water management and efficiency in hospitality

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WATER MANAGEMENT WATER MANAGEMENT

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Water scarcity is a recognised global problem, with demand for water projected to exceed supply by 40% by 2030. By the same year, half the world’s population will be living in areas of high water stress. How can hotels save water? How can management educate staff and guest in water saving practices?

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Page 1: Water Management and Efficiency in Hospitality

WATER MANAGEMENT

WATER MANAGEMENT

Page 2: Water Management and Efficiency in Hospitality

WHY THE NEED TO CONSERVE WATER?Water scarcity is a recognized global problem, which demand for water projected to exceed supply by 40% by 2030

Most water (97%) is in oceans, which cover 71% of the earth’s surface. 3% is fresh water, two-thirds of which is tied up as ice in glaciers and at the poles. This lives approximately 1% as freshwater in rivers, lakes, the atmosphere and in grownwater

Water accounts for 10% of utility bills in many hotels

According to the UK’s Environment Agency, hotels can reduce the amount of water consumed per guests per night by up to 50% compared with establishments with poor performance in water consumption

The private sector is a major water user and often completely dependent on water for production and service delivery. The Hospitality industry is one of these where water plays a determining part in everyday operations and potential growth

WATER MANAGEMENT

Page 3: Water Management and Efficiency in Hospitality

WATER EFFICIENCY: ESTABLISH A WATER MANAGEMENT PLAN

WATER MANAGEMENT

Page 4: Water Management and Efficiency in Hospitality

THE FIRST STEP IS TO START MEASURING WATER CONSUMPTION AND SET SOME TANGIBLE TARGETS

INSTALLING METERS AND TAKING REGULAR READINGS WILL AID THIS AND SUB-METERS WILL HELP YOU SEE WHERE THE AREAS OF GREATEST USE ARE

WATER MANAGEMENT

Page 5: Water Management and Efficiency in Hospitality

CARRY OUT A WATER AUDIT TO SHOW WHERE THE MAJOR WATER COSTS ARE AND WHERE SAVINGS CAN BE MADE

COMPARE TOTAL AND DEPARTAMENTAL CONSUMPTION FIGURES WITH HOTEL INDUSTRY BENCHMARKS TO DETERMING POTENTIAL SAVINGS

WATER MANAGEMENT

Page 6: Water Management and Efficiency in Hospitality

CALCULATE WATER USED PER GUEST PER NINGHT BY DIVIDING THE TOTAL WATER CONSUMED IN METRES (CUBIC) RATHER THAN LITRES

ESTABLISH REALISTIC GOALS FOR EACH DEPARTMENT AND THE ENTIRE HOTEL

WATER MANAGEMENT

Page 7: Water Management and Efficiency in Hospitality

COMMUNICATE THE MANAGEMENT’S COMMITMENT TO WATER REDUCTION AND THE SUBSEQUENT OBJECTIVES AND GOALS TO ALL EMPLOYEES

TRAIN STAFF SO THEY UNDERSTAND HOW TO MAKE PRUDENT USE OF WATER AND HOW TO MAINTAIN EQUIPMENT IN OPTIMUM ENERGY-EFFICIENCY

WATER MANAGEMENT

Page 8: Water Management and Efficiency in Hospitality

ENCOURAGE STAFF TO PUT FORWARD THEIR OWN SUGGESTIONS FOR WATER REDUCTION

ESTABLISH MONITORING AND TARGETING SYSTEMS SO THAT YOU CAN REGULARLY REPORT PROGRESS BACK TO STAFF AND OTHER STAKEHOLDERS

WATER MANAGEMENT

Page 9: Water Management and Efficiency in Hospitality

WATER MANAGEMENT

Page 10: Water Management and Efficiency in Hospitality

WATER USE REDUCTION

WATER MANAGEMENT

Page 11: Water Management and Efficiency in Hospitality

THE FIRST STEP IN WATER MANAGEMENT IS AN EFFICIENT DESIGN AND MAINTAINED PLUMBING SYSTEM

TO AVOID WATER LEAKS !!!!

WATER MANAGEMENT

Page 12: Water Management and Efficiency in Hospitality

SHOWERS

SHOWER FLOW SHOULD BE NO MORE THAN 10 LITRES/ MIN(can be measured with a bucket and stopwatch)

TAPS

CONVENTIONAL TAPS MORE THAN 6 LITRES/ MIN OR 4 LITRES A HAND WASH(can be measured with a bucket and stopwatch)

50% REDUCTION

50% REDUCTION

LOW FLOW SHOWER HEADS

FAUCET AERATORS

WATER MANAGEMENT

Page 13: Water Management and Efficiency in Hospitality

PUBLIC TOILLETS, SPA OR SWIMMING POOL

PUSH BUTTON SHOWER SINK TAPS INFRARED SENSORS

WATER MANAGEMENT

Page 14: Water Management and Efficiency in Hospitality

TOILET

LOW FLOW TOILETS USE AN AVERAGE OF JUST SIX LITRES PER FLUSH (COMPARED TO OLDER MODELS)

DOUBLE FLUSH TOILETS OR PUT A TOILET TANK DISPLACEMENT DEVICE

WATER MANAGEMENT

Page 15: Water Management and Efficiency in Hospitality

LAUNDRY

WASH SMALL QUANTITIES IN A 5KG MACHINE

ALWAYS ENRURE MACHINES ARE FULLY LOAD

MINIMIZE THE RINSE CYCLE AS MUCH AS POSSIBLE WITHOUT REDUCING QUALITYMAINTENANCE IS ALSO KEY

WATER MANAGEMENT

Page 16: Water Management and Efficiency in Hospitality

SWIMMING POOL

CONDUCT REGULAR MAINTENANCE TO PREVENT LEAKS. READ WATER METERS (LAST THINK AT NIGHT AND FIRST THING IN THE MORNING

PREVENT FOR LEAKS

WATER MANAGEMENT

Page 17: Water Management and Efficiency in Hospitality

Bucket Test Procedure:1. Bring the pool water to its normal level2. Fill an empty bucket with pool water to about one inch from the top of bucket.3. Place the bucket on the first or second step of the pool. 4. Mark the water level inside the bucket.5. Mark the water level of the pool on the outside of the bucket, on the pool wall, or skimmer face plate.6. Operate the pool for 24 hours as it had been operated when a leak was first suspected.7. After 24 hours, compare the two levels. If the pool water (outside mark) goes down more than the inside water level, there is probably a leak.

WATER MANAGEMENT

Page 18: Water Management and Efficiency in Hospitality

SWIMMING POOL

BACKWASH THE SWIMMINPOOL EVERY TWO TO THREE DAYS RATHER THAN DAILY

IT IS ALSO BEST TO OPT FOR A BACKWASH SYSTEM WHERE WATER CAN BE RECAPTURED AND USE FOR IRRIGATION

BACKWASH SWIMMING POOL FITERS

WATER MANAGEMENT

Page 19: Water Management and Efficiency in Hospitality

COVER SWIMMING POOL FOR EVAPORATIONThe evaporation rate from an outdoor pool varies depending on the pool's temperature, air temperature and humidity, and the wind speed at the pool surface. The higher the pool temperature and wind speed and the lower the humidity, the greater the evaporation rate

SWIMMING POOL

WATER MANAGEMENT

Page 20: Water Management and Efficiency in Hospitality

GARDENS & GROUNDS

DO NOT WATER GROUNDS IN THE HEAT OF THE DAY. IN HOT CLIMATES, THE BEST TIME TO WATER IS IN THE EVENING

IT IS BEST TO AVOID AUTOMATED WATERING SYSTEMS, HOWEVER IF THEY DO HAVE TO BE USED WATER CAN BE SAVED BY FITTING TIMERS ON SPRINKLERS TO CONTROL WATER USE TO AVOID OVER WATERING

PUT A PROCEDURE IN PLACE FOR MANUAL WATERING AND TRAIN GARDENING STAFF TO REDUCE WATER USE WHERE POSSIBLE

WATER MANAGEMENT

Page 21: Water Management and Efficiency in Hospitality

GARDENS & GROUNDS

USE RAIN WATER HARVESTING TECHNIQUES TO DIVERT AND CAPTURE RAINWATER FROM ROOFS AND GUTTERS

WATER CAN BE DIVERTED INTO UNDERGROUND STORAGE TANKS OR INTO WATER BUTTS

PLANTS ACTUALLY PREFER RAINWATER TO TREATED WATER FROM A TAP

WATER MANAGEMENT

Page 22: Water Management and Efficiency in Hospitality

GARDENS & GROUNDS

IF POSSIBLE, USE GREY WATER FROM BATHS AND SINKS FOR IRRIGATION

WATER MANAGEMENT

Page 23: Water Management and Efficiency in Hospitality

GARDENS & GROUNDS

NATIVE SPECIES OF PLANT OFTEN NEED LESS WATER

DESING AND LANDSCAPE YOUR GROUNDS IN KEEPING WITH THE EXISTING ENVIRONMENT

WATER MANAGEMENT

Page 24: Water Management and Efficiency in Hospitality

KITCHEN

WATER MANAGEMENT

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HOUSEKEEPING

PUT PROCEDURES IN PLACE AND CONDUCT TRAINING TO INFORM HOUSEKEEPING ON HOW THEY CAN REDUCE WATER USE

THESE PROCEDURES SHOULD INCLUDE HOW MANY TIMES TO FLUSH THE TOILET WHEN CLEANING, NOT TO LEAVE TAPS RUNNING OR USE EXCESSIVE WATER

SOME HOTELS HAVE ESTIMATED THAN ONLY SMALL PERCENTAGE OF WATER CONSUMED IS ACTUALLY BY THE GUESTS, THE REMAINDER IS USED BY CHAMBERMAINDS DURING CLEANING

WATER MANAGEMENT

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HOUSEKEEPING

LINEN REUSE PROGRAMMEWHY ARE MOST GUEST SCEPTIC ABOUT IT?

WATER MANAGEMENT

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One night can mean significant savings. - Make a Green Choice

The Four Points Milan Hotel is proudly giving you the opportunity to "Make A Green Choice" by allowing you the option to conserve water, electricity, gas and chemicals. As part of our green initiatives program, we are offering a € 5 voucher to our Nectare restaurant awarded at checkout for each night you decline housekeeping (except day of departure)

WATER MANAGEMENT

Page 28: Water Management and Efficiency in Hospitality

WATER AND THE STAKEHOLDER: COMMUNICATING AND EDUCATING

WATER MANAGEMENT

Page 29: Water Management and Efficiency in Hospitality

FROM ALL OF THE ABOVE, A KEY COMPONENT OF A WATER MANAGEMENT ACTION PLAN IS COMMUNICATION WITH AN EDUCATION OF STAFF

---BUT IT SHOULD BE SEEN AS HIGH PURPOSE TOGETHER WITH OTHER ENERGY EFFICIENCY MEASURES

WATER MANAGEMENT

Page 30: Water Management and Efficiency in Hospitality

HOTELS CAN ALSO PLAY A ROLE IN EDUCATING CUSTOMERS ABOUT WATER ISSUES BY:COMMUNICATE TO GUESTS THE IMPORTANCE OF FRESH WATER RESOURCES WITHIN THE AREA AND PROVIDE OPPORTUNITIES TO ALLOW GUESTSS TO USE WATER WISELY

ENCOURAGE GUESTS TO SHOWER INSTEAD OF BATH

SUGGESTS THEY DO NOT LEAVE THE TAP RUNNING WHEN BRUSHING THEIR TEETH. IT CAN SAVE UP TO NINE LITRES EACH TIME THEY DO SO!

INVITE THEM TO REUSE THEIR TOWELS AND LINENS BY OPTING NOT TO HAVE THEM CHANGED EVERY DAY

INCENTIVISE GUESTS TO CHANGE THEIR BEHAVIOR THROUGH DONATIONS TO CHARITY OR VOCHERS TO SPEND IN HOTEL

INFORM GUESTS HOW THE HOTEL REDUCES WATER CONSUMPTION IN OTHER AREAS OF THE HOTEL

ARE WE FIRST A ROLE MODEL IN ORDER TO EDUCATE GUESTS?

WATER MANAGEMENT