volunteer program needs adaptation, training and eventually partnership
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The Volunteer and Program
Needs:Living the Mission
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Catholic Charities Fort Worth
Our VisionPeople of faith helping people in need
Our MissionTo provide service to those in need;To advocate compassion and justice in
the structures of society;
And to call all people of good will to dothe same
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Catholic Charities Fort Worth
28 counties covering 24,000 sq. miles
Total population of more than 3.1 millionpeople
Total Catholic population 562,000
Staff of 300 people representing 20different religious faiths
Largest provider of social services inTarrant County
More than 40 different programs
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Did You Know?
In 2011 we served more than 124,000clients.
$19.1 million budget + $3.5 million inhousing properties
Over 90 cents of every dollar going tothose in need
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How Do We Do It?
Recruit and manage more than 2,000volunteers annually.
Part of our Office of Advancement.
Follow the Benevon model.
Centralized volunteer program with three
full time volunteer specialists
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Role of the Volunteer Program
Vice President ofAdvancement
Director ofParish
Relations
AssociateDirector of
Development
AssociateDirector of
Development
Director of GrantManagement
Manager ofVolunteers
ParishRelationsManager
ParishRelationsManager
VolunteerSpecialist
VolunteerSpecialist
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Volunteers at Program Level
Programs reluctant to use volunteers
Time Management
Skill Set
Fit With Staff The Answer? Program Specific Volunteer Plans
Provide each program with a planned recruitment,training and retention method
Program controls who volunteers or does notvolunteer
Communicate!!
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Recruiting Volunteers Who Stay
CC101
Speaking Engagements
Social Media Volunteer Orientations
Community Contacts
Partnerships
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Volunteers Who Believe AsYou Believe
If you hire people just because they cando a job, theyll work for your money.But if you hire people who believe whatyou believe, theyll work for you withblood and sweat and tears. (Simon
Sinek)
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Why Are We Here?
WHY
HOW
WHAT
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Why Are We Here?
What Is Agency Misison?
What Is Your Program Why?
What is Your Volunteers Why?
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The Treasure Map
CommunityContacts
Parishes Universities
VolunteerOrientations
CC101s
SOS
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Living the MissionGene attended Creating Hope and became
a table captain and donor
He invited Catholic Charities to speak athis Rotary Club
Gene joined CCFW committee; Rotarian
Jim began volunteering on Genes referral
Jim joined additional Catholic Charitiesprograms, advocating for agency andrecruiting additional volunteers
Jim and Gene asked CCFW back to theRotary Club for another appearance and toaccept a donation for the agency
Jim donated two laptops to CCFWHomeless Program
SpeakingEngagement
VolunteerActivity
DonorActivity
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OUR STORY
History of Street Outreach Services (SOS)
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Street Outreach Services(SOS)
Started in 2010 to serve unshelteredhomeless individuals in Fort Worth, TX
Recognized for excellence locally andnationally
Fully funded though a city initiative bystate dollars
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Services Provided
Basic needs assistance Hygiene
Socks and underwear
Tarps Coats, hats, blankets, scarves
Water
Informational and referrals
Service linkage
Case management
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Staffing January 2010
Director ofPrograms
ProgramManager
Lead CaseManager
CaseManager
CaseManager
PeerMentor
ProgramAssistant
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Level of Service
75+ camps
682 unduplicated individuals
3 site-based outreach locations
30 hours per week in the field 30-45 case management slots
$12,000 in specific assistance funding for
critical documents, hygiene items, medicalpayment assistance, emergency housing,and other items as needed
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Funding Scarcity
Contract with the city ended August 2011
At the state level, funding for homelessservices was reduced by 75%
SOS received no funding support from thecity or state between August 2011 andApril 2012
CCFW pieced together program from 3separate funding sources
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Staffing August 2011
ProgramDirector
ProgramManager
OutreachWorker
CaseManager
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Change in Service Availability
3 site-based outreach locations
549 individuals served
15 hours per week in the field 0 case management capacity
Restrictions of service populations
$4000 for specific assistance
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The Great Volunteer Challengeof 2011
Recruit and retain 2 full time
employees worth of volunteersto expand the programs
outreach capacity via street andsite-based outreach.
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Program Concerns
Will this compromise our quality of serviceto a very vulnerable population?
What are the safety risks to volunteers,clients, and current staff?
Will volunteers fit with the culture andneeds of the team?
How do we protect client confidentiality?
Volunteer Horror Stories!!!
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Critical Considerations
Type
Training
Reliability Timing
Goodness of fit with the team
Permission to turn down volunteers that dontfit the culture
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Outcome: 3 Tiered Model
Agency targeting,recruitment and orientation
Program orientation andinterviewing
On-site training andevaluation
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Program Orientation andInterviewing
Educate about the program and population
Provide clear explanation of volunteer rolesand responsibilities
Provide clear explanation of time commitmentand training expectations
Emphasize mission and service philosophy
Schedule interview and next steps Good fit Not good fit
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On-site Training and StaffEvaluation
All new volunteers required to start in site-based outreach
Case managers evaluate volunteers fit
with the team and client population Volunteers are scheduled for street
outreach by case managers
Some volunteers never get past site-based outreach and its okay!
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Regularly Evaluate withProgram Staff
Who fits?
Whats working?
Whats not working? Develop creative solutions!
New idea emerge!
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Adapting to Changing ProgramNeeds
Clientsneeding
additionalassistance
Higherdemand on
casemanagers
time
Clienthesitance to
accessservices
VolunteerMentors
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Retaining Volunteers
Tracking
Cultivating
Learning Appreciating
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Additional Resources
Simon Sineks Start With Why,www.startwithwhy.com
Beyond the Ask: Fully Integrating the BenevonModel, Terry Axelrod, Benevon Publications,2007. Presented by Kelly Rand and Cindy Casey
Catholic Charities Fort [email protected]
http://www.startwithwhy.com/mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.startwithwhy.com/