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China tradesOn the way to becoming the largest consumer market in the world

FOR OUR CUSTOMERS AND PARTNERS

WWW Wanzl WorldwideNews and information Value-adding brands | Innovation made by Wanzl Leading trade shows | Store concepts Hotel Service in the Middle East | E-Fulfilment

No 09 | 2010

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2 WWW WANzL WORLDWIDE No 9 | 2010

WWW Wanzl Worldwide

The customer magazine from Wanzl Metallwarenfabrik GmbH

Published by

Wanzl Metallwarenfabrik GmbH | Bubesheimer Strae 4

89340 Leipheim | Germany

Phone +49 (0) 8221/ 729 - 0 | Fax +49 (0) 8221/ 729 -1000

info @ wanzl.de | www.wanzl.com

Edited by

Wanzl-Marketing, PRESSE & mehr

Design and layout

LIQUID Agentur fr Gestaltung, Augsburg

Translation

Matrix Communications AG

Photos:

Wanzl Metallwarenfabrik GmbH, Airports Company South Africa Limited, BMW Group, Coca-Cola GmbH, Emaar Properties PJSC,

Expedit a / s, Getty Images Inc. (Asia Images), Henkel AG & Co. KGaA, Honda Deutschland GmbH, Interzoo / NrnbergMesse GmbH,

INTHER Logistics Engineering B.V, iStockphoto LP, Kempinski AG, Knippers Helbig Advanced Engineering GmbH, Koelnmesse

International GmbH / Yovohagrafie / Milla & Partner GmbH, Mercator-H, d.o.o., Messe Dsseldorf GmbH, Nike Inc., Nobby Pet Shop

GmbH, Papesch Management und Marketing, Puma AG, Ramada Resort Aquaworld Budapest, Rudolf Whrl AG, Smeh d.o.o.,

Symonds Hydroclean Limited, Tianhong, Waitrose Limited, Wolford AG, X2 Computing Limited

EDITION

04 Hotel Service

34 Reaching for the sky Armani, Kempinski 38 Ramada Resort Aquaworld Budapest

05 Passenger Handling Services

40 A dynamic Africa

06 Logistics + Industry

42 E-Fulfilment shows strong growth X2 Computing46 Pick to Light carts INTHER 48 Top label Wolford

51 Preview52 Addresses

Contents

2 Contents | Legal 3 Editorial 4 Expert topic value-adding items 8 Made by Wanzl

01 Self-Service Systems

10 Consumerism! Whrl 14 Leading trade fairs 16 Cover story China: Expo 2010

China trades Wanzl as a partner

02 Displays

22 For our four-legged friends Nobby

03 Shopfitting

24 Food is everything ftex food28 Store concepts Mercator30 Pit stop F132 For bikers Farnham Honda

3EDITORIAL

It is time to look forward: The Ifo business climate indictaors continued to improve in Q2 2010; particularly in Asia, where the indicator rose rapidly. Experts assess the upcoming economic situation for the second half of 2010 as positive. In our company, too, the order backlog and expected business confirm this prognosis. Retail dealers, in particular, have increased their invest-ment readiness. The recovery of the global economy must now be supported by corporate responsibility: quality production, environmental protection and humane working conditions worldwide. Wanzl fully stands by this responsibility and also sees a binding obligation to its customers, partners and employees.

In addition to markets in Europe, the Middle East and South America, Wanzl's sights are, of course, also set on Asia. And especially on China, with its prospering consumer market which will be the global leader in around ten years' time. Wanzl has already been active in China's strongly expanding inter-national and national trade for over a decade, with its own local branch. In 2007, the new 25,000 square-metre production plant opened, working to the latest European quality standards. In a few months it will be time for the next Wanzl commitment in China: our new surface coating facility will go into oper-ation. As with all Wanzl facilities, this latest investment in China will also be subject to the highest quality requirements for perfect surface coating and the strictest conditions to protect the environment and employees. Products by Wanzl are always a guarantee and a promise for top-class quality world-wide. Learn more about this 'made by Wanzl' quality and innovation require-ment in the current issue of Wanzl Worldwide, as well as about the activities of the Wanzl business divisions Self-Service Systems, Displays, Shopfitting, Hotel Service, Passenger Handling Services as well as Logistics + Industry. You can experience this innovative strength 'live' at the new Wanzl CreativeCenter. Wanzl bids you a warm welcome!

Enjoy the read!

Gottfried Wanzl

Dear Reader,

Editorial

WWW WANzL WORLDWIDE No 9 | 2010

"Sheer driving pleasure" The brand identity of BMW

The construction of a brand identity becomes visible in the BMW brand example: the 'pleasure' company mission identi-fies the inner core of the brand, the words 'dynamic', 'challeng-ing' and 'cultivated' show what the BMW brand stands for. The brand identity expresses the formative nature and char-acteristic attributes of a brand and explains what a brand stands for. It defines the self-appreciation, the appearance and the behaviour of the brand for its customers.* The cus-tomer benefits that the brand is supposed to achieve from the perspective of the provider and the specific competencies of the brand take centre stage.

* Source: Esch, F., Strategie und Technik der Markenfhrung, Munich, 2008, P. 81

A STroNg BrAND lIkE BMW is

successfully built over decades.

STArS are the elixir of sporting

goods companies. They transport adver-

tising messages, help drive sales and

strengthen the brand: Puma sponsors

Olympic champion Usain Bolt, the

fastest man in the world from Jamaica.

4

5EXPERT TOPIC

Value adding itemsEXPERT TOPIC

Added value through strong brands

Could you briefly introduce us to the brand topic?Prof. Dr. gerti Papesch: As long ago as in antiquity, manu fac-turers branded their goods to show their origin and identity. With increasing industrialisation, the branding of products increased too, in order to make goods desirable compared to unbranded products and to position them differently. In the past few decades, the importance of brands has increased significantly. Reasons for this increase in importance can, for one, be found in market-related frameworks, such as the growing product and brand diversity or in the increasing exchangeability of products, for example. Enterprise objec-tives are also naturally affected by market growth, and the increase of value.

So, an established brand means greater market success?Studies substantiate the advantages of strong brands: they have higher operating ratios than weaker brands, offer good opportunities for growth as well as for capitalisation through brand expansion and have high brand loyalty. Strong brands are deeply anchored in the memory structures of consumers.

For example, Shell is a strong brand: merely the sight of the stylised shell trademark (which has been developed over more than a century) is enough for the customer to link this symbol to the Shell name. A brand is an image of a product present in the psyche of the customer. Brands are therefore benefit bundles that are composed of functional prop-erties such as quality or origin, and symbolic properties such as brand names or the char-ac ter of the brand. And the stronger the functional and symbolic properties of a brand differentiate themselves from competitors' offers, the more distinct the brand becomes and the more the brand value grows.

The emotional power of the brand

In a blind test of the Coca-Cola and Pepsi brands, the testers preferred 51 % Pepsi 44 % Coca-Cola 5 % found one drink as good as the other.

The test results were completely different with the presentation of the brand: the testers preferred 65 % Coca-Cola 23 % Pepsi 12 % found one drink as good as the other.

Source: Esch, F., Strategie und Technik der Markenfhrung,

2008, P.10

6 Can you substantiate an example of a brand?Let's take an arbitrary product such as trainers: a normal pair of trainers from the supermarket cost around 20 euros. A pair of trainers by Puma, Nike or Asics cost around five times as much. There are many possible reasons for this, for example, the choice of material, the processing or the ergonomics but one reason is very clear: the targeted branding over decades. The high value brand has managed to build and maintain a stable, long-term and enduring brand-customer rela-tionship in order to increase the brand value. The tasks of branding included the develop-ment of a brand identity are brand position-ing, the designing of the brand, as well as the construction of brand awareness and brand image.

WWW WANzL WORLDWIDE No 9 | 2010

What do you have to do to make a brand successful?Defining brand identity is the foundation of branding: brand identity creates the customer's trust in the brand, which leads to customer and brand loyalty. BMW, for example, masters these tasks perfectly. In order to allow brand identity to have an outward effect, it has to be positioned. Positioning ensures that the brand is both attractive and unique and that it is significantly set apart from competitors' brands in the eyes of consumers and is therefore preferable to them. Brand identity and positioning create the framework for the design and firm establishment of the brand in the form of brand names and trademarks. Branding gives the brand its unmistakable look and helps produce the desired associations with consumers and to speed up the construction of brand recognition and image. The best example is Coca-Cola. Instruments of mass communication such as advertising, but also flagship stores or brand lands help establish the brand. Successful brands don't have customers, but have fans instead.

"In the 21th Century branding ultimately will be the only unique differentiator between companies. Brand equity is now a key asset." FORTUNE MAGAZINE

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Prof. Dr. Gerti Papesch studied economic management theory and received a doctorate in commercial information technology. During her job in the R&D department in an international market research company and as the marketing manager of a large supply company in Bavaria, Germany she gained experience in every aspect of marketing in differing departments. She is the owner of the consulting company Papesch Management and Marketing, and has been a professor in Media management at the Mediadesign Hochschule Munich, since 2009.

Strategy brand

Mostly there are combinations of brand strategies in companies, such as Henkel as an umbrella brand in the back-ground and Persil as a single brand, for example. Henkel has three globally active enterprise divisions: washing and cleaning products, cosmetics/personal hygiene as well as Adhesive Technologies with a total of around 90 single brands, such as Pril, ATA, Schwarzkopf, Fa or Pattex.

The Wanzl brand through the ages 1 Logo from the 1950s

2 Logo from the 1970s: the textual logo with the shopping trolley pictogram

3 The new Wanzl logo fuses modernity with timelessness. Today, the brand stands for the seven business divisions of Self-Service Systems, Displays, Shopfitting, Hotel Service, Passenger Handling Services, Security Products and Logistics + Industry.

EXPERT TOPIC

CVWhat does that mean for branding in the 21st century?Whether companies are facing the decision to introduce new brands or to restructure existing brands, a suitable market strategy has to be chosen. This offers three basic strategic options: the single brand strategy, the family brand strategy or the enterprise brand strategy. Which strategy a company chooses depends on the calibre of the company, the needs of the target group and the competitive environment. The basic strategic options in their purest form are seldom used in practice. Mostly there are strategic combinations such as Henkel as an umbrella brand and Persil as a single brand, for example, in order to satisfy the needs of the target group. And it is to these needs that the branding ultimately has to orientate itself in order to build strong and successful brands.


Welcome to the new CreativeCenter, where Wanzl presents all of its products and business divisions on three levels: Self-Service Systems, Displays, Shopfitting, Hotel Service, Passenger Handling Services, Security Products as well as Logistics + Industry. The CreativeCenter is a multi-functional forum for communication with customers, busi-ness partners and professional associations. And the CreativeCenter the new world of Wanzl offers the ideal setting for conferences, seminars, training sessions and trade meetings.

CreativeCenterDesigning the future together

THE CrEATIVECENTEr at the company headquarters in

Leipheim: the new world of Wanzl showcasing products from

all business divisions.

A ForUM geared towards communication and the

exchange of experiences.

MADE BY WANzL

9There will be magnifier solutions from Wanzl for all popular Wanzl shopping trolleys with

round tube handles; subsequent installation possible on request

for the 'Promobox plus' handle unit for stationary positioning at the PoS, alter

natively available with base or wall bracket

Soon

MADE BY WANzL

Due to the small font size, the small print on goods labels is often difficult to read even for those with normal vision. However, Wanzl now offers new, strong magnifier solutions. Because responsible customers want to be in the picture and have many questions, especially about food prod-ucts: best before date, ingredients, capacity and weight. One glance at the legally required product declaration simplifies the purchase decision and protects consumers. Particularly in view of the growing number of people with allergies and the consumer desire for products without artificial additives.

Look closer!New magnifier solutions for the small print

NEW WANzl MAgNIFIEr FITTED

oN THE SHoPPINg TrollEy

HANDlE: With the help of the strong

magnification factor of the magnifier,

the customer can best find out the food

products ingredients from the goods

label. The new magnifier can be supplied

with all popular Wanzl shopping trolleys

with round tube handles and can also

be retrofitted to shopping trolleys that

have already been delivered. An inte-

grated clip for pens and notepads also

simplifies the shopping experience for

the customer.

STATIoNAry MAgNIFIEr SolU

TIoN with secure position at the PoS:

the new magnifier display by Wanzl with

a base or a wall fixing bracket. Ideal

for markets that would prefer a perma-

nently installed magnifying solution.

THE MAgNIFyINg glASS, which be pulled out from its

housing, is completely protected against the weather and

any damage. The shopping trolleys with magnifiers are still

stackable to save space.

INNoVATIVE the 'Promobox plus' handle unit with

ad vertising space and coin deposit system as well as the new

i ntegrated magnifier for small print on product packaging.

MADE BY WANzL


01 Self-Service Systems

THE FASHIoN AND lIFESTylE WorlD oF U1

DoMI NATED By 1950s CoNSUMErISM: the supermarket

character of the economic miracle era meets the modern

plastic shopping trolley 'Tango' and fashion trends of inter-

national labels and designers of 2010.

PAGE 10 21

11 GERMANY | SELF-SERVICE SYSTEMS

Consumerism!SELF-SERVICE SYSTEMS

U1: revival of the fifties

The 1950s: germany were football world champions, Chancellor Adenauer integrated West germany in the Western community and the economic miracle began. From the mid1950s, private purchasing power increased rapidly whilst living costs remained static. So, there was more money left over for consumerism and the germans went on a real spending spree: furniture, cars, holidays, electronic devices. Prosperity for all was the maxim of the time anybody who works hard should be able to treat themselves.

The U1 decoration team transported this zeitgeist into the 21st century: in Spring 2010, the 1950s style consum erism lifestyle found its way into selected shop windows and special

instore areas of 30 U1 stores in Germany for two months. The U1 decoration team led by Philipp Ketterl had many great ideas. "The consumerism of the 1950s was progressive and aggressive. The comfortable prosperity in the privacy of one's own home with canned food, coffee filters, washing powder and hair products from the supermarkets was mixed with a rebellious youth culture." Jeans and rock 'n' roll are in sep a rably linked to this era. "It is exactly this attitude to life like James Dean and Elvis Presley that we are projecting in the U1 stores."

THE INNoVATIVE rETAIl CHAIN made its name with the

U1 concept store in the Whrl Haupthaus on the Ludwigsplatz

in Nuremberg with 3,500 square metres, making it Germany's

largest store for young fashion, shoes and acces sories. Here

every 'in' brand for stylish outfits can be found from low bud-

get to international jeans and fashionable brands.

U1 IS No NorMAl 'CloTHES SHoP', BUT A UNIqUE

FASHIoN AND lIFESTylE WorlD, THAT SETS STAND

ArDS. Fashion, lifestyle and music mould together at U1 to

become an extraordinary store concept, which won the 'Store

of the Year' award in 2006. U1 belongs to the Whrl Group.


Because of trademark laws, the U1 decoration team out-lined a new, unique range of goods of a supermarket designed in 1950s style. And it was exactly at this time that self-service found its feet and shopping trolleys began their triumphant advance around the world.

In 2010, U1 decided on the current plastic shopping trolley 'Tango' by Wanzl. "We wanted to consciously create a modern contrast to the design ideas of the 1950s", says Philipp Ketterl. "The modern shape of the 'Tango' shopping trolley in its sparkling ultramarine blue was simply perfect. Just as ideal as the high basket volume of 220 litres, which offered a great deal of space for the presentation of the current U1 fashion-wear." 185 'Tango' shopping trolleys by Wanzl presented in 45 of the U1 shop windows as well as the instore design idea '1950s consumerism'. Hanging signs in 1950s style drew extra attention to special offers. Every U1 store was also designed according to a script precisely designed by decorative experts. Fashion, lifestyle, music the 1950s idea was very well received by the predominantly young U1 customers.

CoNSISTENT DESIgN: Matching the design of the U1 shop

windows and U1 areas instore, the www.u1-fashion.de web-

site was also in 1950s style.

THE 1950s STylE AlSo CoNTINUED INSTorE: highly

visible hanging signs in a retro style inform customers of

current special offers. Plus the voluminous 'Tango' shopping

trolleys offer a great deal of space for the merchandise

presentation.

AFTEr THE SHoPPINg TrIP, U1 customers can have

their nails done, buy tickets to a gig, get some cool stuff

for their place and then enjoy some delicious sushi. Shopping

becomes an event due to live acts with alternating DJs.

13 GERMANY | SELF-SERVICE SYSTEMS


International meeting point for supply and demand

Leading trade fairsSELF-SERVICE SYSTEMS

Worldwide, the range of trade fairs is huge: Today, nearly every industry has not just one but several trade fairs on offer in various trade exhibition centres. However, there are only very few real leading trade fairs. The question is, when can a trade fair be described as a leading trade fair? If it has the most visitors? If it achieves the greatest media impact? No, it's not that simple. In the trade fair industry, it is agreed that a trade fair can only be classed as a leader if it simul-taneously meets several criteria: It must be the greatest of its kind in its trade fair topic or market sector according to three criteria: firstly, regarding the number of visitors and exhibitors worldwide, secondly, regarding the completeness of range and, thirdly, regarding its degree of internationality. Leading trade fairs are regarded as unique industry pioneers and showcase industry trends, whereby the internationally relevant supply must be re flected by international demand.

Amongst the total of around 150 truly leading trade fairs worldwide, approximately two thirds take place at german trade fair centres. For example, the Dsseldorf Messe stages 40 trade fairs, of which 20 alone are the worldwide number 1 in their industry. The best example is EuroShop, The Global Retail Fair. Since it first took place in 1966, EuroShop has devel oped into a worldwide leader in trade fairs for capital goods for the trade. It sets the standard in quality, diversity and internationality. The continuing growth of EuroShop during the last four decades can be primarily traced to the fact that it has consistently adapted itself to the changing needs of this trade. Its range has been constantly developed and expanded. EuroShop is also an impressive further attes-tation to the trend that has seen trade fairs growing into much more than their original function, of bringing together supply and demand. Forums for ideas and opinions develop from the trade fair marketing instrument. EuroShop is an industry event that has become both a trend barometer and a platform for innovation through the integration of new themes, every three years.

15

lEADINg TrADE FAIrS: For example, the Dsseldorf Trade

Fair stages 40 trade fairs, of which 20 alone are the worldwide

number 1 in their industry.

PIoNEEr: As a partner of international trade, Wanzl has

been taking part in the EuroShop trade fair since the begin-

ning. As of 2011, with two trade fair stands: Self-service sys-

tems and Shopfitting. The next issue of Wanzl Worldwide will

inform readers about Wanzl retail innovations prior to Euro-

Shop.

GERMANY | SELF-SERVICE SYSTEMS

Worldwide leading trade fairs are like the Olympic Games: a real trial of strength for national and international participants, at a certain time, place and in direct competition.

HANS WERNER REINHARD, Deputy Managing Director of Messe Dsseldorf

At the forefront As a trade fair centre, Germany is the world-wide number 1 for around two thirds of the leading international leading trade fairs for diverse industries. Some examples:

Dsseldorf EuroShop, The Global Retail Fair interpack Medica Hanover Industrial Automation CeMATMunich inter airport Europe International Craft Trade FairHamburg INTERNORGAFrankfurt IAA Frankfurt Motor Show Frankfurt Book FairBerlin IFA Berlin Radio Showleipzig InterschutzNuremberg Toys Trade Fair

Pioneering in trade From 26 February to 2 March 2011, EuroShop 2011, The Global Retail Fair, takes place. The EuroShop umbrella brand represents the following four areas:

EuroConcept: Shopfitting, shop installation, lighting technology, flooring, architecture and store design as well as refrigeration equipment and cooling devices

EuroSales: Visual marketing, merchandising and PoS marketing

EuroCIS: IT and security engineering EuroExpo: Trade fair construction, Design

and Event

www.euroshop.de

17 COVER STORY CHINA | SELF-SERVICE SYSTEMS

ChinaCOVER STORY

Expo 2010"Better City, Better Life"

Since the start of May, the Expo 2010 in Shanghai has dedicated itself to the urban challenges of the 21st century: China has chosen "Better City, Better Life" as its main theme. Because precisely in the Expo 2010 host country, the country with the most megacities in the world, these challenges become evident. Consequently, the Expo site, spanning more than five square kilometres, is situated only around five kilo-metres south of Shanghai city centre.

one of the main attractions named Expo Axis is a 1,000 metrelong central boulevard. This leads to five theme pavilions, which are dedicated to various aspects of urban devel opment: 'Urban Footprints', 'Urban Planet', 'Urban Dwellers', 'Urban Beings' and 'Urban Dreams'. A further central place of interest is the Chinese Pavilion with 80,000 square metres of exhibition space. Here the entrance hall, a connecting element between the country pavilions of the participating states and organisations, can be found.

Additionally, the Expo 2010 is a world exhibition of superlatives: China is expect-ing up to 70 million visitors, including approx. 3.5 million guests from abroad. With around 240 participant states, including countries such as Germany and its neighbour states Switzerland, Austria, France and Poland as well as international organisations such as the Red Cross and the United Nations, the Expo Shanghai has already reached world record proportions. The Expo 2010 will be open until the end of October.

www.expo.cn

Ticket service, hotel reservations and info about Expo 2010:http://en.expo2010.cn

oNE oF THE MAIN ATTrACTIoNS of the EXPO 2010

is the EXPO Axis an approximately 1,000 metre-long, central

boulevard with the world's largest membrane construction:

it was developed by the architecture firm SBA and the

engineer ing firm Knippers Helbig Advanced Engineering.

Both companies come from Stuttgart.

WWW WANzL WORLDWIDE No 9 | 2010 18

HAIBAo is the mascot of the Expo

2010 in Shanghai. Its design originates

from the Chinese character for 'human

being'.

'BAlANCITy': The German pavilion is

a space sculpture that, which reflects a

balance between modernising and pre-

serving, innovation and tradition, city

and nature, community and individuality,

work and leisure time. This information

is conveyed to the visitors via an event-

ful tour through typical urban spaces.

19COVER STORY CHINA | SELF-SERVICE SYSTEMS

Expo 2010 theme pavilions 'Urban Footprints'This exhibit represents the growth of cities as the central factor for progress.

'Urban Planet'The 'Urban Planet' pavilion is dedicated to the urbanisation process and connects Western ideas with the Chinese Feng Shui tradition.

'Urban Dwellers'The inhabitants of modern cities are in the spotlight: the stories of six real families are told through video clips.

'Urban Beings'Here an 'urban organism' is depicted, thematically shown as the growth of the infrastructure in modern cities.

'Urban Dreams'The focus is on a converted power station from the 20th century: the Chinese artist Bu Hua developed a journey into the future that combines tradition with modernity.

ExPo 2010: China shows visions

of urban life of the future.

WWW WANzL WORLDWIDE No 9 | 2010 20

The Middle kingdom is booming: completely unaffected by recent economic upheaval, the Chinese retail industry con-tinues to demonstrate growth rates in double figures, com-pared to previous years. Economists forecast an increase of 16 % for 2010. The dramatic increase in household incomes over the last decade an impressive 98 % among the middle classes and the decrease in private savings rates, especially among the younger generation, are driving China's consump-tion. Average consumer spending per capita currently stands at around EUR 70 a month, with a great deal of upward potential. China has now launched an economic stimulus pro-gramme especially for farmers to purchase consumer goods. The state pays the farmer 13 % of the purchase price, in cash. This incentive programme has been set up for a period of four years to revive domestic demand. By 2020, the Chinese pro-

On the way to becoming the largest consumer market in the world

China tradesCOVER STORY

portion of worldwide consumption is set to rise from the current 8 % to 21 %. This will make China the joint largest consumer mar-ket in the world alongside the USA. Just like consumption, expansion in retail is forging ahead unabated. Carrefour is planning 20 new stores this year, with similar progress ex -pected by Walmart. The retailer CR Vanguard from Shenzhen increased its presence in China by 380 stores last year alone. And the largest Chinese retailers Gome, Suning and Bailian continue on their growth course.

SoME 38 % of the disposable income of Chinese customers

living in cities is spent on groceries.

CHAoSHIFA has been a satisfied customer of Wanzl China

for over four years. The retailer, headquartered in Beijing,

operates 70 outlets in China.

"Our customers value shopping trolleys from Wanzl, and Tianhong, too, is impressed by Wanzl trolleys, which perfectly complement a highquality shopping atmosphere."

LIU YAN, Deputy Manager for Purchasing and Operations, Tianhong

21COVER STORY CHINA | SELF-SERVICE SYSTEMS

Customer opinions

High product quality, punctual delivery and excellent aftersales service: these are the values that the two Chinese retailers Tianhong and Chaoshifa value particularly highly of their partner Wanzl. Both companies have been customers for around four years.

During that time, Wanzl has supplied prod ucts including over 4,000 shopping trol-leys with various basket volumes to Tianhong. Current orders have been placed in 2010 by the Tianhong stores in Beijing and Dongguan.

Chaoshifa has so far ordered over 3,000 shopping and transport trolleys. The most recent Wanzl deliveries went to Chaoshifa stores in Hanjiachuan, zhangjiakou and Chende.

Dairy Farm, one of Asia's leading retailers and the market leader in Hong Kong, has been a Wanzl customer for more than 15 years. To date, Dairy Farm has ordered in excess of 45,000 shopping trolleys, with Wanzl China supplying the retailer directly since 2007. Dairy Farm sets great store by the price / performance ratio, product diversity and service offered by Wanzl.

Wanzl as a partner

Western quality standards new surface treatments

As a partner of the national and international retail sector, Wanzl has already enjoyed a local presence for twelve years in the form of its own subsidiary in Shanghai and is therefore well acquainted with the market. In 2007, the new, modern production plant, almost 25,000 m2 in size, complete with adjoining administrative complex, was opened in Shanghai's Song Jiang industrial zone. The vast company site measuring over 70,000 m2 offers plenty of room for expansion.

The plant, with around 300 employees, is EN ISO 9000-certified and works according to total quality management principles. EN ISO 14000 environmental certification is cur-rently in preparation. The new Wanzl plant in China is exemplary, offering optimal produc-tion and logistics processes, and the latest work con ditions according to Western stand-

On the way to becoming the largest consumer market in the world

ards. In addition, significant investments have been made in occupational health and safety and environmental protection.

After a project planning phase spanning many years, Wanzl is set to put its new sur-face coating facility in China into operation at the beginning of December. "This facility with down stream powder coating works according to European quality standards and was desig ned and created in collaboration with Taiwanese and German partners," reports Eric Lamballe, Subsidiary Manager of Wanzl China. A state-of-the-art waste water system and the highly efficient vacuum distillation plant with a through put of 1,000 litres / hour reliably guarantee compliance with extremely low waste water limits. The surface treat-ment is designed for an annual capacity of more than 450,000 shopping trolleys and guarantees the impeccable Wanzl quality of manufactured products.

TrEATED SUrFACES: The new Wanzl surface coating will go into operation in

China at the beginning of December. The facility offers the highest European quality

standards.

TIANHoNg is one of the leading local retailers in the Guangdong province and has

featured in the list of China's top 100 retailers since as early as 2001.

TrADINg PArTNEr Wanzl China based in Shanghai. The world exhibition

Expo 2010 is also taking place here.

"The Wanzl subsidiary in China is exemplary in terms of quality manufacturing, environmental protection and work conditions."

ERIC LAMBALLE, Subsidiary Manager of Wanzl China


02 DisplaysPAGE 22 23

NoBBy loved by our four-legged

friends and the target group pet

owners.

23GERMANY | DISPLAYS

New PoS presence for Nobby

For our four-legged friendsDISPLAYS

our love of animals is booming. One of the best exam-ples of this affection are the Germans, with a third of house-holds owning one or more pets. The market catering to our love of animals offers great potential, and is characterised by the increasing importance of sophisticated merchandise pres entation and brand staging at the PoS. Nobby Pet Shop GmbH, based in Bocholt in Germany, supplies the German market for pet products and European wholesalers with more than 6,000 products for dogs, cats, rodents and birds and is well aware of the importance of creating the right presence at the PoS. As such, Nobby is using the Wanzl POSsibility display to continuously showcase more than 90 different snacks for dogs, cats and rodents at secondary locations in the German pet market. The displays are delivered fully stocked and can be regularly refilled by Nobby employees as required. Melanie Felix, CEO of Nobby, explains: "We selected POSsibility because Wanzl developed the display to our precise wishes and requirements. For us, the eye-catching display results in targeted impulse buying, thereby increasing sales opportunities and brand loyalty."

www.wanzldisplays.com

VArIABlE MoDUlAr PrINCIPlE:

Wanzl supplied four POSsibility shop-

in-shop systems, each 2.80 metres long

and consisting of three modules. Nobby

also ordered 86 POSsibility individual

displays for the stand-alone placement

of goods. This flexibility can meet the

spatial challenges of the retail trade.

WEllPrESENTED: the POSsibility

display brings to the fore more than

90 products from the Nobby StarSnack

range for dogs, cats and rodents at the

PoS. Wanzl created emotive branding

through logo placement, visualisation and

the selective use of colour. This innova-

tive PoS presence complements the

bene fits that Nobby offers: an outstand-

ing price / performance ratio, attractive

packaging and solid product acceptance

by pet owners and their four-legged

friends.

An overview of POSsibility at Nobby

86 standalone displays 4 shopinshop systems,

each consisting of three modules

Individual branding


PAGE 24 3303 Shopfitting

THE ProDUCT is the star wire tech places the focus

firmly on the products themselves.

FUN, FrESH AND DIFFErENT it's all about food in the

new ftex food concept.

25DENMARK | SHOPFITTING

The Danes love ftex food

Food is everything!SHOPFITTING

ftex food loves food with every ounce of its being! It's all about food here. There are now six ftex food stores in Denmark, each opening up a whole new world for gour-mets and customers who appreciate high-quality food. The fresh meat section, the bakery with its fresh crusty bread and croissants, the exquisite choice of fine wines and the unique scent of the fruit and vegetable section, with its extensive range of hand-picked specialities from selected international producers, all make shopping a special experience. Nowhere else between Kattegat and Skagerrak can customers find this level of quality combined with such product philosophy and variety. And all at affordable prices. ftex food's mission is to supply its customers with high-quality, fresh food for their daily needs. Many Danish customers appreciate this promise,

after all, we are what we eat and drink. Dis-cerning food shoppers have questions and want to try samples before they buy. To meet this need, various events are held each Friday afternoon, giving customers the opportunity to meet their trusted butcher in person, and sample seasonal fruit and vegetables. They can also try the wines of the week in the wine section. If customers have any questions, the trained sales personnel are bound to know the answers. >

" Working together with ftex food, Expedit and Wanzl to create a unique shopping atmosphere using the wire tech shop fitting system from Wanzl was an exciting experience. The results speak for themselves."MICHAEL BECK, Key Account Manager, Expedit

www.expedit.dk


ftex

The first ftex store was opened in 1960 in rhus and was a vision of modernity. Never before had Denmark seen so many product ranges all under one roof: high-quality groceries, fresh produce such as fruit and vegetables and even clothing and home textiles.

The store was just like the US supermarkets on which it was based. The man behind ftex was Herman Salling. Salling revolutionised the way people shopped in Denmark and came up with the name ftex: a combination of the words fdevarer (food) and textil (textiles). Salling's decision to open his first store was a brave one he had a starting capital of just 800 Danish Krone (EUR 107). But he who dares, wins: Just one month after opening, turnover at the store reached an impressive 4,000 Danish Krone (approx. EUR 537).

Today, it takes less than 10 seconds to generate this amount at ftex. There are now 77 ftex stores and six ftex food stores in Denmark. ftex belongs to the Dansk Super-marked Gruppen, Denmark's biggest retail chain.

www.foetex.dkwww.dsg.dk

> There are now six ftex food stores in Denmark. The 1,200 m2 store in Skring was the first ftex food store to be equipped with the wire tech shop fitting system, installed nearly two years ago by Wanzl and its sub sidiary company Expedit. Wanzl and Expedit, one of the largest providers of shop solutions in Scandinavia, have now introdu-ced the shop concepts in the five other ftex food stores.

www.wanzlladenbau.com

"In brief: ftex food is exciting, appealing and simply quite special." LONE MADSEN, ftex food customer

WANzl SUPPlIED 200 ANTHrACITE Dr SHoPPINg

TrollEyS to the ftex food store in Skring with 136 litres

of basket volume and the innovative Wanzl POWER COATING

surface technology. The Danish retailer then ordered a total of

around 1,000 further Wanzl shopping trolleys of this type for

its five new ftex food stores.

27DENMARK | SHOPFITTING

"ftex food is new and exclusive. This is reflected in the shopfitting equipment. Our decision in favour of the flexible and stylish 'wire tech' shopfitting system from Wanzl was based on the exclusive and elegant design as it underlines our image and concept. Wanzls Danish subsidiary Expedit also proved to be the ideal partner during implementation of the shop concept."

FRANK ARBERG, Shopfitting Manager, Dansk Supermarked Gruppen

FTEx FooD AND WIrE TECH: Customers enter a sur pris-

ingly unique and spacious store. Time goes out of the window

when faced with so many different shopping experiences.

ACCorDINg To FTEx FooD: The wire tech shop fitting system is completely

different from standard shop fitting concepts. wire tech creates a dynamic flow

through the store. Individual effects on their own are enough to attract customers'

attention. This makes wire tech ideal for shop-in-shop concepts with their own

eye-catching identity and function.


Store conceptsMercator is one of the largest and most successful retail chains in south-eastern Europe and market leader in Slovenia.

The retailer is also very active in Serbia, Croatia and Bosnia-Herzegovina. And the commitment to south-eastern Europe continues: in 2007, Mercator entered Montenegro, followed by Bulgaria and Albania two years later. Mercator invests primarily in large shopping centres in the capital cities as well as in smaller regional markets.

Aleksandra kocmut, Director of Sales Format Development and Standardization Mercator on the store concepts of Mercator.

Would you tell us more about the shopfitting concept of Mercator?Since Mercator opened its first shopping centres and hyper-markets, we have cultivated an intensive co-operation strategy with manufacturers and suppliers of shopfitting solutions. We continually work on attractive and enticing market concepts

for our customers. We have never been satis-fied with ordinary instore ideas. We look for the ideal solution and actively involve our-selves with our experience and know-how in all the planning and development phases.

What does the Mercator strategy actually look like?We encourage our business partners to con-tinually offer us new solutions and test them out in practice. At the same time, Mercator promotes standardisation processes in order to pass on high quality as well as creative, modern and functional solutions to various store formats. Our newest formats highlight energy-efficient and environmentally-friendly solutions and the further development of

IN 2007, MErCATor realised a completely new

store concept in its ika hyper market in Ljubljana on

its 5,800 square metres with the 'wire tech' shopfitting

system by Wanzl as well as in cooperation with Smeh.

SHOPFITTING

29SLOVENIA | SHOPFITTING

Store conceptstechnological processes. This commitment is paying off: customers happily return to Mercator markets and enjoy the pleasant atmosphere and great shopping experience.

Which Mercator shops have shown themselves to be particularly innovative?The renovation and extension of the ika hypermarket in Ljubljana in 2007 with a new store concept implemented here for the first time is most notable. The entire notion was redesigned, and numerous innovative technologies and energy- efficient solutions were realised. We had very little time to implement all the ideas and additionally to our supplier, we co-operated with an external consultancy agency. The store in the Maxi Market passage in Ljubljana is also a design we are proud of. Constant exchange of experience with external consultants as well with our suppliers took place here, and, because the entire building is listed, there was a complete need for coordination with one another. But I have to say: the end result of imaginative and visually attractive design, combined with the technological solutions to the latest standard in this Maxi Market represent a breakthrough in store design in Slovenia. This is clear to see by the reactions of our customers.

www.mercator.si

Expansive

In 1997, Toma Smeh founded Smeh d.o.o. in ljubljana, Slovenia. Within 13 years the regionally orientated retail chain supplier became a healthy growing business with 25 employ-ees. Smeh has been a successful Wanzl representative in Slovenia since it was established. Meanwhile, its business activities have extended to Croatia and Serbia. Today, Smeh is considered an expert in the development and realisation of instore concepts, taking into consideration regional charac-teristics and customer preferences. The special strength of Smeh, working together with Wanzl as a shopfitting specialist, is the optimum use of the floor space.

In June 2009 the latest important milestone was passed: Smeh opened a new logistics centre with 1,200 square metres of storage space, office space and a show room in Stara Pazova, Serbia. This investment has allowed Smeh to intensify its business activities south-eastern Europe. At the same time, the company is perceived and accepted as a 'local supplier' by its trade customers in Slovenia, Croatia and Serbia.

Amongst other things, Wanzl offers the follow ing at the ika hypermarket in Ljubljana: 1,000 'Primo' shopping trolleys for trave

lators, 185 litre basket volume 8 'Primo' shopping trolleys with 'Comfort'

baby seat, 185 litre basket volume 35 'DR 22' child shopping trolleys 5 shopping trolleys for wheelchair users 12 'Fun Cabrio' shopping trolleys Transport trolleys, order picking containers,

shelters, 'Ecoport' exit system, checkout barriers

Service variety

THE NEW SMEH logISTICS CENTrE opened in Serbia in

the summer of 2009.

goTTFrIED WANzl (left), Managing Partner of Wanzl, and

ToMA SMEH, owner and Manager of Smeh, at the opening

of the Smeh logistics centre in Stara Pazova near the Serbian

capital Belgrade.

'WIrE TECH' AT IkA: invitingly

open, the shopfitting system puts the

goods in the foreground. 'wire tech'

creates a lot of room for presentation,

emotions and ins pi ration with its flexi-

bility, which can then be individually

tailored to every department.


Pit stopF1: Polish Tabak Group goes drive-thru

Shop without leaving the car? Drive-thru like at McDonalds! Use the microphone to order from the F1 team, pay, accept your goods and off you go. The Polish Tabak Group, owned by the Strapagiel family, has recently been investing in this sales idea in Poland: The Formel F1 stop tu shop shopping concept (rights-protected throughout Europe) focuses on efficient drive-thru shopping with pit stops. Just drive your car under the roof of the F1 shop, where you are protected from all weather conditions. Stop at one of the Pit Stops marked by display. Take a look at approximately 2,500 well-presented articles at various heights such as tobacco pro ducts, spirits and groceries that have been arranged behind large display windows on wire tech shelves made by Wanzl, and place your order. Stop finally at the last Pit Stop of the retail lane and pay. The F1 employee then places the pur-chased goods in the boot of your vehicle.

In 2009, the Tabak group opened the first F1 shop in kalisz (Poland), open 24 / 7. Additional F1 franchise locations are planned in Gdask, Szczecin, Bydgoszcz, Toru, Pozna, Warsaw, Wrocaw, Lublin, Leszno, Ostrw Wielkopolski and zakopane. The aver-age floor space for each site is approximately 300 square metres. The ideal location for an F1 shop is in the direct vicinity of busy roads within urban areas, with more than 15,000 inhabitants. Several logistics centres across Poland are planned for daily deliveries to future F1 shops.

www.sklepyf1.pl

SHOPFITTING

23

31POLAND | SHOPFITTING

Drivethru shopping in the car Shop concept with rights protection

in the EU 2009 opening of the pilot shop in Kalisz In preparation: F1 shops in eleven further

Polish cities with more than 15,000 inhabitants

Floor space: 300 square metres Range of goods: 2,500 products

Formel F1 stop tu shop

(13) EFFICIENT SHoPPINg WITH DrIVETHrU:

Drive into the F1 shop with your car. Order your articles at the

Pit Stops and they will be picked by the F1 team. Payment is

made at the last Pit Stop before the goods are handed over

to the customer.

PrESENTATIoN: For the F1 pilot shop in Kalisz, Wanzl

supplied shelves from the wire tech shopfitting system to

present approximately 2,500 products along a 30-metre long

stretch. In logistics, transport trolleys and order picking

containers, made by Wanzl, are used.

A DIFFErENT TyPE oF SHoPPINg:

The new drive-thru concept has been

available in Poland since 2009 and is

rights-protected in the EU: F1 stop tu

shop.


In brief

Wanzl non-food shopfitting solutions in use at Farnham Honda: 'duo techfino tech rima techcuna tech

STrIkINg the Corporate Identity-

typical Honda red colours for the

shopfitting elements.

rAISINg BIkErS HEArTBEATS:

non-food presentation of goods on fino

tech elements with glass shelves devel-

oped specifically for the customer.

33GREAT BRITAIN | SHOPFITTING

Non-Food: Farnham Honda showcase project

For bikersSHOPFITTING

Working with motorcycle giants Honda, the Shop fitting team in the Uk have achieved an important promotional breakthrough for the very latest Wanzl nonfood retail display systems. Ideally located close to London, the Farnham Honda accessories outlet utilises duo tech, fino tech, rima tech and cuna tech to create a modern, visually exciting space for the display of high quality motorcycling equipment and clothing. duo tech gondolas occupy the main floor space, while fino tech is used for vertical elements, with rima tech and cuna tech as horizontal display components.

Head of Shopfitting in the Uk, Clive Jury said that the installation of these stateoftheart systems was an important breakthrough for the promotion of Wanzl nonfood retail solutions outside mainland Europe. This is a first for these systems in the UK and we have already enjoyed a highly positive response from major motorcycling and automotive customers visiting the Farnham Honda site. Our ability to deliver bespoke colour detail and modern, durable finishes to

complement and enhance corporate ID has impressed our visitors. The Farnham location has proved to be ideal because it is close to the major London market and to Heathrow, enabling visitors from further away a fly in, fly out visit on the same day. Commencing in April, we were able to design and deliver and fit the entire Farnham Honda solution in 12 weeks. This is a credit to the UK Shop-fitting team and is a further incentive to our non-food retail customers to choose Wanzl when a high quality, concept-to-completion shopfitting solution is required all at a single point of contact.

FINo TECH with high load capacity.

DUo TECH FrEESTANDINg

UNITS: impressive displays for biker

accessories and textiles.

FArNHAM HoNDA is a represen t-

ative retail showcase project for

non-food shopfitting solutions.


04 Hotel ServicePAGE 34 39

EMAAr ProPErTIES is the joint

stock company behind Burj Khalifa,

which at 828 metres is the world's

tallest building.

35UNITED ARAB EMIRATES + KATAR | HOTEL SERVICE

The Middle East is expanding on an epic scale

Reaching for the skyHOTEL SERVICE

The penchant for superlatives in Dubai is still going strong. The recently opened Burj Khalifa or Dubai Tower has held a new record since the beginning of the year: at 828 metres tall, it is the world's tallest skyscraper. On a clear day, the top of the building can be seen from over a hundred kilometres away. But this isn't the only record held by Burj Khalifa and its dazzling metal and glass frontage: housing both offices and accommodation, it has the highest number of floors (over 160) and the highest occupied floor in the world. The design of this mega tower was even a journey of discovery for its architects, as chief architect Adrian Smith from Skidmore, Owings & Merrill in the US confirms. Burj Khalifa can hold up to 12,000 workers and residents.

More than 30 companies from germany were involved in the construction of this recordbreaking tower. For example, the patented pumps originate from Baden-Wrttemberg and were used to deliver the concrete to world-record heights within 20 minutes. Wanzl is also one of the sup-pliers to Burj Khalifa: the Secure minibar filling trolley is assisting the execution of impeccable round-the-clock room service in the world's first Armani Hotel. Open since the spring, this designer venue is set to become Dubai's most exclusive hotel >

BUrJ kHAlIFA HAS rEACHED UNPrECEDENTED

HEIgHTS: the 828-metre tower has surpassed every other

building in the world even those that are still being built,

such as the One World Trade Center in New York and the

Pentominium, also in Dubai (marked in brown). Other sky-

scrapers look positively tiny in comparison with Burj Khalifa.

Metres

850

800

750

700

650

600

550

500

450

400

350

300

250

200

150

100

50

BUrJ kHAlIFA

Dubai

oNE WorlD

TrADE CENTEr

New York

PENToMINIUM

Dubai

TAIPEI 101

Taipei

PETroNAS

ToWErS

Kuala Lumpur

WIllIS ToWEr

Chicago

EMPIrE STATE

BUIlDINg

New York


Kempinski Residences & Suites Doha Currently the tallest and most dominant building to adorn the West Bay Skyline of Doha / qatar, the kempinski residences & Suites Doha, opened this May. Its 62 floors house 370 suites. All of these come with a fully fitted kitchen and a spectacular view of Doha's Pearl Island. One particular exclusive: at the top of the skyscraper are two sky villas, each with six bedrooms. Swimming pools, a fitness, sauna and wellness area, restaurants and a business centre are of course all located at Kempinski Doha. Kempinski first discovered what Wanzl's Hotel Service division has to offer in France, and was impressed. This led to a whole range of Wanzl products being ordered for the Doha establishment, which is the first hotel representing Europe's oldest luxury hotel chain in Qatar. Among those selected was the Premium chambermaid trolley, to ensure a well-functioning housekeeping service.

www.kempinski.com/en/doha

> destination right within Burj Khalifa. The hotel has 160 guest rooms and has been designed down to the last detail by the famous Italian designer Giorgio Armani, from the furniture, materials and floor coverings right down to the lights. Even the caps worn by the bellboys have been exclusively designed by the man himself. The tariff for one night in a double room starts from EUR 500. The Armani Hotel in Dubai is the first step towards an entire chain of hotels; the next project is set to be on Milan's Via Manzoni in the heart of the Quadrilatero della Moda fashion district and the contracts for a resort in Marrakech have already been signed. Top international destinations are next in line, with city hotels planned for New York, Shanghai and London. www.armanihotels.com

The style of the Armani Hotel: muted colours, perfectly attuned lighting, elegant

furniture from the designer's own line and high-quality materials. The Burj Khalifa

contains 144 Armani Residences designed by Giorgio Armani. All of these private,

multi-million pound luxury apartments have already been sold.

BUrJ kHAlIFA: mega on the outside, stylish on the inside.

"I am thrilled to open the doors of the Armani Hotel Dubai and invite my guests in to experience my world." TOP DESIGNER GIORGIO ARMANI

37

Wanzl supplied Secure minibar filling

trolleys to the Armani Hotel in Dubai

25 Premium ZP9 Classic chambermaid trolleys to the Kempinski Residences & Suites Doha, as well as Lobby and Compact luggage collection trolleys, mobile containers, hand carts, Slim clothes stands, the Part Line 2000 guidance system and other accessories.

www.wanzl-hotel.com

In brief

THE UNITED ArAB EMIrATES (UAE) AND qATAr are among the world's

wealthiest countries in terms of per-capita income. They have the seventh-largest oil

deposit in the world. And Qatar, a small country with less than a million inhabitants

stretching 180 kilometres from north to south and 80 kilometres from east to west,

holds 15 % of the world's oil reserves.

THE rECENTly oPENED Kempinski Residences & Suites

Doha is located on the West Bay Skyline of the Qatar capital.

The emirate is seeking to become the cultural centre of the

Gulf. UNESCO pronounced Doha the Arab Capital of Culture

in 2010. The aim is to foster Arabic culture while maintaining

close co-operation between Arab states and other parts of

the world.

qATAr

BAHrAIN

IrAN

kUWAIT

PErSIAN gUlF

oMAN

SAUDI ArABIA UNITED ArAB

EMIrATES

Doha

Dubai

Abu Dhabi

UNITED ARAB EMIRATES + KATAR | HOTEL SERVICE


The dome of the Aquaworld Budapest water park is a record breaker: it has a diameter of 72 metres and a height of five stories, creating 4,200 square metres of covered area, so spacious it could accommodate an entire family of blue whales. In other words: the Aquaworld dome is twice as big as the dome of St. Stephen's Basilica, the patron saint of Poland, in Esztergom. or as big as 100 apartments.

15 of the total of 17 pools, with over 3,300 square metres of water, are in operation all year round. The surfing pool, unique in Hungary, even creates a guaranteed beach feeling in the north of Budapest at the bridge head of the Pest, at the Megyeri Bridge. Eleven slides including the Wideslide, which offers enough space for three people to slide next to one another, and the fast Onion slide offer a total of a kilometre of sliding fun in the pool. Bathers can reach the huge slide tower, from which there are six slides, either by stairs or via the panoramic lift. The bravest can also jump from a 17 metre tall diving platform here. The integrated endless elevator system continuously brings the required slide accessories,

such as tyres, back to the start. Adventurous types can allow themselves to be swept along a 180 metre mountain river between boulders. The Aquaworld Budapest water theme

park, opened at the end of 2008, is unique in Hungary and Central Europe and can hold up to 1,800 bathers at once. The Aquaworld President Katalin Pfandler was able to wel-come the 100,000th visitor only ten weeks after opening.

The fourstar Superior ramada resort Buda pest, a wellness and conference hotel, is attached with direct access to the Aquaworld Budapest water theme park. Just like the water park, the hotel's services are also unique to the Hungarian capital: 309 rooms, suites and apartments with internet connec-tion offer the ultimate in comfort with an elegant ambience. The 48 two and three bed-room apartments in the attached apartment building, including a children's playhouse that is open all day, are ideal for guests enjoying a longer stay. Families with children in particular can feel at home here whilst at the same time enjoying the advantages of a four-star service. Childcare is taken care of and it's a good job too, because the Oriental Spa and Wellness World with the mandala bath, a Haman bath, the Finnish sauna, steam bath and numerous other sauna facilities is an oasis of calm. Then there's the Beauty Farm with its cosmetic treatments and massages.

Central Europe's largest indoor water theme park with four-star hotel

Ramada Resort Aquaworld Budapest

UNIqUE IN HUNgAry AND CEN

TrAl EUroPE the Ramada Resort

Aquaworld Budapest: under the huge

dome there are 3,300 square metres

of water.

"Innovation, motivation and satisfaction these keywords shape our successful team."

RON SZAB, General Manager Ramada Resort Budapest

HOTEL SERVICE

39 HUNGARY | HOTEL SERVICE

Four-star service in the Ramada Resort Budapest Wanzl provides 15 'Premium Eco' chambermaid trolleys for perfect housekeeping. The trolleys are equipped with side-mounted modules for efficient waste separation. The fifth wheel, attached under the centre of the trolley, guaran-tees full manoeuvrability and steering even when fully loaded with minimal turning radius of the trolley. Therefore, the daily housekeeping at the Ramada Resort Aquaworld Budapest runs like clockwork. Wanzl also provides: Minibar filling trolleys Luggage collection trolleys Handcarts for trans porting

laundry Transport trolleys Entrance system for the

restaurant in the Wellness area.

"Our philosophy is to offer local as well as foreign guests experiences for every taste and every age. Whether they be barefoot or in leather shoes."

Integrated in the hotel are also a fitness centre and the 'Aqua Dental' practice for dental services of the highest standard.

The ramada resort Aquaworld Budapest stands for experience and relaxation. At the same time, the 8.6 hectare resort, built in two years at a total cost of 70 million euros, is also an ideal business location: the conference room with state-of-the-art technical equipment can accommodate 1,000 people. Around a further 500 people can be held in the largest hall, which can be divided into 15 rooms of various sizes with moveable walls as required. On the highest floor of the hotel there is also a 200 person banquet hall for exclu-sive events. The view from the adjoining panoramic terrace overlooking the Buda hills alone is well worth a look. Leisure and business guests alike, depending on how they feel, can choose between a buffet and an -la-carte restaurant. Both Hungarian and International specialities are served. The inter-nationally active Ramada International hotel chain, belonging to the Wyndham Hotel Group, is the hotel operator. Wyndham owns more than 63,000 hotels in over 100 countries on six continents.

www.ramadaresortbudapest.huwww.aquaworld.hu

Ramada Resort Aquaworld Budapest area: 8.6 hectares

Ramada Resort Aquaworld Budapest floor area: 5.4 hectares

Aquaworld Budapest: 1,800 guests, hourly visitor capacity; 5,500 guests, daily visitor capacity

Ramada Resort Budapest: 309 rooms, suites and apartments with a capacity of 838 guests

Conference centre with space for up to 1,000 people

1,000 parking spaces 250 employees

Overview

AN oASIS oF CAlM AND rEVI TAlISATIoN: the Oriental

Spa and Wellness World with adjoining Beauty Farm.

FoUrSTAr lUxUry IN THE rooMS in warm colours

and clear shapes.


05 Passenger Handling Services

PAGE 40 41

4141

Africa is a continent with great potential: its popula-tion exceeds one billion people. In the next 40 years, Africa's population is set to more than double to 2.3 billion people. According to a new study undertaken by the Hamburg Institute of International Economics (HWWI) entitled Strategy 2030 Africa, Africa as an economic area has become the second most dynamic in the world after south-east Asia. Average economic growth is set to hit 4.7 % this year, with work to expand the infrastructure proceeding at lightning pace. Wanzl, the global market leader for luggage transport trolleys, has now expanded its position as the leading supplier of trolley solutions to include the African continent. Wanzl delivered 7,600 Euro-Sprinter luggage transport trolleys, suitable for use on escalators, to its long-standing customer ACSA the operator of a total of 10 airports in South Africa to be used in the Johannesburg, Durban and Cape Town airports for the Football World Cup.

Airport service with Wanzl, the global market leader

A dynamic AfricaPASSENGER HANDLING SERVICES

Port Elizabeth International was also equip-ped with 200 Travel 300 trolleys. What is more, the latter's outstanding price / per-formance ratio won over numerous north- African airports. Wanzl received the latest major tender from Tunisian airports: a total of 2,200 Travel 300 BL trolleys were deliv ered to six Tunisian airports in June. This means that Wanzl trolleys are ready for use by passengers at almost every airport in Tunisia, a favourite tourist destination of many.

www.wanzlairport.com

In brief

More than 8,000 Wanzl Travel 300 and Travel 300 BL luggage transport trolleys forSouth Africa: Port Elizabeth Tunisia: TunisCarthage, DjerbaZarzis, SfaxThyna, TozeurNefta, Tabarka 7 Novembre, GafsaKsarMorocco: Mohammed V, Casablanca; Port de Tanger ferry terminalLibya: TripoliEgypt: Sharm El Sheikh, Hurghada, SohagAlgeria: Houari Boumediene, Algiers

EUroSPrINTEr reliable luggage transportation for use

on escalators:

O.R. Tambo International Airport, Johannesburg: 3,600 trolleys

Cape Town International Airport: 2,200 trolleys

King Shaka International Airport, Durban: 1,800 trolleys

CAPE ToWN INTErNATIoNAl is a Wanzl customer.

Over the past few months, Wanzl supplied 15 African airports

with luggage transport trolleys, as well as a ferry terminal in

Morocco.

NEW the main airport terminal in Cape Town.

SOUTH AFRICA | PASSENGER HANDLING SERVICES


06 Logistics + Industry

WAITroSE will soon be introducing the new order picking

trolley in 30 key stores for home delivery of food products.

The trolleys offer 20 % more picking capacity, leading to cost

reductions and increased efficiency.

PAGE 42 50

43

Cooperation for effective picking

EqUAlly HIgH qUAlITy FroM WANzl the shopping

trolleys at Waitrose.

AFTEr SHoPPINg IN THE STorE, customers can opt to

use the Waitrose Delivery.

Two of the retail industrys leading suppliers have joined forces to develop a new generation of product picking trolleys. X2 Computing, one of the UKs fastest growing sup-pliers of mobile computing solutions, has teamed up with, one of the worlds largest manufacturers of high quality retail equipment Wanzl, to offer a range of new custom-built picking trolleys, with integrated IT solutions, to meet the individual requirements of retail and warehouse operations. The new trolleys are easier to use, provide increased additional picking capacity and deliver significant cost savings and efficiencies throughout the e-fulfilment process. Our commitment to developing custom mobile computing solutions for these sec-tors has resulted in significant orders from some of the worlds

largest home shopping operations in the UK, USA, Portugal, Scandinavia and Australia, commented Francis Davis, Managing Director of X2 Computing. Integrating best-of-breed computing technology with custom trolleys designed by the X2 team and built by one of the worlds most innovative manufacturers will streamline the product picking process and enable retailers to provide a faster and more efficient customer service.

E-Fulfilment shows strong growth

LOGISTICS + INDUSTRY

GREAT BRITAIN | LOGISTICS + INDUSTRY

We are delighted to be working in partnership with X2 Computing.DOUG JEFFERY, Head of Logistics + Industry for Wanzl UK


The original concept for the trolleys was developed in close partnership with a number of global retail brands. They are now being used by Waitrose as part of its WaitroseDeliver home shopping service in the UK. Each trolley is equipped with an onboard scanner and a tablet PC powered by a small, lightweight all-day battery solution. The battery, tablet PC and scanner are easily removed for charging or replacement enabling the trolleys to be safely stored outside to maximise in-store retail floor space. This also enables the trolleys to be used in smaller retail premises where space is at a premium. X2 Computing and Wanzl Logistics + Industry have also developed a range of custom modular charging solutions housed in secure cabinets with the capacity to store and charge multiple computers and batteries.

WAITroSE, one of the largest super-

market chains in Great Britain is known

for high quality and the freshness and

variety of the products. That is why

Waitrose is appointed a 'royal supplier'

by Queen Elizabeth II. The 40,000 or so

Waitrose employees are co-owners of

the company.

THE WAITroSEDElIVEr HoME SHoPPINg SErVICE:

Ordered online, picked and off it goes to the free delivery

service

directly to the front door.

SErVICE: whether its groceries fresh on the table or

selected gifts.

According to Wolfgang kaup, Head of logistics + Industry for Wanzl gmbH and Doug Jeffery, Head of logistics + Industry for Wanzl Uk: We are both delighted to be working in partnership with X2 Computing to develop a new genera-tion of picking trolleys to meet the increasing demand for customised e-fulfilment solutions. The combined expertise of two market-leading suppliers has resulted in a unique and powerful solution that is scalable to high volume quality prod-uction standards. It will speed up the product picking process, reduce error rates and deliver a lower cost of ownership. This new generation of picking trolleys is designed and custom- built from the ground up to customer specifications in a wide range of different sizes and configurations. They feature a number of innovations including an integrated braking system and a fifth, central wheel that reduces steering forces by up to 80 % compared with traditional fixed wheel systems. This results in a reduced turning circle and provides high levels of manoeuvrability using one hand an important benefit when the trolleys are fully loaded.

www.waitrosedeliver.comwww.wanzllogistikindustrie.com

45

These unique and innovative computerbased picking trolleys will enable X2 Computing to maintain its position as a leading supplier of custom mobile computing solutions to the retail and logistics customers. They will deliver significant efficiencies and improved productivity throughout the efulfilment sector, concluded Francis Davis.

FRANCIS DAVIS, Managing Director of X2 Computing

GREAT BRITAIN | LOGISTICS + INDUSTRY


Pick to Light carts: Order picking, sorting and packing

Exercises for reading and writing, historical themes presented clearly, learning modules for environmental studies or geography: Noordhoff Uitgevers is the largest education and schoolbook publisher in the Netherlands. Over 400 employees use a great deal of fun, creativity and profession-alism to create educational material for Dutch primary and secondary schools. Noordhoff Uitgevers is also involved in vocational train-ing, further education and higher education with books, journals, supplementary digital learning materials and other services. Millions of items pass through the distribution centre in Groningen each year. Since April 2010, nine specially customised order picking carts from Wanzl have been supporting efficient logistics management at Noordhoff Uitgevers. Within three months of the contract being signed at the end of 2009, Wanzl developed a cart solution tailored to the requirements and wishes of Noordhoff Uitgevers.

In the second step, INTHEr logistics Engineering, which has been a software specialist for the integration of automatic warehouse and order picking systems for the last ten years, equipped the Wanzl order picking carts with the INTHEr lC automation software for Pick to light carts. "In order to exactly meet the individual requirements in each case, INTHER develops the pick carts in a customer-specific way", explains Mike Strijbos, INTHER Manager Project Depart-ment. The number of order picking positions per cart is de pend ent on the order profile; for example at Noordhoff Uitgevers it is twelve places per cart. For every one of these twelve order picking positions, a Pick to Light module was installed on the pick cart, which is powered by a battery inte-grated in the pick cart. Thanks to the static installation of the Pick to Light modules on the pick carts, instead of on the numerous storage spaces in the Noordhoff Uitgevers ware-house, significantly fewer modules were needed, and there-fore substantial cost savings were made. A wireless RF module was installed for the connection of the pick carts' INTHER LC software to the Noordhoff Uitgevers Warehouse Management System. This module works according to the latest wireless network technology.

Interesting factLOGISTICS + INDUSTRY

INTHEr achieves cost reductions for

its customers through improvements in

throughput, productivity, efficiency and

quality.

NoorDHoFF UITgEVErS, the

largest education and schoolbook

publisher in the Netherlands, relies

on its partners Wanzl and INTHER

for logistics.

47

"With the Pick to Light carts, numerous orders can be simultaneously picked, sorted and packaged. This significantly increases the efficiency of the order picking process." (Pick and Pack philosophy)

WILLEM VERHALLE, INTHER Project Manager

NETHERLANDS | LOGISTICS + INDUSTRY

Pick to Light carts: Order picking, sorting and packing

One Stop Shop

For more than ten years, INTHEr logistics Engineering has specialised in software for the integration of automatic warehousing and order picking systems. Their own devel-opments include a voice recognition system and order picking with Pick to Light and Sort by Light systems, for example. Additionally, INTHER also uses RF scanning and RFID inte-gration. The automation system INTHER LC is used in warehouses, logistics centres and production facilities worldwide.

As an executive system integrator, INTHER is therefore the one stop shop for its custom ers and on hand for all matters relating to logistical automation. Today, with subsidi-aries in the Netherlands, Germany, Moldova and the USA, INTHER operates in many differ ent types of business as a general con-tractor: logistics, retail/food, fashion, pharma-ceuticals, cosmetics, books and magazines, spare parts and multimedia.

www.inthergroup.com

" We have customers whose order picking performance has increased by up to 40 % thanks to the use of Pick to Light carts, and at the same time their rate of order picking errors has fallen to 0.02 %."

MIKE STRIJBOS, INTHER Manager Project Department

BATCH orDEr PICkINg AT

NoorDHoFF UITgEVErS twelve

orders are simultaneously processed.

The Pick to Light carts were developed

in cooperation with Wanzl and INTHER.

Every cart is equipped with four levels

and has space for twelve order picking

positions.

THE orDErS AlrEADy SorTED

into cartons go from the Pick to Light

cart directly onto the conveyor belt

that saves time and money. Here, the

cartons are assessed, semi-automatically

sealed, labelled and shipped.

The order picking itself saves time, money and legwork: incoming orders are grouped together according to identical item positions, using IT. The picker then receives their order batch and the associated pick cart. The first order picking position is displayed on the central display of the pick cart and then an employee goes to this position with the pick cart and confirms the position or the item barcode with an RF scanner. Then the Pick to Light modules on the pick cart light up for the orders that require these items. At the same time, respective display shows the required order picking quantity. The employee picks the item quantity as shown on the display and presses the switch on the Pick to Light module to confirm. A great advantage of the Pick to Light Cart System is the possibility to complete numerous orders at once (multi order picking). "The integrated INTHER LC software calculates the ideal batch for a Pick to Light cart on the basis of the ABC sorting of items and on order priority. This procedure reduces the walking distance in the warehouse enormously", says INTHER Project Manager Willem Verhalle. The items picked are immediately distributed across the various orders in the pick cart. A further time saving is achieved during packaging by directly order picking into the cartoned shipping container. This all results in a system that simultaneously picks, sorts and packages.


During its 60-year company history, Wolford has established itself as a luxury brand in the premium sector of the international fashion world.

Top labelLOGISTICS + INDUSTRY

The Wolford brand has been registered as a protected trade mark since 1950. A year before this, the industrialist Reinhold Wolff from Vorarlberg and the retail entrepre-neur Walter Palmers from Vienna had already founded the company Wolff & Co. KG in Bregenz, Lake Constance. With its own dye works and moulding shop, the company started manufacturing nylon stockings in the same year that nylon was first introduced to Europe. During the coming six decades, the company developed from a leg and body-wear provider to an internationally acclaimed premium brand with a product portfolio

cover ing your wardrobe from head to toe. Core areas are the well-established product groups of legwear, ready-to-wear and lingerie. Swimwear made from high-quality materials as well as textile accessories and belts that draw attention through exciting details also form part of the range. By the 1980s, Wolford was already implementing the ideas of inter-national designers who caused a furore on the catwalks with their creations. In the mid-1990s, the first design coopera-tions began, with Wolford meets Vivienne Westwood and Wolford + Lagerfeld Gallery by Karl Lagerfeld. Further seasonal co-brandings followed, such as with Kenzo, Emilio Pucci and Valentino. Today, Wolford AG, which was floated on the stock exchange in Vienna and Paris in 1995 with the LADY AKTIE shares, has 14 subsidiaries worldwide and markets its

WolForD Luxury brand for 60 years.

49

prod ucts in around 65 countries using monobrand boutiques and trade partners as well as online shops.

on its journey to becoming a luxury brand, Wolford proved itself time and again a pioneer in the fashion world. As early as 1953, the first double perlon stockings were introduced on the market and, in the following years, production expanded rapidly following the acquisition of circular knitting machines. With the first seamless stockings, Fatal, Wolford caused a furore in the fashion world. Even today, these stockings that do not show under clinging clothes are one of the Wolford bestsellers. To date, Wolford still works with circular knitting machines, which guarantee unmistakable knitting competency. Claiming to be a luxury brand is based among other things

on an uncompromising focus on quality that is maintained throughout all areas of the company, from material purchasing and prod uction right through to distribution, says Holger Dahmen, CEO of Wolford AG, to explain the consistent brand strategy.

THE HEADqUArTErS SHoP IN

BrEgENz: exclusive products with

luxury status. Wolford has a worldwide

network of boutiques in selected loca-

tions such as Paris, London, Geneva,

Hong Kong and Leipzig.

WolForD HEAD oFFICE

in Austria.

qUAlITy ProDUCTIoN in the

Wolford dye works in Bregenz, Austria.

AUSTRIA | LOGISTICS + INDUSTRY


Wanzl transports

ready for loading: To support Wolford in maintaining its high quality standards, Wanzl delivered mobile containers to Bregenz in February 2010 that were made-to-measure specially to Wolford's requirements for the transportation of textile products between the individual finishing stages. Wanzl provided the theft-proof Customized Solutions with a rod construction for picking up textiles as well as foil covers for protection against dirt and dust.

Wolford quality

only the finest yarns in the world that pass numerous quality tests find their way into Wolford production. The final finishing of a stocking requires up to 16 work processes, a body up to 25 and a swimsuit even up to 45. Knitting a stocking alone to Wolford quality standards takes between four and fifteen minutes. The following finishing of the foot part requires 35 stitches per centimetre. Then it goes for washing, followed by the dyeing process. The end process is the precise prod-uct control with quality approval. Not until then can they say: ready for international dispatch!

FEMININE: The current 2010/11 autumn / winter collec-

tion from Wolford draws on feminine accents with silhouette.

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03

04

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02

51PREVIEW

Wanzl Worldwide No 10

You the customers and partners of Wanzl will once again receive points of interest, news and trivia in the next Wanzl Worldwide magazine, which will be available in time for EuroShop 2011. Topics include:

Topics in the next magazine

01 EuroShop 2011

Contacts, opportunities, perspectives: From 26 February to 2 March 2011, the international world of retail will meet in Dsseldorf. With over 1,800 exhibitors from 50 countries and more than 100,000 visitors worldwide.

02 'Konsument 2020'

What have been the most important consumer trends over the course of time? Futurologist Matthias Horx gives answers in the 'Konsument 2020' study.

03 Trade in Mesopotamia

This autumn, Carrefour will open its first shopping centre in Iraq. The shopping mall offers space for over 350 outlets as well as an ice rink and a bowling centre. Wanzl provides the shopping trolleys.

04 Cuddling up in the cold

The ice hotel in Jukkasjrvi, Sweden is reminiscent of the palace from the Hans Christian Andersen fairy tale 'The Snow queen': Every late autumn, when the extreme cold weather grips Lapland, an ice hotel is built from 3,000 tonnes of ice and 30,000 cubic metres of snow.

05 Order picking for Nike

Wanzl order picking trolleys have recently started being used by Nike in China. Nike, one of the world's leading manufacturers for sports equipment, is well-known for its extensive collection of sports shoes.

PREVIEW

No 09 | 2010


Wanzl

Metallwarenfabrik GmbH Bubesheimer Strasse 4 89340 Leipheim, Germany P.O. Box 1129 89336 Leipheim, Germany Phone +49 (0) 8221 / 729 - 0 Fax +49 (0) 8221 / 729 -1000 [email protected] www.wanzl.com

Europe Subsidiaries

Austria Wanzl Gesellschaft mbH Deutschstrasse 12 1230 Vienna Phone +43 (0) 1 / 616 25 46 Fax +43 (0) 1 / 616 25 46 20 [email protected] www.wanzl.at

Belgium / luxembourg Wanzl b.v.b.a. Ambachtenlaan 36 Ambachtenlijke zone Haasrode 3001 Heverlee Phone +32 (0) 16 / 40 28 30 Fax +32 (0) 16 / 40 01 69 [email protected] www.wanzl.be

Czech republic Wanzl spol s.r.o. Okr. Olomouc 78347 Hnvotn 333 Phone +42 (0) 585 / 75 15 55 Fax +42 (0) 585 / 75 15 51 Prague: Phone +42 (0) 244 / 09 07 44 Fax +42 (0) 244 / 09 07 40 [email protected] www.wanzl.cz

France Wanzl SAS 21, Rue Westrich BP 30134 67603 Slstat Cedex Phone +33 (0) 388 57 48 50 Fax +33 (0) 388 92 17 23 [email protected] Paris: Phone +33 (0) 144 75 02 02 Fax +33 (0) 144 75 31 00 [email protected] www.wanzl.fr

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Hungary Wanzl Magyarorszag KFT Kunigunda u. 58 1037 Budapest III Phone +36 (0) 1 / 387 37 92 Fax +36 (0) 1 / 437 08 50 [email protected] www.wanzl.hu

Italy Wanzl Italia S.r.l. Via Del Ferro no 8 / 10, Localita Averolda 25039 Travagliato Phone +39 (0) 30 / 686 39 49 Fax +39 (0) 30 / 686 45 22 [email protected] www.wanzl.com

Netherlands Wanzl Nederland b.v. Karolusstraat 4 4903 RJ Oosterhout Phone +31 (0) 162 / 42 22 50 Fax +31 (0) 162 / 45 46 50 [email protected] www.wanzl.nl

Poland Wanzl Sp.z o.o. ul. Mszczonowska 69 05-830 Nadarzyn Phone +48 (0) 22 / 739 73 80 Fax +48 (0) 22 / 739 73 85 [email protected] www.wanzl.pl

russia / CIS OOO Wanzl Mawy Distribution Altufyevskoye Chaussee 44 127566 Moscow Phone +7 495 / 708 40 90 Fax +7 495 / 708 40 92 [email protected] www.wanzl.ru

Slovak republic Wanzl SK, s.r.o. Cukrovarsk 427 926 01 Sered Phone +42 1 / 317 89 13 81 Fax +42 1 / 317 89 79 28 [email protected] www.wanzl.sk

Spain Wanzl Equipamiento Comercial, S.L. Poligono Industrial El Pla c / Miquel Torell i Pags, 58 Nave 1 Apdo. de Correos 1485 08750 Molins de Rei Barcelona Phone +34 (0) 93 / 680 36 50 Fax +34 (0) 93 / 680 36 52 [email protected] www.wanzl.es

Switzerland Wanzl (Switzerland) AG Industrie Hegi 2 9425 Thal Phone +41 (0) 71 / 886 90 10 Fax +41 (0) 71 / 886 90 15 [email protected] www.wanzl.ch

Ukraine TzOV Wanzl-MAWY Schovkovychna vul. 42-44 01601 Kiev Phone +380 44 / 390 11 12 Fax +380 44 / 390 11 14 [email protected] www.wanzl-mawy.com.ua

Europe representatives

Bulgaria Monitor (1) OOD Gotse Delchev 45 Kostenski vodopad str. en B Ap 1 1404 Sofia Phone +359 (2) 952 33 31 Fax +359 (2) 952 26 92 [email protected]

Croatia Smeh d.o.o. zagrebaka cesta 233 10000 zagreb Phone +385 1/ 3882 668 Fax 385 1/ 3882 674 [email protected]

Cyprus P.C. Orinos Ltd. P.O. Box 21285 505 Nicosia Phone +357 (0) 22 / 45 84 00 Fax +357 (0) 22 / 76 76 54

Denmark Expedit a / s Toftegaardsvej 4 P.O. Box 86 8370 Hadsten Phone +45 87 / 61 22 00 Fax +45 87 / 61 23 00 [email protected]

Estonia Melton Peterburi Tee 71 11415 Tallinn Phone +372 (0) 6 / 20 50 51 Fax +372 (0) 6 / 20 50 52 [email protected]

Finland Expedit a /s filial i Finland Mestarintie 8B 01730 Vantaa Phone +358 207 43 36 40 Fax +358 207 43 36 49 [email protected]

greece Voyatzoglou Systems S.A. 12 km Nat. Road, Athens, Lamia 14451 Metamorfosi Phone +3 (0) 210 / 288 86 00 Phone +3 (0) 210 / 288 86 45 Fax +3 (0) 210 / 288 86 99

Iceland Rmi (Ofnasmijan) ehf Skemmuvegur 6 200 Kpavogur Phone +354 (0) 1 / 511 11 06 Fax +354 (0) 1 / 511 11 10 [email protected]

latvia Kompanija Vitrum G. Astras 3a 1082 Riga Phone +371 (0) 7 / 80 23 84 Fax +371 (0) 7 / 80 23 87 [email protected]

lithuania UAB Husas Pramones g. 141 2000 Vilnius Phone +370 5 / 260 74 52 Fax +370 5 / 267 03 40 [email protected]

Macedonia MAG Commerce Str. zelevo 3-3 / 9 1000 Skopje Phone +389 (0) 2 / 307 65 93 Fax +389 (0) 2 / 307 65 93 Mobile +389 (0) 70 26 64 59 [email protected]

Malta CRC Creative Refurbishing Centre (Malta) Ltd. Tilios Bldgs., St.Pauls street Naxxar NXR 4016 Phone +356 21 / 41 94 00 +356 21 / 41 96 00 Fax +356 21 / 41 95 00 Mobile +356 99 47 94 00 [email protected] www.crcmalta.com

Norway Expedit Norge a / s Hvamveien 4 2026 Skjetten Phone +47 64 83 13 00 Fax +47 64 83 13 99 [email protected]

Portugal Distrol Av. Oscar Monteiro Torres, 37 A-C 1000-216 Lisbon Phone +351 (0) 21 / 79 60 13 6-9 Fax +351 (0) 21 / 796 23 29 [email protected]

romania Eurofit / Vozatyoglou Systems Romania SRL St. Viitorulu 199, sect. 2 Bucharest Phone +40 (0) 21 / 212 39 90 Fax +40 (0) 21 / 212 39 64 [email protected]

Serbia Smeh d.o.o. Lovaka 14 22300 Stara Pazova Phone +381 22 363 637 Fax +381 22 363 980 [email protected]

Slovenia Smeh d.o.o. Gorjupova 13 1000 Ljubljana Phone +386 (0) 1 / 244 08 00 Fax +386 (0) 1 / 244 08 10 [email protected]

Sweden Expedit Sverige AB Grdsfogdevgen 16 SE-168 66 Bromma Phone +46 (0) 8 626 07 70 Fax +46 (0) 8 627 02 11 [email protected] www.expedit.se

Turkey CGE Magaza Ekipmanlari PAz.SAN.TIC.AS Bursa Oranize Sanayi Bolgesi Kahvereng Cadde No. 16 16159 Bursa Phone +90 (0) 224 / 28

wan aslghadg kdjshga

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