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Office of Planning Research, and Institutional Effectiveness CSM’s Lab and Centers Inventory Questionnaire, Fall 2008 V.3, 2/17/09 CSM LAB INVENTORY QUESTIONNAIRE FALL 2008 TABLE OF CONTENTS LABS AND CENTERS PARTICIPATING: SPEECH LAB, Kate Motoyama , pp. 1-4 ASSISTIVE TECHNOLOGY CENTER, Carolyn Fiori, pp. 5-7 ANATOMY OPEN LAB, Theresa Martin, pp. 8-10 MULTIMEDIA LAB, Diana Bennett - lab coordinator, pp. 11-12 CSM COASTSIDE, Ron Andrade, pp. 13-15 COMPUTER FORENSICS AND NETWORK SECURITY LAB, Cory Putnam, pp. 16-18 BUSINESS/TECHNOLOGY MICROCOMPUTER LAB, Patricia Brannock/Darrel Dorsett/Russell Cunningham, pp. 19-20 INTEGRATED SCIENCE CENTER, Dean Drumheller, pp. 21-23 CIS (COMPUTER INFORMATION SCIENCE) LAB, Cory Putnam, pp. 24-26 NURSING 881 OPEN SKILLS LAB (NUMBER WILL CHANGE TO NURS 808), Tatiana Isaeff, Ed.D, RN, Professor of Nursing, pp. 27-30 THE MATH RESOURCE CENTER, Lena Feinman and Cheryl Gregory, pp. 31-34 ACCOUNTING LAB, Rosemary Nurre, pp. 35-36 WRITING CENTER AND ENGLISH 800 LAB, Juanita Alunan and Daniel Keller, pp. 37-40 FOREIGN LANGUAGE CENTER, Richard Castillo, pp. 41-44 READING/ESL CENTER, Kristi Ridgway, pp. 45-47 Page 1 Contact: John Sewart, [email protected] (650) 574- 6699

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Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

CSM LAB INVENTORY QUESTIONNAIRE FALL 2008

TABLE OF CONTENTS

LABS AND CENTERS PARTICIPATING:

SPEECH LAB, Kate Motoyama , pp. 1-4

ASSISTIVE TECHNOLOGY CENTER, Carolyn Fiori, pp. 5-7

ANATOMY OPEN LAB, Theresa Martin, pp. 8-10

MULTIMEDIA LAB, Diana Bennett - lab coordinator, pp. 11-12

CSM COASTSIDE, Ron Andrade, pp. 13-15

COMPUTER FORENSICS AND NETWORK SECURITY LAB, Cory Putnam, pp. 16-18

BUSINESS/TECHNOLOGY MICROCOMPUTER LAB, Patricia Brannock/Darrel Dorsett/Russell Cunningham, pp. 19-20

INTEGRATED SCIENCE CENTER, Dean Drumheller, pp. 21-23

CIS (COMPUTER INFORMATION SCIENCE) LAB, Cory Putnam, pp. 24-26

NURSING 881 OPEN SKILLS LAB (NUMBER WILL CHANGE TO NURS 808), Tatiana Isaeff, Ed.D, RN, Professor of Nursing, pp. 27-30

THE MATH RESOURCE CENTER, Lena Feinman and Cheryl Gregory, pp. 31-34

ACCOUNTING LAB, Rosemary Nurre, pp. 35-36

WRITING CENTER AND ENGLISH 800 LAB, Juanita Alunan and Daniel Keller, pp. 37-40

FOREIGN LANGUAGE CENTER, Richard Castillo, pp. 41-44

READING/ESL CENTER, Kristi Ridgway, pp. 45-47

Page 1 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

SPEECH LAB

Name: Kate Motoyama 1. What is the general purpose of your lab?

Complementary service to classroom instruction 2. What are the SLO’s? (student learning outcomes)

Students will complete complementary assignments that support classroom instruction 3. How do the services of your lab support the SLO’s for your lab?

Videotaping oral presentations Viewing videos of oral presentations in class Supporting a website that contains supplementary materials for the lab and classroom

4. How do you measure these SLO’s?

Task-based activity or successful completion of module (direct/quantitative measure) 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement 5b. Are any of these activities in no. 5 [above] unit-bearing?

No 5c. Do students who use your lab receive a grade or pass/no pass option?

Yes 5d. Comments:

Work completed in the lab or through use of the lab receive a grade or credit/no credit 5e. Is lab attendance required?

Yes 5f. If attendance is required, how many hours?

It is 1 hr/by arrangement but the most instructors require, if they have lab assignments at all, is 3 hrs/semester

5g. Is current enrollment in a course(s) or program required to use the lab/center?

Yes 5h. Other comments on student participation and lab use:

However, we might accept the occasional walk-in student; for example, ascsm's commencement speaker receives support from the lab

6. Where are you located? 18-110

7. How many rooms do you use?

1

Page 2 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

8. What is the name and purpose of each room? Speech lab

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

Yes. I have consistently discussed these in program review. I have completed a comprehensive survey of all labs in the division to look at allocation of space and resources (faculty hours for lab/center activity; staffing by ft or pt aides), as well as usage of labs--the latter is extremely subjective because labs "count" visits differently. The speech lab needs more rooms or equipment for videotaping of speeches; currently, we have 2 rooms to serve around 25 sections; the lab is open about 25 hrs/week.

10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

The instructional aide works 19/hrs a week; together with paid faculty, the lab is open 25/hrs week, usually during prime class times (9-1:30). The aide is "shared" with the foreign language center, so the time the speech lab receives is 8-9 hours a week. We need a ft instructional aide.

12. What are the hours that your lab is open?

Mtwth 9-1:30 fri 10-12 mon eve 5:30-6:20 wed eve 5:30-6:20 we need a schedule that supports student success.

13. What kinds of academic support services do you offer?

One-on-one appointment conferences Drop-in with assistance by faculty

14. What kinds of logistical support services do you offer?

Providing instructional materials Checking students in; attendance monitoring Providing instructional equipment

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Modules Books DVDs Videos Some modules available online

Page 3 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

17. What kinds of instructional equipment do you provide students? Recording devices A/v equipment Printers Computers Headphones

18. What kinds of online services does your lab/center provide?

Modules Provide one-on-one online responses to students who submit assignments

19. Do you currently have any unmet needs for materials and equipment?

Because lab space is inadequate and it is more likely we can get equipment as opposed to more space for video recording, I am looking into writing proposals to enable students to check out recording equipment so they can play back their recording in the lab. This is the reason I will submit a mini program review for 2007-08

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

No If not, do you have plans to do so?

Not at this time 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes If “yes,” please describe:

We collected questionnaires that contained quantitative and qualitative feedback provided by students; however, we did not do this for several semesters

If “no,” do you have plans to do so?

Yes, but my immediate priority is to write an equipment request for portable digital video cam equipment for student check-out use as well as to justify a ft instructional aide position.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

The speech department offers nearly 25 sections of courses which usually have good enrollment and retention. For this, we have collected hba monies, yet we can only offer a lab that is open 25 hrs/week during prime class times. The space is inadequate. We have an aide that works half-time who does not do paraprofessional duties; the faculty who staff and coordinate the lab have very few hours of paid time to evaluate student work or tutor students--yet that is the best value we could provide to students. One solution would be to compensate faculty to meet with students one on one, as in the writing center; we do not have this kind of set-up, but do similar work on a catch-as-catch-can basis. I would like to receive clear numbers for what is generated through hba by 25 sections of our department's courses, and am making this formal request of you as we look into the productivity and efficacy of labs on campus. Please let me know when you could meet with me and Yaping to go over this information. Thank you. -kate motoyama

Page 4 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

ASSISTIVE TECHNOLOGY CENTER Name: Carolyn Fiori 1. What is the general purpose of your lab?

Provide assistive technology hardware and software training for students with disabilities. Provide alternate media services for students with disabilities who need their textbooks and

instructional materials in alternate formats (audio books, large print, Braille, e-text). 2. What are the SLO’s? (student learning outcomes)

SLO #1: student will configure assistive technology to meet individual needs. SLO #2: student will use assistive technology to access course materials. SLO #3: student will demonstrate using assistive technology to access the internet. SLO #4: student will demonstrate using assistive technology to access computer

applications. 3. How do the services of your lab support the SLO’s for your lab?

We provide the assistive technology (software and hardware) for students to use in my lab and in other computer labs on campus.

4. How do you measure these SLO’s?

Rubric 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Open-entry support service 5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

Students who need to learn the assistive technology application enroll in a specific module of dskl 817 assistive computer access.

5d. Do students who use your lab receive a grade or pass/no pass option?

Yes 5e. Is lab attendance required?

Yes 5f. If attendance is required, how many hours?

24 hours for .5 unit (variable units). 5g. Is current enrollment in a course(s) or program required to use the lab/center?

No 6. Where are you located?

Building 16 room 151 7. How many rooms do you use?

2

8. What is the name and purpose of each room?

Page 5 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

Assistive technology center my faculty office 9. Do you currently have any unmet needs regarding space or location? If so, please explain.

Storage is an issue. 10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty Instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

We could make use of another student assistant to help with scanning and editing e-text. 12. What are the hours that your lab is open?

Fall 2008 m-w 8:00 - 4:30 th 8:00 - 4:00 t 8:00 - 7:30 f 8:00 - 12:00 13. What kinds of academic support services do you offer?

Drop-in with assistance by faculty One-on-one appointment conferences Small group tutorial or workshop work

14. What kinds of logistical support services do you offer?

Providing instructional materials Checking students in; attendance monitoring Providing instructional equipment

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Computer programs Tutorials Modules Books Cds

17. What kinds of instructional equipment do you provide students? Scanners, playback devices Headphones Printers Computers Recording devices

18. What kinds of online services does your lab/center provide?

Tutorials

19. Do you currently have any unmet needs for materials and equipment?

Page 6 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

I have 2 remaining crts to replace. The computers in the lab will need to be replaced within 2 years.

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

SARS trak 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No If “no,” do you have plans to do so?

Yes. 22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

Our lab provides individualized services to all students with disabilities. The configuration of classes and services changes each semester depending on the students attending that semester. I also interface with the other labs on campus to provide assistive technology in regular classes. I work closely with it and the instructional lab aides in this regard.

Page 7 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

ANATOMY OPEN LABName: Theresa Martin 1. What is the general purpose of your lab?

To provide anatomy students a space, time, resources and expertise to study their anatomy while taking anatomy at csm. It can also serve physiology students who would like tutoring from faculty.

2. What are the SLO’s? (student learning outcomes)

Self-assess his/her anatomy or physiology study skills Master specific study strategies and know when and how to use them Be aware of his or her knowledge, and use strategies to learn concepts and facts Communicate concepts and knowledge clearly Use study tools and software appropriately

3. How do the services of your lab support the SLO’s for your lab?

The instructors staffing the lab interact with students individually to strategize a study plan. We focus on peer to peer teaching, group support, and preparation for lab practicums.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Performance in the anatomy class

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement After 17 hrs (by arrangement, students are enrolled in a variable unit course)

5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

After 17 hrs (by arrangement, students are enrolled in a variable unit course. 24 hours of attendance is needed for a 1/2 unit credit. Units can range from 1/2 unit to 2 units

5d. Do students who use your lab receive a grade or pass/no pass option?

Yes 5e. Comments:

Credit / no credit 5f. Is lab attendance required?

Yes 5g. If attendance is required, how many hours?

17 hours per semester 5h. Is current enrollment in a course(s) or program required to use the lab/center?

No

Page 8 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

5i. Other comments on student participation and lab use: We are looking at revising the model to generate more student units

6. Where are you located?

36-217 7. How many rooms do you use?

Two 8. What is the name and purpose of each room?

Anatomy lab, and cadaver room 9. Do you currently have any unmet needs regarding space or location? If so, please explain.

No 10. What kinds of staffing do you have in your lab/center?

Volunteer student tutors Assigned paid faculty

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

Yes, we would like to pay student tutors 12. What are the hours that your lab is open?

Mw 12-2 f 9-1 selected saturdays or sundays before exams 13. What kinds of academic support services do you offer?

One-on-one appointment conferences Small group tutorial or workshop work Drop-in with assistance by student tutor Drop-in with assistance by faculty

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use 16. What kinds of instructional materials do you have?

Models, specimens, cadavers Books DVDs

17. What kinds of instructional equipment do you provide students?

Computers 18. What kinds of online services does your lab/center provide?

Online access for distance education courses or components for traditional classes

19. Do you currently have any unmet needs for materials and equipment?

Page 9 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

The printer supplies cost significant amounts of money each semester, and there is no fund dedicated to deal with these costs. So the biology dept had been funding the costs until last week, when they decided to pull the printer from the room.

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

SARS 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes

If “yes,” please describe:

The office of research and planning collaborated on a survey we administered for the first time last semester

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

We just started this system of tracking student attendance and giving unit credit last semester. So far the number of student units we have generated has not been adequate to pay the instructors, so we are looking at a new model for giving students credit. So the information in this survey may not be up to date for very long.

Page 10 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

MULTIMEDIA LAB

Name: Diana Bennett - lab coordinator 1. What is the general purpose of your lab?

Teaching media classes and open lab for students 5. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Open-entry support service Open lab

Are any of these activities in no. 5 [above] unit-bearing?

No Do students who use your lab receive a grade or pass/no pass option?

No Is lab attendance required?

No Is current enrollment in a course(s) or program required to use the lab/center?

Yes 6. Where are you located?

27-100 7. How many rooms do you use?

2 labs and 1 print station 8. What is the name and purpose of each room?

27-101 27-102 10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty Instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

Ideal would be to have a ft instructional aide 12. What are the hours that your lab is open?

Mon - thurs 8:30am - 9:30pm

13. What kinds of academic support services do you offer? Drop-in with assistance by faculty Drop-in with assistance by instructional aide One-on-one appointment conferences

Page 11 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

14. What kinds of logistical support services do you offer? Providing instructional equipment Providing instructional materials

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Videos Books

17. What kinds of instructional equipment do you provide students?

A/v equipment Headphones Printers Computers Recording devices

20. Is this lab/center tracking student attendance?

No If not, do you have plans to do so?

No 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No If “no,” do you have plans to do so?

No

Page 12 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

CSM COASTSIDE Name: Ron Andrade 1. What is the general purpose of your lab?

The primary purpose of the Coastside lab is to support students acquiring basic skills in reading, writing, and speaking English. “basic skills” also includes computer literacy, and eventually math. Additionally, the lab supports classes in application software such as Photoshop and Dreamweaver. The lab also augments courses such as creative writing and health. Finally the lab provides on-line resources to students who may not otherwise have access. Use includes research, faculty consultation, and other appropriate activities.

2. What are the SLO’s? (student learning outcomes)

Students should be able to incorporate use of the lab materials, software, and equipment into their program of study. Students know where to access lab resources.

3. How do the services of your lab support the SLO’s for your lab?

We provide open lab hours for students to access materials and equipment outside of scheduled class time. Faculty and staff assist students with equipment use so that they can more effectively use them for completion of course assignments.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Sign in sheet to track student use of facility.

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Lab-only course Open-entry support service

5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

Photoshop (gra 160) has a lab component that is unit-bearing. Also classes like health (hsci 113) are unit-bearing.

5d. Do students who use your lab receive a grade or pass/no pass option?

Yes 5e. Comments:

Depends on the course. 5f. Is lab attendance required?

Yes 5g. If attendance is required, how many hours?

Attendance is tied to hours associated with courses. For example, the basic skills course requires 48 hours of lab attendance per unit in a variable unit course.

Page 13 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

5h. Is current enrollment in a course(s) or program required to use the lab/center? Yes

5i. Other comments on student participation and lab use:

There are 4 courses that use the lab as the primary classroom for instruction hsci 113, hsci 114, gra 160 and esl 895 with total enrollments of approx. 80 students.

6. Where are you located?

225 s. Cabrillo hwy, half moon bay, ca 7. How many rooms do you use?

2 8. What is the name and purpose of each room?

Room 200 testing area - used for students to take placement tests, complete electronic financial aid forms (i.e. Fafsa), applications and other administrative tasks. Holds 8 computers and one printer. Room 206 classroom – main computer laboratory used for instruction and occasional larger meetings of groups too big for the conference room.

9. Do you currently have any unmet needs regarding space or location?

If so, please explain. Yes we have unmet computer lab space. Optimally our current room would hold 32 computers. Eventually, there will be a need for a second computer lab at the Coastside facilities.

10. What kinds of staffing do you have in your lab/center?

Paid classified staff and faculty oversight during lab, lecture, and often office hours Assigned paid faculty

12. What are the hours that your lab is open?

In addition to its use during class, the lab has open hours monday, wednesday, and thursday 9:00 am to 6:00 pm and tuesday 9:00 am to 4:00 pm.

13. What kinds of academic support services do you offer?

Drop-in with assistance by faculty One-on-one appointment conferences

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have? E. DVDs

Tutorials Modules Books Cds

17. What kinds of instructional equipment do you provide students? C. Printers

Page 14 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

D. Copiers E. Headphones F. A/v equipment Computers

18. What kinds of online services does your lab/center provide?

Online access for distance education courses or components for traditional classes 19. Do you currently have any unmet needs for materials and equipment?

Yes, given we cannot expand our room to accommodate 32 (rather than 24 computers); it would be beneficial to have a portable 16-laptop cart to use not only in the computer lab but also in the other classrooms.

20. Is this lab/center tracking student attendance?

Only as it applies to student participation in courses. Not open hour use. If not, do you have plans to do so?

Student attendance in classes is recorded by the instructor. The lab only course uses paper sign in/out sheets to record student use. As use of the facility grows we do plan on using software to record student lab use.

21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No If “no,” do you have plans to do so?

Since this is the first semester that the facility has been in use we have not done any student satisfaction surveys but anticipate doing so going forward.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

As mentioned above, this is the first semester that the Coastside facility has been in use and setting up the computer lab and establishing processes for monitoring student use and for obtaining student feedback are all new. We do plan on implementing procedures to accomplish these tasks.

Page 15 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

COMPUTER FORENSICS AND NETWORK SECURITY LAB

Name: Cory Putnam 1. What is the general purpose of your lab?

To provide a hands-on experience with properly configured hardware and software to complete labs and lecture pertaining to computer forensics and network security.

2. What are the SLO’s? (student learning outcomes)

Students will be able to work with various operating systems including ms windows xp professional and windows vista business.

Students will learn data can be expressed in its most simple form using 1’s and 0’s. Students will able to create, relocate, save, rename and backup files on the local machine,

via email and external usb drives Students will learn to create a forensic image while protecting the original media. This will

include the use of hardware and software ‘writeblock’ devices. Students will be able to locate and confirm proper operation of important security tools

including windows security center, windows firewall, windows/microsoft updates, windows defender, and antivirus software.

3. How do the services of your lab support the SLO’s for your lab?

The computer forensics and network security lab supports the SLO’s by providing properly configured hardware and licensed software (during class time and open lab hours) to practice skills and complete lab assignments, in an environment where students can perform real world tasks without worrying about causing the computer(s) or network to become dysfunctional because of the changes they have made to the system(s).

4. How do you measure these SLO’s?

Task-based activity or successful completion of module (direct/quantitative measure) Grading of labs by teacher

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Open lab hours to complete hours by arrangement and/or homework

5b. Are any of these activities in no. 5 [above] unit-bearing? Yes

5c. If "yes", please explain:

Yes, 3 unit forensics and network security courses require 3 hours lecture, one hour lab, and one hour by arrangement.

5d. Do students who use your lab receive a grade or pass/no pass option?

Yes 5e. Is lab attendance required?

Yes

Page 16 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

5f. If attendance is required, how many hours? Yes, varies by course.

5g. Is current enrollment in a course(s) or program required to use the lab/center?

Yes 6. Where are you located?

Building 29, room 100 7. How many rooms do you use?

1 8. What is the name and purpose of each room?

Computer forensics/network security lab 9. Do you currently have any unmet needs regarding space or location? If so, please explain.

No 10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty Instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

No 12. What are the hours that your lab is open?

During scheduled class and lab times (varies by semester) plus 2 hours of ‘open lab time’ per week.

13. What kinds of academic support services do you offer? Drop-in with assistance by instructional aide Small group tutorial or workshop work

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Submit repair requests when machines need software reload etc

15. How is the lab used?

Open/drop-in use Assigned classes Scheduled seminars for nursing students

16. What kinds of instructional materials do you have?

Online resources Tutorials

17. What kinds of instructional equipment do you provide students?

Page 17 Contact: John Sewart, [email protected] (650) 574-6699

Office of Planning Research, and Institutional EffectivenessCSM’s Lab and Centers Inventory Questionnaire, Fall 2008

V.3, 2/17/09

Professional forensic tool kits, and audio speakers Computers Printers

18. What kinds of online services does your lab/center provide?

Tutorials Online access for distance education courses or components for traditional classes

19. Do you currently have any unmet needs for materials and equipment?

No 20. Is this lab/center tracking student attendance?

Yes, only during class times If so, do you use special software?

No If not, do you have plans to do so?

No

21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes If “yes,” please describe:

Students are encouraged to contact the instructional aide or speak with lab aide ’on duty’ about any dissatisfaction so that the matter can be addressed quickly. We also conduct a survey of students at the beginning of the semester to find out which hours work best for open lab.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

This is a highly specialized lab that provides a unique environment where students can perform real world tasks without having to worry about potential damage to the local machines or the campus network.

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BUSINESS/TECHNOLOGY MICROCOMPUTER LAB Name: Patricia Brannock/Darrel Dorsett/Russell Cunningham 1. What is the general purpose of your lab?

The labs are primarily used for microcomputer classes. During the non-class hours, the labs are open for students to work on class projects they have not completed in class. They have help available from the instructional aides with computer applications like word, excel, PowerPoint, access, windows and QuickBooks.

2. What are the SLO’s? (student learning outcomes)

N/a (there are no SLO's for the labs as there are no lab assignments separate from class assignments. Students simply work in the labs on those assignments if they are behind or want to do additional assignments.

3. How do the services of your lab support the SLO’s for your lab?

N/a 4. How do you measure these SLO’s?

N/a 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

N/a 5a. Are any of these activities in no. 5 [above] unit-bearing?

No 5b. Do students who use your lab receive a grade or pass/no pass option?

No 5c. Is lab attendance required?

No 5d. Is current enrollment in a course(s) or program required to use the lab/center?

Yes 6. Where are you located?

Currently located in bldg. 12 rooms 79; 82; and 85. Will be back in bldg. 14 rooms 119; 121; and 123 in spring 09.

7. How many rooms do you use?

Three 8. What is the name and purpose of each room?

Business/technology microcomputer labs: classrooms for all microcomputer classes (word, excel, pp, windows, ms project, etc.) Open lab with instructional aides to assist microcomputer students with class assignments and printing.

9. Do you currently have any unmet needs regarding space or location?

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If so, please explain. No 10. What kinds of staffing do you have in your lab/center?

Instructional aides/student aides 11. Do you currently have any unmet needs regarding staffing? If so, please explain.

We could use more student aides in the evening for the accounting lab (see accounting lab form) and at certain times of the year, like summer, for the regular micro labs.

12. What are the hours that your lab is open?

Monday and wednesday 7:30 a.m. To 9:30 p.m. Tuesday and thursday 8:00 a.m. To 9:30 p.m. Friday 8:00 a.m. To 3:30 pm. Saturday 9:00 a.m. To 1:30 p.m. Summer hours different

13. What kinds of academic support services do you offer?

Drop-in with assistance by instructional aide 14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials

15. How is the lab used?

Open/drop-in use Assigned classes

16. What kinds of instructional materials do you have?

Books 17. What kinds of instructional equipment do you provide students? E. Headphones

Computers Printers

18. What kinds of online services does your lab/center provide? Online access for distance education courses or components for traditional classes

19. Do you currently have any unmet needs for materials and equipment?

New scanners 20. Is this lab/center tracking student attendance?

No If not, do you have plans to do so?

No 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No If “no,” do you have plans to do so?

No

INTEGRATED SCIENCE CENTER

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Name: Dean Drumheller 1. What is the general purpose of your lab?

Student-student and student-faculty interactions, environment for study, computer use, and hours by arrangement periods of study.

2. What are the SLO’s? (student learning outcomes) N/a

3. How do the services of your lab support the SLO’s for your lab? N/a

4. How do you measure these SLO’s?

N/a

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement 5b. Are any of these activities in no. 5 [above] unit-bearing?

No 5c. Do students who use your lab receive a grade or pass/no pass option?

No 5d. Is lab attendance required?

No 5e. Is current enrollment in a course(s) or program required to use the lab/center?

No 6. Where are you located?

Science building 36. 7. How many rooms do you use?

Two 8. What is the name and purpose of each room?

General study hall - students study alone, in groups, and for hours by arrangement with faculty. Computer room - online access, and students utilizing computers to complete their homework assignments.

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

No.

10. What kinds of staffing do you have in your lab/center? A. Assigned paid faculty Instructional aides/student aides Student tutors Classified staff supervision

11. Do you currently have any unmet needs regarding staffing? If so, please explain. No

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12. What are the hours that your lab is open? 8:00 am to 4:00 pm, monday-friday

13. What kinds of academic support services do you offer?

Small group tutorial or workshop work One-on-one appointment conferences Drop-in with assistance by faculty

14. What kinds of logistical support services do you offer?

Providing instructional equipment Computers and models Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Tutoring appointments with faculty, aides or peers Open/drop-in use

16. What kinds of instructional materials do you have?

Videos Tutorials Modules Books Cds DVDs

17. What kinds of instructional equipment do you provide students?

Printers Copiers Headphones A/v equipment Computers

18. What kinds of online services does your lab/center provide?

Modules Tutorials Online access for distance education courses or components for traditional classes

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

SARS 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No If “no,” do you have plans to do so?

No 22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

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The isc is a general study hall for science students of different disciplines to interact. It is not a lab class.

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CIS (COMPUTER INFORMATION SCIENCE) LAB Name: Cory Putnam 1. What is the general purpose of your lab?

The general purpose of the cis lab is to provide an environment where students have access to properly configured hardware and software required to develop skills relating to the technical fields of software development/programming, engineering, drafting/architecture, and nursing. This is accomplished by working with faculty to select appropriate software for their courses, and then working with its to make sure the software is installed, licensed and configured properly for student use.

2. What are the SLO’s? (student learning outcomes)

Students will able to create, relocate, save, rename and backup files on local machine and via email and usb drive.

Students will be able to login to web based services such as mrooms.com and web based email.

Students will be able to apply technical knowledge of relevant computer applications used to solve real-world problems pertaining to their specific course work.

Students will be able to use ‘help files’ and online resources to answer questions about unfamiliar software.

Students will be able to navigate the internet and csm website including websmart and smccd.mrooms.net.

Students will learn that one of their best resources for completing an assignment will often come from working with other students in the same class.

3. How do the services of your lab support the SLO’s for your lab?

The cis lab supports these SLO’s by making sure that the requested versions of software suites and ide’s required for each class have been licensed, installed and tested for proper function and configuration. Lab personnel provide basic support for ‘how to get started’ with a given ide or software suite, and more advanced support if they have the expertise in a given discipline.

4. How do you measure these SLO’s?

Task-based activity or successful completion of module (direct/quantitative measure) Daily random verbal surveys

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Open-entry support service

5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

Yes, 4 unit cis course often consist of 3 units lecture 1 unit lab. 5d. Do students who use your lab receive a grade or pass/no pass option?

Yes 5e. Comments:

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Teachers do the grading. 5f. If attendance is required, how many hours?

Yes, but it varies from course to course. 5g. Is current enrollment in a course(s) or program required to use the lab/center?

No 5h. Other comments on student participation and lab use:

Sometimes space becomes an issue and those students who are not in a course which specifically requires access to the software in the cis lab are asked to leave.

6. Where are you located?

Building 19, room 124 7. How many rooms do you use?

2 main rooms and 1 office with store room. 8. What is the name and purpose of each room?

124 – main lab-used for large classes and individual work during non-reserved hours. 126 - back lab-used for group work and smaller classes.

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

No. 10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty Instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

Generally no, but I can't answer that question without the budget being finalized. 12. What are the hours that your lab is open?

Monday-thursday 830am-9pm friday-830am-1pm saturday – depends if we are offering courses that need the lab on saturdays. When classes need it, we are generally open for 4 hours on saturdays.

13. What kinds of academic support services do you offer?

Drop-in with assistance by faculty One-on-one appointment conferences Drop-in with assistance by instructional aide Drop in appointments with student aides Small group tutorial or workshop work

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Connecting laptops to wifi and teacher computers to projector system

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15. How is the lab used? Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Cds Lego mindstorm nxt robots Books Tutorials

17. What kinds of instructional equipment do you provide students?

Headphones Lego mindstorm nxt robots Computers

18. What kinds of online services does your lab/center provide?

Tutorials Online access for distance education courses or components for traditional classes

19. Do you currently have any unmet needs for materials and equipment?

No. 20. Is this lab/center tracking student attendance?

Yes, teachers take attendance for their classes when needed. If so, do you use special software?

No If not, do you have plans to do so?

No 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes If “yes,” please describe:

Lab personnel verbally survey students on a daily basis to make sure they have all the tools they need and that they are able to complete their assignments.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

Even though the lab is titled the ‘computer information science lab’, we work with many other highly technical disciplines including, but not limited to engineering, drafting/architecture, nursing, biology, and chemistry. If your course requires use of advanced software suites that require full security access to the local computer, we are the best spot at csm.

Page 26 Contact: John Sewart, [email protected] (650) 574-6699

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NURSING 881 OPEN SKILLS LAB (NUMBER WILL CHANGE TO NURS 808) Name: Tatiana Isaeff, Ed.D, RN, Professor of Nursing 1. What is the general purpose of your lab?

Open skills laboratory provides the nursing student with the opportunity to practice skills in a safe, controlled environment, with the supervision of nursing faculty, the student receives feedback regarding performance of skills and competencies. (see skills competencies for each course)

2. What are the SLO’s? (student learning outcomes)

Apply nursing methods, protocols, and procedures to appropriate care situations. (program SLO 1)

Use the nursing process, which emphasizes critical thinking, independent judgment, and continual evaluation as a means to determine nursing activities. (program SLO 2)

Utilize theory and knowledge from nursing, the physical/behavioral sciences, and humanities in providing nursing care. (program SLO 3)

Identify and assess the health care needs of patients/clients using the tools/framework appropriate to the clinical setting. (program SLO 4)

Document and evaluate the outcome of nursing and other interventions and communicate to team members. (program SLO 5)

Work in partnership with patients, clients and caregivers. (program SLO 7) Perform current legal and professional standards for nurses in relation to common clinical

problems. (program SLO 11) Practice in a manner that respects patient confidentiality and adheres to hipaa. (program

SLO 12) Appraise own professional performance accurately. (program SLO 13) Evaluate professional learning needs and take steps to meet them. (program SLO 14)

3. How do the services of your lab support the SLO’s for your lab?

Services and resources are well aligned. Students practice skills and receive faculty feedback and evaluation, engage in study/practice sessions with their peers as tutors, demonstrate competency assessment and receive faculty evaluation, complete clinical or skills laboratory make-up assignments, and learn effective skills in a group setting.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Task-based activity or successful completion of module (direct/quantitative measure) Competency checklists; student's identified focus and achievement of focus (may need

remediation in a skill not practiced for a while). 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Lab-only course Open-entry support service

5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

It is a mandatory lab. Students must sign up for a minimum of 0.5 unit per semester or 24 hours.

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5d. Comments: students received a credit/ or no credit. There is not an option for a grade.

5e. Is lab attendance required?

Yes 5f. If attendance is required, how many hours?

The minimum unit structure required per semester is 0.5 unit or 24 hours. Students can sign up for a maximum of 3 units per semester.

5g. Is current enrollment in a course(s) or program required to use the lab/center?

Yes 5h. Other comments on student participation and lab use:

Only enrolled students can use the lab. 6. Where are you located?

Building 23 7. How many rooms do you use?

Based on if other nursing classes are in session, a maximum are 4 classrooms. A minimum could be that for a small segment of time, I may have to hold lab in the nursing lab foyer.

8. What is the name and purpose of each room?

Two large rooms are smart classrooms with beds and manikins: students can practice in small groups and with the bulky equipment. The can easily be put in learning teams. 175: very small room: high fidelity equipment for video competency and simulation. One small room off the foyer: small classroom to hold 12 students: media review, small skills can be in room, no running water or counters for skills.

9. Do you currently have any unmet needs regarding space or location?

If so, please explain. Space is limited. Equipment storage is very difficult because of the difficulty space. Not all equipment is used every semester; however, there is no place to store it when it is not in use. There are iv pumps, feeding pumps, patient lifts, wheels chairs, etc. Year round when all classes are offered. New facilities being constructed.

10. What kinds of staffing do you have in your lab/center? Assigned paid faculty Lab aid

11. Do you currently have any unmet needs regarding staffing?

If so, please explain. Currently meeting needs per status of curriculum. 12. What are the hours that your lab is open?

Mondays, 0730-1030 wednesdays, 1430-1730 fridays, 0900-1700

13. What kinds of academic support services do you offer?

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I orchestrate "med clinics", "clinical prep clinics", etc. I orchestrate them around what the current needs seem to be.

One-on-one appointment conferences Small group tutorial or workshop work Drop-in with assistance by student tutor Drop-in with assistance by faculty

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring All websmart; all clinical make-ups and remediation.

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes Student study groups between years and among students

16. What kinds of instructional materials do you have?

Cds On-line software DVDs Modules Tutorials Videos Books

17. What kinds of instructional equipment do you provide students?

Computers Headphones A/v equipment

18. What kinds of online services does your lab/center provide?

One-on-one online tutoring 19. Do you currently have any unmet needs for materials and equipment?

Iv pumps storage areas 20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

No, it is done manually. If not, do you have plans to do so?

We are tracking and reporting it.

21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

No

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If “yes,” please describe: The data does come spontaneously in the course evaluation that narrative feedback is given

about the open skills lab and lots of positive verbal feedback. If “no,” do you have plans to do so?

There have been some preliminary discussions. 22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

Open skills lab is a very positive experience because students experience such a sense of accomplishment in their skills acquisition. I have done a podcast on nursing open skills lab orientation on itunesu. Thank you. Tatiana isaeff

Page 30 Contact: John Sewart, [email protected] (650) 574-6699

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THE MATH RESOURCE CENTER

Name: Lena Feinman and Cheryl Gregory 1. What is the general purpose of your lab?

The purpose of the math resource center is to help csm students of all mathematical backgrounds to succeed in their math courses or to learn math topics of interest to the student or in support of other coursework. The math resource center is also a place where students can improve their study and time management skills and reduce their math anxiety.

2. What are the SLO’s? (student learning outcomes)

SLO 1: students will demonstrate mastery of specific math skills after completion of any module or lab assignment.

SLO 2: students will identify, understand, and correct their mistakes after analyzing their tests or quizzes with a tutor or instructional aide.

SLO 3: students will identify the math skills they need to work on after completion of the diagnostic test or one-on-one conferences with faculty and follow through on a plan to learn the identified skill.

SLO 4: students will use calculators and computers effectively and appropriate. SLO 5: students will develop or improve their critical thinking skills. SLO 6: students will demonstrate improved study and time management skills.

3. How do the services of your lab support the SLO’s for your lab?

Staff: we have at least one qualified instructor in the math resource center every hour that the center is open. In addition to the instructor(s) one or more student-tutors is on duty almost every hour. Caryn goldman, instructional aide, coordinates the lab in addition to providing quality tutorial support to students.

o Service: 1. Tutoring for all csm math classes is available on a drop-in basis during open hours. Students who are taking non-math courses that have a math component may enroll in a lab course for math tutorial support.

o 2. From time to time, workshops are offered in the math resource center. These may include calculator skills, solving equations, and word problem workshops.

o 3. The mrc website provides information in support of its mission, including many locally developed handouts available for our students to read or print.

o They include: basic math rules of divisibility operations with integers algebra key words in mathematical expressions solving simple equations solving multi-step equations factoring by grouping box method of factoring rational expressions and equations completing the square practice quizzes statistics summary and definitions trigonometry trigonometric unit circle with numbers trigonometric unit circle without numbers for use in the mrc.

• we have a copy of every math textbook currently in use at csm. • we have several graphing and scientific calculators that can be borrowed by the students. • we have 13 computers available for students to use with the following resources: all on- line homework used by csm faculty including : my math lab, web assign, webwork keeptoolkit mckeague elementary algebra mckeague pre-algebra s heart of mathematics (math for liberal arts majors) cohen pre-calculus fathom (statistics) geometer sketch pad I-tunes university microsoft word and excel.

Materials: there are four modules at arithmetic and prealgebra level with short explanations, quizzes, tests, and other supplementary materials.

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• there are many lab assignments at arithmetic, elementary algebra, trigonometry, statistics, and calculus level. • in addition to materials described above, we have a full package of diagnostic tests on: arithmetic, elementary algebra I, elementary algebra ii, algebra, trigonometry and functions.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Exit paragraph/ exit exam (direct/quantitative measure) Task-based activity or successful completion of module (direct/quantitative measure) Diagnostic tests and post tests

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Lab-only course Open-entry support service

5a. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5b. If "yes", please explain:

A lab course is available in 1/2 unit increments up to 2 units. 5c. Do students who use your lab receive a grade or pass/no pass option?

Yes 5d. Comments:

Credit/no credit is the only option. 5e. Is lab attendance required?

Yes 5f. If attendance is required, how many hours?

For students enrolled in the lab course attendance is required. For students fulfilling hba attendance is tracked and reported to classroom instructors.

5g. Is current enrollment in a course(s) or program required to use the lab/center?

No 6. Where are you located?

Building 18 room 202 (approx 54 hours a week) building 16 room 165 (approx 0-10 hours a week as statistic lab depending on room availability and faculty availability)

7. How many rooms do you use? One main room (building 18) and sometimes one satellite room (building 16)

8. What is the name and purpose of each room?

See above

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

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Yes. We need more space and more rooms. Sometimes we have about 60-70 students at the same time in building 18 and our room is overcrowded. Students leave because they cannot get a seat or help. During these peak periods classes are taking place in the room we sometimes use in building 16 so it is not available for expansion. We need space more space co-located with our main lab. We also need one isolated but adjacent room for testing and one room for workshops.

10. What kinds of staffing do you have in your lab/center? Front desk student assistant; volunteers include student volunteers and faculty volunteers

Assigned paid faculty Instructional aides/student aides Student tutors Volunteers

11. Do you currently have any unmet needs regarding staffing? If so, please explain. Yes. During most popular time, from 9 to 12, we need more instructors and more student-

tutors. (at present, many of our instructors are teaching at this time. We could hire more student-tutors, but we do not have enough money for this.) We also need more front desk student assistance. At this point, we have just one student and at least six more are necessary.

12. What are the hours that your lab is open?

7:30a.m.-7 :00p.m. M-th 7:30 a.m -2:00 p.m. Fr 13. What kinds of academic support services do you offer?

One-on-one appointment conferences Small group tutorial or workshop work Drop-in with assistance by student tutor Drop-in with assistance by faculty Drop-in with assistance by instructional aide

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used? Open/drop-in use Tutoring appointments with faculty, aides or peers

16. What kinds of instructional materials do you have? Modules Videos DVDs Books Tutorials Cds

17. What kinds of instructional equipment do you provide students?

Computers Printers

18. What kinds of online services does your lab/center provide?

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Modules Tutorials Online access for distance education courses or components for traditional classes

19. Do you currently have any unmet needs for materials and equipment? Yes. We need: 1. A new printer A copy machine Space to accommodate 5-7 more lap tops Space to accommodate more students and tutors during peak periods (9am to noon).

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

SARS 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes If “yes,” please describe:

Every semester our students participate in the mrc survey. Last semester the survey was administered online and we had about 200 participants. Each semester the survey and all student comments are carefully analyzed by lead faculty. Although most comments are mostly positive, student feedback has lead to some modifications in the operation of the mrc to better meet student needs.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

We also collect and analyze data on the mrc usage regularly. The final report on it is submitted to the dean after each semester (including summer semesters) and then posted on the math faculty share point.

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ACCOUNTING LAB

Name: Rosemary Nurre 1. What is the general purpose of your lab?

To support accounting students while they are taking accounting classes. Tutoring is available. We provide a quiet work space for accounting students to collaborate and work together on homework and special projects.

2. What are the SLO’s? (student learning outcomes)

Provide a quiet location close to accounting classrooms for students to collaborate and learn from each other.

Provide tutoring support for all accounting courses. Provide computers for students to use while preparing for accounting classes. Provide space for students to do homework and work together on special projects.

3. How do the services of your lab support the SLO’s for your lab?

The lab is staffed 20 hours per week. We provide tutoring and student support during that time.

4. How do you measure these SLO’s?

We assess at the course level. Student success is measured in the classroom. 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Open-entry support service 5b. Are any of these activities in no. 5 [above] unit-bearing?

No 5c. Do students who use your lab receive a grade or pass/no pass option?

No 5d. Is lab attendance required?

No 5e. Is current enrollment in a course(s) or program required to use the lab/center?

No 6. Where are you located?

12-88 7. How many rooms do you use?

One 8. What is the name and purpose of each room?

Accounting lab - one room. See above explanations. 9. Do you currently have any unmet needs regarding space or location? If so, please explain.

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We are in a temporary space. Our new lab will be in building 14. We are hopeful it will meet all our needs.

10. What kinds of staffing do you have in your lab/center? Assigned paid faculty Instructional aides/student aides

12. What are the hours that your lab is open?

9 - 1; m - f 13. What kinds of academic support services do you offer?

Drop-in with assistance by faculty Drop-in with assistance by student tutor One-on-one appointment conferences

14. What kinds of logistical support services do you offer?

Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Tutorials Textbook websites, ms excel, ms word Modules Cds

17. What kinds of instructional equipment do you provide students?

Computers Printers Ten key

19. Do you currently have any unmet needs for materials and equipment?

No 20. Is this lab/center tracking student attendance?

No, but we do track student use of materials. 21. Do you conduct any type of “student satisfaction” survey or other means of obtaining student feedback regarding quality of services in your lab/center?

Yes If “yes,” please describe:

We conducted a survey three years ago. We plan to conduct the survey every five years.

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WRITING CENTER AND ENGLISH 800 LAB Name: Juanita Alunan and Daniel Keller 1. What is the general purpose of your lab?

The writing center and English 800 lab are dedicated to fostering proficiency in writing by helping students with specific challenges, such as thesis; organization, development and coherence; integration of quotations and paraphrases; specific sentence combining and grammar patterns; esl issues; and critical thinking strategies. To help students become better writers as well as independent editors of their own essays, we provide one-on-one interaction with highly trained members of the csm English and esl faculty.

2. What are the SLO’s? (student learning outcomes)

SLO 1: students should demonstrate mastery of specific writing, research, or critical thinking skills.

SLO 2: students should be able to identify, understand, and incorporate the writing skills they need to work on after completion of one-on-one essay conferences with faculty.

SLO 3: students should acquire a greater understanding and control of their writing process. 3. How do the services of your lab support the SLO’s for your lab?

One-on-one essay conferences with faculty allow students to get individualized attention in order to improve specific writing, research, or critical thinking skills; gain a greater understanding and control of their writing process; and become independent editors of their own essays.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Exit paragraph/ exit exam (direct/quantitative measure) Task-based activity or successful completion of module (direct/quantitative measure)

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Lab-only course Open-entry support service

5b. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5c. If "yes", please explain:

English and esl 850 require students to register in the center for variable units as selected by individual students.

5d. Do students who use your lab receive a grade or pass/no pass option?

Yes

5e. Comments: Students who are enrolled in English and esl 850 receive a cr or no credit for the units they

have registered for. 5f. Is lab attendance required?

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Yes

5g. If attendance is required, how many hours? For this course, the hour by arrangement provides students with the opportunity to enrich

their learning beyond class time through a number of activities and materials available in the writing center and English 800 lab or through activities outside of the center. The writing center and English 800 lab provide support for student writing needs at many levels: one-on-one tutoring conferences with English instructors, tutorials on specific writing and critical thinking skills (in hard copy and on the web), English and esl reference materials, and group workshops to assist students with their writing skills. Computers with access to the world wide web are also available for researching, composing, and printing student essays as well as DVD and vhs equipment for viewing literature, plays, and films. If the activity is completed in the writing center and English 800 lab, the staff will sign the yellow reporting form. While students can take advantage of all the resources in the center, instructors may also assign a number of other activities which satisfy the hour by arrangement. They can include conferring with the classroom instructor, attending cultural event(s), viewing video(s) off campus, and reading book-length work(s). In this case, the classroom instructor will sign the yellow reporting form.

5h. Is current enrollment in a course(s) or program required to use the lab/center?

No 5i. Other comments on student participation and lab use:

As a pilot program, during fall 2008 we have opened our centers to drop-in (non-English and non-hba) students on a space-available basis during early afternoon hours, on monday and wednesday from 1:00-2:30 p.m. This will allow any csm students the opportunity to stop in and get help with papers for any of their classes.

6. Where are you located? The writing center is located in 18-104; the English 800 lab is next door in 18-102.

7. How many rooms do you use?

We use three rooms. 8. What is the name and purpose of each room?

See response to #1 for the purpose of the writing center and English 800 lab. The quiet room, located next door to the writing center in 18-106, allows students to read, write, and work on computers without the distractions and activities in the adjoining centers.

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

English department faculty have expressed their satisfaction with the current space and location of the centers in surveys, department meetings, and retreats.

10. What kinds of staffing do you have in your lab/center?

Instructional aides/student aides Assigned paid faculty

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

None. 12. What are the hours that your lab is open?

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Writing center: m-th from 8 a.m. To 8:30 p.m. And friday from 8 a.m. To 2:00 p.m. English 800 lab: m-th from 9 a.m. To 2:30 p.m. And friday from 9-1:50 p.m.

13. What kinds of academic support services do you offer? One-on-one appointment conferences Small group tutorial or workshop work Drop-in with assistance by faculty

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers

16. What kinds of instructional materials do you have?

Tutorials Videos Books DVDs

17. What kinds of instructional equipment do you provide students?

Computers Printers Headphones A/v equipment

18. What kinds of online services does your lab/center provide?

Online access for distance education courses or components for traditional classes 19. Do you currently have any unmet needs for materials and equipment?

We have met our current needs for materials and equipment. 20. Is this lab/center tracking student attendance?

Yes, in a variety of ways: reporting forms and writing assignments for our hba students and through computer check-in for English and esl 850.

If so, do you use special software? We use excel spreadsheets for our English and esl 850 students.

If not, do you have plans to do so?

We are exploring new ways of tracking our students.

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22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

We believe that the English 800 lab and writing center offer an exemplary model for other colleges because our faculty members possess the training and expertise necessary to ensure that our students excel in all facets of their writing. In fact, English instructors from other bay area community colleges have visited our centers because of our reputation for using cutting-edge technology and pedagogically sound practices.

Page 40 Contact: John Sewart, [email protected] (650) 574-6699

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FOREIGN LANGUAGE CENTER

Name: Richard Castillo 1. What is the general purpose of your lab?

To provide both required and supplementary support materials that complement classroom instruction and facilitate and enhance the learning of American sign language, Chinese (mandarin), French, German, Italian, Japanese, and Spanish; to provide instructional help on a drop-in basis; to provide a dedicated space for students to collaborate on their language learning; to provide materials

2. What are the SLO’s? (student learning outcomes) Near the end of the semester, students who have used the foreign language center

Will find that their learning of the language they are studying has been enhanced by use of the materials and equipment in the center

Will find that their learning of the language has been facilitated by working with one or more instructors in the center.

3. How do the services of your lab support the SLO’s for your lab?

The flc is stocked with a variety of useful reference materials; the computer network provides required and supplementary audio and video components linked to the texts used in the foreign language classes, as well as access to the internet for those courses that have online components; the certificated staff provide expert additional instruction; the instructional aide provides technical assistance and assures that the students' study needs are met.

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) 5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Open-entry support service

5a. Are any of these activities in no. 5 [above] unit-bearing?

No 5b. If "yes", please explain:

But indirectly, yes. The unit load for each of the transfer-level language classes includes a 50-minute/week or 100-minute/week requirement, which many students fulfill in the flc. Although students do not register separately for the flc, the work they do in the flc is factored into the grade they receive in the class.

5c. Do students who use your lab receive a grade or pass/no pass option?

No

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5d. Comments: Since they do not register separately in the flc, no units or grade options are applicable.

However, as stated above, individual foreign language instructors monitor and assess the time and work done in the flc.

5e. Is lab attendance required?

Yes 5f. If attendance is required, how many hours?

In the transfer level classes (110–140) the requirement for 3-unit classes is 15 hrs/semester and for 5-unit classes is 30 hrs/semester. Attendance in the flc provides one of several authorized methods of meeting this course requirement.

5g. Is current enrollment in a course(s) or program required to use the lab/center?

Yes 5h. Other comments on student participation and lab use:

Students also use the flc as a place to work alone or with classmates on assignments that do not necessarily require flc resource materials. They also consult with and receive individual help from certificated language instructors.

6. Where are you located?

The flc is accessible on the ground floor of building 18 in room 112. 7. How many rooms do you use?

One, however foreign language students are allowed to use the video-recording rooms of the interconnected speech lab on an as-needed basis.

8. What is the name and purpose of each room?

The foreign language center (flc), often referred to simply as "the lab," is a comfortable and inviting study hall furnished with sofa, armchairs, round tables and chairs, networked pc and Mac computers, cassette/cd/DVD players, and stocked with reference books, texts, manuals, and assorted video and audio materials for use in the lab and, in some cases, for short-term lending.

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

At present the space and location are adequate for our needs, although at peak times or when an instructor brings an entire class to the flc, we run out of space, computers, and resource materials.

10. What kinds of staffing do you have in your lab/center?

Assigned paid faculty Instructional aides/student aides

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

We are not able to remain open continuously, and in the fall 08 semester we do not have staff representing all of the languages we offer. (many language classes are only offered in the evening, but current evening staff represents only Chinese and French. Certificated staff during teach Spanish and Italian.) As enrollment patterns change and budget normalizes we hope to be able to have all the languages represented by at least one shift per week.

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12. What are the hours that your lab is open? Officially, monday through thursday, 9:00 am to 1:30 pm and 5:30 pm to 6:30 pm. Some

staff hold regularly scheduled office hours in the flc in an effort to keep the lab open and available for student use. To the above official hours, add monday through thursday, 7:15 am to 8:00 am and 1:00 pm to 3 pm.

13. What kinds of academic support services do you offer?

Drop-in with assistance by faculty Small group tutorial or workshop work

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers

16. What kinds of instructional materials do you have?

Books Cds DVDs Videos

17. What kinds of instructional equipment do you provide students?

Computers Headphones Copiers Recording devices Printers

18. What kinds of online services does your lab/center provide?

One-on-one online tutoring Online access for distance education courses or components for traditional classes Commercial stand-alone language learning programs

19. Do you currently have any unmet needs for materials and equipment?

We await the purchase and installation of a network server on which to put all of our audio and video materials for easy access by all computers in the flc. The current iTunes-based system works but is inefficient and confusing for students and staff, and it is limited in size (video materials are especially memory-hungry resources).

20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

Excel spreadsheets

If not, do you have plans to do so?

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In the future an integrated computerized check-in system would greatly facilitate attendance tracking.

22. Is there anything else you would like to add about your lab or center for us to better understand it? Please share any other comments that you would like to make here:

The flc does in fact enhance the students' language learning but does not assess their language learning success, but rather their successful use of the materials and services offered by the flc. Teachers of each language include skills in the SLO’s of their courses, and they are best suited to assess the progress of the students and the relationship between lab attendance and use of lab resources with success in the classroom.

Page 44 Contact: John Sewart, [email protected] (650) 574-6699

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READING/ESL CENTER

Name: Kristi Ridgway 1. What is the general purpose of your lab?

The reading/esl center is dedicated to fostering proficiency in English reading, listening and speaking skills.

2. What are the SLO’s? (student learning outcomes) SLO’s for the reading/esl center after working in the reading/esl center, students should show improvement in the following areas:

SLO 1: students should be able to converse or read in English with improved fluency. SLO 2: students should be able to converse more accurately or read demonstrating greater

comprehension and/or better use of study reading strategies in English. SLO 3: students should be able to demonstrate greater understanding and/or use of English

vocabulary. 3. How do the services of your lab support the SLO’s for your lab?

(looking at this now, I think this is a confusing question - can we give an example or ask this differently - what, exactly, are we trying to get at?)

4. How do you measure these SLO’s?

Student surveys (indirect/qualitative measure) Exit paragraph/ exit exam (direct/quantitative measure) Task-based activity or successful completion of module (direct/quantitative measure)

5a. What is the academic relationship between student participation in your lab and success in your discipline’s courses?

Hours by arrangement Lab-only course

5a. Are any of these activities in no. 5 [above] unit-bearing?

Yes 5b. If "yes", please explain:

Lab-only courses are .5-2 variable units. Hour-by-arrangement courses are 3.0 unit courses that include lab visits and work as part of the requirements of the course.

5c. Do students who use your lab receive a grade or pass/no pass option?

Yes 5d. Is lab attendance required?

Yes 5e. If attendance is required, how many hours?

Differs for different courses 5f. Is current enrollment in a course(s) or program required to use the lab/center?

Yes

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6. Where are you located? 18-101

7. How many rooms do you use?

Three 8. What is the name and purpose of each room?

Main room - check-in/check-out of students and resources, student computer use, independent study appointment room - appointments with instructors or staff pronunciation room - student computers for pronunciation practice

9. Do you currently have any unmet needs regarding space or location? If so, please explain.

Yes - we do not have any space available in the center for read 415 students to meet with faculty. Currently these meetings are taking place outside of the center.

10. What kinds of staffing do you have in your lab/center?

Instructional aides/student aides Assigned paid faculty Student tutors

11. Do you currently have any unmet needs regarding staffing? If so, please explain.

Yes, we need more flcs for faculty to meet the appointment needs of our students overall, more instructional aides (.5-1.0 more needed) to handle the basic tasks of running the center on a daily basis and more student tutors (trained, qualified students to help students overcome errors and confusion in reading)

12. What are the hours that your lab is open?

M-th 9-6:30; fri 9-3; sa 9-1 13. What kinds of academic support services do you offer?

One-on-one appointment conferences Small group tutorial or workshop work

14. What kinds of logistical support services do you offer?

Providing instructional equipment Providing instructional materials Checking students in; attendance monitoring

15. How is the lab used?

Open/drop-in use Tutoring appointments with faculty, aides or peers Assigned classes

16. What kinds of instructional materials do you have?

Tutorials DVDs Cds Modules Books

17. What kinds of instructional equipment do you provide students?

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Computers Recording devices Headphones

18. What kinds of online services does your lab/center provide?

Modules 19. Do you currently have any unmet needs for materials and equipment?

Bookcases, funding for curriculum development 20. Is this lab/center tracking student attendance?

Yes If so, do you use special software?

Customized software in adopted from amer. River college

Page 47 Contact: John Sewart, [email protected] (650) 574-6699