volume 5-issue 17 winter 2019 · 2019. 2. 28. · bimbo bakeries dexter heard 501-507-8434...
TRANSCRIPT
Volume 5-Issue 17
Winter 2019
Dear ABA Members,
HAPPY NEW YEAR!
We ended 2018 with the best New Year’s Party to date!
ABA received lots of positive feedback from those that attended
and we were delighted with the great turnout!
Also rounding out the year was Arkansas Children’s Hospital ‘s Festival of Stars event.
Once again, ABA is the presenting sponsor of the event and we enjoyed the day. Our Directors performed well during interviews on 2 radio stations.
ABA hosted “Challenges & Opportunities” on January 24th. We had a very good turnout for a casual exchange of ideas. Everyone came away feeling like they had learned something and with the understanding that we all face a lot of the same issues. Our goal is to continue this gathering on a regular basis.
As a result of the “Challenges & Opportunities” meeting, we came to understand that there are several things that we can do to improve our business right now and with little or no cost. We will be focusing on helping our members improve “curb appeal” of their locations and making store cleanliness a top priority. “You never got a second chance to make a first impression”.
Our annual “Safety & Security” session was held on February 10th. Tom Terrono from
T & S Management Services shared a very meaningful presentation in a very engaging manner. Our hope is that our membership will implement some, if not all of Tom’s practices.
2019 will be a busy year for ABA as we continue to grow and face new challenges. By continuing our commitment to UNITY, we will thrive in this very competitive business.
All the best,
President Andy Mandani
COMPANY CONTACT PHONE EMAIL
Coca-Cola Contact your Local Rep. email ABA [email protected]
Pepsi Contact your Local Rep. email ABA [email protected]
Monster Energy Contact your Local Rep. email ABA [email protected]
Frito Lay Contact your Local Rep. email ABA [email protected]
US Foods Chris Parmele 479-856-2295 [email protected]
New Age Distribution Rick Davis 501-374-5015 [email protected]
Bimbo Bakeries Dexter Heard 501-507-8434 [email protected]
Pinnacle Propane Steve Blair 214-232-8516 [email protected]
S & D Coffee Steve Hicks 501-516-5513 [email protected]
Elite Enterprises Ryan Lawrence 870-926-4777 [email protected]
The Southern Company Michael Shelby 501-376-6333 [email protected]
Modisoft Sales 866-216-8707 [email protected]
Core-Mark Steve Farr 870-633-2044 [email protected]
Winder Insurance Center Nizar Gilani 864-430-0084 [email protected]
World Pay Che Powell 770-353-4207 [email protected]
APS Dowe Kaufman 501-515-7216 ww.SNAPUSDA.com
ATM Link 877-937-9286 [email protected]
Karim Ali CPA, PA Karim Ali 972-290-0733 [email protected]
Discount LED 844-763-7689 [email protected]
S & S Alarms Joey Smith 501-305-2527 [email protected]
Muswick Kurt Garland 501-519-4185 [email protected]
Global Financial Amin Chagani 972-812-5410 www.theglobalfinancial.com
Amcon Jim Havenstrite 479-841-3478 [email protected]
Transnet Salima Lalani 346-666-1704 [email protected]
Narendra Patel Financial Service Narendra Patel 865-384-2261 [email protected]
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COMPLIANCE OBJECTIVES FOR 2019
CURB APPEAL –
IMPROVE EXTERIOR APPEARANCE
INTERIOR – CLEAN RESTROOMS ARE A PRIORITY
The Forgotten Bathroom Zone By Tom Cook, King-Casey - 06/19/2018
Convenience store operators don't lack for difficult decisions these days. Add delivery?
Mobile apps? How about a drive-thru? What do millennials really want? And now, what
to do about rising gas prices?
But none of those choices will influence the consumer as much as the operator's
ability to keep their bathrooms clean. That's a fact that doesn’t change over time.
A 2004 study listed "cleanliness of restaurant" as the most important attribute for people
selecting a quick-service restaurant (QSR) venue. A 2010 survey found that 14 percent
would stop visiting a restaurant that was not as clean as they would like, and another 29
percent would only visit places that don’t measure up "if absolutely necessary." A 2013
study ranked "cleanliness" (96 percent) ahead of "menu selection" (94 percent) as an
important factor in restaurant choice.
Despite the fact that crumbs under a table and unpolished windows are drawbacks,
we all know where the cleanliness rubber hits the road — the bathroom. You can be
spotless everywhere else, but if your bathroom doesn’t pass muster, you're done.
With c-stores moving increasingly into foodservice, this is a critical point. Still, the
bathroom is the one "zone" in a restaurant that seldom receives the same business
scrutiny as others. That's why King-Casey conducted a pilot study among 100
restaurant consumers to find out what value customers put on clean restrooms
and the specific qualities they look for in restaurant restrooms.
CLEAN RESTROOM = CLEAN KITCHEN 78 percent of those surveyed agreed that a clean restroom is a strong
indicator of a clean kitchen. Perhaps even more interesting was the fact that
94 percent felt that restroom cleanliness is more important today than ever before.
The reasons they cited come as no surprise. The media is full of stories about
diseases (SARS, West Nile virus, hepatitis) and the associated emphasis on
washing hands as the best disease preventative.
The leading quality indicator among all customers came as no surprise: "clean toilet.“
This was followed by "clean area around toilet," "no sticky floors" and "no trash.“
These attributes held up for all types of restaurants and were equally important
to both men and women.
Another important quality indicator was the posting of a written "guarantee“
signed by management and underscoring its belief in providing customers with
clean bathrooms. These managers may have been channeling their inner Ray Kroc,
who famously made clean bathrooms a McDonald's mantra from that chain's inception.
Customers also put value on "soft absorbent toilet paper," as opposed to the industrial
variety that is often thin and waxy. They also told us that hooks on stall doors were
important in providing a place to hang coats, pocketbooks and shopping bags.
Ranked at the bottom of the list were "vending machines" and "advertising/promotion.“
In fact, customers felt these features were equated with non-quality restrooms.
Something to keep in mind for those c-stores favoring such a practice.
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__________________________________________________________
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ABA Board of Directors
Ahmed Mandani President
Nazim Ali Honorary Secretary
Nizar Thobani Director
Sulaiman Hudda Director
Abdul Aziz Farishta Vice President
Sadiq Ali Treasurer
Mission Statement It is our mission to provide economic
value for our members and
partners, to operate in an ethical
manner and to build bridges within the
community.
It is our mission to serve and support
our members.
Our Vision:
It is our vision to humbly serve our members and
to have better and more successful business in an
ethical way.
Office Hours Monday-Friday
9:00 AM to 4:00 PM Contact Our office with any questions or concerns:
Phone: 870-260-0039-text available
E-mail: [email protected]
Arkansas Business Alliance 11330 Arcade Drive Suite #4 Little Rock, AR 72212
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