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INFOSYS TRAINING INITIATIVES 

SUBMITTED BY: VARUN TANDON 

ROLL NO: FT – 10 – 97 2

SECTION: C 

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INTRODUCTION

Infosys Limited was started in 1981 by seven people with US$ 250. Today, Infosys is a global

leader in the "next generation" of IT and consulting with revenues of US$ 6.35 billion (LTM

Q1-FY12).

Infosys defines designs and delivers technology-enabled business solutions for Global 2000

companies. Infosys also provides a complete range of services by leveraging our domain and

business expertise and strategic alliances with leading technology providers.

Our offerings span business and technology consulting,  application services,  systems

integration,  product engineering,  custom software development, maintenance, re-

engineering,  independent testing and validation services,  IT infrastructure services and

business process outsourcing. 

Infosys pioneered the Global Delivery Model (GDM), which emerged as a disruptive force in

the industry leading to the rise of offshore outsourcing. The GDM is based on the principleof taking work to the location where the best talent is available, where it makes the best

economic sense, with the least amount of acceptable risk.

Infosys has a global footprint with 65 offices and 63 development centres in US, India,

China, Australia, Japan, Middle East, UK, Germany, France, Switzerland, Netherlands,

Poland, Canada and many other countries. Infosys and its subsidiaries have 133,560

employees as on June 30, 2011.

Infosys takes pride in building strategic long-term client relationships. 99% of our revenues

come from existing customers (Q1 FY 12).

VISION

"We will be a globally respected corporation."

MISSION

"To achieve our objectives in an environment of fairness, honesty, and courtesy towards our

clients, employees, vendors and society at large."

GOALS

  To carry business with values of clearness, fairness, leadership & transparency.

  To inspire, nurture and empower a new generation of global leaders.

  To maintain high level of quality.

  Provide innovation, speed and excellence in execution.

  To emerge as industry leaders.

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SERVICES PROVIDED

Infosys provided industries in various sectors around the world with varied services. Five

major domains in which services are provided are given below:

  Consulting and System Integration  Business IT Services

  Engineering Services

  Business Process Outsourcing Services

  Cloud Services

TRAINING NEEDS ANALYSIS

Training programs need to be continuously maintained to remain effective and targeted to

the ever changing needs of the end-user population. To ensure long-term end user

adoption and retention of a given program, an assessment of the training elements should

be analysed on a regular basis that aligns to the changing needs of the audience being

targeted.

The approach used by Infosys consists of 5 steps:

1. Define - Define the scope and success criteria for the training program being assessed

2. Collect - Gather data points on training plans and content

3. Analyse - Analyse core applications and processes and audience/end-user population

4. Validate - Validate existing gaps in training and highlight missing training content5. Recommend - Recommend training mitigation plan to address gaps 

The purpose is to identify the root causes leading to gaps across organization and providing

the required programs to remove those gaps.

TRAINING & DEVELOPMENT – DESIGN & DELIVERY 

The spirit of learnability among its people and an organizational commitment to continuous

personal and professional development keeps Infosys at the forefront in a fast-changing

industry. The framework for continuous learning at Infosys is built around a number of focused programs for its employees. The training plan provides a sequence of inputs as

individuals grow through their professional career. Commencing with a structured induction

at the beginning to leadership trainings for seniors, training and development initiatives are

available at each milestone and cover all the functional areas.

For this Infosys has developed a university like campus at Mysore. This 337-acre complex is

called the Narayana Murthy Centre of Excellence and houses the Global Education Centre

(GEC). Infosys takes it’s training very seriously, estimating that it dedicates $184 toward

training every year. The Infosys GEC has 610 full-time faculty members.

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INDUCTION TRAINING:

This is a 23 week training course that is divided into three phases: 

  Making transition from college to cooperate. During this stage basic soft skill and

email regarding training is given.

  Building a strong foundation in software. This phase of the program ensures thatevery Infosys engineer has the same education in software basics and understands

Infosys processes, terminology, and tools.

  Developing specific technical skills. In this stage specific subject regarding training is

given to prepare fresher’s to join various projects. 

QUALITY PROCESS TRAINING:

Infosys has a strong focus on quality processes and methodologies. This training is tailored to the

role that one is playing i.e. Software Engineer, Programmer Analyst, and Project Managers etc.

PERSONAL EFFECTIVENESS AND MANAGERIAL PROGRAMS: Programs to enhance the managerial capabilities and leadership abilities, to enable better

customer satisfaction, achieve organizational vision and create high performing

multicultural teams.

ILI: THE INFOSYS LEADERSHIP SYSTEM: 

The Infosys Leadership System (ILS) and the Infosys Leadership Institute (ILI) address the

issue of sustained growth in general and creates a formal and committed system for

developing leadership capabilities in Infoscions.

The most significant attribute of the Infosys leadership development model is its

partnership approach with the other groups in Infosys and the ownership of the entire

process by the top management in what is termed as the ‘Internal Synergy Model’.

These all show Infosys inclination towards the overall growth of its employees and as it

operates in a dynamic environment where needs of the clients are to be satisfied with best

possible results all these initiatives become very important.

The following image shows the career development at Infosys:

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COMMENTS:

  Company is following an intensive training schedule which the employees have to

follow for their regular improvement.

 The budget of $ 184 million shows that a large amount of investment is made by thecompany in its training initiatives.

  The rigorous training schedule followed by company ensures that the graduates fit

well into the organization and are able to cope with their workload.

  The delivery is done by using presentations, online learning etc. to ensure active

involvement of candidates.

  Leadership training at top level ensures that employees are prepared to take up

senior positions.

  The learning centre at Mysore that provides the best of the facilities to its employees

ensures that the employees are motivated to go for trainings.  The goal to continuously develop and attract best talent in fulfilled by the training

initiative.

  360 degree appraisal is used for training needs assessment which provided adequate

details about the needs of employees as it is one of the most widely used method.

  The trainings provided by the company are client centric and this focus on the final

delivery and making it better.

  Trainings provided carter to different services that are provided by the company.

  Infosys uses its training practices to attract best talent available providing them

competitive edge over others.