WE’RE HIRING @ LOGILE

A promising career in retail systems management beckonsThe Logile Help Desk is an important component of the Customer Success team within Retail Services.

The Help Desk team is comprised of customer service-oriented individuals that serve as Logile's front line to provide technical support to users in an efficient and accurate manner.

We’re Hiring @ Logile Help Desk Specialist

02Careers @ Logile

Responsibilities include but are not limited to:

• Serve as the first point of contact for thecustomer• Track, route and redirect problems to correctresources• Properly escalate unresolved queries to thenext level of support• Convey resolutions to customer issues throughthe Professional Services team or directly to theCustomer• Walk customers through their owntroubleshooting and problem solving process

• Follow up with customers, provide feedbackand see problems through to resolution• Ensure proper recording, documentation andclosure of tickets• Recommend modifications or improvementsfor software modules based on Help Deskobservations• Preserve and grow knowledge of help deskprocedures, products and services• Utilize Help Desk reporting to track KPI’s(Response time, Time to resolve, Resolved on-time, etc.) while striving to achieve personalgoals• Supports adjacent areas of the RetailServices department as needed• Internal training and development• Expansion of offering strategies and bestpractices• Marketing and business developmentsupport• Peer coaching and development

Description of the WorkThe Help Desk Specialist will utilize excellent customer service skills while serving as the direct point of contact for Logile Retail Services team members and Customers alike as they have questions, problems, or requests related to Logile’s software and solutions. They will partner with the technology and product teams to deliver solutions that exceed customers' expectations.

• Proficiency in English• Proven working experience in providing help desk support• Working knowledge of help desk software (Freshdesk)• Strong client-facing and communication skills• Advanced troubleshooting and multi-tasking skills• Customer service orientation• BS degree in Information Technology, Computer Science or equivalent• Experience working with Logile Roadmap modules (preferred)• Home office including reliable internet connectivity• Travel < 10%

Experienced Help Desk Specialists may be eligible for future positions within the Customer Success or Retail Services areas within the Logile organization.

Job Requirements

As a Help Desk Specialist, you will be considered as Logile’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. The position reports directly to the Help Desk Manager.

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03Careers @ Logile

We’re Hiring @ Logile Help Desk Specialist

Logile, Inc. provides workforce management and execution compliance solutions, encompassing both best practices consulting and planning and execution software applications, that enable companies to maximize efficiency, customer service and profitability.

Logile’s team of retail industrial engineers utilize the 5-S methodology to organize the workplace, establish preferred work methods, and tailor Logile’s extensive library of industry typical engineered labor standards to the customer’s workplace. They then operationalize these practices using Logile’s workforce and execution management

software suite that includes labor standards development and modeling, sales and labor budgeting, sales and item level forecasting, employee self-service, optimized wall-to-wall employee scheduling, time and attendance, dynamic reforecasting, task and communication management, and enterprise performance reporting. Logile’s flexible solutions integrate with existing systems, are multi-lingual and compatible with all major mobile devices. They can be deployed as a full-service turnkey hosted solution (SaaS). Customers can be selective about which Logile services and software are appropriate to meet their objectives and timelines.

Logile, Inc. is privately held with its headquarters and core software development in Dallas, Texas. Principal hosting and disaster recovery are provided through the most secured facilities of Amazon Web Services in Virginia and Oregon. Retail industrial engineers and business analysts are located nationwide and in Latin America. Additional development teams are in China and India.

www.logile.com

About the company

Interested in applying?

Please send your resume and cover letter to us at careers@logile.com

For more information about Logile, please visit us at www.logile.com