Bus Training Manual

Table of Contents

Step 1: Check the Bus Schedule .............................................................

3

Step 2: Calculate your Fare ....................................................................

3

Step 3: Find your location and destination ............................................

4

Step 4: Plan Your Route .........................................................................

4

Planning Your Route Resources .............................................................

5

Most Frequently Visited Places ............................................................. 6

Road Names and Corresponding Bus Route ..........................................

7

Bus Riding Tips .......................................................................................

8

Bus ScheduleMonday 5:45 am to 6:30 pmTuesday 5:45 am to 6:30 pmWednesday 5:45 am to

6:30 pmThursday 5:45 am to

6:30 pmFriday 5:45 am to 6:30 pm

How to Ride: Step-by-Step Instructions ............................................... 9

Frequently Asked Questions .................................................................

12

Contact ..................................................................................................

14

Make sure the bus is operating at the time of day you would like to use it.

What if I need transportation after the buses have stopped running?

There is additional transportation from The Hi Tran Terminal

· At 6:00 pm 6:30 pm, and 7:00 pm for PART riders coming from North High Point,

Greensboro and Winston-Salem and for Hi Tran riders coming in at 5:45 pm, 6:15 pm,

and 6:30 pm, vans will take you from the Broad Avenue Terminal to the bus stop closest

to your destination.

Fare$1 normal fee$0.50 Senior citizen$0.50 Disabled$0.50 Medicaid

cardholdersFree for Children

under 43"

Where is the Hi Tran Terminal located?

The terminal is located at 200 West Broad Avenue, High Point, NC

Make sure you have exact change; usually having change in $1 bills is best

Will the driver make change if I don't have the exact fare?

No, exact fare is required. If you do not have the exact fare you will be given the choice of:

· A card issued from the fare box that will allow you to use the bus in the future

· A green coupon that will allow you to get your change back the following business day

after 9 am from the Transit Operations Center

Other paying with cash, how can I pay the bus fare?

You can also pay with:

· $1.00 Tickets available at the Hi Tran office (716 West Kivett Drive)

· $5.00 tickets, $10 tickets, and 30-Day passes available at the booth at the Hi Tran terminal

Find your location on the mapFind your destination on the map

Is your location and destination on the same route? Or will

you have to take two buses to reach your destination?

If you need to take two buses to reach your destination, this is called a Transfer.

Ask the bus operator for a transfer when you board the bus before you pay your

fare.

View the maps and printable resources on the next few pages to plan your route.

Most Frequently Visited PlacesI AM A LEGAL REFUGEE. ENGLISH IS NOT MY NATIVE LANGUAGE. I WILL SHOW YOU WHICH PLACE ON THIS LIST I NEED TO GO TO. WILL YOU PLEASE TELL ME WHEN I NEED TO GET OFF THE BUS? YOU MAY CALL MY SPONSOR, WORLD RELIEF, WITH ANY QUESTIONS AT (336) 887-0007. THANK-YOU!

MY HOME ADDRESS IS: ______________________________________________.

SHOPPING & ERRANDS BILLS HEALTH OTHER

WALMART (North)

2710 N. Main St.

WALMART (South)

2628 S. Main St.

PAY MY RENT BILL

Craven Johnson & Pollock

615 North

Hamilton St.

Conrad Realtors

512 North

GO TO THE DOCTOR

Health Department 501 E. Green Dr.

Main Street Women’s Health

GET A DRIVER’S LICENSE OR STATE I.D.

CARD

Department of Motor Vehicles

650 Francis St.

OR

Harris Teeter

265 Eastchester Dr.

Food Lion Grocery Store

1107 E Lexington Ave.

Hamilton St. 645 N. Main St.

Bethany Medical Center

507 Lindsay St.

1677 Westchester Dr.

MAIL A LETTERPost Office

315 E. Green St.GO TO THE EYE

DOCTOR

Cornerstone Eye Care

307 N. Lindsay St.

GO TO ENGLISH CLASS

GTCC

901 S. Main St.PAY MY PHONE BILL

North State Telephone Company

2628 S. Main St.

(In Walmart Plaza)SHOP FOR CLOTHES

Salvation Army

1501 S. Main St.

Carolina Thrift Store

2645 N. Main St.

Jacob’s Hope Ministries

312 W. Russell Ave.

GO TO THE HOSPITAL

High Point Regional Hospital

601 N. Elm St.

GO TO DEPARTMENT OF SOCIAL SERVICES

D.S.S.

325 E. Russell Dr.PAY MY

ELECTRIC & GAS BILLS

City of High Point Customer Service

136 Northpoint Ave.

GO TO THE DENTIST

High Point Dental Care

274 Eastchester Dr.

GO TO WORLD RELIEF

World Relief

155 Northpoint Ave.

1015

10

1210

12

10

11

11

1110

20

13

Road Names and Corresponding Bus Routes

Mondays-Fridays: All buses arrive at stops every 30 minutes

East Green Drive

English Road

GTCC/Jamestown

Industrial Park Flyer

Kearns Ave

Leonard Ave

Montlieu Ave

North Main Street

South Main Street

Washington Drive

Westchester Drive

West Green Drive

Saturdays: Select buses arrive at stops every 60 minutes (1 hour)

East Green Drive

Eastchester Drive

19

15 11

17

10

14

18

12

14

17

11

10

20

16

21

25

19

1318

English Road

Kearns Ave

North Main Street

South Main Street

Washington Drive

Westchester Drive

Leonard Ave

Bus Riding Tips● Remember to have exact change at all times, at least $2

● Know the route on which you need to be traveling. Map out if you need to transfer

routes to get to your destination.

● Look at the sign above the windshield of the bus before you get on the bus to make sure

it is the correct bus

● Request a transfer if you need one when you first get on the bus

● Remember that the seats in the front of the bus are reserved for the disabled or elderly.

Sit towards the back if you can.

● When you are on the bus, be courteous of others

16

20

● Pull the cord above the window when the bus gets close to your stop. Give time for the

bus driver to stop.

● Ask the bus driver any questions you may have

● Call 336-887-1183 and state your language for an interpreter if you ever need one

● Turn to Page 11 for information on how those with disabilities can access the Hi Tran

bus system

How to Ride: Step-by-Step Instructions

How do I catch the bus?There are many bus stops throughout the city. Bus stop

signs have a picture of the front of a bus and blue

lettering on a white background.

When you see this sign, stand at the stop and the bus

operator will stop to pick you up. Sometimes you may

have to wait for fifteen to thirty minutes, you may have

to wait a longer. You will have to learn the exact time the

bus drives past the stop.

How do I board the bus?When the bus arrives and comes to a complete stop, the doors will open. Look at the sign

above the windshield of the bus before you get on the bus to make sure it is the correct bus.

Wait by the front doors of the bus. If there are any passengers who need to get off the bus,

always wait for them to get off the bus before you get on the bus. You should enter into the

front doors and exit from the back doors.

Board the bus by going into the front doors. If you would like a transfer, let the bus operator

know as you are boarding that you would like a transfer. As you are boarding, put your $1 into

the machine on your right. If you asked for a transfer, the bus operator will print out a transfer

ticket. You will use this ticket at the terminal to board your next bus, so do not lose this ticket.

How do I let the bus operator know that I wish to get off?Each bus has a pull cord that runs along the top of the window on each bus. Pull the cord

approximately one block before you wish to exit the bus.

How do I transfer buses? Wait until the bus you are on reaches the terminal. When you reach the terminal, exit the bus

and look for your destination on the front windshield of the buses. When the doors of your bus

opens, board your bus. Insert your transfer ticket, arrow down into the machine.

How do I access the bus if I have a disability?All Hi Tran routes are wheelchair accessible. These buses 'kneel' to lower the bus about 4

inches, making it easier to step into the bus. If you use a wheelchair, scooter or other mobility

aid, or can't step up, the driver can deploy the ramp for you. Riding the bus is easy!

Exact fare is required on all Hi Tran routes for those with disabilities and drivers cannot make

change. If you have a $5, $10, or $20 bill the fare box will issue you a change card that can then

be used for future trips on Hi Tran. If you have a Hi Tran reduced fare identification card for

elderly or disabled persons or a valid Medicare Card please have the card and your fare ready

when boarding. The card needs to be shown to the driver before depositing the fare. Also,

when paying the fare, be sure to ask for a transfer if you need to transfer to another Hi Tran

route for your trip.

How do I use the ramp?Entering the Bus

● Remain at least five feet from the front door to allow other passengers to get on or off.

● Make eye contact with the driver and indicate that you need the ramp.

● Wait for the ramp to be lowered. Move forward onto the ramp, deposit your fare, and

move into the bus. You can ask the driver to help if you use a manual wheelchair and

the ramp is too steep.

● Wait until the driver has raised the flip-up seats to create space for securement of your

wheelchair. Back into the securement area. The driver will secure the straps and the

seat belt. Make sure to lock your brakes or turn off the power on your wheelchair when

instructed to so do by the driver. The driver cannot move the bus until the securement

is completed.

● Please inform the driver of your stop to help him anticipate when you may need

assistance. Major stops and intersections are automatically announced. Other stops are

announced by request only.

Exiting the Bus

● To notify the driver that you wish to get off the bus, press the yellow pushbutton on the

underside of the flip-up seats in the securement area about a block before the stop

where you want off. The bell will ring, a verbal announcement will be made, and an

indicator will light on the dashboard to let the driver know the ramp will need to be

deployed.

● Unlock your brakes or turn the power on your wheelchair on. The driver will unfasten

the securement straps and seatbelt.

● Before moving out of the securement area make sure the aisle is clear, proceed forward,

and exit using the ramp. Be sure to move at least five feet away from the ramp.

● Your trip is complete!

● If both wheelchair spaces are occupied, or if the bus if full to capacity and cannot

accommodate another customer, you will be advised to wait for the next available bus.

Frequently Asked Questions

Do the buses run on holidays?Hi Tran does not operate on six holidays of the year. They are:

● New Year's Day● Good Friday, Memorial Day● Independence Day● Labor Day● Thanksgiving Day● Christmas Day

Where can I get a bus schedule?Bus schedules are on the buses, at the terminal located at 200 West Broad Avenue, as well as at many different places throughout High Point.

I have looked at the schedule and realize that the bus I catch does not take me to my destination, but there is another bus that will. Do I have to pay a second fare?

Hi Tran realizes that some trips will require a rider to use two (2) buses. When you board the first bus, you will need to pay the fare and ask the operator for a transfer to the other route you need. Remember to ask for your transfer immediately. Transfers will not be issued at any other time during your trip.

What happens if I miss my transfer?If you miss your transfer because the bus was running late, either the driver will fix your transfer so that you can catch the next available bus, or Hi Tran will make arrangements to get you to your destination.

How do I know what route the bus is traveling?Each bus has a destination sign on the front and right side of the bus that identifies the route the bus travels.

The buses do not start earlier enough or do not end late enough for my needs. What other transportation options are there?Private providers such as Red Bird Cab Company (336) 886-5001 and First Class Cab Company (336) 885-1966 may be able to help you.

Are Hi Tran buses accessible to individuals with disabilities?Yes. All Hi Tran buses are low floor buses equipped with ramps at the front door for entry and exit and stop announcement systems. Turn to Page for more information.

I am disabled and unable to ride the bus. What other transportation options are available to me?Hi Tran offers a complementary paratransit service called Dial-A-Lift for individuals with disabilities that prevent them from riding the regular bus.

I have never ridden the bus before. Is there someone who can help me understand the schedules and the routes?Call Hi Tran at 336-889-7433. Someone will be more than happy to assist you in using the system. Hi Tran staff will even meet with individuals or groups to show you how to use the bus.

I lost an item on the bus. How can I get it back?At the end of each day, bus operators turn in all items left on the bus. You may call 336-889-7433 to see if we have the item.

How can I fill out an application to become a bus operator?Applications for bus operators are taken on the 3 rdFloor of City Hall at the Human Resources Department. Applications are kept in a "CDL Pool" so that as there are vacancies, qualified applicants are selected from this pool for interviews.

How can I make suggestions or comments about the operators and/or service?

If you are viewing this electronically, click here to fill out our online comments form. Or if you prefer, you can call Hi Tran at 336-889-7433, and let the person who answers the telephone know that you wish to register a public comment. Please leave your name, address, and telephone number and be as specific as possible about the incident. We will investigate the incident, and respond to you as soon as possible.

For assistance with planning your trip on Hi Tran or to request information about routes, schedules, or fares, please call Hi Tran at (889)-7433 Monday through Friday 5:30 am to 6:00pm and Saturday from 8:00 am to 5:00 pm. Or visit our website http://www.highpointnc.gov/hi-tran/ for any quick tips, maps, routes and schedules.

For assistance in using this manual or directions on how to reach our office, please contact us at the office of World Relief High Point Monday through Friday 9:00 am to 5:00 pm. Happy Riding!

World Relief High Point155 Northpoint AveHigh Point, NC 27262(336) 887-9007worldreliefhighpoint.org

STAND / For the Vulnerable