a

Happiness is health

volunteer handbook

www.canada55plusgames2014.com

b Happiness is health

At Leduc CO-OP, we know that volunteers are at the heart of every community. Volunteering is a great way to gain experience, acquire new skills, and meet new people. We want to thank you for giving your time, energy and passion to the 2014 Canada 55+ Games and to your community. This event would not be possible without your support.

Leduc

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Dear Volunteer…This handbook is designed to give you some basic information about the 2014 Canada 55+ Games. The information is general, but varied. It touches on Volunteer specifics as well as basic athlete, culture and sport/activity information. If you have any other questions, please contact our Games office.

Volunteer Protocol and ExpectationsAs one of the first impressions for visitors to the 2014 Canada 55+ Games, it is important that volunteers enjoy their experience in order to have visitors do the same. It is important to be conscious of the following items and expectations as you represent Strathcona County and this amazing event.

•Volunteers are expected to read this Volunteer Handbook and become familiar with it and all the materials specific to their assignment.

•Always be polite and courteous, even though you may be extremely busy. For many people you are the face of our community and The Games. Please carry out your assignment duties in a pleasant and professional manner.

•Be on time. Volunteers should report to their volunteer sign-in station at least 15 minutes prior to their scheduled start time.

•Accept guidelines and direction from your volunteer coordinator; ensure you use proper channels when communicating to raise concerns.

•Volunteers must notify the Volunteer Coordinator at 780-400-2098 at least 24 hours prior to their scheduled shift if they are unable to volunteer as scheduled.

•Volunteers must sign in and out at each shift at their venue.

•Volunteers are expected to report all accidents, injuries, and illnesses to the Activity/Sport Specialists and their Hub Coordinator.

•Parental permission (a signed waiver) will be required for volunteers under the age of 18.

•Volunteers must report to their Sport/Activity Specialists if they must leave their assigned are for any reason.

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Table of ContentsDear Volunteer 1 Welcome Messages & Greetings 4About the Logo 10Background and History 11National Canada 55+ Games Association Values 12Organizing Committee 13Keys for Success 14Volunteer Accreditation 15Volunteer Uniforms: Who is wearing what? 15The Volunteer Experience 16Medical Services & Medicentre Locations 17Safety and Security 17Use of Mobile Phones 18Lost and Found 18Smoking, Alcohol & Drugs 18Media Inquiries 18Respectful Workplace Policy 18Get to Know Your Venue 19Souvenirs 19Activity Hub Map 20Transportation 22Environmental Impact 22

Games Headquarters: 780-400-2098 Sherwood Park Arena & Sports Centre 2015 Oak Street, Sherwood Park, Alberta

Emergency: 9-1-1

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Message from Honourable Stephen Harper Prime Minister of Canada

I am pleased to extend my warmest greetings to everyone taking part in the 2014 Canada 55+ Games, being held in Strathcona County, Alberta.

Since 1996, the Canada 55+ Games have promoted the well-being of body, mind and spirit among Canadians 55 years of age and older. In events that offer both mental and physical challenges, participants engage in friendly competition while enjoying the camaraderie and social interaction that are an essential part of the experience.

I would like to congratulate this years participants. Your spirit and determination will help to motivate other mature Canadians to embrace a healthy, active lifestyle. I would also like to thank the organizers and the hundreds of dedicated volunteers. Your efforts are vital to the success of this event and are deeply appreciated.

On behalf of the Government of Canada, I wish you all a very enjoyable and memorable four days.

Sincerely, Stephen Harper The Rt. Hon. Stephen Harper, P.C., M.P.

Je suis heureux de présenter mes salutations les plus chaleureuses à tous les participants des Jeux du Canada 55+ de 2014, à Strathcona County, en Alberta.

Depuis 1996, les Jeux du Canada 55+ font la promotion du mieuxêtre corporel, mental et spirituel chez les Canadiens âgés de 55 ans et plus. Dans le cadre d’activités mettant à l’épreuve les capacités physiques et mentales des participants, ceux-ci s’affrontent lors de compétitions amicales qui se déroulent dans un esprit de camaraderie et un climat social qui sont le propre de cette expérience.

Je souhaite féliciter tous les participants de cette année. Votre esprit et votre détermination encourageront d’autres Canadiens matures à adopter un mode de vie sain et actif. Je tiens aussi à remercier les organisateurs des Jeux ainsi que les centaines de bénévoles dévoués. Vos efforts sont essentiels au succès de ces compétitions et nous vous en savons gré.

Au nom du gouvernement du Canada, je vous souhaite quatre journées très agréables et des plus mémorables.

Le très honorable Stephen Harper, c.p., député

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Message from Honourable Dave Hancock, QC Premier of Alberta

On behalf of the Government of Alberta, it is my pleasure to welcome you to the Canada 55+ Games in Strathcona County. Thank you for choosing to volunteer for this event.

More that 500 volunteers have been recruited for these Games, which will involve more than 2,000 competitors across 24 events. The Games are an opportunity for mature Albertans to pursue a higher level of competition, and to come together in the spirit of sportsmanship and camaraderie. They also remind us that staying active is something we can all do, regardless of age.

Thank you again for volunteering at the 2014 Canada 55+ Games. An event of this calibre would not be possible without your passion, support, and dedication — all qualities that the world has come to expect from Albertans.

Enjoy the Games! Dave Hancock, QC

Au nom du gouvernement de l’Alberta, je suis heureux de vous souhaiter la bienvenue aux Jeux canadiens 55+ dans le comté de Strathcona. Merci d’offrir votre bénévolat pour cet événement.

Plus de 500 bénévoles ont été recrutés pour ces Jeux, auxquels participeront plus de 2000 concurrents en 24 épreuves. Ces Jeux sont une occasion pour les Albertains d’âge mûr de s’exercer à un degré élevé de performance et de se réunir dans l’esprit du sport et de la camaraderie. Ils nous rappellent également que nous pouvons tous rester actifs, quel que soit notre âge.

Merci encore de votre bénévolat aux Jeux canadiens 55+ 2012. Un événement de cette ampleur ne serait pas possible sans votre passion, votre soutien et votre dévouement— autant de qualités que le monde attende des Albertains.

Bons jeux!

Dave Hancock, CR

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Message from Her Worship Roxanne Carr Mayor of Strathcona County

I am proud to welcome over 500 volunteers to the Canada 55+ Games: a celebration of sport, culture and social well-being.

As a volunteer, you play a key role in showcasing the ‘can-do’ spirit of Strathcona County to over 2,000 competitors and families from across Canada. Your energetic dedication to these Games goes a long way to promote the benefits of life long recreation in our own community. You are walking the talk!

Events of this magnitude don’t come together the night before. I offer my heartfelt gratitude for the time, enthusiasm and skills you’ve donated to the success of Strathcona County hosting the Canada 55+ Games.

Well done!

Roxanne Carr, Mayor Strathcona County

Je suis fière de souhaiter la bienvenue à plus de 500 bénévoles aux Jeux du Canada 55+ ; une célébration du sport, de la culture et du bien-être social.

En tant que bénévoles, vous jouez un rôle clé dans la valorisation de l’esprit dynamique du comté de Strathcona auprès des plus de 2 000 concurrents et de leurs familles qui viennent de partout au Canada. Votre dévouement énergique à ces Jeux contribue largement à promouvoir les avantages de la récréation à vie dans notre propre communauté. Vous joignez le geste à la parole!

Les événements de cette importance ne se préparent pas du jour au lendemain. Je vous offre ma plus cordiale reconnaissance, car le temps, l’enthousiasme et les capacités que vous avez mis à la disposition du comté de Strathcona ont assuré son succès en tant qu’hôte des Jeux du Canada 55+.

Bravo!

Roxanne Carr

MAIRE

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Message from Pete Nordland President of Canada 55+ Games Association

Dear Volunteers,

On behalf of all of the participants coming to the 2014 Canada 55+ Games in Strathcona County, I would like to take this opportunity to thank all of you from the bottom of our hearts for your involvement in making these Games a reality.

The number of participants that are coming to these Games will be, by far, the largest on record since we started in 1996 and from the information that we have received from the

organizers, they will be Games that our participants will remember for years to come and no doubt will be central in many stories that they will relate to their children and grandchildren.

None of this would be possible without the time and dedication that you have offered to the Host Committee and to your Community. Hopefully the smiles and thanks of our participants will more than compensate you for your service.

I look forward to meeting all of you during the Games. With many thanks.

Pete Nordland President, Canada 55+ Games Association

Those that can, do. Those that can do more, volunteer. – Author Unknown Volunteers do not necessarily have the time, they just have the heart. – Elizabeth Andrew

Cher(e)s bénévoles

Au nom de tous les participants qui seront aux Jeux canadiens 55 + de 2014 à Strathcona County, je voudrais profiter de cette occasion pour tous vous remercier du fond du cœur pour votre participation à faire de ces Jeux une réalité.

Le nombre de participants qui viendront à ces Jeux sera, de loin, la plus forte participation enregistrée depuis que nous avons commencé en 1996; d’après l’information que nous avons reçu des organisateurs, ils seront des Jeux que les participants se souviendront pendant des années à venir et sera sans doute central dans de nombreuses histoires qu’ils partagerons avec leurs enfants et petits-enfants.

Rien de cela ne serait possible sans le temps et le dévouement que vous avez offert au comité organisateur et à votre communauté. Espérons que les sourires et les remerciements de nos participants seront suffisants pour vous témoigner leur reconnaissance.

J’ai hâte de vous rencontrer tous durant les Jeux. Mille merci.

Pete Nordland Président

Ceux qui peuvent, font. Ceux qui peuvent en faire plus, font du bénévolat. - Auteur inconnu Les bénévoles n’ont pas nécessairement le temps, ils ont juste du cœur. - Elizabeth Andrew

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Message from Margaret Marciak 2014 Canada 55+ Games Chair

Strathcona County is a vibrant community with a rich tradition of hosting provincial games, national competitions and international events. As we bid to host the 2014 Canada 55+ Games this summer, we were confident in our ability to pull off an amazing event because of the unbelievable enthusiasm and dedication of our community’s volunteers.

On behalf of the organizing committee I would like to say a very heartfelt thank you for choosing to volunteer and show your community pride with us at the Canada 55+ Games.

Whatever your role is or however long your shift may be, please know that these Games could not happen without you.

We truly appreciate you and the time you are taking out of your busy schedule to help make the 2014 Canada 55+ Games a wonderful experience for the 2500 participants and their family members coming to Strathcona County from across the nation.

Sincerely, Margaret Marciak

Le comté de Strathcona est une communauté vivante qui a souvent accueilli les jeux provinciaux, les compétitions nationales et les événements internationaux chez elle. Au moment de soumettre notre candidature en tant qu’hôte des Jeux du Canada 55+ de 2014 cet été, nous savions que nous pouvions produire un événement magnifique grâce à l’enthousiasme et au dévouement sans égal de nos bénévoles communautaires.

Au nom du comité organisateur, je tiens à vous remercier du fond du coeur d’avoir choisi de vous porter volontaire et de faire preuve, de concert avec nous, de votre fierté communautaire à l’occasion des Jeux du Canada 55+. Quel que soit votre rôle ou la durée de votre quart de travail, sachez que ces Jeux ne pourraient pas avoir lieu sans vous.

Nous vous sommes sincèrement reconnaissants du temps que vous nous accordez en dépit de votre horaire déjà chargé, afin de contribuer à faire des Jeux du Canada 55+ de 2014 une expérience merveilleuse pour les 2500 participants de partout au pays et pour les membres de leurs familles qui se rassembleront au comté de Strathcona.

Sincèrement, Margaret Marciak

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Message from Arlis Yaremchuk, Sue Smith, Melanie Larson & Stephanie See 2014 Canada 55+ Games Volunteer Co-Leads

Welcome to the 2014 Canada 55+ Games Volunteer team! We’re so grateful to have our community of over 500 volunteers come together for friendship in the celebration of lifelong recreation. We hope you have a great week reconnecting with old friends and making new ones. On behalf of our Games board, thank you for your time, talent, knowledge, and dedication making these Canada 55+ Games possible!

As Co-Leaders of Volunteers it has been our privilege and honor to work alongside hundreds of eager and enthusiastic volunteers to host the 2014 Canada 55+ Games in Strathcona County. Volunteers make up the backbone of the Games. Without each volunteer donating their time, energy, and enthusiasm, these Games would not be possible. As we prepare to host participants and visitors from across Canada, we encourage you to reach out and embrace your Games experience – let’s welcome the Nation and have a rewarding, inspiring, and fun week.

Best wishes and deep thanks to you for your involvement,

Arlis Yaremchuk, Melanie Larson, Sue Smith & Stephanie See Volunteer and Youth Leadership Leads

Chers bénévoles,

Bienvenue à l’équipe des bénévoles des Jeux du Canada 55+ de 2014! Nous sommes très reconnaissants de jouir de notre communauté de plus de 500 bénévoles qui se réunissent sous le sceau de l’amitié pour célébrer les activités récréatives de toute une vie. Nous espérons que vous vivrez une semaine merveilleuse en retrouvant vos amis de longue date et en créant de nouvelles amitiés. Au nom du Conseil des Jeux, merci pour votre temps, votre talent, vos connaissances et votre dévouement, car ceux-ci rendent les Jeux du Canada 55+ possibles!

En tant que co-dirigeants des bénévoles, nous avons le privilège et l’honneur de collaborer avec des centaines de bénévoles empressés et enthousiastes pour recevoir les Jeux du Canada 55+ de 2014 au comté de Strathcona.

Les bénévoles constituent l’élément de base des Jeux. Ces Jeux ne pourraient pas avoir lieu sans l’offre du temps, de l’énergie et de l’enthousiasme de chacun des bénévoles. Alors que nous nous préparons à accueillir les participants et les visiteurs de partout au Canada, nous vous exhortons à tendre les bras et à vous ouvrir à l’expérience des Jeux - souhaitons la bienvenue à tout le pays et jouissons d’une semaine enrichissante, inspirante et amusante.

Acceptez nos meilleurs voeux et nos plus sincères remerciements pour votre engagement.

Arlis Yaremchuk, Melanie Larson, Sue Smith et Stephanie See Dirigeantes des bénévoles et de la Jeunesse à l’oeuvre

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The 2014 Canada 55+ Games Logo What does our LOGO mean?The colours of the logo have a distinctive meaning. The RED represents Canada and the Canada 55+ Games Association, the BLUE represents Alberta and the Alberta 55+ and the GREEN represents Strathcona County, the Canada 55+ Games Community Engagement Society and volunteers.

The three flags also represent the three Hubs at the Canada 55+ Games in Strathcona County, including Millennium, Central and Ardrossan.

The BLUE represents the Millennium Hub, which includes two world class amenities: Millennium Place and Centennial Park. The blue is also symbolic of Millennium Place which is home to our largest aquatic centre.

The RED represents the Central Hub of the Games; Broadmoor Lake Park is in the heart of our community and is the host site to all of our major community festivals and celebrations. This area is a key community gathering place with year round outdoor and indoor recreational opportunities.

The GREEN represents the Ardrossan Hub which is a rural hub. This hub features an incredible newly revitalized recreation facility along with open spaces, trails and the 55 Plus Club.

The building located in the middle of our logo represents Festival Place. Located in the Central Hub, it is a gathering place for cultural events in our community. Festival Place overlooks Broadmoor Lake Park and will be part of the cultural experience during the Games.

The swoosh connecting the three organizations involved with the Canada 55+ Games, symbolizes that the hubs are in close proximity to each other and ties our community into the Canada 55+ Games.

Overall, the logo depicts a social, multi sport/activity and festive event!

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Background and History Provided by the Canada 55+ Games Association

What are the “Canada 55+ Games”?The Canada 55+ Games is a nation-wide program to sponsor wellness - that is, the spiritual, mental and physical well being - among Canadians 55 years of age and older. Provincial programs are staged annually in different provinces and territories. The first national Games were held in Regina in 1998. The Games should not be categorized as sporting events, as they span a wide range of physical and mental challenges - from slo-pitch to contract bridge and darts to bocce ball. These events bring together amateur competitors who participate for the sheer joy of competition, for the opportunity to visit other parts of Canada and for the camaraderie and social interaction that are an integral and essential part of the Games.

The Games bring together relatively small groups, representing their respective provinces or territories. These groups earn the right as a result of competition against thousands of other seniors in their home province or territory. The 2000 competitors represent over 15,000 Canadian seniors who actively participate in local events leading up to the national games.

VisionCanada 55+ Games Vision is to create a recurring, popular and truly national multi-activity event engaging older Canadians from coast to coast to coast. The Canada 55+ Games enrich the lives of participants and host communities and are widely recognized for their unique “fun-focused” competition model and for their significant influence on participation in an active and enjoyable lifestyle by all older adults in Canada.

MissionThe Canada 55+ Games Association delivers the bi-annual multi-event Canada 55+ Games as a unique blend of active and passive activities and works continuously to influence personal behaviour and social supports that encourage healthy, active living for older adults in Canada.

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Canada 55+ Games Association ValuesParticipants Come First: We believe in respecting participants above all else, never forgetting they come to us by choice.

Fun and Safe Games: We believe all Games related sports & activities should be fun and safe for all participants.

Balance is Key: We believe the Games must retain a balance of physical, mental and social activities as the comradeship is truly one of the Game’s greatest outcomes and reinforcing the sense among participants that “Win or Lose, they are all winners” is paramount.

Fair Play: We believe in fair play characterized by equity, integrity, trust and respect.

Proper Planning: We believe in the concept of proper planning to ensure maximum efficiency and effectiveness of the Association, its programs and resources.

Accountability: We believe that the Association must strive to be accountable and responsive to the needs of the participants, partners and stakeholders and we must deliver on what we say.

Canada 55+ Games National Board MembersPeter Nordland

PresidentLois Dudgeon

Vice President/Director ManitobaJoan Hirons Director NWT

Ernie Stavert Secretary/Director PEI

Margaret Gailing Treasurer/Director Saskatchewan

Mary ‘Ronnie’ Brown Director Ontario

Emile Landry Director New Brunswick

Tom Parlee Director Yukon

Pat Covington Director Alberta

Bob MacLeod Director Nova Scotia

Danis Prud’homme Director Quebec

Arnold Nett Technical Director

Lawrence Woytowich BC Representative

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2014 Canada 55+ Games Community Engagement Society

Margaret Marciak Chair

Suzanne Wilson Team Lead

Russ Pawlyk Director of Recreation, Parks

& Culture - Strathcona County

Al Petersen Friends of Games Liaison

Mike Erickson Friends of the Games Lead

Elizabeth Tadman-Kickham Marketing Lead

Bonnie Hunka Administration Liaison

Brett Gaudreau Central Administration Lead

Sue Hutton Marketing Liaison

Dennis Franklin Athlete Services Lead

Barry Calder Athlete Services Liaison

Kathryn Tatham Cultural Liaison

Arlis Yaremchuk Volunteer and Youth

Services Co-Lead

Sue Smith Volunteer Services Liaison

Audrey Klemchuk Cultural Lead

Stephanie See Volunteer and Youth

Services Co-Lead

Melanie Larson Central Hub Coordinator

Nadine Wright Millennium Hub Coordinator

Jessica Van Beek Ardrossan Hub

Coordinator

From left to right: Arlis Yaremchuk, Stephanie See, Jessica Van Beek, Audrey Klemchuk, Brett Gaudreau, Russ Pawlyk, Mike Erickson, Nadine Wright, Melanie Larson, Elizabeth Tadman-Kickham, Amber Rudiak, Suzanne Wilson, Kathryn Tatham, Barry Calder, Bonnie Hunka, Al Petersen, Dennis Franklin, Margaret Marciak

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Keys for SuccessVolunteers are the key to making the Canada 55+ Games successful and memorable event for everyone. The following are some tips to facilitate your talents and ensure that you have a wonderful and positive experience at the Games.

MAKE EYE CONTACT AND SMILE The most universal language in the world is a SMILE!

GREET EVERY GUEST AND INTRODUCE YOURSELF A simple “HELLO” can add an extra spring into anybody’s step!

PROVIDE GREAT SERVICE Add that personal touch to make each person feel appreciated!

FOCUS ON TIMELY SERVICE It is always better to be proactive instead of reactive.

If you can’t help someone, find someone who can help!

DISPLAY PROPER BODY LANGUAGE AT ALL TIMES People will approach someone who is approachable

SHOW YOUR APPRECIATION A sincere “THANK YOU” can give a person a sense of

appreciation and accomplishment.

TEAMWORK There is no “I” in Teamwork!

Together Everyone Achieves More

HAVE FUN! Remember, that’s why you are volunteering.

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Volunteer Accreditation All volunteers will be provided with a Volunteer Accreditation Badge. These badges must be worn at all times while volunteering.

Your Volunteer Accreditation Badge gives you:•Admittance to the venue(s) you need to enter to

perform your volunteer job.

•Admittance to the Volunteer Room.

•Transportation on the Strathcona County shuttle buses during the Games.

•Access to the local routes on Strathcona County transit. (Commute to Edmonton will be paid fare)

Your accreditation badge is not transferable to anyone else. It is for your use only; and must be worn at all times while volunteering. If you lose your Accreditation Badge, please go to the Games Headquarters at the Sherwood Park Arena as soon as possible to have it replaced.

Volunteer Uniforms - who is wearing what?Ambassadors – Green Golf ShirtActivity/Sport Specialists – Red Golf ShirtVolunteer – Sapphire Blue T-ShirtOrganizing Committee - Red, Black or White Golf Shirts

It is recommended that navy/black coloured pants, skirts, shorts(no jeans), be worn with the volunteer uniform to ensure a level of professionalism associated with the image of the Canada 55+ Games. Based on duties, appropriate footwear is also recommended. If you are volunteering outdoors, remember to wear sunscreen, a hat and sunglasses. Please check the weather and be prepared for your shift.

To ensure the public and participants can identify a volunteer who is working at the 2014 Canada 55+ Games event, is preferred that volunteer uniforms only be worn while on duty. Volunteer uniforms may not be altered or defaced in any manner and must be worn in the manner that is expected.

While volunteering, please limit the personal items you bring as there may not be lockers or a place available to store them. Strathcona County is not responsible for any lost or stolen items.

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The Volunteer Experience

Volunteer Food Service All volunteers have access to the volunteer rooms which supply refreshments and snacks throughout the day.

*You must wear your Accreditation Tag in order to receive food services.

Volunteer & Information Centre

The Volunteer & Information Centres will be located at Millennium Place (Millennium Hub), Sherwood Park Arena (Central Hub/Games Headquarters) and Ardrossan Recreation Complex (Ardrossan Hub).

The Volunteer & Information Centres will be open daily:

Millennium HubGames Headquarters/ Central Hub

Ardrossan Hub

Wednesday, Aug 27 7 am - 8 pm 9 am - 4 pm 7 am - 8 pm

Thursday, Aug 28 7 am - 8 pm 8 am - 10 pm 7 am - 8 pm

Friday, Aug 29 7 am - 8 pm 8 am - 10 pm 7 am - 8 pm

Saturday, Aug 30 7 am - 10 pm 8 am - 4 pm 7 am - 2 pm

Sunday, Aug 31 — 8 am - 12 pm —

If you are in need of a volunteer or games related information or have encountered a problem with your accreditation you will want to visit the information table at the Games Headquarters – Sherwood Park Arena.

Problems & ConcernsGood communication is the key to effective working relationships. If you have questions or concerns, please discuss them with the Volunteer Coordinator at your venue. If he/she is unavailable, please see your Hub Coordinator.

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Medical Services

All hubs will have access to First Aid personnel during the hours of competition. First Aid personnel will be easily identifiable by their uniform.

Medicentre locations in Sherwood ParkStrathcona Community Hospital9000 Emerald Drive780-449-5380

Primary Care NetworkBroadview Centre Building108, 150 Broadway Crescent780-410-8000

Athabasca Medical Clinic222, 80 Chippewa Road780-464-9661

Brentwood Walk in Clinic78 Athabascan Avenue780-467-0083

Safety and Security

•Always be safety conscious! Be aware of your personal safety while volunteering for the 2014 Canada 55+ Games.

•Get help with all moving and setting up of equipment.

•If the job requires it, use appropriate tools and wear protective gear.

•Dress for the weather. Don’t forget a hat, sunglasses, sunscreen, rain jacket, umbrella, bug spray and a water bottle.

•Fill out a Games incident form if you witness or are involved in any serious incident. Incident forms are available from any facility staff or medical personnel onsite.

Chippewa Road Medical Clinic210, 80 Chippewa Road780-464-6300

Medicentre101 Bremner Drive780-467-4717

Jabulani Medical Clinic2, 140 Athabascan Avenue780-467-3244

Nottingham Medical Clinic310, 664 Wye Road780-416-3220

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Use of Mobile Phones

The use of personal mobile phones inside the venues while on duty is not permitted, unless authorized by your Activity/Sport Specialist. Phones can be carried visibly by staff when they are officially issued by the 2014 Canada 55+ Games or a contracting organization for work purposes.

If you need to have your mobile phone with you, it must not be visible during your shift and must be turned off while you are working.

Smoking, Alcohol and DrugsThe 2014 Canada 55+ Games seeks to promote a healthy environment for its staff, volunteers, participants and spectators. It is not appropriate to smoke while on duty. During schedule breaks, volunteers may smoke in designated areas in accordance with local by-laws.

Lost and FoundAll venues will have a lost and found. The main lost and found will be located at the Games Headquarters – Sherwood Park Arena. Items will be kept for 30 days after the Games have ended. If you find a lost article, please turn it into the Hub Coordinator at your venue. You are advised to NOT open any unopened boxes, cans, or bags you find. Unclaimed items after this date will be donated to local charities.

Media InquiriesThe 2014 Canada 55+ Games have official media spokespersons. In the event of a crisis or emergency, it is critical that the people who have the most up-to-date and accurate information act as the official communicators with the media. Please do not respond to media inquiries unless instructed to do so by a member of the Games Media team. If you should be asked to comment on behalf of the 2014 Canada 55+ Games please refer those inquiries to the Games Office at 780-400-2098.

Respectful Workplace PolicyAll directors, employees and volunteers of the games have the right to work in an environment based on mutual respect, dignity and fairness, and one that is free from actions and behaviours that are contrary to respectful, dignified and fair treatment of the individual.

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Get to know your venueAs a volunteer, many people will approach you to ask questions about a variety of things. Be aware of your venue and know the answers to these basic inquiries:

•Washrooms

•Exits

•Public transportation questions

•Parking options

•Telephone locations

•First Aid stations

•Food Venue locations

•Souvenirs

SouvenirsSouvenir booths are open at the following locations and times:

Millennium Place

Games Headquarters/

Central Hub

Ardrossan Recreation Complex

Monday, Aug 25 — 1 pm - 6 pm —

Tuesday, Aug 26 — 9 am - 9 pm —

Wednesday, Aug 27 8 am - 2 pm 9 am - 4 pm —

Thursday, Aug 28 9 am - 5 pm 6:30 pm - 10 pm 9 am - 5 pm

Friday, Aug 29 9 am - 5 pm 6:30 pm - 10 pm 9 am - 5 pm

Saturday, Aug 30 9 am - 10 pm — 9 am - 3 pm

•ATM’s

•Security

•Competition results or standings

•Lost and Found

•Tourist information

•Cultural Events

•Location of all sports & activities

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Activity Hub Map

Games Headquarters - 780-400-2098 Sherwood Park Arena & Sports Centre | 2015 Oak Street

Millennium Hub Millennium Place | 2000 Premier Way Swimming, Badminton, Scrabble, Duplicate Bridge, Contract Bridge

and Ice Hockey (Mens 55+ & 70+)

Centennial Park | 4000 Sherwood Drive - Slo-pitch

Games Headquarters

StrathconaAthletic Park

Gallery@501

Festival Place

To downtown Edmonton &

Edmonton Hotels

To International Airport

CentennialPark

Sherwood Park 55+ Club

SherwoodBowl

Broadmoor Arena, Golf & Tennis

Glen Allan Recreation Complex

Kinsmen/Westboro

Courts

Lakeland Dr.Petroleum Wy.

Portage Ln.

Millennium Place

Sher

wood Dr.

Ord

ze R

d.

Prairie Dr.

Prem

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Broa

dmoo

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Baseline Rd.

Bren

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vd.

Broa

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Yellowhead Trans Canada Highway

34 S

t.

17 S

t.

Anth

ony H

enda

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thon

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day

Clov

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ar Rd.

Oak St.

Oak St.

Colw

ill Blvd.

Sherwood Park Freeway

Strathcona D

r.

Spruce Ave.

Glen

brook

Blvd.

Georgian Wy.

Granada Blvd.

Alder

Ave.

Premi er

Wy.

Clov

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Wye Rd.

Sher

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To Ardrossan Hub - 8 minutes

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Central Hub

Broadmoor Arena | 2100 Oak Street - Darts and 8-Ball

Broadmoor Public Golf Course | 2100 Oak Street - Golf

Broadmoor Tennis Club | 2100 Oak Street - Tennis

Sherwood Park 55 Plus Club & Log Cabin | 50 A Spruce Avenue

Floor Curling

Sherwood Bowl | 301 - 975 Fir Street - 5-Pin Bowling

Kinsmen/Westboro Tennis Courts | 1011 Strathcona Drive - Pickleball

Glen Allan Recreation Complex | 199 Georgian Way - Ice Curling

Strathcona Athletic Park | 1100 Clover Bar Road

Track & Field, Micro Marathon and Bocce

Ardrossan Hub Ardrossan Recreation Complex | 80-1 Avenue, Ardrossan Whist, Carpet Bowling and Floor Shuffleboard , Cycling,

Ice Hockey (Mens 60+, Women 65+)

Ardrossan 55 Plus Club | 21 Queen Street, Ardrossan - Cribbage

Township Road 530

Yellowhead Trans Canada Highway

High

way

21

Baseline Rd.

Rge.

Rd. 2

22

824

Ardrossan Recreation Complex

Ardrossan 55+ Club

3 Ave.

Queen St.

22 Happiness is health

TransportationAll registered participants, non-participants and volunteers have access to the free Games Shuttle with their accreditation badge. The Games shuttles will operate on three separate loops and will take accredited participants and non-participants from their official Games hotel to all of the sport, activity and cultural venues. More information and maps will be provided in the participant handbook and at each Volunteer and Information Centre and online at www.canada55plusgames2014.com.

From August 27 to 30, participants, non-participants and volunteers can also use their accreditation badges to access local Strathcona County Transit routes for free. Commute to Edmonton will be a paid fare. All Strathcona County Transit schedules are available online at www.strathcona.ca/transit.

Environmental impact Sorting waste is as easy as 1-2-3 in Strathcona County!

Strathcona County is a leader in environmental programs and we are proud to call the Canada 55+ Games a green event.

Nearly six years ago the Green Routine was introduced to Strathcona County residents. The Green Routine is the residential waste collection program that asks residents to sort waste into three streams; organics, recycling and waste. Since the programs inception in 2008 the community has achieved a 59% waste diversion rate.

County facilities also participate in the Green Routine and have 4-stream bins located throughout the buildings.

What can you do?•Bring a reusable water bottle.

•Pack food and snacks in reusable containers.

•Dispose of your waste in the proper stream.

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What is the County doing?Requiring vendors and events to use compostable plates and cutlery where possible. Compostable products go in the green bin.

Providing recycling and organics disposal options at County facilities and sports venues.

Giving reusable water bottles to all volunteers and participants.

What are organics?Organic (or compostable) material is anything that was once living. This includes food scraps, compostable cutlery, wooden stir stixs, napkins, and soiled paper.

While you are visiting Strathcona County for the Games will you take part in the Green Routine and sort your waste into the appropriate streams?

www.canada55plusgames2014.com

Downloadthe

FREEGames app

today!

24 Happiness is healthwww.strathcona.ca

There aren’t enough words to express our thanks!

During these Games, we will have over 500 volunteers like you, from Strathcona County and surrounding area come together to create an unforgettable experience for over 2500 people from across Canada. Volunteers have been hard at work helping to plan the Games from day one, and we could not be more appreciative. Whether you have volunteered for one year or one shift, know that you will make a huge difference in our community. Thank you for everything you do!

25www.strathcona.ca

There aren’t enough words to express our thanks!

During these Games, we will have over 500 volunteers like you, from Strathcona County and surrounding area come together to create an unforgettable experience for over 2500 people from across Canada. Volunteers have been hard at work helping to plan the Games from day one, and we could not be more appreciative. Whether you have volunteered for one year or one shift, know that you will make a huge difference in our community. Thank you for everything you do!

Thank You to our sponsors and community partners

MAJOR SPONSORS

PRESENTING SPONSOR

VolunteersAll Access Recreation Pass Opening Ceremony & Torch Relay

OFFICIAL SUPPLIERS

SPORT & ACTIVITY SPONSORS

Hockey

SPONSORS

PARTNERS

Culture

Slo-PitchGolf Micro-Marathon

Track & FieldSwimming

Cycling

Print Media

Ardrossan 55 Plus Club Broadmoor Tennis Club Centennial Park AssociationEastside Grannies

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MAJOR PARTNERS

Television Media

PARTNERS

Tennis

Scrabble

Radio Media

Darts

5-Pin Bowling 8-Ball Pool Badminton Bridge Bocce Carpet Bowling

Cribbage Curling Floor Curling Floor Shuffleboard

BRINGING LANDTOLIFE

Pickleball

Whist

Print Media

Host Municipality

Edmonton Marigold 55 Plus RecreationOveracting Imagination Youth TheatreSherwood BowlSherwood Park 55 Plus Club

Sherwood Park Badminton ClubSherwood Park Curling ClubSouth East Edmonton Seniors Association Activity CentreVintage Tractor Association