DENTISTRY FOR THE HOMELESS

provided by

VOLUNTEERS AND STUDENTS

Kris Volcheck, DDS, MBAKris Volcheck, DDS, MBAClara Pineda, DDSClara Pineda, DDS

Katie Humphrey, RDHKatie Humphrey, RDH

CASS Clinic Rules

1.1. Do GoodDo Good2.2. Socialize*Socialize*

3.3. TeachTeach4.4. ThankThank

5.5. Beauty MattersBeauty Matters

*the real number 1*the real number 1

DO GOOD

Doing Goodprevents pain

SOCIALIZENumber one Reason to Volunteer

TEACH

Teach

THANKDr. Bassett has been treating the homeless since CASSDental Clinic opened its doors on January 1. 2001. Dr.

Bassett focuses on homeless women who have beenvictims of domestic violence. Dr. Bassett is also adjunct

faculty at the Arizona School of Dentistry and OralHealth. When she works on the homeless patients, she

also instructs the dental students. The homelesspatients get world class “Smiles by Joyce” and the

dental students get an education that only a practitionerat Joyce’s level could provide.

To get more information about CASS Dental Clinicor to volunteer, please contact Kris Volcheck, DDS at

602.256.6945 x3123

Joyce Bassett DDS, FAGD.Volunteer Dentist of the Year

CASS Dental ClinicFor the Homeless

THANK

THANK THANK CELEBRATE (socialize) CELEBRATE (socialize)

At the same timeAt the same time

And get good media…to boot.And get good media…to boot.

Run CASS Clinic Rules concurrentlyRun CASS Clinic Rules concurrentlyFor maximum effectFor maximum effect

BEAUTY MATTERS

Beauty is functional and enchances socializing, teaching,

education

Socialize, Teach, Learn, surrounded by beauty

BEAUTY MATTERS

BEAUTY MATTERS

BEAUTY raises money and does good

BEAUTY MATTERS

THE NEED Lack of ServicesLack of Services Impediment to the Homeless Client’s Impediment to the Homeless Client’s

SuccessSuccessPainPainInfectionInfectionEsteemEsteemEmployabilityEmployability

HOW THE CLINICCAME TO BE

Central Arizona Shelter Services (CASS)Central Arizona Shelter Services (CASS) Financial resourcesFinancial resources DDS on-siteDDS on-site

Healthcare for the HomelessHealthcare for the Homeless SupportSupport FundingFunding

Office of Oral Health trailerOffice of Oral Health trailer Upcoming Clinic/CampusUpcoming Clinic/Campus

New emphasis on dentalNew emphasis on dental Funding and grant writingFunding and grant writing

FEASABILITY OF PROGRAM

Assessing NeedAssessing Need StatisticsStatistics

Assessing Supply of VolunteersAssessing Supply of Volunteers Recruitment ListRecruitment List

Assessing Funding PossibilitiesAssessing Funding Possibilities Grant WritingGrant Writing

ORIGINAL CLINIC

ORIGINAL CLINIC

ORIGINAL CLINIC

MAINTAINING VOLUNTEERS

1. Socializing, drinking, eating, events. 1. Socializing, drinking, eating, events.

2. Making the world a better place. 2. Making the world a better place.

Do Good….but Just a Little. Do Good….but Just a Little. Do Good….but Just EnoughDo Good….but Just Enough WhenWhen

Accommodating SchedulesAccommodating Schedules FrequencyFrequency

Volunteer Burn-outVolunteer Burn-out WhatWhat

ChoicesChoices In Office Volunteer optionsIn Office Volunteer options

NewsletterNewsletter 3. Teach/ Learn3. Teach/ Learn Specialists teaching GP’s, CE’s in implants with patientsSpecialists teaching GP’s, CE’s in implants with patients Cutting edge supplies and equipment keeps volunteers intriguedCutting edge supplies and equipment keeps volunteers intrigued

VOLUNTEERS What the homeless get from the volunteersWhat the homeless get from the volunteers What the staff gets from the volunteersWhat the staff gets from the volunteers What the volunteers get from their What the volunteers get from their

experienceexperience

VOLUNTEER DENTAL LABS

A Critical ComponentA Critical ComponentBudget BusterBudget BusterFunctioning PatientsFunctioning Patients Employable PatientsEmployable Patients

Content VolunteersContent Volunteers

STUDENTS

What the homeless get from the What the homeless get from the studentsstudents

What the staff get from the studentsWhat the staff get from the students What the students get from the What the students get from the

homeless homeless

DENTISTRY AND CASE MANAGEMENT

IncentivesIncentives EmployabilityEmployability Continuum of CareContinuum of Care

RESULTS

RESULTS

RESULTS

METH MOUTH

ELEMENTS OF A SUCCESSFUL VOLUNTEER

PROGRAMDDS requiredDDS required to direct the program. to direct the program.

a.a. Receptivity of volunteersReceptivity of volunteersb.b. CredibilityCredibility

c.c. Treatment Planning/ Continuity of CareTreatment Planning/ Continuity of Cared.d. Knowledge of Population-Specific Problems that directly affect the Knowledge of Population-Specific Problems that directly affect the

dental treatment and outcome. dental treatment and outcome. On-siteOn-site FundingFunding CollaborationCollaboration Proper Volunteer Recruiting and MaintenanceProper Volunteer Recruiting and Maintenance Proper use of VolunteersProper use of Volunteers Lab componentLab component

A NEW HOME FOR THE HOMELESS

A NEW HOME FOR THE DENTAL VOLUNTEERS AND

STUDENTS

Hiking (socializing)

Hiking …socializing

Soliciting Donated Equipment First Step was ADEC (Father Joe) equipment company. First Step was ADEC (Father Joe) equipment company.

This first step met with firm resistance because of the This first step met with firm resistance because of the WRONG ASK. WRONG ASK.

The CORRECT ASK was consistent with the clinic’s The CORRECT ASK was consistent with the clinic’s overall philosophy of …do good, but just a little.overall philosophy of …do good, but just a little.

This path plus ZERO dollars initially available had several This path plus ZERO dollars initially available had several fortunate consequences.fortunate consequences.

a. Competition (Pelton and Kavo) b. Showroom for a. Competition (Pelton and Kavo) b. Showroom for comparison c. Exclusive Equip., Cabinets, IT, comparison c. Exclusive Equip., Cabinets, IT, instruments. ( Thank You Celebration Picture) instruments. ( Thank You Celebration Picture)

ANDAND

The engagement of a Local Supply Company

Valley Dental Equipment CompanyValley Dental Equipment CompanyDr. Gordon Osterhaus Dr. Gordon Osterhaus

Steve FarniSteve Farni

Valley Dental Equipment Co. went from excellent Valley Dental Equipment Co. went from excellent businessmen to compassionate coordinators, businessmen to compassionate coordinators, mentors, referral source, supporters, and co-mentors, referral source, supporters, and co-solicitors. They were co-solicitors with a solicitors. They were co-solicitors with a fortunate edge. ( Similar to dentists and labs)fortunate edge. ( Similar to dentists and labs)

Raising Capital Equipment Funds

The supply companies’ donations spurred The supply companies’ donations spurred fundingfunding

Pulliam, Piper, St. Luke’s came in with Pulliam, Piper, St. Luke’s came in with specific agenda for fundingspecific agenda for funding

Maricopa County was the campus umbrella Maricopa County was the campus umbrella organizationorganization

Securing Operating Funds Health Care for the HomelessHealth Care for the Homeless United WayUnited Way US Vets/Homebase/Maggies Place/UMOMUS Vets/Homebase/Maggies Place/UMOM Grant writingGrant writing Fundraising/ Golf/ House events (more Fundraising/ Golf/ House events (more

socializing)socializing) CE’s for all professionals (revenues and learning CE’s for all professionals (revenues and learning

socializing)socializing) Assisting Schools (revenues and lower employee Assisting Schools (revenues and lower employee

costs)costs)

Securing operating funds and CHILDREN

Children?? Children---Revenues, energy, emotion, new Children---Revenues, energy, emotion, new

funders, new foundations, new grants, marketing, funders, new foundations, new grants, marketing, synergy. synergy.

Children---A new clinical model of onsite care at Children---A new clinical model of onsite care at school.school.

Children---Controversy….Mixing populations?? Children---Controversy….Mixing populations?? (How we separate) They have care at other (How we separate) They have care at other clinics?? ( eligibility versus utilization) Reducing clinics?? ( eligibility versus utilization) Reducing chair time for adults?? (incentives for parents to chair time for adults?? (incentives for parents to bring children in) bring children in)

Recruiting More Dentists

Dentists beget DentistsDentists beget Dentists Dentists beget labs, hygienists, assistantsDentists beget labs, hygienists, assistants SocializeSocialize ConventionConvention Dental Association!!! Magazine!!!Dental Association!!! Magazine!!! DelegatesDelegates Continuing Education CreditsContinuing Education Credits

MAINTAINING VOLUNTEERS

1. Socializing, drinking, eating, events. 1. Socializing, drinking, eating, events.

2. Making the world a better place. 2. Making the world a better place.

Do Good….but Just a Little. Do Good….but Just a Little. Do Good….but Just EnoughDo Good….but Just Enough WhenWhen

Accommodating SchedulesAccommodating Schedules FrequencyFrequency

Volunteer Burn-outVolunteer Burn-out WhatWhat

ChoicesChoices In Office Volunteer optionsIn Office Volunteer options

NewsletterNewsletter 3. Teach/ Learn3. Teach/ Learn Specialists teaching GP’s, CE’s in implants with patientsSpecialists teaching GP’s, CE’s in implants with patients Cutting edge supplies and equipment keeps volunteers intriguedCutting edge supplies and equipment keeps volunteers intrigued

Community Patients on Campus?

Campus that does not intimidateCampus that does not intimidate Separate EntrancesSeparate Entrances Closed ClinicsClosed Clinics Unsurpassed internal environment and Unsurpassed internal environment and

operationoperation