voip training
DESCRIPTION
Loyola Law School VOIP TrainingTRANSCRIPT
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Loyola Law School Cisco IP Telephone User Training
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Introduction
•How to Obtain Help
•Phone Types
•Phone Features
•Basic Phone Usage
•Intermediate Phone Usage
•Basic Voice Mail
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How To Obtain Help
•
For Features and Functionality Refer to the following:
–
Interactive IP Phone Tutorial
–
Help Button located on front of phone
–
Online Users Guild
–
Quick Reference Guide
(Not all features currently available)
•
For Issues:–
Contact the Loyola Law School Help Desk at
or call x1097
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Phone Types
7942 7962
7915
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Phone Features
•
Button Options–
Voice Mail –
Button resembles an envelope– Directories – Button resembles a book–
Services
– Button resembles a globe
–
Settings
– Button resembles a checkbox
–
On Screen Help
– Button resembles a question mark
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Phone Features
•
Changing LCD Settings–
Press the Settings
button
–
Use the scroll key to select User Preferences
–
Use the scroll key to select contrast
•
Ringer Volume–
Press the volume Up or
Down
slider to change the volume
while the phone is idle
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Phone Features
•
Headset, Handset, & Speakerphone Volume
–
While a call is in progress press the volume Up
or Down
slider to change the volume
–
Press the Save
soft‐key to save the setting
•
Mute Button
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Phone Features
•
Foot Stand Adjustment Button–
To adjust the incline of your phone, press the button on
the side and gently move the stand forward or back to
desired position.
Adjustment Button
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Phone Usage
•
Placing a call–
Dial 9
for an outside line
–
Emergencies
•
911 or 9911
•
Multiple Ways to Dial–
Handset
–
New Call soft‐key
–
Line Button
–
Headset
–
Speaker
– Dial soft‐key
•
Answering a call–
Handset
–
Speaker button
–
Headset Button
– Answer soft‐key
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Phone Usage•
Ending a Call–
Hang up the handset
–
Press EndCall
soft‐key
–
Press the Speaker/Headset
button
•
Placing a call on hold–
Press the Hold
soft‐key
–
Press the Resume
soft‐key
•
Answering a Second Line–
Press the Answer
soft‐key
–
Use the Directional Pad
to switch between calls
•
Redial–
Press the Redial
soft key
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Intermediate Phone Usage
•
Parking a call (Hold)–
While the call is Active
press the More
soft‐key until you
see Park
–
Press the Park
soft‐key
–
To retrieve the call dial the Park
number from any other
phone
•
Transferring a Call–
While the call is Active
press the Trnsfer
soft‐key
–
Dial the number you wish to Transfer
to
–
When the telephone is ringing press Trnsfer
again to
connect, or when the party answers announce the call
then press Trnsfer
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Intermediate Phone Usage
•
Ad‐hoc Conferencing–
While the call is Active press the More
soft‐key and then
the Confrn
button
–
Dial the number you wish to Conference with
–
Once connected press the Confrn
soft‐key again
–
Repeat for up to 4 connections
–
RmLstConf
‐
remove the last conferenced
party
•
MeetMe
Conferencing–
Go off‐hook
and press More > MeetMe
–
Dial a designated MeetMe
number
–
To have others join, inform them to dial the MeetMe
conference number
–
In order for the MeetMe
conference to end, all
participants must hang up
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Intermediate Phone Usage
•
Checking Call History–
Press the Directories
button
–
Review Missed, Received, and Placed
Call
histories
–
Select number and press Dial
soft‐key to dial the selection
•
Placing Calls from Corporate Directory–
Press the Directories
button
–
Use the Directional Pad and select the Directory
–
Use the Number Pad to enter the search information
–
Press the Search
soft‐key
–
Use the Directional Pad to select the user and press Dial
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Intermediate Phone Usage
• Directly to Voice Mail– Call
• Dial * and the party’s extension (i.e. *7300)
– Transfer• While the call active press the Trnsfer soft-key
• Dial * and the party’s extension (i.e. *7300)
• Immediately press the Trnsfer soft-key again
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• Access the Names Directory to voice dial a call– Dial 2222 and say the name of the person you wish to call.– This only applies to LLS campus numbers.
Intermediate Phone Usage
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Basic Voice Mail
•
Accessing Voice Mail for the 1st
Time–
Press the Envelope
Button on the phone
–
When prompted for your password, enter 1234 followed
by the #
key
–
Listen carefully to the setup instructions provided
•
Voice Mail Setup–
Voice Mail Box Name
–
Record a Greeting
–
Reset the Password
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Basic Voice Mail
•
Access Voice Mail from Another on Campus Phone
–
Press the Envelope
Button
–
Press the *
key to sign in to your own account
–
Enter your personal extension
–
Then enter your own password
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Basic Voice Mail
•
Check Voicemail ‐
Externally Dialing In
–
Dial your campus phone number (i.e. 213‐XXX‐XXXX)
–
When you hear your greeting press *(asterisk) Follow voice instructions: Enter ID (4‐digit extension) when promptedEnter password
when prompted***
‐
To exit voicemail or hang up
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Questions?