vsae - #nofilter: 3 communication secrets to build high-touch relationships in a high-tech world
TRANSCRIPT
Communication Secrets to Build High-Touch Relationships
in a High-Tech World
@MeredithCSP #NoFilter #VSAE
Meet Member 2.0
Don’t Talk To Me vs. Pay Me Attention
It’s All About Me
@MeredithCSP #NoFilter #VSAE
@MeredithCSP #NoFilter #VSAE
“ T h e p r o b l e m w i t h q u o t e s o n t h e I n t e r n e t i s
t h e y a r e h a r d t o v e r i f y. ”
~ A b r a h a m L i n c o l n
Authenticity Sells@MeredithCSP
#NoFilter #VSAE
@MeredithCSP #NoFilter #VSAE
@MeredithCSP #NoFilter #VSAE
Trust Breaker #1“We want you to get involved!”
@MeredithCSP #NoFilter #VSAE
Will it matter one month/year from now?
Is it a direct violation of bylaws?
How likely is the person to actually follow through?
Clear, polite, firm “NO”
Has it already been discussed and decided?
Find another way to say “NO”
When & How To Say No
✓ Take a moment
✓ Consider request
✓ Repeat request
✓ Formulate questions
✓ Determine the goal
✓ Offer alternatives
The Diplomatic No@MeredithCSP
#NoFilter #VSAE
✓ The Agree
✓ The Can’t Beat ‘Em, Join ‘Em
✓ The Let’s Look It Up
✓ The Extra Resources
✓ The It’s All Yours
The Diplomatic No@MeredithCSP
#NoFilter #VSAE
Trust Breaker #2“Our members come first!”
@MeredithCSP #NoFilter #VSAE
✓ Take Over ✓ One Up ✓ Over Correct ✓ Look Around
Don’t Make It About You
How are we doing so far?
@MeredithCSP #NoFilter #VSAE
High-Touch Communication
✓ Share Your Good News
✓ Handwritten Notes
✓ Social Media Shout-Outs
@MeredithCSP #NoFilter #VSAE
Trust Breaker #3“New members are welcome!”
@MeredithCSP #NoFilter #VSAE
Acronym Confusion Syndrome
✓ Always assume new member present
✓ Spell out all acronyms/abbreviations
✓ Introduce new members
✓ Connect new member with buddy
✓ Review next steps for involvement
The Prescription@MeredithCSP
#NoFilter #VSAE
✓ Once you’ve been around…
✓ We are a unique group…
✓ That’s just how we do it….
✓ I know you are new here…
Avoid Deflategate@MeredithCSP
#NoFilter #VSAE
GetTalk.at/VSAE
FREE Book, Slides & Extra Goodies
@MeredithCSP
@MeredithsShoes22
/MeredithCommunications
Connect With Me
MeredithSpeaks.com
How Do You #NoFilter?
@MeredithCSP #NoFilter #VSAE