volunteer administrator - · pdf filejob description and application pack ... (such as contact...

We require the post holder to be female - Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational

Requirements), of the Equality Act (2010) applies. RCEW and local Rape Crisis Centres provide a women-only safe space in which women and

children who have experienced sexual violence are supported and can access services.

Volunteer Administrator

PART TIME: 24 HOURS PER WEEK

(12-month contract)

Job description and application pack

This person will need a minimum counselling NVQ level 3.

Will have had 2 years’ experience working with vulnerable adults.

A good knowledge of support organisations across the county including

statutory and voluntary organisations.

An understanding of the impact of SV and its consequences.

Have experience assessing / signposting members of the public via a

phone calls / helpline.

Must be flexible to the needs of the organisation.




Volunteer Administrator

Job Title: Volunteer Administrator

Responsible to: Office Manager

Hours: 24 hours to be worked Monday – Friday. One evening a

week working 3pm-9pm with a day off in the week. This will be agreed prior to the commencement of the position.

Time off in lieu will be given for any additional hours worked

Fixed Term: This post is for a fixed term of 1 year Job Purpose:

1. To provide administrative support to the Northamptonshire Rape Crisis team of

volunteer counsellors.

2. To support the Client Assessor in the allocation of counselling clients to

Northamptonshire Rape Crisis counsellors.

3. To enter data into the CORE database and RCEW’s before and after

questionnaire.

4. To monitor data entry by counsellors on the NRC database case management

system (DPMS).

5. To support the Volunteer Trainer and the Client Assessor to compile data for the

monitoring returns.

6. To provide photocopying, filing and general administration duties to all volunteer

counsellors to ensure the smooth running of the organisation.

7. To provide a warm welcome to survivors, volunteers and visitors coming to

Northamptonshire Rape Crisis.

8. To support the administration of the Helpline and the Helpline training program.

9 To hold responsibility for administration and monitoring of the systems and processes required to ensure that potential volunteers meet the expectations of NRC’s training.




10 To ensure volunteer representation and to provide reports on the volunteers, their placements, hours contributed and training provided etc. at team and management meetings.

11 To ensure records and data associated with the volunteers are recorded and kept on file (such as contact details and BACP or UKCP numbers).

12 To co-ordinate bi-monthly volunteer peer support meetings and ongoing training/social events.

13 To explore and develop new opportunities within NRC where volunteers could contribute their time and skills. 14 To ensure that there is a clear avenue of communication and feedback

between the volunteers and staff team. 15 To ensure administrative tasks involved in the safe practice for volunteers are

adhered too. 16 To identify and organise new opportunities and training needed for volunteers to

extend and develop their experience and to ensure that all volunteers undertake the mandatory Safeguarding Children training within the first 6 months of volunteering in line with the training being available.

The post holder is also expected to:

1. Attend full staff team meetings and supervisions. 2. Work flexibly as agreed within the team to meet the demands of the service – this

may involve some evening and weekend work. 3. Maintain confidentiality in all matters relating to NRC. 4. Avail of training opportunities as agreed with your Line Manager at induction,

appraisal or supervision. 5. Carry a caseload of two clients. 6. Undertake other related duties that the Office Manager deems appropriate and/or

necessary.

No job description can cover every issue, which may arise within the post at various

times, and the post holder is expected to carry out other duties from time to time, which

are broadly consistent with those in this document




Person Specification

Your application should give clear examples of your experience, knowledge, skills and

abilities gained in both paid and/or unpaid (volunteer) work for each of the Person

Specification criteria.

Please evidence how you meet the requirements of the Person Specification

Essential:

1 General experience of working in a very busy office environment (paid or voluntary)

2 Previous experience of working in an administrator position and organising appointments and bookings

3 Experience of undertaking a range of clerical duties including data entry and using

Microsoft Outlook and Excel packages

4 Previous experience of working within a partnership environment or with other

agencies

5 An excellent telephone manner and the ability to speak to people from a variety of

backgrounds in an empathic and supportive manner

6 Ability to maintain efficient record keeping systems

7 Ability to convey straightforward information, orally and in writing, to colleagues,

service users etc

8 Ability to take personal responsibility for organising day to day targets

9 Ability to work effectively as part of a team

10 Ability to work in a discreet and sensitive manner

11 An understanding of sexual violence and its effect on women and children

12 A good understanding of confidentiality and professional boundaries




APPLICATION FOR EMPLOYMENT

Post for which you are applying: Volunteer Administrator

How did you learn about the post?

PERSONAL DETAILS

Surname:

Preferred Title:

First Names:

Address:

Tel No. Eve):

Tel No. (Day):

Email:

Mobile:

HINTS AND TIPS ON COMPLETING THIS FORM Please note CV’s are not accepted

We wish to ensure that comparison between applicants is fair and in line with the NRIC Diversity and Equality Policy. The information you provide on this form together with your personal statement will be used in deciding whether you will be short-listed for an interview. It is therefore essential that you complete the form fully and that you clearly demonstrate how you meet each point on the person specification.

You should use the points in the Person Specification as headings when filling in the section of the application form that says ‘personal statement’ or if you prefer write a paragraph on each criteria.

It is the applicant’s responsibility to ensure that completed application forms are received by the closing date.

Please write in black ink.




EDUCATIONAL QUALIFICATIONS

Relevant Qualifications obtained Certificates, diplomas, degrees etc

Date




TRAINING COURSES

Give brief information about any relevant training courses you have attended together with dates.

PRESENT OR MOST RECENT EMPLOYMENT

Date of Appointment: Date Left (if applicable):

Salary: Post held:

Period of Notice required:




Please give a brief description of your duties and responsibilities




Reason for leaving (if applicable):

PREVIOUS EMPLOYMENT AND VOLUNTARY EXPERIENCE Include all paid employment and any voluntary work relevant to your application




REFERENCES Please give details of two people not related to you who may be approached for references. You should include your current or most recent employer.

REFERENCE 1 REFERENCE 2

Name: Name:

Address:

Address:

Telephone No. Telephone No.

Email: Email:

Occupation/Relationship:

Occupation/Relationship:




PERSONAL STATEMENT Please write a personal statement of not more than 750 words which covers

Why you are interested in the job

Your skills, experience and knowledge in relation to the Person Specification.

Short-listing will be based on the degree to which you match the qualities in the Person Specification. You must address each point on the Person Specification (you can use numbering if you find it advantageous).




N.B. If needed please write on an A4 piece of paper and attach it to the form.




Equal Opportunities Monitoring Form NRC wishes to monitor the effectiveness of its Equal Opportunities Policy and ensure that no direct or indirect discrimination is taking place. In order to help us do this we would like you to complete this form. This form will be detached from your application form and will not be used to influence the selection process in any way. Do you consider yourself disabled? Yes No How would you describe your ethnic background? How would you define your sexuality? How old are you?

18-25

26-35

36-45

46-55

56 -66

I CONFIRM THAT, TO THE BEST OF MY KNOWLEDGE, THE INFORMATION GIVEN IN THIS APPLICATION IS CORRECT AND

THAT I AM LEGALLY ENTITLED TO TAKE EMPLOYMENT IN THE UK. SIGNATURE: DATE:

volunteer administrator - · pdf filejob description and application pack ... (such as contact...

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