WA WHOLE OF GOVERNMENT (WA WOG) MICROSOFT ENTERPRISE AGREEMENT

Microsoft Licenses Buyers’ Guide

Table of Contents

VLSC.............................................................................................................................................4

SA BENEFITS - HOME USE PROGRAM.....................................................................................4

MSDN (Visual Studio) ...................................................................................................................5

Developer Tools – per user license...........................................................................................5

SA BENEFITS - Training Vouchers (SATV)..............................................................................6

SA BENEFITS – E-LEARNING.....................................................................................................7

E-Learning Delivery Options .....................................................................................................8

Online delivery benefits .............................................................................................................9

Online delivery provides: .......................................................................................................9

Customer concerns:...............................................................................................................9

SCORM DELIVERY OPTION .......................................................................................................9

SCORM delivery benefits ........................................................................................................10

SCORM delivery provides: ..................................................................................................10

Customer concerns:.............................................................................................................10

Licensing Review ........................................................................................................................10

Definition of a Qualified Desktop .............................................................................................10

Office Portable Use Rights ......................................................................................................11

Windows Server Virtualisation ....................................................................................................12

KMS & MAK Keys .......................................................................................................................12

Office Activation Details ..............................................................................................................14

Management Server Licensing ...................................................................................................15

Management Server License Options .....................................................................................15

Server License Options: ......................................................................................................15

Server Management License Options: ................................................................................16

Offerings by Product: ...........................................................................................................16

Management Suites ....................................................................................................................16

Client Management Licenses......................................................................................................17

Option of License Per User or Per OSE..................................................................................17

VLSC

High Level:

The Microsoft® Volume Licensing Service Center (VLSC) is used by agencies to review volume licensing agreements and transactions, download software they have licensed, and access the product keys required to activate the software. On August 15, 2011, Microsoft released an update to VLSC. This new release of the VLSC reflects the input Microsoft have received from partners and over 1,000 users worldwide through interviews and online feedback.

Please contact Filipa.preston@insight.com to ensure you have access to VLSC.

SA BENEFITS – Home use program

Agreement #: 6817843

Program Access Code: 23D035F748

Please Note:

Please note only one copy per email address may be ordered.

The anticipated price is $15 per Microsoft Office license.

We recommend buying the backup DVD for $15. We are having numerous calls from agency employees who have purchased new machines and wish to transfer the license to the new machine and haven’t saved their purchase information.

Any complaints:

The customer will need to contact Digital River https://www.microsofthup.com/hupau/contactus.aspx.

Digital River support for online store purchases, downloads, or product key questions 1-800-284-658 (Toll free for customers calling within Australia) 08:00 - 18:00 Local Business Hours, Monday - Friday

MSDN (Visual Studio)

Developer Tools – per user license

Visual Studio is licenced per user and not per device. You must acquire a license for each user you permit to access or use the software. You may install any number of copies on any number of devices for access and use by one user to design, develop, test and demonstrate programs. Only licensed users may access the software.

Differences between the different versions

SA BENEFITS - Training Vouchers (SATV)

High Level:

All courses are taught at CPLSs by Microsoft certified trainers using Microsoft official courses.

Process:

1. Trainee to email Filipa Preston filipa.preston@insight.com requesting a voucher to be created.

2. Please confirm whether trainee has received the email from Microsoft confirming voucher has been created.

3. Next action to validate the voucher and sit the course.

4. The trainee must provide the training voucher number and the email address that he or she used when creating the voucher. If one of these items is incorrect, the Learning partner will not be able to validate the voucher.

What courses are available?

A = Available courses are those that have been created for IT Professional or Developer participants. Courses that are NOT eligible include those created for end users – for example Microsoft Office Excel, Word, and PowerPoint. Microsoft Hands-on labs, First Look Clinics and beta courses also are not eligible for Software Assurance Training Vouchers. You may accommodate end user education through your SA E-Learning Benefits. SA TechNet offers advanced education for IT Pros.

Will the employee receive a hard copy training voucher from Microsoft?

No, Software Assurance training vouchers exist in electronic format only. A designated employee could print out the reservation confirmation page and submit it to the Learning partner for verification if requested. The reservation confirmation page is sent to the employee automatically when the voucher is created.

SA BENEFITS – e-Learning

Access Codes - Apps IWOB1D1980

Access Codes - Systems CLO1AC41BA

Access Codes - Server SRO4295969

High Level:

E-Learning benefits give end users free access to online and CD-ROM training courses.

Can be used as just in-time resource or for traditional training.

Anyone in your agency can take advantage of SA E-Learning.

How do students first access Software Assurance e-learning courses?

First-time users can activate their access code by going to the E-Learning for Business page at https://business.microsoftelearning.com/activate.

After access code activation, returning users can access courses directly from the Software Assurance E-Learning site at https://business.microsoftelearning.com.

See attached e-learning and training voucher catalog.

Here are some examples of courses – from the e-learning end user site.

What courses are available, in which languages?

SA E-Learning offers hundreds of hours of select courses in multiple languages for some of Microsoft’s most popular products and are grouped three categories: Applications (such as Microsoft® Office 2010), Systems (such as Microsoft® Windows® 7), and Server (for example Microsoft® Exchange Server). See attached catalogue.

How long do I have to complete an E-Learning course? Do they ever expire?

Your right to initiate an SA E-Learning course expires with your Software Assurance coverage.

How long does it take to complete the typical course?

Application and system courses usually take the typical user about one hour to complete. Server courses take approximately two hours.

What‘s the difference between the Microsoft Software Assurance E-Learning benefit and the Training Vouchers benefit?

Microsoft Software Assurance E-Learning courses provide interactive self-paced training, designed to help employees get more out of using a broad range of Microsoft products. The Training Vouchers benefit is instructor-led technical training provided by Microsoft Certified Partners.

How can I tell when staff members complete their coursework?

Benefits managers can create and export reports that list student participation through the Business Administration Center (BAC) https://bac.microsoft.com.

Track training initiatives tied to new product introductions.

See how your E-Learning benefits are being used throughout your entire agency.

Can I use e-Learning with my agencies Learning Management System (LMS)?

Yes. All courses in the Applications and Systems course categories can be integrated into an LMS. 

You can download SCORM‐compliant content from Volume License Service Center or order CDs from 

your reseller. Courses in the E‐Learning Server category cannot be integrated into your LMS because 

they provide virtual labs that must be hosted on the Microsoft Web site. 

E-Learning delivery options

The online delivery option is provided at no additional charge to all Microsoft Software Assurance customers. This option enables people to access Software Assurance e-learning course product pools on the web.

Course pools include, but are not limited to, the following technologies:

Applications—Microsoft Office Word, Microsoft Office Excel®, Microsoft Office Project.

Systems—Windows® 7, Windows XP, Windows Vista.

Servers—Windows Server, Microsoft Exchange Server, Microsoft SQL Server.

Online delivery benefits

Online delivery provides:

Course access without a Learning Management System (LMS).

Student selection of applicable courses in their preferred language.

Ability to download part of a course for offline use.

Access to all course pools.

Reporting on student progress.

Free delivery and immediate access to e-learning content.

Customer concerns:

The required Windows Live™ ID might increase support calls.

Course access requires passage through standard firewalls.

Benefits managers cannot assign individual courses to students.

SCORM delivery option

The shareable content object reference model (SCORM) delivery option is available at no additional charge to all Enterprise (EA) or Select Agreement customers with the Software Assurance e-learning benefit. This option provides Software Assurance customers with the ability to download the applications and systems pools of SCORM courses. The courses can then be accessed within the agencies firewall through a SCORM 1.2–compliant LMS.

LMS administrators have the full capabilities of their system for reporting, prescriptive learning, access, and catalog management.

Courses can be downloaded for use of the customer’s LMS at no additional charge from the Volume Licensing Service Center site at http://licensing.microsoft.com.

Students are able to access these Software Assurance e-learning courses through their company’s LMS by using familiar sign-in routines, while remaining behind a corporate firewall.

Server courses are not available in the SCORM format due to the complexities of virtual labs within those courses. All server courses must be consumed online. For additional information about SCORM delivery, please contact scormhlp@winse.microsoft.com.

SCORM delivery benefits

SCORM delivery provides:

Course access while remaining behind the firewall.

One location to view student progress, transcripts, learning plans, and reports.

A simple download process for application and system courses.

Free course delivery (for EA and Select Agreement customers).

Use of the LMS for:

o Administrative functions, such as catalog management

o User registration for assigning courses to individuals or groups

Customer concerns:

Server courses are not available for this delivery option.

Access is not immediate—courses must be loaded and configured within the LMS.

SCORM download packages are not available until about two months after the online version of a course has been released.

Licensing Review

Definition of a Qualified Desktop

For reference, the Qualified Desktop, Qualified User, and Industry Device definition for the Microsoft Enterprise Agreement. Also how to handle Portable devices below and the caveat when looking at the apparent conflict with the Qualified Device definition.

Office Portable Use Rights

a) Licensed Device. Before you use the software under a license, you must assign that license to one device (physical hardware system). That device is the “licensed device.” A hardware partition or blade is considered to be a separate device.

You may install and use any number of copies of the software and of any prior version of the software on the licensed device.

Except as described in the Remote Access section below, only one user may use the copies on the licensed device at a time.

You may reassign a license, but not on a short-term basis (i.e., not within 90 days of the last assignment). If you reassign a license, the device to which you reassign the license becomes the new licensed device for that license.

b) Portable Device. You may install a copy on a portable device for use by the single primary user of the licensed device.

c) Network Device. You may also install additional copies on a network device. You may only use those copies as described in the Remote Access section below.

Laptops in an EA

PUR grants “Portable Use Rights” not secondary, just a bit of nomenclature that keeps it focused on the type of device. Portable Use rights are granted in all the VL programs that do not have the concept of “qualified desktop” in the agreement. So for all but OV-CW, OVS and EA & EAS this is a applicable clause of the PUR. In the programs where we count “qualified desktops” the agreement language dictates that ALL qualified desktops (portable or not) must be included in the desktop count.

Windows Server Virtualisation

Figure 4 - The number of permitted instances for each Operating System license.

Operating System Permitted instances in physical and virtual OSEs on a single server

Windows Server 2008 R2 Standard and Windows MultiPoint Server 2010 Academic

1* + 1

Windows Server 2008 R2 Enterprise 1* + 4

Windows Server 2008 R2 Datacenter 1 + Unlimited

Windows Small Business Server 2011 Standard

1* or 1

KMS & MAK keys

Product activation homepage: http://www.microsoft.com/licensing/existing-customers/product-activation.aspx (it is really useful)

High Level:

Agencies can use one of two main activation modes:

Multiple Activation Key (MAK)

Key Management Service (KMS)

MAK Activation

For relatively small numbers of activations, agencies may activate software through a Multiple Activation Key (MAK), which can be sent directly from each computer to Microsoft. Alternatively, data can be collected from multiple computers onto a single MAK proxy computer (MAK Proxy) and sent from that proxy computer to Microsoft. For larger activations, volume customers can use Key Management Services (KMS), in which keys are distributed exclusively from a server owned and hosted by the agency.

KMS Activation

KMS activation is designed for medium to large agencies with volume-licensed products that require activation. With KMS activation, Microsoft essentially trusts the agency to activate the Microsoft software products it uses under its Volume License Agreement against an in-house activation service instead of the Microsoft-hosted Activation Service. Microsoft is willing to trust agencies because with KMS, Microsoft and the agency can detect when an agencies KMS keys have been compromised and take appropriate action.

To use KMS, an agency must have a combination of at least five servers or 25 desktop, laptop, or virtual machines (VMs) running products that need activation. (A product that requires activation when running on physical hardware must also be activated when running on a VM.) The threshold limit is designed to restrict KMS activation to Microsoft's larger customers.

Do all products require a KMS or MAC Key

Not all products require a key. The below website has all the server products that require a key, if the server is not on here, it does not require a key. Some examples : - SCCM Server, SCOM Server, Lync Server and FTMG.

http://www.microsoft.com/licensing/existing-customers/product-activation-results.aspx?Category=Servers

My server is asking for a Server Setup key

Some products require a Server Setup key, so the key is not on the VLSC site where the keys are listed, BUT when you go to the download section in VLSC the 25 digit key will be given to: so from your list Exchange Server Standard and Enterprise 2010 have a Server Setup Key.

Volume Activation Management Tool

While MAK Independent and KMS activation rely on command-line activation management tools, Microsoft does offer a tool that provides a single, graphical user interface for managing activations and for performing other activation-related tasks, such as automating the volume activation process and diagnosing problems.

This tool is called the Volume Activation Management Tool (VAMT), and it ships as part of the Windows Automated Installation Kit (WAIK) to facilitate the use of MAK Proxy and KMS when using Windows Imaging to deploy Windows. The VAMT can manage both KMS and MAK activation for Windows Vista, Windows 7, Office 2010, Windows Server 2008, and Windows Server 2008 R2 using either MAK Proxy or KMS. It cannot manage activation for Windows XP or Windows Server 2003, but Microsoft doesn't require volume license customers to activate these products.

Adding and removing computers—VAMT can discover computers in the local environment and organize them in administrator-defined groups.

Monitoring Windows activation status—VAMT can collect activation information about each computer, including the last five characters of the product key being used,

the current activation (license) state (such as activated, in grace period, or in notification state), and the Windows edition.

Managing MAKs—VAMT can store multiple MAK keys and determine the number of activations remaining for each MAK key.

Managing activation data—VAMT stores activation data in an XML-formatted Computer Information List (CIL), which could be used to generate additional reports.

VAMT is designed for agencies that are using Windows imaging to deploy standard file-based Windows disk images to multiple PCs. Its primary purpose is to simplify deployment of Windows and Office by helping agencies preactivate customized images before deploying them. However, there do not appear to be any restrictions on using it as an activation management tool, even if the agency is not creating any custom images.

Office Activation Details

Specific products have different product activation details. With Office 2010, all Office desktop products, regardless of edition must be activated.

A KMS activation service capable of activating Office 2010 can be deployed only on Windows 2003 SP1, Windows 7, or Windows Server 2008 R2. It cannot be deployed on Windows Vista or Windows Server 2008.

By default, volume licensing editions of Office 2010 are preconfigured as KMS clients, and no additional configuration is needed, as they will find the KMS service and activate.

For Office 2010, the MAK activation is 30 days. During a grace period, Office will attempt to activate every two hours. After the first 25 days in a grace period, the user will be prompted to activate the product. If Office is not activated after 30 days agencies will merely be notified in a prominent manner to activate—no functionality will be reduced.

However, activating via a KMS server is not a one-time deal: on activation, a KMS-activated copy of Office enters a 180-day activated state. After entering this state, the product will attempt to renew the activation every seven days. Each successful activation resets the activated-state period at 180 days.

No Office servers, including Communications Server, Exchange Server, SharePoint Server, or Project Server, currently require activation.

Management Server Licensing

Management Server License Options

Server License Options:

System Center Configuration Manager (SCCM): Server & Server with SQL Technology.

System Center Operations Manager (SCOM): Server & Server with SQL Technology.

System Center Data Protection Manager (DPM): Not Applicable, license the Server and Client MLs Rights to the DPM Server are included in the Server and Client MLs.

System Center Service Manager (SCSM): Server & Server with SQL Technology.

System Center Virtual Machine Manager (VMM): Not Applicable, covered by the Enterprise ML.

Server Management License Options:

Generally Two Options (not all)

Enterprise Management License (ML): Full Application and Server Management.

Standard Management License (ML): Basic Workload Management.

Offerings by Product:

System Center Configuration Manager (SCCM): both Enterprise ML & Standard ML.

System Center Operations Manager (SCOM): both Enterprise ML & Standard ML.

System Center Data Protection Manager (DPM): both Enterprise ML & Standard ML.

System Center Service Manager (SCSM): only a Server ML offering.

System Center Virtual Machine Manager (VMM): only a Enterprise ML offering.

Key: Licensed per Operating System Environment (OSE).

Management suites

SMSE and SMSD cover the following System Center Management Licenses:

System Center Configuration Manager (SCCM) Enterprise ML.

System Center Operations Manager (SCOM) Enterprise ML.

System Center Data Protection Manager (DPM) Enterprise ML.

System Center Service Manager (SCSM) Server ML.

System Center Virtual Machine Manager (VMM) Enterprise ML.

SMSE: allows rights to manage up to 4 Virtual OSEs plus the 1 physical OSE.

SMSD: allows rights to manage Unlimited Virtual OSEs. Note, this is licensed per processor and requires a minimum of 2 processor licenses (same as Windows Datacenter).

Notes:

SMSE and SMSD are NOT available as License Only.

Rights to Opalis Software.

Client Management Licenses

Option of license per user or per OSE

Also available as part of various Suites: