Waiting Room 101 Facilitators: Darrell Renfroe and Christy Nash, Local Support Managers Alamance County: Latawnya Hall, Adult Services Program Manager Randolph County: Sonja King, Income Maintenance Program Admin. Rockingham County: Debbie McGuire, DSS Director New Hanover County: Michelle Winstead, Acting DSS Director Mary John Brantley, FNS and Childcare Services Manager Kathi Heslin, Medicaid Program Manager Waiting Room 101 Alamance County Customer Resource Center Alamance County Registration Alamance County Randolph County Randolph County Reception Randolph County Waiting Room Randolph County Receptionist Work Area Welcome to Rockingham County Rockingham County Customer Waiting Room Rockingham County Rockingham County Receptionist Work Area Rockingham County Front Desk Rockingham County Front Desk Work Area New Hanover County Lobby Customer Services Waiting Room DISCUSSION QUESTIONS? Why did you decide to reorganize your lobby? How was it organized before? How is it different now? With the reorganization, what has worked well? What has not worked well? Do you have further ideas to implement later? What are some of the positive outcomes of the reorganization? Has the reorganization helped with the WorK Support Strategies vision?