wd-40 for your devops toolchain, xmatters [futurestack16]
TRANSCRIPT
Confidential and Proprietary
WD-40 for your DevOpsAbbas Haider AliCTO, xMatters
WD-40 FOR YOUR DEVOPSTOOLCHAIN
Confidential and Proprietary
Abbas Haider AliCTO, xMatters
About me
• 15 years in tech• Computer Engineering from Univ of
Toronto• Startup renaissance man• Office nickname generator
(ask Samwise, Beardly, Zoidberg, Goldy, J-thang, Gar-Bear, T-Cup)
4Confidential and Proprietary
About xMatters
FOUNDED IN
2000 TENS of THOUSANDS
OF ENTERPRISE TEAMS
2014/2015 TOP WORK PLACES
96% RETENTION RATE
GARTNER MQ
LEADERHEADQUARTERS IN
USAOFFICES IN EMEA, APJ,
CANADA
5Confidential and Proprietary
JAN 2016
#1 10 BEST MEDIUM WORKPLACES IN TECH
We used to talk about Software eating the world
Confidential and Proprietary
Mobile is eating software, AI is eating mobile
Confidential and Proprietary
8
IT organizations have been taking steps to evolve
… by adopting new tools and processes
Develop
Build
DeployMonitor
Service Management
Collaboration
Confidential and Proprietary
9
Barriers still exist that prevent agility
… due to lack of integration and automation
❗
❗
❗
Confidential and Proprietary
10
Add disconnected communication to the equation
❗
❗
❗
❗
❗
❗
Executive
Engineer
Developer
IT Ops
Did my unit tests fail?
When am I on-call next?
Too much info!
Are we having an outage?
When will I get my next status update?
This was not an issue on my box?
What is your monitor telling you?
What’s the dial-in number?
Did you see my email?
Open a ticket?
Confidential and Proprietary
… and automation can become compromised
11
Enterprise organizations can suffer the consequences
By 2018 at least
of organizations currently using DevOps principles will not be delivering the benefits stated in the original business cases at the start of the DevOps initiative.50%
Automation stalls requiring manual steps
Redundant tasks
and processes
Too many single points of control
Can’t scale across the enterprise
Confidential and Proprietary
Gartner, Avoid DevOps Disappointment by Setting Expectations and Taking a Product Approach, 06 October 2015 G00280974
12
So many tools, like shopping in a cereal aisle
Confidential and Proprietary 12
13
13
What if you could automate communication across your entire organization adding speed and agility to your
critical processes?
Confidential and Proprietary
14
ANALYTICS
PERFORMANCE
MANAGEMENT
MONITORING
OPS CENTER
CHATAPPLICATION
S
SERVICEMANAGEMEN
T
MANAGER OF
MANAGERS
AUTOMATION
xMatters drives intelligent communication between tools
ENGINEER
LOB OWNER
EXECUTIVE
ENGINEER
USERS
SECURITY
NETWORK
VM’s
SERVERS
CLOUD/HYBRID
15
In reality, those Toolchains are rusty
Confidential and Proprietary 15
16Confidential and Proprietary 16
In reality, thoseToolchains are rusty
17
How many links & threads are in your tool chain?
Connected TOOLCHAIN should enable IT agility and
faster service delivery
TOOLCHAINS must automate hand-offs and address gaps between solutions
Confidential and Proprietary
18
You need a well-oiled toolchain
Confidential and Proprietary 18
Confidential and Proprietary 1905/03/2023
Some use cases
20
Gaming Company - Improving response time & sending message to the right Devops team members
Confidential and Proprietary
Service Management
21
The Kellogg Company - Infrastructure & Service Management coupling
Confidential and Proprietary
Monitor
Service Management
22
Car Dealer Software Company - Consolidate Notifications Across System Monitoring Tools
Confidential and Proprietary
Monitor
Service Management
Collaboration
24
Getty Images – Foundation for Modern Ops
Confidential and Proprietary
Monitor
Service Management
Collaboration
26
Satellite Provider - Allows DevOps teams to integrate their systems and interact with monitoring and take action
Event Management
ChatOps
Monitoring and Alerting
Current Integrations Planned Integrations
DevOps/Agile Support
Online meetings
VoIP Conferencing
Customer Support
CI/CD Pipeline
Confidential and Proprietary 2705/03/2023
Intelligent communication Process and data in context with action
28
Enhance your toolchain links with xMatters intelligent communicationPROCESS FLOW DATA FLOW
AUTOMATED ENGAGEMENT
RESPONSE DRIVEN ACTIONS
AUTOMATED ENGAGEMENT
RESPONSE DRIVEN ACTIONS
Confidential and Proprietary
29
Keep your business running at full speed
Reduce MTTR
Reduce engagement time
Reduce service desk call volumes
Improve alert acknowledgement
Confidential and Proprietary 29
70% 95% 75% 100%
30
Building a toolchain template
Confidential and Proprietary
Develop
Build
DeployMonitor
Service Management
Collaboration
Confidential and Proprietary
Abbas Haider AliCTO, xMatters
THANK YOUWD-40 for Your Devops Toolchain
Confidential and Proprietary
Win $5000 Cash!!
Wear your xMatters t-shirt on
Thursday, Nov. 17 and come by the
xMatters booth # G1 during expo hall
at 12:30 PM for the raffle drawing and
your chance to win $5,000.
You must be present to win and you
MUST be wearing your t-shirt.