

• We use gamification in KPI management

• Agents will be evaluated transparently and objective

• Quality and training managers can find the critical agents/

critical areas of agents by just a few click

Benefitsexample values measured by Xdroid customers

Why Xdroid?We offer a feature-rich, end-to-end solution combined with a very intuitive and easy to use GUI. The solution is specifically designed for Contact Centre managers, quality assurance, training, and HR managers.

© 2019 Xdroid Ltd / Avoira Ltd | www.avoira.com