water services training group 17 th annual conference creating a new irish water industry
DESCRIPTION
Water Services Training Group 17 th Annual Conference Creating a new Irish Water Industry INEC, Killarney, 5 th September 2013. 1. Creating a new Irish Water Industry. Presentation Title Michael Quinn Change Manager CCMA Water Services Transition Office. - PowerPoint PPT PresentationTRANSCRIPT
1
Water Services Training Group 17th Annual Conference
Creating a new Irish Water Industry
INEC, Killarney, 5th September 2013
Creating a new Irish Water Industry
Presentation TitleMichael Quinn
Change ManagerCCMA Water Services Transition Office
LA concernsHow are these being addressedChanges for LA Water ServicesPreparation for Day 1 Opportunities
Service Level AgreementLA Perspective
Full Cost Recovery LA can’t afford to subsidise Water Services Ensure that all costs incurred are recovered
from IW Loss of efficiency in support services as a result
of activities migrating to IW Limited Resources available for Water Services
23% reduction in LA staff over the past four years
Under resourcing of some LA activities No capacity in LAs to take on additional work Further loss of resources as key staff move to
IW
LA Concerns
Capacity of LAs to implement the scale of change Many other demands on LAs including
Introduction of Shared Services Putting People First
Restrictions on replacing staff Alignment with the Forward Planning process
IW’s capital program should align with the needs of National Spatial Strategy Regional Planning Guidelines County and Local Development Plans
Loss of control over infrastructure investment to facilitate economic development
LA Concerns
The Annual Service Plan will identify All staff involved in the provision of Water Services Activities which are not being done or where they are
being done below the standard required Additional activities required by Irish Water Infrastructural performances issues Headcount and budget impact of new initiatives
Definition in the SLA of all Reasonable Incurred Inputs
The SLA has a dispute resolution process
How are these being Addressed
Change Management Proposal Pilot Impact Assessment in 8 LAs Joint IW/LA Program Management structure Local Steering Committee in each LA Change Management Team with 4 full-time
resources IW will fund 2 resources under the SLA to support
the change management process until 2017 IW will also provide a change manager and a LA
secondee until March 2014
How are these being Addressed
Memorandum of Understanding (MoUs) to be developed on Forward Planning
MoUs will also be developed to cover Flood Management River Basin District Management Major Emergency Management
Submission made to the DECLG to include the alignment of IWs Capital Plan with the Forward Planning Process in the Water Services Legislation
How are these being Addressed
Changes to Expect on Day 1
EPA and HSE will liaise with IW as the Water Utility EPA reporting to be done through IW All incidents will be reported to IW Changes in responsibility for H&S Caretaking, network maintenance and leak repair to
continue as normal Media management will be the responsibility of IW LAs will have to invoice IW for the costs of providing
services IW will be responsible for managing the Capital
Program Budget management will be with IW not within the LA
Changes to Expect on Day 1
It is proposed that All customer contact will be through the IW Call
Centre LAs will use Maximo to receive and resolve customer
issues Procurement of a number of Product Categories will
be through IW’s System. These include Chemicals Energy Sludge Management Plant Hire Pipes & Civil Works
LAs will process Non Domestic meter readings and IW will issues the Bill
Preparation for Day 1
Protocols have been developed by LAs and IW An impact Assessment of the protocols with 8 LAs Document the level of impact on staff in LAs Scope the level of resources required to implement
the changes required Develop an implementation plan for LAs for 1/1/14
Training requirements and schedules System roll-out plan Communications plan Support documentation
Preparation for Day 1
Align the LA cost structure to Water Supply Zone
and Agglomeration
Work related to transfer of assets and liabilities
Preparation of Annual Service Plan and Budget
Valuation of rateable water services assets
The scale of change must match the capacity LAs to implement the changes
Service Performance Improvements Workflow Management system Customer Contact Management System Improvements in GIS and Network Management Systems Targeted funding of infrastructure improvements
Shared Services opportunities GIS Laboratories Training Centres Procurement
Opportunities