waltham forest · • a green arrow means that performance has met its target or exceeded it. •...

BUSINESS [email protected] x4855

Corporate Performance Report: 2016/17 Quarter 2

HEADLINES/KEY STATISTICS

1 53%2 8% remained the same 3 38% declined

For RAG-rated KPIs:

4 53% met or exceeded the agreed target5 23% missed target by up to 5%

6 23% missed the target by a margin of more than 5%

SUMMARY

4 KEEP YOUR NEIGHBOURHOOD CLEAN AND SAFE

6 BUILD A STRONG LOCAL ECONOMY AND THRIVING TOWN CENTRES8 SUPPORT AFFORDABLE HOUSING FOR EVERYONE’S NEEDS

10 HELP ALL OF OUR RESIDENTS ENJOY A GOOD QUALITY OF LIFE11 KEEP VULNERABLE CHILDREN AND ADULTS SAFE AND HEALTHY

14 ACHIEVING EXCELLENCE

REPORT KEY

Target

• A green arrow means that performance has met its target or exceeded it.

• An amber arrow indicates that performance has missed its target by up to 5%.

• A red arrow indicates that performance has performance has missed the target by a margin of more than 5%.

• A black arrow in any direction (,,) means the indicator has no target

The direction of the arrow indicates whether performance has improved, declined or been maintained compared with the same period last year (or the most recent data otherwise available)

and Quarter 1. An arrow in the up direction indicates improved performance.

This report summarise progress against the Council’s priorities in Quarter 2 of the Financial Year 2016/2017. The colours used in each section of the report refers to its relation to one of the

following corporate priorities:

For further information about the content of this report or the performance management framework in general, please contact Ed Maguire in the Business Intelligence Team via

[email protected] or 020 8496 4855.

of KPIs show an improvement compared with the previous result

mailto:[email protected]%20%20x4519

Executive SummaryQuarter 2

And in the lowest quartile for the following:

Compared with Q1 there has been general decline in performance for both Direction of Travel (DoT) and RAG rated Key Performance Indicators (KPIs). Whilst 70% of RAG

indicators met or exceeded their targets in Q1, this decreased to 53% in Q2 and 23% missed their target by a margin of more than 5% compared with 14% in Q1.

HEADLINES KEY STATISTICS

Benchmarking data is obtained from a number of external sources including:

• Local Area Performance Solution (LAPS) – London Councils

• Communities and Local Government statistical returns – Live tables

• HouseMark Benchmarking Services

Benchmarking analysis shows that in Q1 (April - June) Waltham Forest in in the top London quartile for the following:• Average number of sickness days in the year per employee

• Percentage of top 5% of earners who are women

• Percentage of top 5% earners who are from a black or minority ethnic group

• Average number of days taken to process a new housing benefits claim

• Average number of days taken to process a change in circumstances affecting an existing housing benefit claim

• Percentage of older people still at home 91 days after discharge from hospital into re-enablement/rehabilitation services

• Percentage of care leavers in suitable education, employment or training in their 19th birthday

• Percentage of reception aged children who are a healthy weight

• Percentage of Year 6 children who are a healthy weight

• Gap between the lowest achieving 20% and the rest at the EYFS

• Percentage of council tax collected (YTD)

• Percentage of young people (Academic Age Yr 12-13) not in education, employment or training

• Percentage of ASC service users who receive self-directed support

• Percentage of adults with secondary mental health services in paid employment

• Number of homelessness decisions finding that the applicant is eligible, homeless and in priority need

59% 11% 31% 70% 16% 14% 53% 8% 38% 53% 23% 23%

DoT: Show an improvement inperformance

DoT: Remained the same DoT: Performance decreased RAG KPIs: met or exceededtarget

RAG KPIs: Missed target by upto 5%

RAG KPIs: missed target by amargin of more than 5%

Q1 (June 2016)

Q2 (Sept 2016)

3


COMMENTARY

PREVIOUS Q22016/17

TARGET

42(Q2

2015/16)

48 39(Q2)

318 274 150

98.60% 90% 95%

PREVIOUS Q22016/17

TARGET

39 40 29

95.35%(Q2

2015/16)

93.07% 95.09%

74% 82% 90% Percentage of other planning applications processed within 8 weeks: These are the performance stats we report to government through

the PS1 and PS2 returns. Where we have agreed an extension of time or have a planning performance agreement with the applicant, the

application is excluded from the statistics. Performance for processing of 8 week planning applications is improving and is expected to

continue to do so given the improved processes that have been put in place across the Development Management service.

Percentage of fly tips that are removed within 24 hours of reporting: System changes (with Urbaser moving to Achieve) resulted in

multiple occasions where the system failed to allow them access, meaning that jobs could not be closed. The contractor reported that all

jobs were cleared within the time scales, and cross-referencing with other information (e.g. from complaints) shows this to be accurate.

KEEP YOUR NEIGHBOURHOOD CLEAN AND SAFE

SUPPORT AFFORDABLE HOUSING FOR EVERYONE’S NEEDS

Average relet time for Council-owned homes: Performance was impacted by one very long term major void coming back into use and

increased levels of asbestos works to void properties in 2016/17.

Rent collected as a percentage of rent due: Performance has been impacted by comparatively high levels of HB suspensions (as a result of

change of circumstances). WFH are contacting all tenants that are known to have suspended HB, to prompt them to submit the required

evidence, providing face-to-face support to tenants and liaising with HB Team. HB is being re-instated for a number of cases and there is a

positive outlook for Q3 performance.

Number of recorded instances of serious youth violence (YTD): The number of instances has decreased over the last few years making our

target very low for this financial year. We discuss cases involving serious violence in our High Risk Panel and the young people involved are

closely monitored to manage their risk of further offending.

Average number of domestic waste and recycling collections confirmed as missed per week: It should be noted that there are on average

around 230,000 bins collected each week, and so the reported performance here means that only around one in every thousand bins were

missed each week. Performance has improved slightly since the previous quarter, but was also affected by the same problems in

spring/summer, when Kier experienced issues with their vehicle fleet and staff which has led to a number of bins being missed.

4


PREVIOUS Q22016/17

TARGET

55,558 52,420 56,375

12,959 11,519 12,075

PREVIOUS Q22016/17

TARGET

16% (2015)

12% (2016)

n/a

71 55 44.8

134 (Q2

2015/16)

122 297

56% 53% 65%

Percentage of looked after children achieving at least five A*-C grade GCSEs: This is slightly lower than the latest available National LAC

average of 13.8% (from 2014-15) and is down from last year’s local performance of 16%. This cohort had 6 young people with recognised

special education needs (35%) and there was also one young person on remand and a young person who had a baby. 76% of the cohort

was educated out of borough. In terms of the length of time in care, the two young people with the highest achievement have only been in

care for 1-2 years and most of those in care for the longest time – between 3 and 15 years - are those with significant special educational

needs.

Number of reoffences by the gang cohort that is being targeted by the Community Safety programme: The indicator represents the

number of convictions before and after the referral to GPP (Gangs Prevention Programme) measuring the impact GPP has had on nominals

after the referral to programme’

Number of Troubled Families whose lives have been turned around: It has been agreed that the target for this indicator for 2016/17

should be decreased from 800 to 594. The previous target of 800 has been superseded, as the upper limit of funding we are allowed to

draw down will only allow for us to may a 'payment by results' claim for 594 families this year; these budget constraints were not set when

the original target was set. Achieving 594 successful PBR claims would lead to funding of £475,000. The shortfall of £157,000 will be offset

by previous successful PBR income.

Percentage of care leavers in suitable education, employment or training on their 19th birthday: In addition to the ongoing reporting

and recording issues which are being resolved through a new tracking process in the Virtual School’s CLA Live system, the EET worker and

Leaving Care Coaches are targeting those who are NEET for a range of education and employment options to improve this performance.

HELP ALL OF OUR RESIDENTS ENJOY A GOOD QUALITY OF LIFE

Number of visits to the William Morris Gallery: Below target mostly due to a quiet August compared to previous years. With a busy

autumn/winter programme ahead, and a PR company to publicise the programme, we should get back on target.

Number of visits to Vestry House Museum: Visitor figures at Vestry House Museum were slow in the beginning of the year, but have

picked up in the most recent two months, which looks positive for reaching targets in the next quarter.

KEEP VULNERABLE CHILDREN AND ADULTS SAFE AND HEALTHY

5


PREVIOUS Q22016/17

TARGET

5.6 6.25 6.25

634 613435

(less than

14% of staff)

7.67 7.94 7.5

BUSINESS INTELLIGENCE (BI) NEWS

1

2

The Business Intelligence Team has been working with external consultants Price, Waterhouse & Cooper to develop a business case for improvement to the

current Performance Management Framework, especially around linking financial activity, performance outcomes and resident perception data. A proof of

concept dashboard using Qlikview (BI software) is now with the Waste Management Team.

A review of the current suite of performance indicators will take place in in Q4 (Jan - March 2017). The review will include target setting and determining the

indicators for 2017/18.

ACHIEVING EXCELLENCE

Average number of days taken to process a change in circumstances affecting an existing housing benefit claim: The target for change in

circumstances has been revised from 6 to 6.25 days. The reason for this is due to the delay in scanning and indexing which has a

detrimental impact on our performance indicators. This does not affect the new claims process so much as claims can only be made via

online claim forms and requests for information are automated.

Number of Agency Workers: The annual target for this indicator is less than 14%. The Target values shown are 14% of all staff (permanent

+ agency) at the end of each quarter. At the end of September 19.7% of all staff were agency compared with 20.2% at the end of June (Q1)

Average number of days sickness per full time employee: In the past 12 moths performance has fluctuated between 7.2 - 7.9 days.

Whilst performance for Q2 is does not meet the Waltham Forest target (less than 7.5 days), this is still below the London average for Q2

(8.06 days - source LAPS Q1)

6

Q2 Summary

Green Amber Red No RAG Total

23 4 3 16 46

4 2 1 0 7

5 8 10 10 33

All indicators 32 14 14 26 86

Summary of annual and Q2 indicators (excluding Residents Insight Survey KPIs)

Performance by Priority: Direction of Travel Performance by Priority: RAG rating

Performance summary: All indicators

53%

50%

85%

41%

60%

43%

52%

8%

18%

7%

14%

38%

50%

15%

41%

40%

50%

33%

All KPIs Direction of Travel

Keeping your neighbourhood clean and safe

Build a strong local economy and thrivingtown centres

Support affordable housing for everyone’s needs

Help all of our residents enjoy a goodquality of life

Keep vulnerable children and adults safeand healthy and ensure all our residents…

Achieving Excellence

Up Same Down

53%

38%

80%

50%

60%

29%

63%

23%

63%

19%

29%

21%

23%

0%

20%

31%

40%

43%

16%

All RAG-rated KPIs

Keep your neighbourhood clean and safe

Support our schools and colleges toprovide top quality education and…

Support affordable housing for everyone’s needs

Help all of our residents enjoy a goodquality of life

Keep vulnerable adults and children safeand healthy, ensuring that they have…

Achieving Excellence

Green Amber Red

5

4

23

8

2

4

10

1

3

10

16

0% 25% 50% 75% 100%

Green Amber Red No RAG

7 of 24

Q2 (April - Sept 2016): Outcome indicator highlights

Keep your neighbourhood clean and safe

m

Achieving excellence(Note: Income collection figures are year to date)

Percentage of household

waste sent for reuse,

recycling and composting

(Q1)

37.4%

61358.3% 1.1% 7.4£

Percentage of MTFS savings targets currently expected to

be achieved

Percentage of Year 6

children who are a healthy

weight

Percentage of young

people aged 16-18 not in

education, employment or

training

Keep vulnerable children and adults

safe and healthy

Help all our residents enjoy a good

quality of life

Cost of Agency Workers

and Consultants

(£m)

Build a strong local economy and thriving town centres

Support affordable housing for everyone's needs

Number of ASB related

calls made to the police

(rolling year)

Total number of recorded

crimes (rolling year)

7,666

Number of visits to the

William Morris Gallery

Number of visits to leisure

centres

52,420 858,090

21,474

Number of businesses in Waltham Forest

9,940

69,300 6.4%

Total workplace

employment (jobs) in

Waltham Forest

Percentage of residents

who are unemployed

(16 and over)

Number of agency

workers

(FTE)

442

Average number of days sickness in the year per full-time

employee

7.94

Percentage of non-

domestic rates collected

Percentage of council tax

collected

Percentage of fly tips

that are removed within

24 hours of reporting

90%

Number of admissions into temporary accommodation

(year to date)

54.2% 56.2%

97.5% 96.3% 99.7% 92.1% 99.9%

85.5% 90.0% 97.0% 100.0%

Q2 Q3 Q4 Q1 Q2Target

70%

Percentage of WalthamForest Housing tenants

satisfied with the overalllevel of service they

receive

page 8 of 24

Keep your neighbourhood clean and safeCrime and ASB in Waltham Forest continue to fall

Q1 Q2 Q3 Q4 Q1 Q27987 7651 7605 7458 7646 7666

48 78%

Jun-16 Resident satisfaction and perception:

Crime and ASB

Total number of recorded crimes (rolling year): Data for this indicator is taken from the Metropolitan Police Crime Mapping website. The

reported figure covers the period October 2015 - September 2016. the data is taken from 2 spreadsheets.

Number of 'MOPAC-7' offences (rolling year): This data is covers the period January 2015 - February 2016 and is obtained from The Mayor of

London's Crime Dashboard. This is the latest data available.

Number of recorded instances of serious youth violence (YTD): The number of instances has decreased over the last few years making our

target very low for this financial year. We discuss cases involving serious violence in our High Risk Panel and the young people involved are

closely monitored to manage their risk of further offending.

Total number of recorded

crimes (rolling year)

Number of 'MOPAC-7'

offences (rolling year)

Number of recorded instances of serious

youth violence (YTD)

Percentage of young offenders in

suitable education, employment or

training

Number of ASB related calls

made to the police (rolling year)21,474 10,232

Number of bed nights for young

offenders remanded to secure estate

(YTD)

7,666

124

73%

36%

25%

Percentage of residents who say theyfeel safe after dark

Percentage of residents who say thatthey are worried about crime

Percentage of residents who say thatthey are worried about ASB in the area

21,085 21,597 21,740 21,956 21,474

Q2 Q3 Q4 Q1 Q2

42 66 76 28 48 20

39

Q2 Q3 Q4 Q1 Q2

581 1307 1489 133 124 369

737

Q2 Q3 Q4 Q1 Q2

7432 7394 7252 7436 7466

219 211 206 210 200

Q2 Q3 Q4 Q1 Q2

Number of repeat ASB-related calls made to the police

Number of ASB-related calls made to the police (excluding repeat calls)

92% 61% 74% 59% 78%

70%

Q2 Q3 Q4 Q1 Q2

10102 10048 10272 10232

12135 11954 11773 11652

Q1 Q2 Q3 Q4

9 of 24 pages

Keep your neighbourhood clean and safeResidents recycle moreMore residents say their neighbourhood is clean

37.4% 274 92%

Not yet

available

Not yet

available

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q414/19 11/18 5/16 10/14 8/17 9/17 6/15 8/17

2015/16 2015/16

26/32

2013/14

Percentage of household

waste sent for reuse,

recycling and composting166.96

Number of kilograms of

residual waste collected

per household (YTD)

Percentage of bulky waste

collections that are picked

up on the agreed date

Average number of domestic

waste and recycling collections

confirmed as missed per week

2014/15 2015/16 2015/162014/152013/14

20/32

Percentage of public land and

highways with an unacceptable

level of litter

Percentage of public land

and highways with an

unacceptable level of

detritus

28/32

3,077Number of reported

fly tips (year to date) 90%Percentage of fly tips

that are removed within

24 hours of reporting

Percentage of residents who are satisfied with how

the council keeps the streets clean

14/32

Average number of domestic waste and recycling collections confirmed as missed per week: It should be noted

that there are on average around 230,000 bins collected each week, and so the reported performance here means

that only around one in every thousand bins were missed each week. Performance has improved slightly since the

previous quarter, but was also affected by the same problems in spring/summer, when Kier experienced issues with

their vehicle fleet and staff which has led to a number of bins being missed.

Percentage of fly tips that are removed within 24 hours of reporting: System changes (with Urbaser moving to

Achieve) resulted in multiple occasions where the system failed to allow them access, meaning that jobs could not

be closed. The contractor reported that all jobs were cleared within the time scales, and cross-referencing with other

information (e.g. from complaints) shows this to be accurate

9/17 14/15

38% 36% 33% 34% 37%

36% 38%

Q1 Q2 Q3 Q4 Q1

156 308 462 635 167

168.75 337.5

506.25 675

160

Q1 Q2 Q3 Q4 Q1

86.4% 78.0% 90.5% 98.0% 92.4%

95%

Q2 Q3 Q4 Q1 Q2

3121 4947 6698 1986 3077

Q2 Q3 Q4 Q1 Q2

5.0% 4.0% 0.0% 4.0% 0.0%

5%

Q1 Q2 Q3 Q4 Q1

4.0% 5.0% 0.0% 4.0% 0.0%

5%

Q1 Q2 Q3 Q4 Q1

99.2% 98.0% 93.7% 98.6% 90.0%

95%

Q2 Q3 Q4 Q1 Q2

169 141 183 318 274

150

Q2 Q3 Q4 Q1 Q2

60%

62%

53%

Mar '13

Jun/Jul '14

Feb-Mar '15

Not Available

Not Available

10 of 24 pages

Build a strong local economy and thriving town centresTown centres are thriving and at the heart of local communities

More residents have the skills they need to access high quality employment

9,940 71% 6.4% 69,300

88%

86.79%

2014/15 2013/14 2014/15

20/33 20/33 24/33

13/33 16/33 21/32

percentage of schools that are good or

outstanding

2012/13 2013/14

18/32

Total workplace

employment (jobs) in

Waltham Forest

Percentage of residents who

are unemployed (16 and

over)

Number of businesses in

Waltham Forest


who say that they shop

regularly on their local

high street (annual)

2012/13 2013/14

Number of businesses in Waltham Forest: Source - Inter-departmental Business Register, ONS. The latest figure published by the are for March 2016. The data is published annually. (Next update October 2017)

Total workplace employment (jobs) in Waltham Forest: Source - Business Register and Employment Survey, ONS . This data was published by in September this year. (Next Update October 2017)

Percentage of residents who are unemployed (16 and over): Source - Annual Population survey ,ONS. This is updated quarterly but data relates to interviews conducted over a one year e.g. the latest available is for Apr 2015 – Mar 2016.

Percentage of schools that

are Good or Outstanding

Percentage of pupils

attending schools that are

Good or Outstanding


who think Waltham

Forest schools and

colleges are doing well in

providing a good quality

education (annual)

Percentage of children

achieving a Good Level of

Development at the Early

Years Foundation Stage

Gap between the lowest

achieving 20% and the rest at

the EYFS61% 72.2% 30.5%

6,880 7,505 8,910 9,940

2013/14 2014/15 2015/16 2016/17

63,000 69,500 72,500 69,300

2012/13 2013/14 2014/15 2015/16

11.2% 9.8% 8.2% 6.4%

2012/13 2013/14 2014/15 2015/16

72% 70% 71%

2012/13 2013/14 2014/15

69%

61% 61%

2013/14 2014/15 2015/1655.8%

63.0%

67.5%

72.2%

2012/13

2013/14

2014/15

2015/16

36.3% 34.0% 33.7% 30.5%

2012/13 2013/14 2014/15 2015/16

82% 86% 84% 88%

85.5%

77.87% 78.51%

86.79%

2012/13 2013/14 2014/15 2015/16

Percentage of schoolsthat are Good orOutstanding

11 of 24 pages

Build a strong local economy and thriving town centresTown centres are thriving and at the heart of local communities

More residents have the skills they need to access high quality employment

2014/15 2015/16

20/32 20/32

Benchmarking

Average progress KS2 2012/13 Average KS5 score

Reading at Key Stage 2 27/32 Per pupil

Writing at Key Stage 2 19/32 Per entry

Maths at Key Stage 2 26/32

Average score at end

19/32

33/33 27/33

17/32

17/32

9/32

27/32

Percentage of pupils achieving at least

Level 4 in Reading, Writing and Maths

at Key Stage 2

Key stage 2Proportion of children achieving the Key Stage 2

standards

2013/14 2014/15

24/32 28/32

2012/13

25.6755%

2014/15

16/32 23/32

Key Stage 5 Assessment, the average

points per entry

Final Key Stage figures will be published by DfE November 2016

Please note the advice from the DfE on interpreting results this year:

Children sitting Key Stage 2 tests this year were the first to be taught and assessed under the new national curriculum. The expected standard has been raised and the accountability framework for schools has also changed. These

changes mean that the expected standard this year is higher and not comparable with the expected standard used in previous year’s statistics. It would therefore be incorrect and misleading to make direct comparisons showing changes

over time.

Key Stage 5 Assessment, the average points per entry: For A Level qualifications, the average points per entry were below the national and London averages, when converted to average grades this shows a C- in Waltham Forest

compared with C nationally and in London. For Academic qualifications, the average points per entry were equivalent to a C- two fine grades below the national average of C+. Waltham Forest schools were 146th out of 150 LAs.

Technical Level qualifications had average point score slightly below national average but the average grade of Dist.- was the same as the national and London average. Waltham Forest pupils were slightly below national average for

Applied General qualifications.

Percentage of pupils achieving at least Level 4 in Reading, Writing and Maths at Key Stage 2: The figure is provisional and is likely to increase when final figures are published in the Performance Tables. This is due to re-marks and removal

of non-English speaking pupils recently arrived from abroad.

27/32 28/32

2013/14

19/32

63% 73% 75%

66%

72% 70%

KS2 Reading Standard KS2 Grammar,Punctuation andSpelling Standard

KS2 MathematicsStandard

2015/16 National Average

0.75 0.81 0.8 0.55

0.78

2012/13 2013/14 2014/15 2015/16

25.67 31.52 30.22 28.79

Waltham Forest National London Statistical Neighbour

12 of 24 pages

Support affordable housing for everyone's needsReduction in homelessnessIncreased tenant satisfaction with Waltham Forest Housing

69.9% 73.6%

40 93.97%

Q2 26/32

Percentage of Waltham Forest Housing

tenants satisfied with the overall level of

service they receive

Percentage of tenants satisfied with

their most recent repair

Average relet for Council-owned homes (all

relets, including time spent in works)

Rent collected from current and former

tenants as a percentage of the rent due

(including current tenant arrears brought

forward)

Tenant satisfaction: The STAR (Survey for tenants and residents) closed

12th September 2016. The outcomes for both satisfaction KPIs are within

the +10% margin of error .

Tenant satisfaction: The Q2 wave is in progress and the results will be

reported in early December.

Average relet time for Council-owned homes: Performance was impacted

by one very long term major void coming back into use and increased

levels of asbestos works to void properties in 2016/17.

Rent collected as a percentage of rent due: Performance has been

impacted by comparatively high levels of HB suspensions (as a result of

change of circumstances). WFH are contacting all tenants that are known

to have suspended HB, to prompt them to submit the required evidence,

providing face-to-face support to tenants and liaising with HB Team. HB is

being re-instated for a number of cases and there is a positive outlook for

Q3 performance.

2016/17

Number of admissions into temporary

accommodation (year to date)

Number of homelessness decisions finding

that the applicant is eligible, homeless and

in priority need (year to date)403442

21 25 51 39 40

42

29

Q2 Q3 Q4 Q1 Q2

76% 64%

71% 76% 70%

75%

Q1 Q2 Q3 Q4 Q1

79% 74% 78% 79% 74%

78%

Q1 Q2 Q3 Q4 Q1

95.35% 97.52% 98.02% 88.89% 93.97%

93.05% 96.76% 96.57%

88.89%

95.09%

Q2 Q3 Q4 Q1 Q2

668 907 1161 224 442 255 510

Q2 Q3 Q4 Q1 Q2

546 855 1,045 197 403

250 498

Q2 Q3 Q4 Q1 Q2

13 of 24 pages

Support affordable housing for everyone's needs12,000 new homes by 2020

Increase the quality of Private Rented Sector

997 77.8% 4.7% 9

401 109

Number of homelessness

preventions borough-wide

(P1E) - Year to date (YTD)

Percentage of privately rented

homes requiring a licence that

are licensed

Percentage of privately

rented properties inspected

for compliance

Number of empty private sector

properties returned to occupation

following Council intervention (YTD)

Number of new homes provided: Up to 30/09/2016, 401 units (net) were completed in 2016/17 with 162 units completed in Q1 and 239 units completed in Q2. With construction works in good progress , it is expected substantial

completions from large developments at Banbury Park, Walthamstow Stadium and Hainault Triangle will be reported in the coming two quarters. The latest estimate of 2016/17 housing completions is 1,353 units (net), which is below

the target of 1500 units but above the 'Lower threshold target' of 1275 units (i.e. 1500 x 0.85).

Number of new affordable homes provided (practical completions) - YTD: The number of new affordable homes scheduled to complete in 2016/17 is from schemes that are at an advanced delivery stage, i.e. on site and scheduled to

complete up to March 2017. This is significantly below the target for the fiscal year set early in the calendar year, and there is very little that can be done to increase delivery in year. This is because new build homes have long lead in

times, the minimum realistic delivery time being two years, though most take longer. Compounding this long lead in time, affordable housing delivery is also partly cyclic in response to funding regimes, with the majority of new homes

being delivered at the end of funding programmes. It is expected that the bulk of new homes from the current 2015-18 Mayor’s Housing Covenant will be completed late in 2017/18.

Number of new homes

provided (minus any

demolitions or losses) fit for

occupation -YTD

Number of new affordable

homes provided (practical

completions) - YTD

44.6% 64.4% 70.7% 73.1% 77.8%

70% 73%

Q2 Q3 Q4 Q1 Q2

428 667 947 148 401

431 581

862

375

750

Q2 Q3 Q4 Q1 Q2

281 450 821 2 109

216 324

431

188 187

Q2 Q3 Q4 Q1 Q2

6 11 18 0 9

Q2 Q3 Q4 Q1 Q2

4.0% 1.8% 4.7%

2%

5.5%

Q4 Q1 Q2

624 961 1316 358 997

1100

330 660

Q2 Q3 Q4 Q1 Q2

Not Available

14 of 24 pages

Support affordable housing for everyone's needs12,000 new homes by 2020

Increase the quality of Private Rented Sector

85% 80% 80%

100% 82%

Percen

tage

of

reside

nts

Percentage of other planning applications processed within 8 weeks

These are the performance stats we report to government through the PS1 and PS2 returns. Where we have agreed an extension of time or have a planning performance agreement with the applicant, the application is excluded from

the statistics. Performance for processing of 8 week planning applications is improving and is expected to continue to do so given the improved processes that have been put in place across the Development Management service.

Percentage of Level B priority

planning enforcement cases

that are completed within 30

weeks

Percentage of Level C priority



weeks

Percentage of Level A priority



weeks

Percentage of other planning

applications processed within 8

weeks

New indicator

Percentage of major planning

applications processed within

13 weeks

86% 89% 83% 100% 100%

0.8

Q2 Q3 Q4 Q1 Q2

86% 85% 78% 74% 82%

90%

Q2 Q3 Q4 Q1 Q2

85% 85% 85% 85% 85%

85%

Q2 Q3 Q4 Q1 Q2

80% 80% 85% 80%

70%

Q3 Q4 Q1 Q2

85% 80% 85% 80% 80%

70%

Q2 Q3 Q4 Q1 Q2

15 of 24 pages

Help all our residents enjoy a good quality of lifeCultural participation is above outer London average

Increase in residents who say that people from different backgrounds get on

52,420 Resident perception: place 25,763

11,519 Resident perception: support 24,837

82% 858,090Number of visits to

leisure centres

Number of visits to the

William Morris Gallery

Number of free swims by

residents aged 60 and

over

Percentage of residents who agree that people from different

backgrounds get on well together. (Equality Indicator)

Number of visits to Vestry House

Museum

Number of free swims by

residents under the age of

18

Number of visits to the William Morris Gallery: Below target mostly due to a

quiet August compared to previous years. With a busy autumn/winter

programme ahead, and a PR company to publicise the programme, we should

get back on target.

Number of visits to Vestry House Museum: Visitor figures at Vestry House

Museum were slow in the beginning of the year, but have picked up in the

most recent two months, which looks positive for reaching targets in the next

quarter.

Resident satisfaction data: The survey has now been completed and the

results are currently being validated

55,558 80,743 112,607 26,713 52,420

55,000

82,500

110,000

27,500

56,375

Q2 Q3 Q4 Q1 Q2

12,959 19,647 24,783 5,605 11,519

11,500

17,250

23,000

5,750

12,075

Q2 Q3 Q4 Q1 Q2

22,197 30,924 40,412 10,964 25,763

18,000 27,000

36,000

11,250

22,500

Q2 Q3 Q4 Q1 Q2

12,959 32,277 39,014 10,265 24,837

18,000 27,000

36,000

11,250

22,500

Q2 Q3 Q4 Q1 Q2

808,139 1,179,882 1,610,824 439,070 858,090

790,000

1,180,000

1,570,000

400,000

800,000

Q2 Q3 Q4 Q1 Q2

77%

60%

79%

67%

81%

70%

0%

0%

Percentage of residents who are satisfied with their localarea as a place to live

Percentage of residents who agree that the Council ismaking the area a better place to live

2015/16 2014/15 2013/14 2012/13

38%

36%

47%

31%

30%

26%

0%

0%

Percentage of residents who are satisfied with the council’s services and support for children and young people

Percentage of residents who are satisfied with the council’s services and support for disabled and older people

2015/16 2014/15 2013/14 2012/13

0.83 0.77 0.82

2012/13 2013/14 2014/15

16 of 24 pages

Keep vulnerable children and adults safe and healthy and ensure all our residents are safe, well, independent and resilientChildren, young people , adults and older residents are safe

Increase the proportion of children, young people, adults and older residents are well

29244.8

2014/15 2014/15

6/32 21/32

Looked after childrenKey stage 1 Key stage 2

Annual indicator

13/3015/32

58.3%Annual indicator Annual indicator

2015/16 data due end of November

2013/14

15/30

2012/13 2013/14

Percentage of Year 6 children

who are a healthy weight 75.2% 88.3

2015/16

4/12 25/32

2012/13

Number and rate of

children subject to a child

protection plan

Rate of children admitted

to hospital for

unintentional and

deliberate injuries (aged 0-

14)

Percentage of reception

aged children who are a

healthy weight

42.1 44 41.7 45.6 44.8

266 283 268 297 292

0

50

100

150

200

250

300

06

121824303642485460

Q2 Q3 Q4 Q1 Q2

95.1 88.3

2013/14 2014/15

77.1% 75.5% 74.9% 75.2%

2012/13 2013/14 2014/15 2015/16

60.1% 59.4% 62.0% 58.3%

2012/13 2013/14 2014/15 2015/16

80%

60%

60%

75%

50%

75%

100%

100%

100%

67%

83%

67%

Percentage of looked after children achieving atleast Level 2 in Reading at Key Stage 1

Percentage of looked after children achieving atleast Level 2 in Writing at Key Stage 1

Percentage of looked after children achieving atleast Level 2 in Maths at Key Stage 1

2015/16 2014/15 2013/14 2012/13 65%

53%

71%

63%

75%

63%

73%

55%

45%

56%

56%

33%

Percentage of looked after children achieving at leastLevel 4 in Reading at Key Stage 2

Percentage of looked after children achieving at leastLevel 4 in Writing at Key Stage 2

Percentage of looked after children achieving at leastLevel 4 in Maths at Key Stage 2

2015/16 2014/15 2013/14 2012/13

17 of 24 pages



12% 3.4% 53% 1.13%

2014/15 16/17 16/1720/32 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

25/49 25/49 10/13 3/6 1/32 3/32 29/32 29/32

Not yet

available 55 5,208 122

Percentage of looked after

children achieving at least

five A*-C grade GCSEs

including English and

Maths at Key Stage 4

Percentage of care leavers

in suitable education,

employment or training

on their 19th birthday

2012/13 2013/14

Number of incidents of

domestic violence (per

1,000)

Percentage of pupils who

are persistently absent

from school (Academic

Year)

20/32 19/322015/16

Rate of first time entrants

to the youth justice

system per 100,000 young

people aged 10-17

Percentage of looked after children achieving at least five A*-C grade GCSEs: This is slightly lower than the latest available National LAC average of 13.8% (from 2014-15) and is down from last year’s local performance of 16%. This cohort had 6 young people with recognised

special education needs (35%) and there was also one young person on remand and a young person who had a baby. 76% of the cohort was educated out of borough. In terms of the length of time in care, the two young people with the highest achievement have only been in care

for 1-2 years and most of those in care for the longest time – between 3 and 15 years - are those with significant special educational needs.

Number of reoffences by the gang cohort that is being targeted by the Community Safety programme: The indicator represents the number of convictions before and after the referral to GPP (Gangs Prevention Programme) measuring the impact GPP has had on nominals after

the referral to programme’

Number of Troubled Families whose lives have been turned around: It has been agreed that the target for this indicator for 2016/17 should be decreased from 800 to 594. The previous target of 800 has been superseded, as the upper limit of funding we are allowed to draw down

will only allow for us to may a 'payment by results' claim for 594 families this year; these budget constraints were not set when the original target was set. Achieving 594 successful PBR claims would lead to funding of £475,000. The shortfall of £157,000 will be offset by previous

successful PBR income.

Percentage of care leavers in suitable education, employment or training on their 19th birthday: In addition to the ongoing reporting and recording issues which are being resolved through a new tracking process in the Virtual School’s CLA Live system, the EET worker and

Leaving Care Coaches are targeting those who are NEET for a range of education and employment options to improve this performance.

Percentage of young people

(Academic Age Yr 12-13) not in

education, employment or

training

Number of Troubled Families

whose lives have been turned

around

Number of reoffences by

the gang cohort that is

being targeted by the

Community Safety

programme

2015/16

3.7% 3.1% 3.4%

0.06 0.044 0.038

2012/13 2013/14 2014/15

1.4% 2.2% 3.1% 3.4% 1.1%

4.5%

Q2 Q3 Q4 Q1 Q2

104 312 395 0

300

100

Q2 Q3 Q4 Q1 Q2

51% 51% 68% 56% 53%

65%

Q2 Q3 Q4 Q1 Q2

25% 25% 17% 16% 12%

2012 2013 2014 2015 2016

134 161 219 122

181 148.5

297

Q2 Q3 Q4 Q1 Q2

73 63 56 71 55

44.8

Q2 Q3 Q4 Q1 Q2

4,918 4,885 5,004 5,165 5,208

Q2 Q3 Q4 Q1 Q2

18 of 24 pages



64% 90.8% 4.1% 81.6%

16/17

2015/16 Q2 Q3 Q4 Q1

7/32 9/23 4/18 16/20 13/17

39% 56.6% 29% 0

201431/33

Percentage of older

people still at home 91

days after discharge from

hospital into reablement /

rehabilitation services

Percentage of adults in

contact with secondary

mental health services in

paid employment

Percentage of adults

receiving social care

services who feel as safe

as they want to be

2015/16

Q4

2015/16

Percentage of ASC service users

who receive self-directed

support

2013/14 2014/15

6/3211/31

2012

Percentage of ASC carers who can find the information they seek on support, services or benefits: This is reported once every two years (biennial). The source is the PSS Carers Survey. No results expected until end of Q1 2017-18

Percentage of older people still at home 91 days after discharge from hospital into reablement / rehabilitation services: This is reported three months in arears, Q2 data will be available in January 2017.

32/32

201331/33 30/33

Percentage of ASC service

users who have as much

social contact as they

would like

Percentage of ASC carers

who can find the

information they seek on

support, services or

benefits

Rate of death in usual

place of residence for

people of all ages

Biannual survey

59% 60%

65% 64%

2012/13 2013/14 2014/15 2015/16

92% 93% 92% 92% 91%

92%

Q1 Q2 Q3 Q4 Q1

2.8% 3.2% 4.9% 3.7% 4.1%

5%

Q2 Q3 Q4 Q1 Q2

79.3% 71.3% 72.5% 81.6% 81.6%

80%

Q2 Q3 Q4 Q1 Q2

38% 44% 39%

2013/14 2014/15 2015/16

62% 57%

2012/13 2014/15

30.32% 31.01% 29.75% 29.00%

2012 2013 2014 2015

19 of 24 pages

Achieving excellenceKey service standards

13.4 6.25 12.7 5.9

16/17 16/17

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

11/32 6/32 9/32 10/32 10/32 9/32 9/32 8/32

54.2% 56.2% 91.0% 90%

16/17 16/17 16/17

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

19/26 15/21 16/22 15/18 24/26 17/21 19/22 12/18 9/13 7/12 9/14 8/13

Percentage of invoices

that are paid within 30

calendar days of

receipt

Percentage of invoices

received from local

businesses that are paid

within 10 working days of

receipt

Percentage of council tax

collected (YTD)

Percentage of non-

domestic rates collected

(YTD)

2015/16 2015/16

Average number of days taken to process a change in circumstances affecting an existing housing benefit claim: The target for change in circumstances has been revised from 6 to 6.25 days. The reason for this is due to

the delay in scanning and indexing which has a detrimental impact on our performance indicators. This does not affect the new claims process so much as claims can only be made via online claim forms and requests for

information are automated.

Average number of days

taken to process a new

housing benefit claim


taken to process a change

in circumstances affecting

an existing housing

benefit claim

Average number of

days taken to process

a new council tax

support claim


taken to process a change

in circumstances affecting

an existing council tax

support claim

2015/16 2015/16 2015/16

18 18 19 18.35 13.37

21 18

Q2 Q3 Q4 Q1 Q2

6 6 6 5.38 5.91

8 6.25

Q2 Q3 Q4 Q1 Q2

54.20% 81.00% 96.00% 28.36% 54.19%

54.3% 80.8% 96.0%

28.2%

54.2%

Q2 Q3 Q4 Q1 Q2

54.8% 80.6% 97.0% 31.0% 56.2%

53.6%

80.2% 96.5%

30.0%

54.7%

Q2 Q3 Q4 Q1 Q2

86% 92% 87% 87% 82% 94% 91%

CorporateDevelopment

Families & Homes Finance &Governance

Property and AssetManagement

Neighbourhoods &Commissioning

Regeneration &Growth

Overall performance

Q2: Invoice payments - invoices by Directorate

6.0 7.0 6.0 5.6 6.25

8 6.25

Q2 Q3 Q4 Q1 Q2

16 17 17 16.4 12.72

21 18

Q2 Q3 Q4 Q1 Q2

20 of 24 pages

Achieving excellenceKey service standards

96% 89%

0.08% 96.2% Percentage downtime for

15 key ICT systems

Percentage of death

registrations completed

within 5 days

Percentage of birth

registrations completed

within 42 days 10,952

Number of service

requests and

transactions made

online

Percentage availability of

the Council’s public

website

95% 96% 96% 96% 96%

97%

Q2 Q3 Q4 Q1 Q2

88% 87% 87% 87% 89%

85% 89.25%

Q2 Q3 Q4 Q1 Q2

99.4% 98.1% 98.2% 97.5% 96.2%

99.5%

Q2 Q3 Q4 Q1 Q2

0.1% 0.5% 0.2% 0.2% 0.08%

0.5%

Q2 Q3 Q4 Q1 Q2

3,911 5,190 6,272 9,548 10,952

Q2 Q3 Q4 Q1 Q2

21 of 24 pages

Achieving excellenceCorporate Health

7.94 50.2% 20.1% 2.3%

16/17 16/17 16/17 16/17

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

7/23 6/17 9/16 4/13 4/15 8/11 9/12 3/11 11/15 8/12 3/12 3/11 9/13 3/10 7/11 6/10

613 £7.4 99.9%

Percentage of top 5% of

earners who are women

Percentage of top 5% of earners

who are from a black or minority

ethnic group

Percentage of MTFS savings

targets currently expected to be

achieved

Cost of Agency Workers

and Consultants (£m)

Number of Agency

Workers (Headcount) 2014/15

2015/162015/16


sickness in the year per

full-time employee

Percentage of top 5% of

earners who are disabled

2015/16

Number of Agency Workers: The annual target for this indicator is less than 14%. The Target values shown are 14% of all staff (permanent + agency) at the end of each quarter. At the end of September 19.7% of all staff were agency

compared with 20.2% at the end of June (Q1)

Resident

perception

2015/16

7.38 7.45 8.81 7.10 7.40 £0

Q2 Q3 Q4 Q1 Q2

£m

457.9 639 635 634 613

443 444 439 435

Q2 Q3 Q4 Q1 Q2

7.2 7.65 7.89 7.67 7.94

7.8 7.5

Q2 Q3 Q4 Q1 Q2

55.9% 49.5% 49.5% 53.1% 50.2%

51%

Q2 Q3 Q4 Q1 Q2

22.5% 22.0% 22.0% 20.8% 20.1%

0.2

Q2 Q3 Q4 Q1 Q2

4.5% 2.8% 2.8% 2.3% 2.3%

3.5%

Q2 Q3 Q4 Q1 Q2

97.5% 96.3% 99.7% 92.1% 99.9%

85.5% 90.0% 97.0% 100.0%

Q2 Q3 Q4 Q1 Q2

70% 43% 72% 52% 74% 52%

Residents satisfied with the waythe Council is running the area

Residents who agree the Councilgives local people good value for

money2012/13 2013/14 2014/15

22 of 24 pages

Achieving excellenceCorporate Health

Value of the Council's revenue under/overspend (as a % of the total revenue budget): The projection at month 6 shows a potential overspend of £46,000, which is an adverse movement of £347,000 from the previously reported

underspend of £301,000. However, it is anticipated that the year-end position will be spend to budget. In view of the projected service overspend position, Cabinet agreed on the 6 September that services should seek to find alternative

savings and if possible to not enter into new commitments for non-statutory services; and, that where services are currently under spending they should not assume that this funding is available for new commitments without

consultation with the Director of Finance and Governance.

Value of the Council's revenue

under/overspend (as a % of the total revenue

budget)£46,000

-£2,550,000 -£2,050,000

-£1,340,000

£0 £46,000

-0.01

-0.0064

-1.2%

-0.8%

-0.4%

0.0%

£3,000,000

£3,000,000

2013/14 2014/15 2015/16 Q1 Q2

Value of over/underspend

% of the total revenue budget

23 of 24 pages

Achieving excellenceComplaints

1689Main reasons for complaints Outcome of complaints

Areas with highest number of complaints

Complaints received by type

Total number of

complaints received

Areas with highest number of complaints

Neighbourhoods & Commercial Services - 1132

Waltham Forest Housing - 208

Finance & Governance - 208

Complaints received by type

During the period 1 April 2016 to 30 September 2016, the Council received a total of 1689 complaints. This is made up of 1454 Stage 1 and

153 Stage 2 corporate complaints; a combined total of 45 complaints dealt with under the Social Care Statutory Procedure - Adults (20) and

Children’s Services (25); and a combined total of 38 complaints received from the Local Government Ombudsman (LGO - 34) and the

Housing Ombudsman Service (HOS - 4).

67% 12% 12%

Neighbourhoods &Commercial Services

Waltham Forest Housing Finance & Governance

957 41%

406 17%

222 9%

784 33%

Service failures (delay, poorquality and non-provision)

Disagreement with policy ordecision

Communication issues

Staff conduct

684 46%

186 12%

620 42%

Upheld Partly upheld Not upheld

1454

153

44

33

4

1

Stage 1 corporate complaints

Stage 2 corporate complaints

Stage 1 statutory complaints

Local Government Ombudsmancomplaints

Housing Ombudsman complaints

Stage 2 statutory complaints

24

waltham forest · • a green arrow means that performance has met its target or exceeded it. •...

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