732.932.9271 | www.cpe.rutgers.edu www.cpe.rutgers.edu

New Jersey AgriculturalExperiment Station

Offi ce of Continuing Professional Education

Improving Your Writing SkillsFebruary 5, 2014

Math Refresher for Water/Wastewater OperatorsFebruary 27, 2014

Hot Topics in Wastewater New Class!March 21, 2014

Management Skills for SupervisorsMarch 25 & 26, 2014

Effective Emergency CommunicationsMarch 28, 2014

Customer Service Skills for Utility PersonnelApril 11, 2014

Microbiology for the Non-BiologistApril 23, 2014

Water and Wastewater ChemistryBack to the BasicsApril 29, 2014

Improving Your Writing Skills February 5, 2014 Course Code: EO0110CA14 Instructor: Sharon KinseyRegistration fee: $260 Multi fee: $225 NJ licensed water operators: $127.50 (T, W or VSWS only)

6 TCHs for water and wastewater license holders NJDEP Approval #01-050601-30

No matter what your occupation, eff ective writing and strong communication skills are essential in the workplace. This course will introduce you to the elements needed to develop or refresh this skill, and introduce some great tips on how to communicate with style. Topics include:

• Determining the purpose of the document/knowing your audience • Phrases to avoid in business writing (jargon, cliches and meaningless words) • Communicating diffi cult news • Organizing a document - content strategies and formatting • Clarity, conciseness, punctuation, proofreading • Communicating electronically....and more. This course has been approved for Certifi ed Public Works Managers (CPWM) credits.

Math Refresher for Water/Wastewater OperatorsFebruary 27, 2014 Course code: EO0106CA14

Instructors: Joe Bonaccorso & Steve DowhanRegistration fee: $250 Multi fee: $225 NJ licensed water operators: $125 (T, W or VSWS only)

6 TCHs for NJ water and wastewater license holdersNJDEP Approval #01-010104-30

Operations personnel face math problems on the job every day. This course is designed to build confi dence in the understanding of basic mathematics and problem solving. In a relaxed setting, students are encouraged to draw on workplace experience and common sense to improve their basic math skills and to learn to solve math-related problems that occur daily in the workplace. Topics will include:

• Addition and subtraction• Percentages/graphs• Multiplication and division • Weight/volume relationships• Area/volume calculations• Metric conversions• Velocity and fl ow rate conversions.

A great review for licensing or certifi cation exams!

New Class! Hot Topics in WastewaterMarch 21, 2014 (AM Only) Course code: EO0106CA14

Instructor: Jennifer LoudonRegistration fee: $125 Multi fee: $95

3 TCHs for NJ wastewater license holders onlyNJDEP Approval #01-010104-30

The wastewater industry is continuously evolving, water resource recovery facilities must multi-task: treat the wastewater to ever increasing standards while also recovering valuable nutrients, reducing energy demand, and constantly fi guring out ways of making the treatment process more effi cient. All of this can only be accomplished through research and technological innovation. Organizations such as the Water Environment Research Foundation (WERF) make this possible. WERF is America’s leading independent scientifi c research organization dedicated to wastewater and stormwater issues.

WIth the help of WERF, individual plants and systems across the country are working with cutting edge technologies. For example DC Water has implemented a program that allows them to identify emerging technologies that will help them keep ahead of upcoming regulatory challenges.

Come for a morning to learn about WERF projects , how to get involved and what the future holds!

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732.932.9271 | www.cpe.rutgers.edu732.932.9271 | www.cpe.rutgers.www.cpe.rutgers.edu732.932.9271 | www.cpe.rutgers.edu732.932.9271 | www.cpe.rutgers.edu cpeg 3292 973 271 | wwwwww.cpe.rutgers.edu

- FOUR CONVENIENT WAYS TO REGISTER -Phone: 732.932.9271, M-F 8:00 AM - 4:30 PM. Please have your VISA,

Mastercard, Discover or American Express number ready.

Fax: 732.932.8726, 24 Hours. Please include credit card information or a copy of your check, money order or purchase order with your fax.

Mail: Registration Desk, NJAES Offi ce of Continuing Professional Education, Rutgers University, 102 Ryders Lane, New Brunswick, NJ 08901-8519. Please make checks payable to: Rutgers University

Web: www.cpe.rutgers.edu

Payment Policy - All students must have prearranged for payment to beadmitted to the class (purchase order, check, VISA, Mastercard, AmericanExpress, Discover or money order).

Refunds - You may withdraw from these courses with a full refund (minus a $75 processing fee) provided our offi ce is notifi ed at least three (3) full working days prior to the start of the course. Beyond that time, registrants may be responsible for the full registration fee. Substitutions are welcomed.

NOTE - Continental breakfast and lunch are included in your registration fee for all full-day programs.

Water and Wastewater Chemistry: Back to the BasicsApril 29, 2014 Course code: EO0107CA14

Instructor/Course Coordinator: Michael FurreyRegistration fee: $265 Multi fee: $235

NJ licensed water operators: $132.50 (T, W or VSWS only)6 TCHs for NJ water and wastewater license holders

NJDEP Approval #01-010105-30

This course will address the basic chemistry and treatment methodologies used in drinking water and wastewater operations. Even if you aren’t taking a licensing exam in the near future, let this class help you to review and reinforce the basics. Topics will include: Balancing equations, chemical symbols, scientifi c notation, Chemical contaminants of drinking water detection and limits, NJDEP/USEPA MCLs and wastewater discharge limits, Wastewater treatment chemistry and secondary “nuisance” chemicals, Chemical disinfection - including alternative disinfectants, The chemistry of corrosion control, coagulation, fl occulation and fi ltration, Basic chemical dosage calculations and problem solving.

Microbiology for the Non-Biologist April 23, 2014 Course code: EO0101CA14

Instructor/Course Coordinator: Craig Phelps, Ph.D.Registration fee: $250 Multi fee: $225 NJ licensed water operators: $125(T, W or VSWS only)

6 TCHs for NJ water and wastewater license holdersNJDEP Approval #01-010106-30

This one-day class brings the science of microbiology to an understandable, everyday level for those in the fi elds of drinking water/wastewater treatment, industrial hygiene, environmental science or public health. Participants will be introduced to the physiology, characteristics, nomenclature and taxonomy of various types of microorganisms. Topics will include: bacteria, viruses, fungi, algae, protozoa indicator organisms, antibiotic resistance, testing methods, the microbiology of water and wastewater systems, mitigation options.

Customer Service Skills for Utility PersonnelApril 11, 2014 Course code: EO0108CA14

Instructor: Stan ElsonRegistration fee: $250 Multi fee: $230

NJ licensed water operators: $125 (T, W or VSWS only)6 TCHs for NJ water and wastewater license holders

NDEP Approval #01-100801-30

Customers – who are they? Your fi rst response may be the folks who purchase products or services from you. True, but is there more? What about co-workers who count on you to provide workplace services to them – up and down the line? This course has been designed to help you become more eff ective - and effi cient - in dealing with “customers,” both external and internal. The program will discuss meeting expectations, setting targets and standards, listening techniques, techniques for handling people (including the diffi cult ones!) and steps to problem-solving/resolving confl icts.

Even if you don’t work for a utility company this program can benefi t you and your co-workers! Upcoming Classes of Interest

Onsite Wastewater Disposal Systems Fundamentals of Generators & Transformers Study and Exam Skills forJanuary 14 & 15, 2014 May 21 & 22, 2014 Licensing and Professional Certifi cation TestingInstrumentation for Water/Wastewater Motor Control Circuits June 19, 2014January 16, 2014 May 14 - 16, 2014 Septic Inspection in NJ Ladder Logic Maintaining Water Quality Distribution System June 25 & 26, 2014February 12 & 13, 2014 May 6 & 7, 2014 Visit our website atO & M of Pumps Introduction to Hazardous Waste Management www.cpe.rutgers.eduMarch 11 - 13, 2014 June 12 & 13, 2014

Management Skills for SupervisorsMarch 25 & 26, 2014 Course Code: EO0103CB14

Instructors: Ned Lipman and Terry TomskyFee: $475 Multi-Fee: $440 NJ licensed water operators $237.50 (T, W, VSWS only) 12 TCHs for NJ licensed drinking water and wastewater operators

NJDEP Approval #01-010111-30

Managing employees eff ectively is a challenging and rewarding process which starts with a clear understanding of how our behaviors infl uence workplace environments – let our instructional team of Ned Lipman and Terry Tomsky help get you started! Knowing yourself and the strengths you bring to work is a great place to start to improve your managerial skill set. In this highly popular course, you will explore the essential characteristics of respected leaders and how they create and sustain productive organizations. Through small group discussions and entertaining interactive exercises, you will develop a better understanding of what you can do to improve your work group’s eff ectiveness and acquire new “people” skills to more successfully manage the everyday challenges in your workplace.

CREDIT INFORMATION

• 6 Management for Certifi ed Public Works Managers

• This class has been approved by the New Jersey Department of Health and Senior Services as a provider of NJ Public Health Continuing Education Contact Hours. Call our offi ce for more information on credits.

Effective Emergency CommunicationsMarch 28, 2014 Course Code: EO0109CA14

Instructor: William JamisonRegistration fee: $280 Multi fee: $250 NJ licensed water operators $140 (T, W or VSWS only)

6 TCHs for NJ water and wastewater license holdersNJDEP Approval #01-090603-30

Eff ectively communicating with co-workers, employees, supervisors and the public is critical to successfully operate in any business or organization. This is especially true in times of emergencies, such as power outages, fl oods, hurricanes or other disasters. This course provides awareness level training in developing and delivering communications to the public, partners and the media. The program presents methods to improve internal communications, how to develop partnerships and skills for communicating with the public and/or media during a crisis and employs case study activities to put the information presented into practice.

Bill Jamison (formerly employed by the NJ Department of Health) is a veteran of the axthray scale and other large-scale public health emergencies - let his experience work for you!