vvt-1001 introduction to cisco unified communications
DESCRIPTION
Introduction to Cisco Unified CommunicationsTRANSCRIPT
© 2008, Cisco Systems, Inc. All rights reserved.VVT-1001
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Introduction to Cisco Unified Communications
VVT - 1001
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Introduction Objectives
Define UC so that attendees can relate it to their business requirements and the impact on their current network
Presentation is not intended to offer any, administration, configurations or troubleshooting
Attendee will have the opportunity to attend follow -up breakout sessions to obtain greater detail on the technology presented at this session
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Agenda
Call Control
Applications
Presence & Clients
Mobility
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Call Control
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Unified Communications
Infrastructure
Routing Switching Availability AdministrationManagement QoS Security
EndpointsUnified IP
Phone 7985Cisco Unified IP
PhonesWireless
IP PhonesIP
CommunicatorUnified Personal Communicator
MobilePhones
Applications
Cisco Unity Messaging
Unified MeetingPlaceConferencing
Unified CustomerContact
ServicesUC Manager
ExpressUC
ManagerCisco Unified
PresenceUC Manager Bus
EditionSmart Business
Communications Sys
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Unified Communications Content Mapping
Infrastructure
Routing Switching Availability AdministrationManagement QoS Security
EndpointsUnified IP
Phone 7985Cisco Unified IP
PhonesWireless
IP PhonesIP
CommunicatorUnified Personal Communicator
MobilePhones
ServicesUC Manager
ExpressUC
ManagerCisco Unified
PresenceUC Manager Bus
EditionSmart Business
Communications Sys
Applications
Cisco Unity Messaging
Unified MeetingPlaceConferencing
Unified CustomerContact
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TDM Telephony and IP Telephony Compared
Application Server
Stackable Switching
Voice-Enabled Router or Gateway
Call Processing
Call Processing
LineConnections
LineConnections
TrunkConnections
TrunkConnections
SwitchingSwitching
End Points
PABX ArchitectureIP Component Model
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Call Processing
Voice Mail Server
IP-IVR
Endpoints
Gateway
Conf
Conferencing
Xcode
Transcoding
Communication Manager Server(s)
Devices“register” with
Communication Manager
DevicesDevices““registerregister”” withwith
Communication ManagerCommunication Manager
Publisher
Subscriber
SubscriberSubscriber
Subscriber
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Call Processing - Server Redundancy
Voice MailServer
JTAPIIP-IVR
IP Phone
Gateway
Conferencing
Transcoding
ActiveCall Control Server
BackupCall Control
Server
Intra-Cluster Communications
Conf
Xcode
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Call Processing - Server Redundancy
FAILED
ActiveCisco CallManager
Server
Voice MailServer
JTAPIIP-IVR
IP Phone
Gateway
Conferencing
Transcoding
Conf
Xcode Intra-Cluster Communications
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Centralised Call Processing Deployment Models
CUCM cluster at central/HQ site
Applications/Resources can be centralised or distributed
Supports up to 30,000 phones per cluster
Survivable remote site telephony for remote branches
Maximum 1000 branches per cluster
PSTN
IP WAN
Applications(VMail, IPCC, MP…)
Headquarters
Branch A
Branch B
CUCMCluster
SRST/CME-EnabledRouter
SRST/CME-EnabledRouter
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PSTN
UnifiedCommunicationsManager IP
WAN
LDAPDirectory
Call Setup11E.164 Lookup22
Call Setup 33
Ring44
Off Hook55
Connect RTP
Stream66
Ring Back44
SwitchSwitch
Basic “Phone-to-Phone” Call Processing
E.164 : is an ITU-T recommendation which defines the international public telecommunication numbering plan used in the PSTN and it also defines the format of telephone numbers.
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Cisco IP Phone Client to Cisco IP Phone Calling
Cisco IP Phone Cisco UC Manager Cisco IP Phone
Conversation
Station Set Lamp (Off)
Station Off Hook
Station Digit Dialed
Station Play Tone (Dial Tone)
Station Set Lamp (Steady)
Station Stop Tone (Dial Tone)
Station Digit Dialed
Station Digit DialedStation Play Tone (Ringback)
Station Call Information
Station Set Ringer (On)
Station Set Lamp (Blink)
Station Off Hook
Station Set Ringer (Off)
Station Start Media TransmissionStation Start Media Transmission
Station Start Media ReceptionStation Start Media Reception
Station Set Lamp (Steady)Station Play Tone (Off)
Station On Hook
Station Stop Media TransmissionStation Stop Media Transmission
Station Stop Media ReceptionStation Stop Media ReceptionStation Set Lamp (Off)
Station On Hook
SCCPSCCP
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Requestor
(the Client)
Responder
(the Server)
The Request (eg INVITE)
Progressing Message (optional)
Acceptance Message
*or*
Redirection Message
Rejection Message
*or*
ONLY one of
these is sent
Progressing Message (optional)
*then*
SIP is a Request/Response Protocol
Expects an “answer”
Starts with an “offer”
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Communications Manager is a SIP:Back-to-Back User Agent (B2BUA)
SIP
SIP
SCCP
MGCPH.323
JTAPI
Dialog 1 Dialog 2
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Unified Communications Infrastructure CUCM as “Protocol Translator”
MGCP H.323
MGCPGateway
AnalogPhone
IP Phone& 7985 Video
CIPC/CUPCSIP
Gateway
SIP Phone
SIP Networks
Video Terminal
H.323Gateway
AnalogPhone
SIPSCCP
ApplicationsServer
(JTAPI/CTI)
Call CentreAgent
CTI/QBE
MeetingPlace 7
CiscoTelepresence
SCCP Video Devices
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Applications
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Unified Communications Content Mapping
Infrastructure
Routing Switching Availability AdministrationManagement QoS Security
EndpointsUnified IP
Phone 7985Cisco Unified IP
PhonesWireless
IP PhonesIP
CommunicatorUnified Personal Communicator
MobilePhones
ServicesUC Manager
ExpressUC
ManagerCisco Unified
PresenceUC Manager Bus
EditionSmart Business
Communications Sys
Applications
Cisco Unity Messaging
Unified MeetingPlaceConferencing
Unified CustomerContact
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Messaging - Cisco Unity
Seamlessly integrates with Microsoft Exchange or Lotus Domino/Notes
Text-to-Speech option
Enterprise scalability
Extensive system interoperability
Voicemail: VPIM, AMISCommunications: SIP support
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PSTN
CommunicationsManager
IP WAN
IP Phones
LDAPDirectory
UM Server
UM Server Performs
Directory Lookup
22Voicemail to
Inbox via SMTP
33
Light MWI on Phone
44
Router/GW
After X Rings Call Forwarded to Unity Voicemail
11
Voice/Unified Messaging – Call Flow
MessageStore
MessageStore
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Cisco Unified MeetingPlaceFully Integrated Voice, Web and Video Conferencing
Integrated with Outlook, Notes, email, directory services, IP phones
On-network for application integration and security
Scalable
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MeetingPlace Voice/Video and Web Deployment Example
SIP
H.323/SIP Room & Desktops
VideoRTP
voice/video
SIP
SCC
PSC
CP
Optional DMZ
PSTN
Application Server
Media ServerAudio/Video Blades
Internet
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Presence & Clients
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Unified Communications Content Mapping
Infrastructure
Routing Switching Availability AdministrationManagement QoS Security
EndpointsUnified IP
Phone 7985Cisco Unified IP
PhonesWireless
IP PhonesIP
CommunicatorUnified Personal Communicator
MobilePhones
ServicesUC Manager
ExpressUC
ManagerCisco Unified
PresenceUC Manager Bus
EditionSmart Business
Communications Sys
Applications
Cisco Unity Messaging
Unified MeetingPlaceConferencing
Unified CustomerContact
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Presence
What is “Presence”
Information about a person’s willingness and availability to communicate
Examples of presence in action today
IM “Buddy List” status indication
“Busy” tone on traditional phone
Contact Centre Agent status
Publish/Subscribe
Clients publish presence information to other users who are called subscribers
MPOP, Federation and “Presence by Observation”
Combining presence information from multiple devices and making this information available for other applications
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PartnerApps
LDAP
Cisco Unified Presence
IP Phone with Browser
Clients &Devices
Presence Server
LDAP CUCM
Servers &Services
MPOCS Unity
Mobile Data with Voice
Soft phone
Cisco Clients
3rd Party Clients
IBM CUAE
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3rd Party API Integration with CUP
Communications Manager 5.x, 6.x, & 7.x
Cisco Unified Presence
SIP/SIMPLECTI/QBE
H323SCCP
IMAP
LDAPv3
SOAPHTTP/HTTPS
Unity/Unity Connection
CUPC
MP/MPE
LDAP
ApplicationServer
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Presence “In Action”Cisco Unified Communication Manager
Cisco Unified Communications
Manager
Marc makes a call
Call InitiatedMarc’s Status is advertised to a Presence Network
Presence/SIP Network
Line 23543 is busy
Line 23543 is
busy
Pat is monitoring Marc’s Status
Cisco UPSCisco
UPS
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Cisco Unified Presence Enterprise Desktop Integration
Aggregation of End User enterprise services
Common view of End User across these services
Cisco Unified Communications End User
Cisco Unified Communications Clients
Cisco Unified Presence
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Cisco Unified Personal CommunicatorPowerful communication tools in a single, easy-to-use
desktop software application
Cisco Unified Communications
ManagerIP Communications System
Cisco Unity or Cisco Unity Connection
Intelligent Voice Messaging
Cisco Unified Presence
Presence State, IM, Services
Cisco Unified MeetingPlace or
Cisco Unified MeetingPlace Express
Webconferencing
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Micro in taskbarDrag micro out of taskbarExpand micro to normalTear out contacts moduleVoice callVoice & IMVoice & IM & video
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Mobility
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Unified Communications Content Mapping
Infrastructure
Routing Switching Availability AdministrationManagement QoS Security
EndpointsUnified IP
Phone 7985Cisco Unified IP
PhonesWireless
IP PhonesIP
CommunicatorUnified Personal Communicator
MobilePhones
ServicesUC Manager
ExpressUC
ManagerCisco Unified
PresenceUC Manager Bus
EditionSmart Business
Communications Sys
Applications
Cisco Unity Messaging
Unified MeetingPlaceConferencing
Unified CustomerContact
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Mobility Solution Portfolio
Mobile
Dual Mode (wiFi) Mobile Communicator
Desktop
Soft Clients (Cisco and 3rd Party)
WiFi IP Phone
Network
Unified Mobility (Single Number Reach)
IP Phones
Next G
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Cisco Unified Mobility
Single business number for fixed or mobile communications
Consolidated business voice mail
Transition active call from IP Phone to mobile phone and vice-versa
Rich IP Phone like calling features with mobile voice access
Anchor off-net mobile communications on enterprise network
User defined call extension and blocking rules
Single Business Number and Voice Mail
Single Business Number and Voice Mail for Fixed and Mobile Communications—Everywhere
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Cisco Unified Mobile Communicator
Extends unified communications to mobile phones and smart phones
Corp directory access
Presence
Visual voicemail
Integrated office and mobile call logs
MeetingPlace conference notifications
Secure—encryption, SSO, remote disablement
Support for BlackBerry, Symbian and Windows Mobile
TBA
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Cisco Unified Mobile CommunicatorCUMA Server Deployment
PSTN
Cisco Unified Mobility Advantage
Internet
Mobile Data Network / GPRS(Data Channel)
MeetingPlace/MeetingPlace Express
Unity
MS Active Directory 2000/2003
ASA8.0.4 CUMA
Enterprise
MMP overSSL
LDAP
MPMP
UU
Cisco Unified Mobile Communicator
Mobile Voice Network / GSM
WebDAV
MS Exchange 2000/2003
Cisco Unified CM
CUMACUMA
JTAPIPresence
MMP over SSL
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Buddy List synchronisation:– Buddies added on CUMC will sync to CUPC and vice-
versa
– No group support within CUMC (all in General group)
Presence synchronisation:– Presence changes on CUMC reflect in CUPC and vice-
versa
Cisco Unified Mobile CommunicatorPresence/CUP Integration
CUMA EnterpriseServer
Internet
Mobile Data Network / GPRS(Data Channel)
ASA TLS Proxy
MMP overSSL
MMP overSSL
Cisco Unified Mobile Communicator
DMZ
Cisco Unified Presence
(CUP)
CUMACUMA
SIP/SIMPLE
New in7.0
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Dial via Office
Admin or user defined Dial via Office Setting
Always on
Always off
Choose on a per call basis
Dial from any application
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PSTN
ASA w./TLS Proxy
Cisco Unified Mobility
AdvantageEnterprise
Server
Internet
GSM/Mobile Network
1
3
(617) 555-7890
5
Unified Mobility
Cisco Unified Mobile CommunicatorDial-via-Office (DVO)
New in7.0
CUMACUMA
2
Cisco Unified CM Cluster
MMP overSSL
MMP overSSL
4
SIPCisco Unified
Mobile Communicator
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Summary
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UC Manager: The Platform for Collaborative Communications
Telepresence
UC Manager
Unified Mobile Communicator
DesktopClients
Unified Personal Communicator
UnityMessaging
MeetingPlace -Collaboration
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Q and A
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Recommended Unified Communications Demos
Cisco Unified Communications Manager 7.0 – (CUCM 7)
Cisco Unified Presence Server 7.0 - (CUPS 7.0)
Cisco Unified Mobility Advantage – (CUMA)
Unified Contact Centre Express 7.0
Unity Connection 7.0
Meeting Place Express 7.0 (MPE)
Webex
IBM Sametime and Microsoft Office Integration
Dual Mode Phones
Continue your Cisco Networkers learning experience by visiting the following Unified Communications Demos located in the World of Solutions
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Meet the Expert Make the most of your time at Cisco Networkers by
meeting one-on-one with a Cisco Expert. This is an invaluable opportunity so don’t miss out!
Visit the Meeting Centre in the World of Solutions to select your topic of interest, your preferred expert in that field and to set up a specific time to meet onsite.
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