wealthcare integrated cdhc platform health...
TRANSCRIPT
WealthCare Integrated CDHC Platform
&
Health Savings Account
Program Overview
BOB CUMMINGS, CEO & MANAGING PRINCIPAL
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Founding Trustee & 2014 President Elect of NAPBA
ABOUT US
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• Headquartered in Northampton, MA
• Administering Pre Tax Accounts since 1988
• Main Street to Wall Street national client base
• Preferred TPA Service Partner with industry leaders
(including NFP, Mercer, Hub, Lockton)
Clodagh Parker, CCA, CCPADirector of Flexible Compensation Services
Janna C. Barcomb, CCA, CCPACOBRA Department Manager
OUR SERVICE OFFERINGS
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• Flexible Spending Accounts
• Health Reimbursement
Arrangements
• Commuter Transit and
Parking Accounts
• Health Savings Accounts
• COBRA and Direct Billing
Administration
• Nondiscrimination Testing
Solutions
EMPOWERING TECHNOLOGY. EXCEPTIONAL SERVICE.
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• Best of Class cloud based Technology Platforms
• Integrated Consumer Engagement Resources and
Participant Empowerment Tools
• Single Stacked Debit Card Payment
Solution for all CDHC accounts
• Exceptional Service Delivery and Client
Experience
• Five Star Participant Reviews
EMPOWERING TECHNOLOGY
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• Account Access From All Connected Devices
• Interactive Account Management and Web Tools
• On Demand Educational Videos and Calculators
• Single Debit Card for All Reimbursement Accounts
WEALTHCARE ADMINISTRATION SYSTEM
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• Employer / HR Administration
• Participant WealthCare Portal
• WealthCare Mobile App
• ABG Benefits Card
• HSA Solution
WEALTHCARE ADMINISTRATION SYSTEM
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Employer / HR Administration
Transaction History
• Individual or Batch Enrollment
• Multiple funding options
• Full integration of all consumer
accounts: FSA, DCAP, HRA,
HSA, LPF, Commuter Transit
and Parking
• Plan year, balances and
contribution information
• Online enrollment and access
into any account
WEALTHCARE ADMINISTRATION SYSTEM
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Employer / HR Administration – Contribution Manager
• View Contributions, per pay
period elections, balances,
and Annual Election
• View Payroll information for
the entire employer group by
payroll date
• View Pending, Future and
Posted payroll deposits
• Manage Contribution batches
WEALTHCARE ADMINISTRATION SYSTEM
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Educational Resources – www.amben.com/WealthCare/hsa
WEALTHCARE ADMINISTRATION SYSTEM
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Participant - WealthCare Portal
• Videos and Decision Tools
• Account Balances
• Family Members Enrolled
• Account Rules
• EOB Details / Deductible Status
• Detailed History of Claims and Deposits
• View by Account Type
• Card Transaction and Denials Displayed in Real Time
• Online Claim Submission
• Ability to Upload Receipts
• Receive Email / Text Notifications
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WEALTHCARE ADMINISTRATION SYSTEM
WealthCare Mobile App
• 500M users will have health apps
by 2015 (Research2Guidance)
• 44% of adults own a smartphone
(Pew)
• 40% of doctors believe health
apps will reduce office visits
• 88% of doctors support patients
monitoring their health at home
• More than 10,000 medical &
healthcare apps available
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WEALTHCARE ADMINISTRATION SYSTEM
WealthCare Mobile App
• Designed to work with IOS and
Android devices
• Account Balances
• Claim & Transaction History
• Submit Claims
• Take a Photo and Upload
Documentation
• Fund HSA
WEALTHCARE ADMINISTRATION SYSTEM
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ABG Benefits Card
• Single card multi stacked account
payment solution connects all
accounts
• Advanced auto substantiation
technology logic
• Auto Substantiation of debit card
transactions above 90%
• The #1 Factor in Participant
Satisfaction
WEALTHCARE ADMINISTRATION SYSTEM
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WealthCare HSA Solution – Our HSA Partners
Custodian
• Avidia Bank is a $1 Billion mutual community bank
• FDIC insured full-service financial institution
• Highly experienced banking and technology management team
Investments
• Devenir is the leading HSA Investment advisor in the country
• Primary focus is to provide investment solutions for HSA accounts
• Clients ranging from small banks to Fortune 50 companies
WEALTHCARE ADMINISTRATION SYSTEM
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WealthCare HSA Solution - Enrollment
• Rolling HSA enrollment
• Self-Create with or without
a census file
• Customizable fields
• HSA beneficiaries,
disclosures, etc.
WEALTHCARE ADMINISTRATION SYSTEM
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WeathCare HSA Solution – Self Service
• HSA Balance
• Investment Portfolio
Balance
• Current and Prior Year
HSA Statistics
WEALTHCARE ADMINISTRATION SYSTEM
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WeathCare HSA Solution - Funding
• Participants can fund with
external transfer or by check
• Schedule one time or future
contributions
• Contributions can be made
for the prior year from 1/1-
4/15
• The system enforces and
displays the IRS limits vs.
contributions received so far.
WEALTHCARE ADMINISTRATION SYSTEM
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WeathCare HSA Solution – Bill Payment
• Participants can make
payments to any payee
suing the HSA Bill Payment
Manager.
• Schedule one time or future
payments
• Payments can be made to
the accountholder to
reimburse themselves.
WEALTHCARE ADMINISTRATION SYSTEM
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WeathCare HSA Solution - Investments
• Single portal to manage
the HSA account and
investments with single
sign on
• Displays your investment
portfolio allocations
• Ability to Trade mutual
funds offered by Devenir
• View your investments
• Setup Asset Allocation
models
WEALTHCARE ADMINISTRATION SYSTEM
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WeathCare HSA Solution – Track Expenses
• Ability for a participant to
track expenses online
• Add Explanation of
Benefit data at any time
• Edit data
• Add attachments
• My Remaining
Responsibility totals up for
summary by year
EXCEPTIONAL SERVICE
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• Certified Cafeteria, Flexible Benefits and COBRA Administrators
• Fast and Accurate Claims Processing
• Knowledgeable Responses to Inquiries
• Comprehensive System Training
EXCEPTIONAL SERVICE
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Enrollment & Materials Overview
• Pre-Enrollment:
Enrollment and Employee
Communications
• Post-Enrollment:
Approximately 2 weeks
prior to effective date
• Post-Plan:
Effective DatePayroll Stuffer
Poster
EXCEPTIONAL SERVICE
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American Benefits has proven to be an instrumental resource for
our clients and has the ability to handle the varying degrees of
complexity that come along with working in the large group
space. Bob and his team have exceeded our expectations in
providing a consistent platform for all our clients which has
been a challenge in the past. ABG process claims quickly and
efficiently and their customer service is top notch. We would
not hesitate to recommend ABG’s services to current or
potential clients as we know the account will be handled
correctly!
William P. Austin, Senior Director
NFP Corporate Services (NY), LLC, New York, NY
EXCEPTIONAL SERVICE
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ABG has performed flawlessly. We placed two of our most
challenging accounts* with ABG in the past 18 months and all
the complaints (which were numerous with the previous
service providers) stopped. On the spreadsheet, sometimes ABG
is a little more expensive than some of the lowest cost service
providers. However, you get exactly what you pay for with ABG
. . . superior implementation, better service and a happy client.
Aaron I. Smith, Managing Principal
Mercer, New York, NY
*Mitsubishi North America and Macquarie Holdings
EXCEPTIONAL SERVICE
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We all continue to be so impressed with the service you and
your team provide. We look to the ABG staff as role models as
we set about standing up our own HR Shared Services
organization.
Ilene R. Colina, Vice President, Human Resources
QinetiQ North America Shared Services
QinetiQ is the world's leading defense technology and security organization.
QinetiQ North America has been an ABG COBRA, FSA and
Commuter client since 2007.
PLAYING TO RAVE REVIEWS
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Bob CummingsCEO & Managing [email protected]: 800-499-3539 ext.211Fax: 877-723-0147
www.amben.com
CONTACT
FIVE STAR PARTICIPANT REVIEWS
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November 11, 2012
Leslie L
We are happy to recommend American Benefits Group as a team
of benefits administration professionals who are responsive,
professional and utterly dedicated to providing superb customer
service!--City Search
January 21, 2013
Eduardo W
I was very pleased with the rapid response I received from
American Benefit customer service today. I had an issue they were
able to solve with one phone call. And then they responded in a
manner you don't see very often these days. They expedited my
claim and were very positive, pleasant and most helpful. -- City Search
March 4, 2013
Joanne R
Each time I've contacted ABG, I have received excellent support in
a timely and courteous fashion. Recently I have been working with
Lindsay who has been extremely helpful and knowledgeable. I
couldn't be more satisfied with the service.
-- City Search
February 14, 2013
Harriet S
I had multiple questions and need a problem resolved. Kristen M's
customer service skills were outstanding. She has a pleasant
personality, clear knowledge and understanding of the needs and
quickly provide advice on how to achieve resolution. Once I
addressed and completed what she needed she quickly resolved
the issues and followed up with an email confirming resolution. This
exceptional service person should be acknowledged.
-- Yelp
March 3, 2013
Albert M
My claims specialist Kristen McNeish was so attentive and patient.
I didn't think follow up like that existed any more! Thank you...It is
great to know you have our back when our medical situations can
leave us emotionally and financially stressed.
-- Yelp
March 21. 2013
Patricia P
After a webinar this morning with American Benefits we had a
couple of questions and contacted Bob Wilson via email. Shortly
after sending the message, Bob called and was most helpful in
answering questions and forwarding information for some
additional setup for us. I was more than pleased with the prompt
responses. We have been happy with the service we receive from
AmBen!
-- Yelp
September 30, 2012
Lucas P
American Benefits Group has exceeded the levels of service we
expect out of an administrative service company. They do business
just like we do, which always places the customer first above all
else. Their plans are easy to understand, their fees are
competitive, and our clients love working with them. I am 100%
confident when placing any piece of business with ABG that it will
be handled professionally, accurately, and timely. Plus, they are an
NFP firm! -- Superpages
September 23, 2012
Connor M
American Benefits Group is an invaluable resource for Mosse and
Mosse Associates and our customers. Our firm engages many
different vendors with extremely complex benefit plan strategies.
None are better than American Benefits in providing best in class
solutions and customer service. Our customers repeatedly mention
how pleased they are with the products and services delivered by
American Benefits.
-- Superpages
October 8, 2012
Lilly M
Floyd Memorial Hospital and Health Services moved their flex plan
to American Benefits Group. We are very pleased with this
company. They have online enrollment, which is very convenient
for the associates. They also send an email as soon as the flex
card has been used and then a few days later, you receive another
email telling you if you need to send a receipt. Each time you
receive the email, your balance is included. Everyone l have dealt
with at ABG is very nice and helpful. -- Superpages
November 9, 2012
John S
I've used services with American Benefits Group for roughly 2+
years and have nothing but good things to say about this group of
professionals. They manage my companies accounts and have
come through for me many times when I needed quick solutions to
tough issues. Each person I've interfaced with has had a positive
attitude and has dealt with me with the utmost respect. Their
website is very intuitive and easy to navigate. Each time I've had to
submit claims the experience was flawless. -- Superpages
January 1, 2013
Charles P
I am extremely pleased with the extremely high level of service that
was provided to me regarding COBRA. American Benefits Group
has every reason to be very proud of you and Linda for the
exceptionally excellent service that you provided. Through out the
process you and Linda provided me guidance that was competent
and most important, caring.
-- Superpages
February 6, 2013
Roger D
We are new with ABG. It is still fresh, but I am happy to say my
experience so far is great. I have found our administrator, to be
responsive, polite and accommodating. Our companies prior
administrator was less than par and this is a refreshing change. I
am also appreciating the sophistication of their portals. A bit
complex, but very extensive.
-- Superpages
March 15, 2013
Dirkallen
I always have a good experience when working with my claim
representative Kristen she processes my claims right away and
makes the whole thing easy as pie. Either buy phone or email my
claim rep. helps me find answers or just to file my paperwork. She
makes things happen for me.
-- Superpages
September 21, 2012
Jacob H
American Benefits has proven to be an instrumental resource for
our clients at NFP. They have the ability to handle the varying
degrees of complexity that come along with working in the large
group space. Bob and his team have exceeded our expectations in
providing a consistent platform for all our clients which has been a
challenge in the past. ABG processes claims quickly and efficiently
and their customer service is top notch.
-- Insiderpages
September 28, 2012
Benjamin T
The personal attention that American Benefits Group has given all
of our clients has been great. It seems that the FSA administrators
that we have dealt with in the past only give the good service to the
big clients. With American Benefits it's good for all sizes. The flex
debit card has been a wonderful service for our clients' employees.
-- Insiderpages
October 10, 2012
Madeleine M
I am pleased to recommend American Benefits Group for their
Flexible Spending Account administrative services. They have
been providing our employees and Administrative staff with
excellent service and have given us no cause for complaint since
our transition January 1st of last year. Their guidance during the
transitional period proved to be an easy and uneventful success
and their dedication to providing great service has continued
throughout. -- Insiderpages
December 20, 2012
Maria C
I needed to know if the FSA would pay for children's RX not under
the group health plan and if CHIP premiums could be used by the
FSA. I received an email back in a timely manner and got a
detailed response from Bob W and Robert C. They were very
helpful.
-- Insiderpages
January 10, 2013
Pat W
We are a new client for ABG. The transition to them has been
incredibly smooth and I have felt that everyone on their team has
been very helpful in ensuring a great start with them. I have used
four other FSA vendors in my career, and have been incredibly
frustrated with most of them on their lack of knowledge or inability
to go above and beyond.
-- Insiderpages
February 22, 2013
Trinidad A
I called because of an authentication request on an FSA claim that
was two days old (it was an office visit on Wednesday, today is
Friday). It seemed odd that authentication was being requested so
urgently on an office visit copay. Clay took my call. He was polite,
professional, and was able to authenticate the claim based on our
phone conversation. I could not be more pleased. Thank you very
much. -- Insiderpages
March 7, 2013
Dick W
Very good. I got the answers to the questions I had very quickly.
The representative I spoke to was very professional and helpful.
Additionally, I didn't have to wait on hold at all.
-- Insiderpages
March 27, 2013
Steven G
I needed new flex spending cards. I emailed our client rep and got
a near immediate response that the cards were on ordered -I was
not required to log into a web based system. Its nice that AMBEN
still believes in giving personal service.
-- Insiderpages
March 16, 2013
Dea D
I received EXCELLENT customer service before and after
treatment. The Claims support staff at American Benefits Group
are not only extremely knowledgeable, but know how to deliver
great customer service. They helped me to understand the type of
treatment that would be covered and made the processing of my
claims a painless and seamless experience. I highly recommend
American Benefits Group.
-- Google+