Web Line OFFICEThe

Virtual office

About WLO (Virtual Office)

Virtual office is a fusion and upgrade of modern communication technologies. Although at the first glance it seems to be just a videoconferencing extension of, it is in fact much more and fills the gap that has so far still not been occupied on the market.

Virtual office contains LCD monitor with videoconferencing system (the box being large enough to include also the server if necessary).This establishes the connection with a »real« info office that covers many virtual office boxes. Thermal printer, card reader, money processing machine, scanner etc. are the further (optional) components. For example, on the airport a single info point employee covers several virtual office remote locations on the typically large airport area. Or in the Chinese

luxury hotels, where there is not enough English speaking personal, virtual offices can provide further help in English.

Why do I need the virtual office?The mission of the virtual office is to enable friendly communication with a living person without touching of the terminal keys or the screen. The terminal is the »dwelling place« of a real person which is able to fulfill the needs of the users. This person is represented simultaneously at many virtual office terminals. So get saved both the personal costs and time of the users seeking for the info points, which now become much more numerous because of the virtual office installations.

The person who serves the virtual offices uses for this a videoconferencing terminal that can be an ordinary PC with webcam.

Show me the money...Virtual office replaces an employee at that place and so returns its investment in about 6 months. However, we still need somebody to provide service to customers, but he/she can simultaneously service several virtual offices. Of course the virtual office earns money also with advertisments which play on the screen when no user communicates there.

More than a videoconference linkVirtual office enables the receiving and printing of documents, paying with cash or cards and so becomes a powerful servicing terminal.

Tailored manufacturing

Virtual office is manufactured in Slovenia and its configuration is individually tailored to meet the needs of each customer.

Examples of use

AirportAirports are typically very large with often difficult to reach info offices. This is especially striking because also the passenger movement is restricted (when you finish your security check, you cannot »go back«) Obviously virtual offices are of great help here.

HotelsIn larger hotels we can put virtual offices to all its entrances and so decrase the unnecessary crowding of people. Especially important is its multilingual service. The call center has people speaking many languages who cover virtual offices in many hotels simultaneously. For example, China hotels can this way solve their chronical shortage of English speaking personal. The tourist can ask through the virtual office about his problems, the virtual office gives him a solution also on the printout in Chinese characters so that then the receptor personal or the taxi driver understands how to help.

Shopping centres and tourist agenciesEvery shopping centre or tourist agency has an info office. This can now be multiplied with the virtual offices thus increasing the service efficiency in the building complex.

BankThe user can obtain information also when the bank is closed as the bank call centers that service also the virtual offices work all the time. Virtual office so extends and enriches the already existing telephone banking service.