wcci appraisal management services
DESCRIPTION
TRANSCRIPT
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Almost 20 Years Experience
OUR BENEFITS
We have had ample time to perfect the assignment and review process.
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Short Turn-Times
OUR BENEFITS
Reports typically delivered within 48 hours of inspection.
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OUR BENEFITS
Online Ordering, File Retrieval, and Status Updates
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OUR BENEFITSBorrower Services1. Compliant Consultation
- We are more than willing to consult with your borrowers regarding the general appraisal process, while remaining compliant (i.e. no report specifics).
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OUR BENEFITSBorrower Services2. Print and Web Collateral
- We can provide your borrowers with a common Q&A to ease the process. We want to optimize your time by answering their questions before they even ask.
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OUR BENEFITS
Borrower Services3. Appraiser Interaction Reviews
- Customer service is tracked through reviews sent out to your borrowers. Appraisers with positive reviews are rewarded, and negative scores result in a lower ranking and consultation (thus less work).
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APPRAISALS
Full AppraisalsFHA AppraisalsCondominiumsExteriorsField ReviewsMulti-FamilyMarket Conditions Addendum442 CertificationsCommercialRent ScheduleREO AppraisalsLand
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APPRAISALS We specialize in FHA Appraisals and have
FHA certified appraisers throughout the nation.
We have spent the past 2 years perfecting our FHA review process to keep small items from delaying your loan.
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APPRAISERQUALIFICATI
ONSAll WCCI Appraisers are required to have the following:
If you have specific appraiser requirements (i.e. FHA Approved) we will make notes in your account to ensure these standards are met for all orders.
•Valid License •E&O Insurance•Exceptional Sample Report(s)•No History of Disciplinary Action or “Blacklisting”
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APPRAISER REVIE
WSIn addition to Borrower Reviews we also do in-house ranking on:
•Quality and Detail of Report(s) •Constant Communication•Timeliness•Overall Customer ServiceThe higher the ranking, the more work that appraiser receives from WCCI.
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ORDER ASSIGNMENT
Step 1: Look at Property Complexity
•Some WCCI Appraisers are experts at oddities (i.e. waterfront, mother-in-laws) so they will get priority for those assignments.
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ORDER ASSIGNMENT
Step 2: Find the Most Local Appraiser•If we are aware that a localized appraiser has an open workload we may assign an order directly to that person.
•If unaware of workload(s) we will send the order out to 2-3 appraisers to ensure timely acceptance.
WCCI never farms out assignments to start bidding wars. Our biggest concerns are locality and reliability.
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ORDER ASSIGNMENT Step 3: Monitor
Appraisal Progress
•We monitor updates to ensure timely turnaround.
•If there is ever a delay in delivery WCCI will notify you immediately. The process is complete once the report has gone through our final review process.
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QUALITY
Every report is hand reviewed by support staff before delivery.
Here is a sample checklist used to ensure quality and efficiency.
This list can be customized to fit each client’s specific needs.
CONTROL
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QUALITYCONTR
OLIn order to avoid this type of reaction, WCCI offers 24/7 email status updates throughout the appraisal process from when inspection is booked to when the report is received.
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COMPLIANCE
With regulatory changes occurring on a seemingly regular basis you can rest assured knowing that WCCI is always up to date on the latest in appraisal compliance regulations.
This is an example of a certificate that can be produced for each order to ensure compliance.
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COMPLIANCE
We can also provide monthly reports to confirm regulatory compliance through an even distribution of appraisers.
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SIGNING UP
Click on “Lender Signup” at our homepage: www.WCCI.biz
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COMPLIANCE
Fill in info and you will receive a New Client Setup Form to complete your setup.
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Note: You can skip this step if you download the New Client Setup Form from this site and email or fax it over.
SIGNING UP
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ORDERING
Login with your provided login and password.
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Click “Order New Appraisal.”
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RECOMMENDATIONS
“Everything went very well. I loved how quickly the reports were returned back to me. I will definitely be ordering from you again.” -Sound Community Bank
“You guys are so great to work with... We LOVE WCCI! (maybe you should have t-shirts made--ha!)” -Pacific Northwest FCU
“We absolutely love the service we get from [WCCI Support Staff], you are always so attentive and easy to talk to!” -Leader 1
“We wish we didn’t have to use two companies, so we could send all our business directly to you!” -BECU
“We have had a good experience with your company and we do expect to continue doing business with you! ...You guys are great, thank you so much.” -Silver State CU
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RECOMMENDATIONS
HOMEOWNER
“Very well dressed and showed up exactly on time, very polite, very courteous, very professional. When [the appraiser] arrived at my house I immediately felt comfortable with her. I knew that she was very professional.”
-Bill E.
“[Appraiser] was very friendly and courteous. He was very respectful and made us feel at ease.” -Mark & Vikki E.
“Early, extremely personable, demonstrated impressive knowledge.” -Terrence B.
“Worked very efficiently, well-focused, not intrusive. Overall probably the most pleasant appraisal I have ever had.” -Jeffrey L.
“[Appraiser] was excellent and very knowledgeable with regard to my area and neighborhood.” -Bruce & Sharon S.
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Nationwide CoverageFor coverage in your state contact me at [email protected].
Our staff is incredibly resourceful, and we are well-known for finding appraisers in even the most rural of markets.
Currently covering 3,100 counties in all 50 States.
COVERAGE
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ORDER TODAY
Contact us with any questions or requests, or to place an order. Thank you!
PHONE: 800-998-7680FAX: 800-805-6675
EMAIL: [email protected]: www.WCCI.biz