volunteer link npo
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Apparo IT Volunteer Coaching
Apparo – Who We Are
•Helps nonprofit agencies embrace the power of technology to transform how they operate and deliver their missions
• Serves as the CIO resource behind more than 180 local nonprofits
• Creates a bridge between the nonprofit and corporate technology sectors
•Delivers solutions that multiply nonprofit effectiveness throughout the region
CorporateLeaders
Apparo Staff
Technology Providers
Technology Solutions
800 Charlotte Region Nonprofits
Program Design
Format:One-on-one - On-site coaching AT the nonprofit agency
Volunteers schedule coaching session(s) each month (1 hr. minimum) at mutually convenient times
Time commitment:4 month Semesters – Fall and Spring
Partnership for 4 months
Can adjust partnership monthly
Process: Agency staff enter their coaching needs at start of the semester via Volunteer Link
Volunteer coaches select partner from list of opportunities on Volunteer Link
Important Guidelines
RESPOND
Respond to volunteer emails and phone calls –
this is our single biggest volunteer complaint and one that is not tolerated
in this partnership
ENGAGETreat your volunteer with
interest /appreciation
They are a potential donor and volunteer for YOU!
Give the volunteer a tour
REMEMBER
IT Coaches are not “go-to-IT-guys” & are not
Apparo employees
FOCUSDo not conduct business while volunteer is there
Discourage volunteer from suggesting other tools not currently on your system
Process elements to Highlight
Semester will last for 4 months –
No guarantee of a coach
Make scheduling your sessions a priority –not an “if I can fit it in”
One-on-one and in person
(No phone call sessions)
Your Role – have a business problem/ question, something you are working on currently to work on with your coach
Coaching Requirements & Next Steps
Participate in orientation
Complete skills assessment survey on Volunteer Link
Enter Coaching request for the semester on Volunteer Link
RESPOND to your coach when contacted
Provide timely feedback about volunteer experience at end of semester
How to submit a Coaching Request…
Once you have completed this orientation and your skills assessment
(which will only have to be done this first time)…
Click on Submit
Coaching Need
How to submit a Coaching Request…
Choose which
Office Tool you
need help with
this semester
How to submit a Coaching Request…
For this example,
I chose Outlook as
my request. My
title describes
what I want to
know more about
and my
description gives
more detail. Be
sure to include
your office
address where
you’d like the
coaching to take
place. Then click
SAVE
How to submit a Coaching Request…
While you are waiting
to be contacted by
your coach, visit
Discussions and take
advantage of the
resources and help
documents.
Unfortunately, we
cannot promise that
everyone will receive
a coach.
22 agencies served over 3 years
If you have any questions or feedback you can contact your agency coordinator or email Apparo at [email protected]
Thank you for working with area IT volunteers to improve your computer and IT skills so that we can all serve the Charlotte community even better!