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Page 1: englishlanguage.org.nzenglishlanguage.org.nz/sites/englishlanguage/files/kcfinde…  · Web viewThis workshop addresses what a language learner needs to know in order to be able

Saturday workshopsWorkshop 1: Saturday 10:15am – 11.45am

In Workshop 1 Presenter

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Governance: discussions for the governance and managers to further the work that arises from the AGM

Nicola Sutton Nicola is the Chief Executive of ELPNZ. Prior to this she was Deputy CE and Operations Manager. She was previously employed in several Auckland ELP centres (doing resources, finance and funding) and in Christchurch (doing coordination, tutor training, literacy class teaching). She was also a centre committee and ELPNZ board member and chair. Nicola has a Masters in Commerce and a diploma in not-for-profit management.Megan Thomas Megan has worked with ELPNZ for the past 18 months on the Future Focus Project consultations and development work arising from that. She has worked in community, corporate and local government sectors and has held management positions in general management, finance, organisation development, human resources, information technology, business development, marketing & fundraising, business re-engineering and service delivery.

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The bottom line in NZCEL: NZCEL is a new purpose – developed qualification recognised by NZQA that ELP proposes to offer more widely at Level 1 Foundation, level 1 and Level 2. Charlie Hayward, Rose Desmond and Cholena McMillan offer insights into the NZCEL programme during its trial in four ELP Centres 2013-2014. The workshop will cover: a background to the programme, programme requirements and resources, and tips for best practice from current CEL teachers.

Charlie Hayward Charlie Hayward has worked as an ESOL teacher in New Zealand and Japan and also in the field of Adult literacy education. He is currently involved with the ‘night classes project’ being run in Auckland and the New Zealand Certificate in English Language (NZCEL) programmes being set up at Kelston Girls’ College, in collaboration with Unitec.Cholena MainRose Desmond is currently the ESOL Programmes Project Coordinator for ELP – National Office, focusing on the new NZ Certificate in English Language and programme moderation. She has a Dip TESOL and teaching qualifications and a work background in the volunteer and not-for-profit sector, teaching and providing employment support for migrants and refugees in Wellington.

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2The bottom line in ESOL literacy: The Bottom Line in ESOL Literacy is a must for tutors and coordinators involved in the ESOL Literacy programme. The workshop is in 3 parts: Current requirements of the ESOL Literacy Programme (including ELP, TEC and NZQA 'bottom lines'), some inspirational glimpses of innovation and good practice from ESOL Literacy tutors/coordinators; and an opportunity to talk and share ideas with fellow tutors. We invite you to bring along your strategies, tips and recommendations. This workshop will be facilitated by Dorothy Thwaite.

Dorothy Thwaite is ESOL Programmes Manager for ELPNZ. She manages the support and development of the ESOL programmes delivered by centres, including ESOL Literacy. She also manages associated research and curriculum development.

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The bottom line in E4E: The Bottom Line in E4E is a must for tutors and coordinators involved in the E4E programme. The workshop is in 3 parts: E4E Programme requirements (including ELP, TEC and NZQA 'bottom lines'), some inspirational glimpses of innovation and good practice from E4E tutors/coordinators; and an opportunity to talk and share ideas with fellow tutors. We invite you to bring along your strategies, tips and recommendations. This workshop will be facilitated by Victoria Ussher.

Victoria Ussher is a member of the Programmes Team at ELP’s national office. She supports centres delivering a range of programmes, including English for Employees. Victoria also oversees the volunteer and learner information database.Emma SteinDiana Peterson

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The bottom line in 1:1 tutoring: The Bottom Line in 1 to 1 tutoring is a must for tutors and coordinators involved in the home tutoring programme. The workshop is in 3 parts: Home Tutoring programme requirements (including ELP, TEC and NZQA 'bottom lines'), some inspirational glimpses of innovation and good practice from 1 to 1 home tutors/coordinators (including a short session on moderation); and an opportunity to talk and share ideas with fellow tutors. We invite you to bring along your strategies, tips and recommendations. This workshop will be facilitated by Jo de Lisle.

Jo de Lisle is the manager of ELP Waikato. She has worked in tertiary ESOL for many years, in teaching, curriculum development and assessment and has coordinated and tutored in many of the ELP programmes. Jo will be joined by Maddy Harper who will run a short, interactive session on moderation of the LPS. Maddy coordinates the ELG Literacy Focus group, the E4E programme and provides resource support to home tutors and teachers at ELP Wellington. She has been a home tutor for 14 years.

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The bottom line on English Language Groups (ELGs): The Bottom Line on ELGs is a must for tutors and coordinators involved in English Language Groups (ELGs). The workshop is in 3 parts: ELG programme requirements (including ELP, TEC and NZQA 'bottom lines'), some inspirational glimpses of innovation and good practice from ELG tutors/coordinators (including a short session on moderation); and an opportunity to talk and share ideas with fellow tutors. We invite you to bring along your strategies, tips and recommendations. This workshop will be facilitated by Chris Walkerdine.

Chris Walkerdine is the English Language Group coordinator for ELP Hutt. She was a home tutor for 4 years, taught a literacy class for 7, and currently teaches an ELG. Chris is involved in the volunteer tutor training programme and coordinates the centre’s resources. Chris will be joined by Maddy Harper who will run a short, interactive session on moderation of the LPS. Maddy coordinates the ELG Literacy Focus group, the E4E programme and provides resource support to home tutors and teachers at ELP Wellington. She has been a home tutor for 14 years.

Workshop 2: Saturday 11.45am – 1.15pmIn Workshop Presenter

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governance and managers to further the work that arises from the AGM (cont.)

Nicola Sutton (see earlier notes)Megan Thomas (see earlier notes)

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rtA taste of LESLLA 2013: in 2013 dorothy Thwaite and Gillian Leigh attended the LESLLA (Low Educated Second Language and Literacy Acquisition for Adults) Symposium in San Francisco. In this workshop, Gillian will outline some Symposium highlights including a discussion of learning support programmes for struggling ESL learners in Calgary, Alberta and the implementation of an extensive reading programme for low level ESL learners in San Francisco. She will also share activities used by tutors from Eye on Literacy, Alberta on how to achieve a balanced literacy approach.

Gillian Leigh is a tutor with English Language Partners, Christchurch where she currently teaches two classes in their Literacy Programme. Her particular interest in this field concerns the way in which a balanced approach to teaching ESOL-Literacy can be implemented and includes oral language first, adopting a whole-part-whole approach and bringing the outside in.

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Preparing assessments: Dorothy Thwaite and Rose Desmond show how the assessment process for the NZCEL (New Zealand Certificate in English Language) Programme is clear, manageable – and can even be creative. They will provide models of assessment tasks in use at both Level 1 and 2 and how to create and follow marking schedules. All the ingredients of assessment will be examined in the workshop before participants get the chance to “do it” themselves.

Dorothy Thwaite (see earlier notes)Rose Desmond (see earlier notes)

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Showing interest and involvement– effective listener strategies in English: Providing appropriate verbal and non-verbal feedback in a spoken interaction is a key method of establishing rapport and showing interest in a conversation. However, research on conversational styles shows that the strategies used by listeners can vary from culture to culture and listening behaviours that are considered polite in one culture may not be considered polite in another. Understanding how a listener indicates interest and involvement in a conversation is a necessary and important part of learning a second language.In this session participants will have an opportunity to try out a classroom activity designed to raise awareness of listener strategies in English.

Nicky Riddiford is the coordinator and teacher of a workplace communication programme for skilled migrants at Victoria University of Wellington. She has over 30 years experience teaching ESOL, EAP and teacher training courses. She is a member of the Language in the Workplace Project research team at Victoria University.

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3Team Teaching: an Alternative Approach to E4E: is based on an action research paper about an experiment in teaching methods we carried out in the Hutt last year. After a brief introduction to action research and team teaching, Sue will present her paper. Then, Merran and Alison will discuss further implications, particularly for the course which they continue to teach together and we’ll end with discussion on how this research could be relevant to other schemes.

Workplace Contexts for Learning: Adult learning is best done in contexts that learners find ‘meaningful’ and where adult learners are treated as adults. Workplace contexts are familiar and safe for learners, they can see the relevance of what they are learning and they can use their prior knowledge to negotiate meaning on an equal basis with the teacher – as opposed to the traditional teacher / learner power imbalance.

Sue Barlow is an English teacher with considerable experience at secondary and tertiary level, both in England and in New Zealand. For many years she was a member of CHIMES a co-operative of music teachers who specialized in group teaching. Now she teaches for English Language Partners (Hutt). MA (Hons), Dip Tching, Dip TSL, LTCL (violin and recorders) and a very useful Certificate in Home Tutoring. [email protected]

Merran Bakker (English Language Partners Hutt) recently began her career in TESOL, after completing the MA(TESOL) at Victoria University and several years as a volunteer, both home tutoring and assisting in classes. She has been enjoying applying the insights gained through her study to the challenge of helping adult learners continue to progress in their language skills. [email protected]

Alison White is an experienced ESOL and French teacher and presently teaches English for Employees courses for English Language Partners Hutt. She holds an MA(Hons) in French, Award TESOL (CITEC), Dip Teaching and Master in Public Health. She also does research into pesticides and additives [email protected]

Charles Hayward (see earlier notes)

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Encouraging learners to talk: In this workshop we will reflect on the barriers that discourage learners from speaking and how they may be overcome. We will participate in a range of speaking activities and consider some of the elements that make up a good speaking activity, seeking to arrive, by the end of the workshop, with some clear guidelines that will work in a variety of contexts.

Gillian Skyrme spent ten years as Coordinator of the ESOL Home Tutor Scheme in Whangarei, and edited the resource kit for the first national home tutor training course, Partners in Learning. She now teaches Second Language Teaching at Massey University, but continues her association with English Language Partners as a committee member, consultant and home tutor.

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orWhat does it mean to know a word? This workshop addresses what a language learner needs to know in order to be able to use a word or expression effectively. How do we define or recognise an item of vocabulary? How can we choose what words to teach and learn? Is there any difference between understanding and using a word? What are special difficulties posed by the English pronunciation or spelling system? What are factors that influence meaning in language? What is collocation and why is this important to language learners?

Natalie Greenly (M.App.Ling) is a Programme and Resource coordinator for ELP Auckland Central. She has been teaching ESOL for over 20 years in a variety of classes and as a 1-1 volunteer, and currently teaches two community classes in Auckland. She has been involved in developing internet and graphic resources for ELP National, and is a keen user of technology and resources from the internet in her classes.

Workshop 3: Saturday 2.10pm – 3.30pmIn Workshop Presenter

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Governance: discussions for the governance and managers to further the work that arises from the AGM (cont.)

Nicola Sutton (see earlier notes)Megan Thomas (see earlier notes)

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Introducing your Learner to MaoritangaEnjoy learning about Maori culture, and help your learners feel more confident in Aotearoa New Zealand, understand what their children are learning at school, and maybe even discover connections between Maoritanga and their own culture! We will cover basic Maori pronunciation and greetings, the haka, traditional moko (tattooing), the decline and revival of Maori culture, and a popular waiata (song). Nau mai haere mai!

Wiremu & Dawn Te Kani Wiremu Te Kani (Ngati Porou) works at Māori Television, and enjoys sharing the songs and stories of his culture with newcomers to Aotearoa New Zealand. Dawn Te Kani, originally from Hawai'i, has a great love for Pacific cultures and traditions. Both Dawn and Wiremu are active home tutors.

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User-pays English lessons (night classes): English teaching is our core competency – what value should we place on what we deliver?We are a learner-focussed organisation. What does that mean for learners who approach us whose special needs fall outside our traditional services?Why have there been over 200 occasions at the Takapuna Language Centre where learners have been happy to pay $60 for an hour long lesson asking ‘please give me another lesson like last time’?

Charles Hayward (see earlier notes)

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Preparing and using your own listening materials: This workshop will focus on the value of recording everyday conversation to provide targetted practice for learners. Attention will be given to the value of such recordings, simple ways to produce them, and how they can be used in a learning session to support the development of listening skills. Those of you with clever portable recording devices such as smart phones are asked to bring them with you to the session.

Gillian Skyrme (see earlier notes)Am

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“I’m a very polite person but I really don’t know how to use English to fit in”. Helping L2 learners communicate effectively in the NZ workplace: Successful participation in workplace interactions is often seen as a key indicator of how well someone fits into any workplace. Choosing effective strategies for social and work talk can be very challenging for newcomers to New Zealand and insufficient ability in this area can have a range of negative consequences. This workshop will focus on strategies that teachers can use to help non-native speakers of English participate in social talk and work talk in the workplace.

Nicky Riddiford (see earlier notes)

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Reforming the Text: Last year Nickie taught kids excluded from mainstream schools with near zero literacy. She spent a year re-writing their oral texts and using them as reading material which in turn improved their own writing. They passed NCEA literacy 1 (the first such group to do so in 10 years) and she is now reworking this simple technique to improve writing for ESOL learners.

Nickie Muir A regular columnist for the Northern Advocate and Herald Online Nickie Muir has been teaching since the late 80’s as an exchange student in rural Thailand. She completed her Cambridge Delta in Buenos Aires and worked with Unicef last year to publish the children’s book Baba Didi and the Godwits Fly.

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Reading for learners with low levels of literacy – “Making chutney and relish” and other stories: Based on the language experience approach, Celia will demonstrate and involve you in the process of creating materials generated by her learners from events such as cooking or a trip. The learners brainstorm, discuss, plan and participate in the event and afterwards view photos and talk further. This leads to writing tasks and the creation of a PowerPoint read along story. You will ‘experience’ examples of the stories and share ideas for extending learning opportunities.

Celia Hope Celia has been a teacher of ESOL and literacy to learners of different ages and levels (including Early Childhood Education) in New Zealand, Canada and Thailand. She has been teaching an ESOL literacy class for women based at a primary school for the past eight years.

Workshop 4: Saturday 4:00pm – 5.30pm

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In Workshop PresenterRi

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Governance: discussions for the governance and managers to further the work that arises from the AGM (cont.)

Nicola Sutton (see earlier notes)Megan Thomas (see earlier notes)

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Culturally inclusive volunteering Vanisa Dhiru has worked in several communication roles in the sectors of transport and business development in government, within various small and large corporate. Previously she has worked with ANZ National on their corporate volunteering programme and in communications roles in business and government. She is currently the Chief Executive of Volunteering New Zealand.

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Resources on the Internet based on one of the sequence stories: This is a hand-on opportunity to become familiar with some of the graphic resources that have been developed for ELP tutors and are available on the website. We will brainstorm and share some ideas for using these. We will also have some time to explore some of other useful ESOL resources and websites on the internet. Come prepared with your own suggestions for internet resources and sites.

Natalie Greenly (see earlier notes)

Sunday workshopsWorkshop 5: Sunday 9:30am – 11.00am

In Workshop Presenter

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seFundraising for our Future: Nicola will begin by presenting an overview of the national fundraising strategy and how it fits with the overall organisational vision and strategy. Then Ruchika will present an overview of the fundraising work that has taken place so far and our plans for the coming year. We are interested in hearing your thoughts and questions and work shopping some questions to guide our future work.  

Ruchika Jayatilaka is fundraising and marketing manager for national office of the English Language Partners New Zealand. She is responsible for implementing the association's fundraising strategies. For the last 12 years she has worked for a variety of charities including World Wildlife Fund (WWF) – New Zealand, Forest and Bird, Arthritis New Zealand and Women’s Refuge. Ruchika is a central committee member of Fundraising Institute of New Zealand (FINZ) for the past 7 years and has a MBA from Massey and a BBA from Temple University, USA. Nicola Sutton (see earlier notes)

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Learning a New Language: perspectives from 4 of ELP’s bilingual tutors: A panel of four bi-lingual tutors from different learner groups talk about learning styles, education in their homeland and difficulties in learning English associated to their language. The panel will focus on learners from Ukraine, China, India, and Afghanistan. Each of the tutors is currently involved in an ELP programme.

This workshop will be facilitated by Nahed Ibrahim, Literacy and Numeracy educator in the ESOL Literacy programme at ELP Auckland West. Joining her as presenters are:1. Elena Burduk, an English

Language Group Tutor at ELP North Shore. Elena is from Ukraine and speaks Russian. Elena has used her knowledge of languages and ESOL experience to teach English to a group of Russian speaking learners.

2. Changrong Dong, an English Language Group Tutor at ELP Central Auckland.  Changrong is from China and speaks Cantonese and Mandarin. As well as teaching ESOL for many years Changrong teaches Mandarin to native English speakers.

3. Indu Bajwa, a Literacy and Numeracy Educator at ELP South Auckland. Indu is from India and speaks Indian and Punjabi. Indu migrated to NZ in 2003 and has been working with ELP since 2006.

4. Sakhidad Sooran, a Bilingual Assistant from ELP West Auckland. Sakhidad is from Afghanistan and speaks Farsi and Urdu. Sakhidad arrived in NZ in 2000 and has been working as a bilingual assistant since 2003.

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1Professional speaking for migrants: Dr Margriet Theron offers this 12-weeks course, free to students. Professional Speaking for Migrants is suitable for advanced ELP learners who are applying for jobs or who want to develop public speaking skills. The workshop will cover: budget, funding, promotion, teaching resources, syllabus, examination, timetable and more.

Dr Margriet Theron is the Deputy Chair of both the Rotorua Multicultural Council and the Geyser Community Foundation and a trustee of Speech NZ. She holds CELTA and degrees in management, economics and science and is retired after a career in science policy and forestry education management.

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Teaching in a virtual world: Teaching in a Virtual World is based on the experiences of the national office Programmes Team as we invited ESOL learners around the country to join us in Online English Language Groups, using the online platform Adobe Connect. The learning curve was steep, occasionally stressful and loads of fun! If you're interested in online teaching and think you might like to give it a go, come and join me.

Victoria Ussher is a member of the Programmes Team at ELP’s national office. After 12 years of primary teaching and 10 years at ELP Wellington Victoria relished the opportunity to do some hands-on teaching. This opportunity came about when the  programmes team members joined groups of ‘pioneer’ learners from around the country experimenting with Adobe Connect as an online classroom

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Treats for tutors This workshop will be presented by three experienced ELP managers, approximately 25 minutes of each:Nalini – Idioms in everyday speechDoes the thought of explaining English idioms to a learner throw you into a tizzy? Idioms are an important part of everyday speech and often the grease that keeps conversations flowing and natural but they can be a challenge for both the tutor and the learner. This looks at ways of making the learning easy and enjoyable.

Philippa – This short presentation called ‘Short & Sweet’ will be focussed on the use of the resource book titled ‘Five Minute Activities’ by Penny Ur. We will be exploring the use of short activities designed not just for fun breaks but with real language teaching principles in mind. We will be trying some out for a hands on experience. It is designed for use by both one to one and group tutors.

Jenny - R’ is for Reading – or should that be ‘f’ is for fdÞ¥i€±?  This is a light-hearted (no stress!!) look at how you can gain some understanding of what your beginner learners might experience as they learn to read English.  No previous experience necessary – just an open mind. 

Nalini Varghese has been the manager of ELP Southland since 2005. She has an MA in English  and has been  a co-presenter at the 2012 CLESOL Conference on  English on tailored language and settlement support to migrants dairy workers.

Philippa Cairns is manager of ELP Bay of Plenty in Tauranga. She has been manager coming up for 20 years at the centre, has a Dip TESOL and trains all the volunteer home tutors, both for initial tutor training and ongoing PD workshops for the existing pool of trained tutors. She is particularly interested in adult education and developing and fostering tutors in their skill development within our organisation.

Jenny Huddleston is in her 7th year as manager of ELP Northland. She has also presented a seminar for a national Tertiary Int. Student Support conference. Prior to joining ELP she was International Student Liaison officer, North Tec.

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rtKiwi Slang In this workshop we will show you our presentations on Kiwi Slang, Kiwi Christmas, and Kiwi Slang in the Workplace which we have run for Hutt City Council Settlement Support seminars. We will take you through our presentations in a fun and interactive way and leave you with plenty of materials and ideas to use in the classroom or with one to one learners. We have received excellent feedback about these seminars from learners of all levels and backgrounds.

Christine Cook is the centre manager of English Language Partners Hutt. She has a teaching background ranging from primary school children to international students. Christine has also worked in the media industry as an advertising and training manager and has just completed her MA in Media studies.

Chris Walkerdine is a coordinator at English Language Partners hutt. She has been teaching for 30+ years. She has taught at the primary, secondary and university level and is presently teaching adult refugees and migrants. She has B.Ed and a Dip TESOL.

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Adapting a resource: Dorothy Thwaite and Rose Desmond guide participants through a variety of ways to tailor resources to suit a particular language level or need, and how to use and re-use them. Lots of sample materials in different genres will be looked at – along with paper, pencils, glue and highlighters. Participants will have plenty of opportunity to apply learned skills and personal creativity.

Dorothy Thwaite (see earlier notes)Rose Desmond (see earlier notes)

Workshop 6: Sunday 11.30am – 1.00pmIn Workshop Presenter

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Board – EAG meeting Board Chair

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Telling a great story: making your communications work for you: Without a doubt, ELP’s stories are the most interesting you’ll hear in NZ. Your messages are an essential tool for recruitment and retention. Communicating with your audience/s can be a challenge these days, especially with more communities online. Learn more! Focus: centre managers and staff

Grace Bassett Profile and Publications Coordinator at the national office of English Language Partners New Zealand. Grace manages the ELPNZ’s brand and their website and edits the Association’s Connecting Cultures magazine. Grace has a Dip TESOL and a Dip. Publishing.

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How to teach a language: We will discuss these principles of language teaching

I. Base your lessons on course goals and learners’ needs and wants.

II. Start from where learners are, and help them move to the next stage.

III. Manage the class to follow the plan, but change it if necessary.

IV. Put the learner at the centre: make sure their time is well used.

V. Allow time for development of both accuracy and fluency.

VI. Set exercises which require conscious processing.

VII. Ensure learners often use language with tasks you have set.

VIII. Enable learners to become independent of you.

Marty Pilott Marty has decades of teaching and learning languages, and as academic manager has observed many teachers in action. From this he has distilled advice for teachers into a compact book, How to Teach a Language. This summarises key skills for language teachers, covering the various skills, planning, preparation, and even classroom management. His goal is to improve the quality and efficiency of ESOL and community language teaching.

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Keynote Speakers Speaker Abstract

Nicola SuttonNicola Sutton is the Chief Executive of ELPNZ. Prior to this she was Deputy CE and Operations Manager. She was previously employed in several Auckland ELP centres (doing resources, finance and funding) and in Christchurch (doing coordination, tutor training, literacy class teaching). She was also a centre committee and ELPNZ board member and chair. Nicola has a Masters in Commerce and a diploma in not-for-profit management.

Celebrating the past; motivation for the futureNicola will tell the story of just a few of the successes achieved by centres and the association in recent times. We will be encouraged to pause and celebrate our success and to become excited about the opportunities that exist to build on the success for future learners and their communities.

Birgit Grafarend-WatungwaBirgit Grafarend-Watungwa (M.A. Cultural Anthropology/Sociology) has been the Manager of English Language Partners North Shore for the past nine years. She has worked in adult education, intercultural communication and community development for over 15 years. She has lived, studied and worked in Germany, Zimbabwe and New Zealand.

Empowering migrants and refugees: a story of a successful internship programme: English Language Partners North Shore developed an internship programme two years ago to give new migrants/refugees the opportunity to gain workplace experience in a New Zealand organisation. During 2013, seven interns worked in the office of the North Shore centre in three different internship roles. In this keynote address, Birgit will provide an overview about the internship programme, how it started and expanded during the past year. Birgit will also share the key learnings from the internship programme’s first year of implementation.

Jo de LisleJo de Lisle is the current manager of ELP Waikato after a number of years in teaching, programme development and assessment with adult learners of English in English Language Partners and other organisations.  She has become more and more interested in finding ways to enable job seekers with English as an additional language find and retain fulfilling work.

Working the Talk: Former Refugees and migrants can talk their way into employment success, with a little supportEmployment is a key factor in assisting migrants and former refugees to feel that they have really “arrived” in New Zealand. This presentation takes a look at a number of employment focused initiatives happening through English Language Partners in the Waikato area and discusses how these programmes support acculturation and settlement.

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Ethnic Advisory Group (EAG)The Ethnic Advisory Group provides an ethnic perspective on the refugee and migrant experience of settling in New Zealand to the Chief Executive. Their advice is just one mechanism used to help ELPNZ remain relevant providers of English language tuition. The members of the group speaking today include Amit Prasad (resident in Auckland,

from Fiji) Amina Moffasir

(Christchurch/Pakistan) Chuda Ghimirey (Palmerston

North/Bhutan) Mohammed Ali Amiri

(Wellington/Afghanistan) Rhonda Lin (Hutt/China) and Maria Cristina Rodriguez

(Hamilton/Colombia)

Our lives as a success story: the refugee and migrant experience: Each member of the ELPNZ Ethnic Advisory Group member has a success story of their own as newcomers to New Zealand. They will briefly share their story and identify the factors that contributed to their successful settlement so we can understand what others in their position may experience or benefit from knowing about.