WACO 12 th May 2004

WACO 12 th May 2004

08.30 Coffee & registration for Wacette attendees

09.0 Wacette – for new scheme/course organisers

09.30 Coffee & registration for WAPO/WACO attendees

10.0 ‘Negotiating/Conflict Management Skills

11.O Coffee

11.30 Group work

12.45 Lunch Frank Smith will join

WACO 12 th May 2004 14.00 Business meeting - Michael

Harris & Clare Wedderburn

14.30 SHO/GPR Educational Integration

16.00 Tea & close of meeting

Why did you highlight this topic as a learning need? For small gp teaching Examples in small gp teaching when

confronting a behaviour/ attitude would have been appropriate but I did badly/ not at all

Useful topic for GPs trainers and would like to know how to plan sessions with VTS SHOs on

Interested in Mx skills topics generally Lack of confidence in confrontational and

negotiating skills

Why did you highlight this topic as a learning need? Dislike of confrontation Interested in Mx skills for GPRsA difficult area when dealing with

patients/ Registrars/ partners and occasionally trainers

 What do you hope to get from this session? Some stategies to turn neg situation into pos Action plan Learning about diffusing/balancing strategies

and remarks New ideas to how these skills fitinto modern

primary care and how to put this over to registrars

Some skills at confronting/ negotiating

What do you hope to get from this session? A skill package to work onTechniques to practiseSkills in conflict Mx and teachingLearn how to use between SHOs and

their consultants between GPR and their trainers

Some skills in confronting and negotiating

 How do you hope to use new knowledge/skills

obtained from this session in the future? In the weekly gp and other learning gps

I facilitate In my day to day workwith SHOs and

GPRs In my weekly gp and other gps I

facilitate In every day negotiation as PO

How do you hope to use new knowledge/skills obtained from this session in the future?

In my practice – colleagues/PHT With patientsVTS with my GPR share in yng

principals gp

In the afternoon WACO session!

WIN- WIN Means getting best possible outcome for

both parties concerned  Compromise may mean both parties end up

with less than they hoped for Make it clear that you are in the business of

getting the best possible situation for both parties by making own position clear and that you want to help others

Win- Win 2Be & sound positive, honest ,

constructiveState your position Show recognition of other persons

needs and rights  Flag you are aiming for a win/win State own needs incl any limits

Types of Assertion

Basic A straightforward statement that stands up for your rights by making clear your NWBOF

Empathetic a statement that contains an element of empathy as well a statement of your NWOIFB

Types of Assertion Discrepancy A statement that points out

the difference with what has been agreed previously and what is actually happening or about to happen

Consequence A statement that informs the other person of the consequences of them not changing their behaviour. It also gives the chance for them to change that behaviour

Types of Assertion 1. Negative feelingA statement that draws the

attention of another person to the undesirable effects their behaviour is having on you. This may contain the following elements

When… The effects are… I feel… I’d like…

Types of Assertion Responsive A statement that aims to

find out where the other person stands their NWOIFB

Conflict Management & Negotiation skillsPersonal levelPractical levelIdeas about methods can use to

teach

Rules of EngagementEnvironment, time placePreparation- facts, sources,thinking timeBe specific and relevantBe honest and open Avoid judgementsState consequences of change / notEnd on support validation