vrm edriving global overview april 2016

19

Upload: shaun-hadkinson

Post on 22-Jan-2017

76 views

Category:

Documents


4 download

TRANSCRIPT

SAFETY MISSION: LEADING DRIVERS TO

SAFETY

“Human error is a factor in over 90% of road

collisions. The actions of managers and drivers

are expressions of their attitude, behavior,

personal choices and the organizational

systems and culture in which they work.

Best practice initiatives MUST ensure that policies

and processes support and encourage the

creation of a ‘crash free culture’.

This approach will provide every opportunity for

people ‘driving for work purposes’ to

demonstrate the correct attitude, make the right

personal choices and behave in the safest way.”

WHY VIRTUAL RISK MANAGER?

1. Create a ‘holistic’ infrastructure for a long term road safety solution.

2. Facilitate safety ‘leadership’ at all tiers of management.

3. Pro-actively identify ‘at-risk’ drivers through the integration of crash &

collision, telematic, license check and other data universes.

4. Identify your safest drivers for recognition and reward.

5. Create risk reduction plans for high risk drivers.

6. Deliver state-of-the-art training and assessment materials directly to

drivers/managers anywhere in the world.

7. Demonstrate ‘due diligence’ to insurers and comply with international best

practice & build brand value as part of a ‘corporate social responsibility’.

8. Exceed international standards for the management of employees who drive

for work purposes, e.g. ANSI Z15/ Corporate Killing/Homicide/ISO 39001.

9. Deliver sustainable ‘returns on investment’ of between 20 and 60% over

three years, factoring in reductions in incidents/collisions, costs associated

with incidents/collisions and the reduction in insurance/workers

compensation costs – Total Cost of Ownership, TCO.

10. Create a platform for ‘continuous improvement’ of the ‘risk & liability

exposures’ faced by:

- persons driving for work purposes.

- your organization.

- the community at large.

Virtual Risk Manager ® helps clients build a road safety MANAGEMENT SYSTEM

into their operating ‘DNA’ to create a CRASH FREE CULTURE ®

Reinforce mission critical, non-negotiable policies and

standards designed to keep drivers (and the wider

community) safe while driving for work purposes.

Subject specific training libraries to

aid best practice awareness and target

Identified risk exposures.

Internal/external performance

analytics.

Global MIS/DATA

HUB to monitor

training and driver

performance data.

‘Pro-active’ driver/organization self

assessment & gap analysis – start to

identify most ‘at-risk’ drivers.

‘Pro-active risk management’ of the 10%

most ‘at-risk’ drivers for ‘OneToOne’

coaching and early intervention.

High Risk Response Plan – VRM COACH

5

4 3

2

1

CRASH FREE CULTURE:

The Client PRIVACY Notice is an acknowledgement by the driver of the type of information VRM is

collecting, e.g. incident, collision, telematic and license check data, who will view this information, and if any

information is not correct, who to contact.

1. SAFETY CULTURE PACK: (Customized from VRM Templates)

The Client RISK FOUNDATION is a customized safety assessment used to develop drivers’ knowledge and understanding of your fleet

safety policies and applications of those policies in the context of driving for work purposes. Risk Foundation is broken down into three

modules, 15 questions each, covering clients policies and procedures, defensive driving best practice and health & safety while driving.

Risk Foundation is designed to assist you in raising employees’ awareness of critical safety measures, while helping to demonstrate your

duty of care to your drivers.

The Client Safety PLEDGE is a formal acknowledgement of ‘mission critical, non-negotiable policies, procedures and best practices’ that

the company expects from employees driving for work purposes.

A ‘pro-active’ risk assessment tool to help understand the ‘probability’ and ‘likelihood’ of a driver being

involved in an incident /crash. RoadRISK is broken down into three parts, PROFILE, DEFENSIVE

DRIVING and FEEDBACK.

2. RoadRISK®: VALIDATED RISK ASSESSMENT

RoadRISK: Profile is an assessment and understanding of your drivers’ previous three years of driving history,

assessing the driver themselves, the journeys they undertake, and the vehicle used.

RoadRISK: Defensive Driving is an assessment of your driver’s knowledge & understanding of defensive driving best practice.

Independent validation through research undertaken at

Edinburgh Napier and Loughborough universities.

www.virtualriskmanager.net/validation provides more

detail about RoadRISK’ s continuous validation study.

RoadRISK: Feedback provides risk exposure analysis, and best practice information to drivers & their managers.

2. RoadRISK®: LICENSE CHECKING – MVR+

World class License Checking in the US, Canada and the UK.

- Secure driver ‘consent’ and ‘self- certification’ (DOT) management within Virtual Risk Manager.

- Feedback from State/Provincial/Country DMVs in less than 5 minutes in the majority of cases.

- Real time screening of results as they are returned against VRM and client criteria – High/Medium/Low Risk.

- Confirmation of License Status, Restrictions, Suspensions, Revocations and Expiry Date.

- Weekly ‘pro-active’ status on all activity and results obtained.

- Uniform ‘Violation Codes’ across the USA/Canada and the UK.

- Pro-active ‘Driver Risk Monitoring’ in those states offering real time updates in between the annual ‘pull’.

- FCRA/PIPEDA – Adverse Action Management Services – USA & Canada.

- Can be combined with incident, collision, CSA and telematics data for enhanced risk management – see

DriverINDEX® – Slide 7.

- Dedicated ‘License Checking Specialists’ to help manage clients programs and monitor regulations.

Virtual Risk Manager Performance Management System

PATENTED with the US Trademarks and Patent Office: 6,714,894.

3. DriverINDEX®: ALL DRIVER EVENTS in ONE SYSTEM!

OBJECTIVES: DriverINDEX®

• Facilitate Driver/Manager Road Safety discussion – the ‘power is in the conversation!!’

• Identify top 10% most ‘at-risk’ drivers for further support, coaching and leadership.

• ‘Recognize’ low risk risk/excellent drivers.

ACTIONS associated with DriverINDEX ® that INFLUENCE and CHANGE driver behavior.

• RiskCOACH ® ‘risk reduction’ training; OneToOne ® Performance Review; POST COLLISION COACHING, (PCC); COMMENTARY

DRIVE, (CD); High Risk Response Plan: Behind The Wheel, (BTW), VRM COACH ®

Ranks drivers from Most ‘At-Risk’ to Low

Risk/Excellent based on DriverINDEX value

(Includes data from every ‘data universe’

clients supply to VRM)

Link to 6 month graphical trend of individual

driver performance – improving, static or

declining.

DriverINDEX detail:

See Next Slide

RoadRISK® + License Check/Fines – Collision/incident + VRM Coach® Telematics + Other Objective

Data Universes = DriverINDEX®

Ranks drivers from Most ‘At-

Risk’ to Low Risk/ Excellent

based on DriverINDEX value

(Includes data from every ‘data

universe’ clients supply to VRM)

MOST Active ‘At-Risk’

Drivers within the last:

1/3/6/12 months

Link to 6 month

graphical trend of

individual driver

performance –

improving, static or

declining. DriverINDEX/

Client Risk

Rating

Link to Driver Performance Review

to view MVRs, Incident, Collision,

VRMC Telematic data universes.

Links to OneToOne ® , PIC, CD and

VRMC Intervention Tools.

3. DriverINDEX®: ALL-IN-ONE PERFORMANCE MANAGEMENT SYSTEM

OneToOne

Management

AlertsOneToOne® Status:

Not Started/In

Progress/ Required/

Complete

3. DriverINDEX®: HIGH RISK RESPONSE PLAN: PCC, CD, VRMC & OneToOne®

• Re-energize the DRIVER SAFETY message and agree continuous improvements goals.

• Review your drivers risk profile in detail and explore the causes related to their risk rating.

• Develop and agree any relevant behavioral or process changes for safer driving.

Objectives

• High level view of all Virtual Risk

Manager activity.

• Results of your State/Country/Province

license checking program.

• The identity of your low, medium and

high risk drivers based on their collision

& license check data.

• Pro-active risk reduction tools – PCC/

CD/ OneToOne/ VRMC.

• Recognition opportunities for your low

risk drivers.

• Post collision best practice guides.

WARNING: Virtual Risk Manager contains

Personally Identifiable Information (PII).

Please handle the data according to privacy

requirements as you would handle other

employee personal information.

The most effective technique to use during

a PCC/ CD/ OneToOne/ VRMC discussion is

for you to lead and structure the

conversation with the use of ‘open’

questions.

Open questions that start with WHO, WHAT,

WHERE, WHY, WHEN, WHICH and HOW

facilitate conversation, allow your drivers to

explore ‘causation factors’, as well as

develop their own solutions to risks.

DON’T FORGET:

• VRM Full System Guide

• Support Videos:

- OneToOne Overview

- OneToOne in Action

Leading the development of a crash free

culture is an ONGOING process and long

term commitment which incorporates the

following factors:

• Create crash free objectives.

• Set a good example – ‘walk the talk’.

• Prioritize drivers at risk.

• Reinforce SAFE DRIVING message.

• Monitor activity/participation.

• Review collisions & set targets.

• Include safety performance in 6 / 12

month performance review.

• Recognize excellent/crash free driving.

• Ensure compliance with Standards,

Policies and VRM.

• Conduct PIC, CD, OneToOne and VRMC

as required.

System Process Leadership

• PIC/ CD/ OneToOne & VRMC are NOT disciplinary processes.

• Changing in-grained behaviors and in turn habits requires STRONG leadership – “THE POWER IS IN THE CONVERSATION”.

• ‘RISK’ - means an assessment of the ‘PROBABILITY’ or ‘LIKELIHOOD’ of a driver being involved in a road traffic collision.

Remember

3. DriverINDEX®: HIGH RISK RESPONSE PLAN: VRM COACH

HAVE YOU EVER THOUGHT YOU COULD?

1. Provide your drivers with a PERSONAL DRIVING INSTRUCTOR to help them

MANAGE THEIR BEHAVIORS and CHANGE THEIR HABITS before they get into trouble?

2. Integrate the driving instructors feedback with other driver performance

data such as details of a drivers INCIDENTS, COLLISIONS and LICENSE CHECK (MVR)

VIOATIONS to provide further support to your most at risk drivers?

3. At the same time be able to monitor VEHICLE HEALTH, LOCATION and TRIP DETAILS?

INTRODUCING - VIRTUAL RISK MANAGER: COACH

VIRTUAL RISK MANAGER + TELEMATICS = VRM COACH

3. DriverINDEX®: HIGH RISK RESPONSE PLAN: VRM COACH

ONE SYSTEM:

SAFETY: Incident history

SAFETY: Collision history

SAFETY: License Check/Fines history

SAFETY: Harsh Acceleration

SAFETY: Harsh Braking

SAFETY: Harsh Cornering

SAFETY: Threshold Speed

SAFETY: Speed Vs Speed Limit of the Road

SAFETY: Seatbelt usage (vehicle dependent)

SAFETY: Reversing (vehicle dependent)

ECO: % of time idling/Fuel Usage

ECO: Over revving (> 3,500 rpm)

COMBINED: Aggressive driving 100

miles/kilometers driven

60-70% of Drivers

typically are Very Low

Risk.

1-3 % of Drivers typically

Very High Risk

3-10 % of Drivers typically

High/Medium Risk

10-30 % of Drivers

typically Low Risk

“THE OPPORTUNITY TO CREATE A CRASH FREE CULTURE

JUST CHANGED FOREVER”

3. DriverINDEX®: HIGH RISK RESPONSE PLAN: VRM COACH

Targeted deployment across the most ‘AT-RISK’ 10% of your drivers

based on their DriverINDEX® Risk Rating OR 100% Deployment.

Monthly Driver/Manager VRMC Intervention Tool to discuss most

‘at-risk’ behaviors and how to change them.

Weekly My Telematics Feedback Report to help driver’s identify

and benchmark ‘at-risk’ behaviors AND Managers COACH.

By identifying high risk driver behavior and

providing a framework (CULTURE) to

improve that behavior, you COULD reduce

vehicle crash costs by 15-20% in 12-18

months.

4. RiskCOACH®: ONLINE TRAINING AND BEST PRACTICE LIBRARY

Subject specific best practice training library and guides for Drivers and Managers – country/region, language

and culture specific.

For R.O.a.D Users: Riders, Operators & Driver (Car and Commercial)

RiskCOACH: Attitude, Eco-Driving, Driving While Distracted, Avoiding Damage While Parked, Blind Spots, Rear End Collisions,

Spouse/Domestic Partner, Bad Weather, Act Now, Fatigue, Controlling Emotions, Decision Making, DUI/DWI, Hours of Service, Vehicle

Inspections, Lights & Tires, Lift Gate, Low Speed Maneuvering & Backing, Blind Spots & Mirrors, Cold Plate, CSA, DOT Inspections, Two

Wheeler & Sharing the Road, and Lift Truck/Warehouse Safety. (New Titles regularly – check for complete listing)

OBJECTIVES OF RiskCOACH®

• Best practice awareness training to re-energize and inform – ALL Driver’s.

• Targeted training for known risk exposures – speeding, drunk-driving, fatigue etc.

• Targeted training for High Risk Drivers & ‘Dear Driver’ – Communications Plans.

4. RiskCOACH®: ONLINE TRAINING AND CONTINUOUS EDUCATION

NEW

2016

WWW.OneMoreSecond.NET

5. VRM ANALYTICS®: MONTHLY, QUARTERLY & ANNUALY

Monthly/Quarterly & Annual Analytics – CPMM, IPMM, IncPMM, License, Collision, Incident,

Country/Division Scorecards, Monthly Leadership ‘Calls to Action’, Benchmarks. Global crash,

incident and near miss (new 2016) reporting systems.

FRIENDS AND FAMILY PROGRAMS®: ARRIVE ALIVE

Spouses/domestic partners, friends,

family and community programs

create enormous opportunities for

VRM Clients to:

• Influence those around your driver’s,

who, might in turn ‘influence’ your

driver’s.

• Influence the community at large.

• Increase and ‘sustain’ a clients ‘return

on investment’, ROI.

• Build brand value as part of a

‘corporate social responsibility’.

Being socially responsible, doing the

right thing for the local, national and

global community, is an essential part

of any businesses long term goals. At

eDriving FLEET we strive to do the

right thing for our customers and

channel partners, for the environment,

in the community and for our Team

Members.

• IDS work with BT and TNT won the Prince Michael Road Safety Award in 2004.

• Zurich wins Risk and Insurance’s Innovator award at the 2011 Risk and Insurance Awards

• BT wins the Prince Michael International Road Safety Award in 2011 for work-related motor risk management program

• McCain wins Fork Lift Truck Association Safe Site Award 2012

• Pfizer, Nestlé Mexico, Royal Mail and Iron Mountain were recognized as the ‘BEST OF THE BEST’ at the Fleet Safety Forum in

2012 for their Driver Safety Programs

• ASDA (Wal-Mart), BT, E.ON all received awards at the 2013 Brake Awards

• Nestlé wins the Fleet Europe International Fleet Safety Award in 2013 including International Fleet Safety Award, International

Fleet Manager of the Year Award, and International Green Award

• ASDA (Wal-Mart) wins the Prince Michael Road Safety Award in 2013

• BT, E.ON and Nestlé were honoured at the Brake’s Fleet Safety Awards in 2014

• Nestlé receives the NAFA 2014 Excellence in Corporate Fleet Safety Award

• Nestlé wins Prince Michael of Kent Road Safety Award, December 2014

• Iron Mountain & Transport for London win Fleet News Award April 2015

• Johnson & Johnson, Transport for London and Iron Mountain recognized at October 2015 Brake Awards

THOUGHT LEADERSHIP: 20 YEARS AND STILL LEARNING!!

On the 9th December 2014 His Royal

Highness Prince Michael of Kent presented

'The Nestlé Global Road Safety Program' with

an award at his Annual Awards Luncheon

Ceremony held at The Savoy, London.

Globally, IDS IT infrastructure includes DEDICATED SERVERS in the UK & USA. Working with our global IT Partners, NTT, the

IDS network can be expanded very easily and exponentially as required. Our Operations Headquarters in Great Britain enjoys

dedicated communication lines in and out of the building for the sole use of eDriving. From this location we have a direct link to the

UK Government Licensing Authority (DVLA), American Driving Records, ADR, for US and Canadian License Checks and vendor

partners all over the globe consolidating ‘performance data’ into ONE SYSTEM on behalf of our clients.

DATA PROTECTION & SECURITY:

US Headquarters, New JerseyUK Headquarters, West Yorkshire

eDRIVING COMPANY CULTURE – integrity, professionalism, duty of care, quality management.

‘POWER OF ONE’ – one Management Information System – training, incident, collision, license check, telematic and other data

‘universes’ ALL working together in the VRM performance management system.

VRM MANAGERS TOOLBOX – Empowering Managers to “LEAD THEIR DRIVERS TO SAFETY”.

VRM ‘CIRCLE OF LIFE’ FLEXIBILITY – ability for clients to match their journey plan to their objectives.

GLOBAL FOOTPRINT – 94 countries and 40 languages.

DATA PRIVACY AND SECURITY – over 15 years experience working across Europe and other high profile ‘privacy’ nations

combined with state of the art dedicated server banks based in the UK/USA – ISO 27001 Certified.

FLEET RISK MANAGEMENT INNOVATOR – first defensive driving CD-ROM, WWW, Peer Reviewed Research, Validated Risk

Assessment (RoadRISK), USA Patent (Risk Reduction), Multi Lingual MIS, International Awards, VRM COACH high risk response

plan – ongoing pursuit of excellence.

THOUGHT LEADERSHIP AND THE VRM BENCHMARKING FAMILY – sharing best practice, research and opportunity for the

greater good with all IDS clients.

‘ALL IN’ CUSTOMER SERVICE PHILOSOPHY – ask our customers!!!

WHY WORK WITH eDRIVING FLEET?: