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Capacity building at the State Agency for MK1-1-15 Annex 1Geodetic Works in MacedoniaNAT/LUV 2005-862005-000844

2007-07-02

WORK PLAN July – December 2007

Timetable

Authors: Ake Uthas, Project ManagerLidija Krstevska, Project Coordinator, SAGW

Work plan 2007 1

CONTENTS

Work plan 2007 2

1 ABBREVIATIONS AND ACRONYMS......................................................................32 EXECUTIVE SUMMARY............................................................................................33 Project Recipients and Beneficiaries..............................................................................64 Project Objectives...........................................................................................................75 Changes of requirements in the inception report.............................................................76 Work plan.......................................................................................................................8

6.1 Working Plan July -- December 2007...................................................................8

1 ABBREVIATIONS AND ACRONYMSSAGW State Agency of Geodetic WorksICT Information Communication TechnologyEU European UnionLFA Logical Framework ApproachREC Real Estate CadastreLR Land RegisterLMV The National Land Survey of Sweden –LantmäterietPMU Project Management UnitSida Swedish International Development AgencyWB World BankIR Inception ReportAR Annual report

2 EXECUTIVE SUMMARY

The Project for Capacity Building in the State Authority for Geodetic Works (SAGW) for Macedonia has been operational since August 2005, approximately nineteen months. Over

Work plan 2007 3

the duration of the Project, Swedesurvey, AB, the consultant engaged by the Swedish International Development Agency (Sida) to implement the Project, has focused on training and technical Capacity Building to prepare the SAGW for the implementation of the Real Estate Cadastre and Registration Project. The primary training interventions have been in legal and surveying and mapping (cadastre) related activities. The primary technical interventions have been in information and communications related activities and to a lesser degree in the provision of modern surveying and mapping tools. The Project has also provided technical assistance and training to other projects being implemented in the SAGW such as the Kumanovo Model Cadastre Office Project.

Approximately 900 administrative and operational staff of the SAGW and PMU and approximately 60 management and staff of private survey companies have received training from the Project over the past year. The training programme included such topics as:

Data collection and processing

Data preparation and presentation between private and public surveyors

Cadastre and registration related legislation including laws, sub-laws, new amendments to the laws, and fees and tariffs

Operation of modern surveying technology

Computer operating systems and MS Office applications

Geographic Information System applications

Information and communication technology hardware and software

Organizational behaviour and management

Training for trainers

Private business management, marketing, financing, and customer relations

This is a new Draft Work Plan, which is reflected on the SAGW:s and PMU:s new requirements. It has been deeply discussed by the involved parties

Project Management Unit (PMU) require training from the this project in the frame of Component 2a as follow:

2a: Institutional Development of SAGW

Strategic and business plans; Human resource management strategy; Analyses of the training needs for the employees; IT strategy; Marketing plan; Study tours; Short-term trainings in several countries.

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SAGW, PMU and the Sida project about Capacity Building have come to a conclusion that the planning for remaining 1,5 years must be in such a way that time and effort should concentrate on most important segments of their business processes and responsibilities as well but also on management.

Main objective of this project is to build teams with their own capacity to develop and maintain the SAGW database in all its segments, especially in currently requested segments and at the same time guarantee the reliability and quality of data to all customers; private persons as well as private organizations, state or local administration authorities.

The Work Plan contains activities adequate to requirements demanded by partner, SAGW enabling them to provide modern means of service consolidate its strategic position in society and also support and contribute to further economic development of the country. The Work and Time plan clearly describes:

A high level work plan, approach and methodology aimed at best utilizing the Sida funding to satisfy the SAGW:s requirements for education, training and expert consultation

A detailed project activity, budget and implementation plan for the year 2007-2008

A description of an efficient and proven project implementation approach including: management of communication mechanisms between project entities, risk mitigation, project responsibilities, reporting and quality control

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3 Project Recipients and Beneficiaries The recipient of the Capacity Building Project in the Republic of Macedonia is the State Administration for Geodetic Works (SAGW). The main beneficiaries of the Project are the staff of the SAGW and all those citizens of Macedonia that are users of the cadastre and registration system including notaries, real estate brokers, bankers, and real estate developers. The SAGW administration and staff and others who participate in the training programs will be:

Educated and trained in the management and administration of the national cadastre and registration system;

Introduced to, and trained in the operations of, modern state-of-the-art surveying and mapping technology;

Introduced to, and trained in the operations of information technology systems to create, store, maintain, and distribute cadastre and registration information to clients throughout the Republic; and

Will be educated and trained to provide fast and cost effective service to all citizens using the national cadastre and registration system.

The citizens of Macedonia will benefit by receiving faster and improved services and products from the national cadastre and registration system.

Macedonia is undergoing major developments and changes in the area of land administration. restitution, denationalisation, systematic cadastral surveying and rights adjudication, registration system development, data conversion, introduction of modern survey techniques, privatisation of land survey services are only some of the issues on the agenda.

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4 Project ObjectivesThe main objective for this project is to provide education and training to the management and staff of the SAGW to:

improve the capacity to manage and organize its facilities and workflow through better management of human, technical and financial resources;

improve the management capacity of the PIU to manage the World Bank Real Estate Cadastre and Registration Project in an effective and efficient manner;

make more effective use of new tools and technology for cadastre systems such as the Global Positioning System (GPS), digital photogrammetry, and totalstations, and modern information and communication technology (ICT);

become educated in legal matters associated with the creation, registration (security), and transfer of real estate rights, and administrative matters;

develop, implement and maintain registration procedures and systems for real property information management, and land administration; and

to assist private industry to establish and operate private cadastre surveying practices.

5 Changes of requirements in the inception report

The requirements in the Inception Report of the project “Capacity Building for Macedonia” has some changes as following:

1. Procurement management ( World Bank regulations, Government of Macedonia regulations, Contract management, EU directives management

2. Monitoring and evaluation ( Logical Framework Approach/LFA/, Goal settings and follow-up, Evaluation and correction, Quality control)

3. Gender program(Women’s access to land)4. Management for Head of Branch offices (team building, human resource

development i.e.) as well as for employees at SAGW in general. 5. Front desk management for staff at Branch offices6. Public Relation course7. Seminar for Public Displaying Commissions8. VIP study tour – GM, ministers etc. 9. Local IT- support from private companies – guidance/advise to IT department of

SAGW

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6 Work plan6.1 Working Plan

July -- December 2007The annual work plan has been reviewed and revised by the Steering Committee June 27 as followed:

Project activities Preliminary timing

1. Local Training

Surveying

Basic Computing

GIS

IT – Basic training and IT-implementation management

Business surveying training

Legislation

English lessonsRemark English lessons:Provided for staff at SAGW and private surveyors

See appendix 16, 19—28, 30-33.

The new program is based on the program for year of 2006 but enlarged with management training for staff at SAGW, PMU and IT training for SAGW staff according to the new adopted IT strategy etc.

Regarding SAGW, staff at the Branch offices will be prioritised.

2. International seminars/workshops1. Strategy

- Marketing/Financing/HRD

2. Gender seminar - Women’s access to Land

3. Training trainers - Teaching approaches

4. Project Management – follow up “Ohrid”

5. Land Valuation , introduction- Market/Asset valuation in coordination with SAGW

6. GISDATA User conference , Opatija, Croatia

7. GIS (Geographic Information System)

8. Public Relation – Course

Workshop August 21-22 , Hartnor, Schroder, Oerelius /Working in Ohrid Aug 16-18/

August 28-29, Bonnie Bernstrom, Ann Jalakas, appendix 15

September 24-27, Leif Höglund, appendix 3

September 18-19, Ohrid

December 10-15, Knut Matsson, appendix 4, 11

September 19-20, Appendix 9

November 5-9, appendix 14

August 20-25, Appendix 34

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3. Study tours

The Netherlands

Czech Republic

VIP tour to Sweden (GM, members of the government visiting institutions dealing with REC, i.e. combined with a steering committee meeting).

September 10-14, appendix 12

November, 12-16, appendix 13

December, appendix 5,6

4. Study tours training

Legislation - Slovenia

Legislation - Sweden

IT - Sweden

IT – Slovenia

GPS network – Slovenia/Macedonia

September 3-5, appendix 17

October 16-17 , program later (Mr Lennart Frej)

October 15-19, appendix 8

August 28-30, appendix 39

Appendix 18

5. Public Relations

Development of a PR plan

Creating pamphlets, newsletter for internal and external use

Supporting the campaigns

July-December

6. Seminars/Workshop – local

Seminar for journalists

Stakeholders (notaries, bankers, brokers etc.)

Public displaying commissions

August/September,

Apppedix 38

Apendix 1

Appendix 36

7. International IT experts

Implementation of the adopted IT strategy

Remark: Recruitment of international experts in strategy on operational level well as on strategy level

August-December

Recruitment started (Matej Jaksa, Ulf Bjälkefors)

8. National IT experts

Adviser –development of a digital REC Cadastre.

August-December

Work plan 2007 9


Continued support to IT-development at SAGW including the implementation of the IT strategy

Development of web-page for SAGW

Remark: recruitment of a local consultant (company) for development of software has been initiated

9. Workshops Management

Head of Branch offices (29) and departments/sectors at SAGW about leadership management

Staff at SAGW/PMU dealing with customers - Front desks management

Procurement management PMU

Monitoring evaluation/PMU

Human Resource Development

Remark: recruitment of a local consultant (company). Eventually recruiting an international consultants getting a foreigners view upon needed management in public authorities.

September-December

Appendix 2

Appendix 35

Appendix 7

Appendix 37

Appendix 29

10. International adviser to the General Manager

Partly/full-time adviser from Slovenia

August-DecemberTomaz Petek

11. Local legal expert Employ one surveyor and one

lawyer working with the sub laws regarding the law of Registration of Real Property, including being responsible for seminars in this subjects

Remark: recruitment of consultants has not been initiated yet

August-December

Work plan 2007 10


12. Exchanging experiences in on going Cadastre project in Balkan

Organisation of exchange of experiences with Serbia/Croatia about training program

Remarks: Organised by Sida Cadastre projects in Serbia and Croatia

September

List of international experts:Stig Oerelius, HRDJorgen Hartnor, StrategyJan Schroder, StrategyMataj Jaksa, ITErik Zetterman, ITUlf Bjalkefors, ITLeif Höglund, Management, trainingRichard Zachrisson, ManagementLars Aaker, ManagementBonnie Bernström, GenderAnn Jalakas, GenderKnut Matsson, ValuationOlle Farnkvist, ValuationLennart Frej, LegislationTommy Osterberg, ManagementTomaz Petek, AdvisrMs Neva Zibric, land valuation BalkanStig Jönsson, Director GeneralBengt Kjellson, Head of Strategic Planning DepartmentHans-Erik Wiberg, Head of Information DivisionLars Jansson, Head of Real Property DivisionHelena Mårtensson, Head of Commercial DivisionTommy Ljunggren, Head of IT DepartmentMr. V. Skrendrowic, Zabgreb, World BankBo Jonssson expert on GPS systemsKristina Lilje, expert on geodetic control systemsBo Lauri, digital mapping expertOlle Olsson, cadastral mapping expertEva Rannestig, expert on standards for cadastral mapping and surveyingUlf Sandgren, expert on standardisation work in Europe regarding cadastral and geographic informationMrs. Andreja Osolnik, laywer, SloveniaMr. Jurij Režek, GPS expert, SlovenienMrs. Uroš Mladenovič, IT-expert, Slovenien

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Appendix 1

SEMINAR legal issues for stakeholders

Place: Members of Parliament Club in SkopjeTime: September/October

Participants: See attached list Responsible: Tanja Vasic

Program:Discussion about the adopted law on Real Estate CadastreChair person: Tanja Vasic Aim of the seminar:To get information about the new law.

List of participants:Ms. Katica Alabakovska, Stopanska BankaMr. Ilija Strbac, Stopanska BankaMr. Aleksandar Pecalevski, chairperson of the Association of private surveying companiesMs. Liljana Kovaceva, Manager of Dom-Dizajn

++++++++++++++++++++++++++++++++++++++++++++Ms. Tatjana Vasic Bozadzieva, Sida project/SAGWSAGW: legal advisers (2)Notaries company (3)Ministry of Justice (3)Insurance company (3)Some other banks (Kommersialna Banka i.e) )Attorneys/solicitors officesExecution agents

Total: 20-25 people

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Appendix 2

Management in leadership - workshop

Target group: Head of Branch offices and Head of department at SAGW in SkopjeTime: August/SeptResponsible: local consultant/international: Draft to Agenda

Strategic thinking and planning Decision making Change management Project management Communication “Knowledge” management

Questions to discuss:

1. roles, responsibilities and authority are clearly defined and applied?2. teambuilding procedure?3. training in project and change management is provided and applied?4. on-going evaluation and feedback systems are in place and utilized? 5. resource allocation priorities are defined in advance and honored in practice? 6. there is regular information to and communication between the manager and the

staff?7. the utilization of people, skills and time is ok?8. requisite skill levels are proactively assessed and developed in advance?

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Appendix 3

International training:

Teaching approachesTime: Sept 2007

Objective. To train the trainers in modern teaching methods

Target Group: Trainers at the training centre - project members involved in the training program

Responsible experts: Mr Leif Höglund

Pedagogy in practice

The role as a teacher

Learning theory

Rhetoric

Adapting teaching to circumstances

Planning, aim, target group, preparations

Implementation practice

Body language

Visual and audio aids

Teaching methods

Practical task in a given situation

Giving and taking constructive criticism

Group discussions

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Appendix 4

International Course:

Valuation and mass appraisalVenue : Skopje Macedonia Oct 16—20 2007Course description:The course will give an overview of real property valuation in Europe with special focus on the information needed for real property valuation, valuation theory and methodology and also on mass appraisal methods for e.g. taxation purposes. The course will include basic valuation and economic theory and describe the role of real property in a market economy. It will demonstrate different situations when valuation is needed and methods adapted to these situations. Techniques for collection of market data and the use of GIS for analysing of information and production of value maps will be demonstrated.The program will allow time for reflection and discussions and includes practical demonstrations and exercises.The course will be organized in Macedonia

Course objectives: The participants have achieved an understanding of how real property valuation is dealt with in a market economy. They will have a basic knowledge in most common valuation methods used for single property valuation and mass valuation. Target group and necessary background:The participants are ten managers or experts with an interest in the field of real property market, property valuation or property taxation.. They are expected to have an interested in the development of land valuation methodology or real property taxation.

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Professional Expert(s):The course will be organised by Swedesurvey.Mr Knut Mattsson,Mr Olle FärnkvistMs Neva Zibric

Course Manager:Mr Knut Mattsson, a senior expert in real property valuation and mass appraisal

Day Morning Afternoon

1 09.00 –Welcome Reception09.30 – Basic economicsReal Property Market

12:30 Lunch13.30 Valuation theory

2 08:30 Discussion and review9:00 Use of valuation Valuation for credits Valuation for compensation Framework for valuation Valuation Standards.

12:30 – Lunch 13:30 – Valuation methods Sales comparison method Income method16:30 – Finish

3 08:30 – Discussion and Review09:00 Valuation methods continued Income method Cost method

12:30 – Lunch13:30 –Market data collection methods

16:30 – Finish

4 08:30 – Discussion and Review09:00 – Mass valuation methods

Apartments Industrial property Commercial property

12:30 – Lunch13:30 – Mass valuation methods continued Single family houses Agriculture property Valuation of non-standard

objects16:00 – Finish

Work plan 2007 16

5 08:30 –Discussion and review09:00 – Use of GIS for mass valuation

12:30 – Lunch 13:30 – Study visit to a real property management office Summing-up16:30 – Finish

Work plan 2007 17

Appendix 5

International Course: Study tour

Land Administration with the Emphasis on RegistrationVenue : Gävle, SwedenCourse description:The course will give an overview of the land administration system in Sweden with special focus on land registration. Comparisons will be made with the system in other countries. The course will include a review of the land registration systems in Sweden and the EULIS and INSPIRE projects. Land laws and regulations for land registration as well as procedures and organisation will be discussed. The use of IT for land registration and internet for communication with stakeholders and the development of digital archives will be demonstrated. Visits will be made to local courts who undertake land registration.The programme will allow time for reflection and discussions and includes practical demonstrations and exercises.

Course objectives: The participants have achieved a comprehensive image of how land registration is performed in Europe and Sweden and be able to compare different aspects in terms of legal system, procedures, organisation and financing and use of IT.Target group and necessary background:The participants are ten persons working with the development of the land registration in Macedonia. They might come from state organisations, heads of departments and sectors should have an interested in broaden their views as a preparation for the upcoming land administration reform programme.

Professional Expert(s):The course will be organised by Swedesurvey.Mr Lennart Frej, land legislation,Mr Tommy Ljunggren, ITMs Elisabeth Herder, land registrationProf Tommy Österberg, land policyMr Bengt Kjellson, European comparisonsGD Stig Jönsson, organisation and managementProf Ulf Jensson, land legislation and market development

Course Manager:Mr.

18


1 Arrival in Gävle

2 08:30 – Welcome Reception9:00 – Introduction to the Swedish land registration system Legislation Organisation

12:30 – Lunch 13:30 Continued introduction Financing Use of IT16:30 – Finish

3 08:30 – Discussion and Review09:00 – Land registration and land administration Land Policy Use of land registration

information for other purposes Land registration and real

property market

12:30 – Lunch13:30 –Land legislation in Europe. A comparison of different legal systems

16:30 – Finish

4 08:30 – Discussion and Review 09:00 – Integration of land

registration in Europe EULIS INSPIRE WPLA

13:00 – Lunch 14:00 Digital Archives in the

land registration process16:00 – Finish

5 08:30 –Review and discussions9:00 IT support for land registration Development of data bases Development of procedures Case handling

12:00 – Lunch 13:00 – Presentation of the municipality of Örnsköldsvik Decision-making Dissemination E-government and land

registration Security16:30 – Finish

6 09:00 – Study tour to local land registration office in Norrtälje

13:00 – Lunch 14:00 – Travel to Stockholm

7 Cultural Excursion in Stockholm

8 Return to Macedonia

19

Appendix 6

International Course: Study tour:

Land Administration in SwedenVenue: GävleCourse description:The course will give a comprehensive overview of the Swedish land administration system, land tenure, and policy and experiences of technical development and management of change. It will also give a thorough knowledge of the project management system in use for land administration in Sweden.

Course objectives: The participants have achieved a comprehensive knowledge of the land administration system in Sweden, management of land administration reforms and of modern approaches to project management.Target group and necessary background:Participants would be PMU-staff and management officials from SAGW who are or will be involved in the project.

Professional Expert(s):Mr Stig Jönsson, Director GeneralMr Bengt Kjellson, Head of Strategic Planning DepartmentMr Hans-Erik Wiberg, Head of Information DivisionMr Lars Jansson, Head of Real Property DivisionMs Helena Mårtensson, Head of Commercial DivisionMr Tommy Ljunggren, Head of IT Department

Course Manager:Mr. Ake Uthas


1 9:00 Welcome ReceptionLand administration system in SwedenLand tenure systemLand Policy

12:00 Lunch13:00 Visit to a local cadastral office16.30 Finish

2 8:30 Experiences of technical 12:00 Lunch

20

development in Sweden Geographic information Land registration

13:00 Visit to Gävle municipality to study municipal applications of cadastral systems16:30 Finish

3 8:30 Challenges of changing environments

Organisational and financial changes

IT development

12:00 Lunch Changes of management approaches Strategic planning for land information in

an integrated Europe 16:30 Finish

4 9:00 – 12.00 Project Management Team building Communication

12:00 – Lunch 13:00 – Project Control Model Decisions points Effect analysis Project Analysis Objectivity analysis16:30 – Finish

5 09.00 - 12.002 Project Organisation and

administration Roles and responsibility Calculation and Budget Continuous Planning and

Monitoring Evaluation of the Project Monitoring Effects

12:00 – Lunch 13:00 Quality Assurance

Quality Assurance Plan

Analysis of the project’s risk and quality16:30 – Finish

21

Appendix 7

International Course :

Project Management and World Bank procedures and methodsVenue : SkopjeCourse description:The course will give detailed knowledge about project management, World Bank and other donors guidelines for project management, accounting, reporting, procurement and project follow-up.

Course objectives: The participants have achieved a comprehensive knowledge on project management, using modern tools. World Bank procurement methods and guidelines, accounting, reporting, disbursement and monitoring.Target group and necessary background:Participants would be all PMU-staff and senior officials from SAGW who are or will be involved in the project.

Professional Expert:: Mr V Skrendrowic, Zabgreb


1 09:30 – Welcome Reception10:00 – Project management Project planning Project implementation Relationship Administration

12:30- Lunch

13:30- Project management cont. Documentation Reporting Monitoring and evaluation Quality Assurance

2 8:30 –Discussion and review09:00-Presentation of the Real Estate Cadastre and Registration Project from the perspective of the World Bank

12:30 – Lunch 13:30 World Bank disbursement methods and procedures 16:30 – Finish

3 08:30 – Discussion and Review09:00 – Procurement methods and procedures, World Bank, Sida and others

12:30 – Lunch13:30 – Accounting and reporting, World Bank, Sida and others 16:30 – Finish

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Appendix 8


System AdministrationObjective. To make the participants able to establish and develop a function within SAGW for administration of IT support to the organisation

Target Group: SAGW IT system administrators

Responsible experts: Tommy Ljunggren

Networking and operating systems

Management of operation systems

Management of networks

Maintenance

Principles for documentation

Practical guidelines and problem solving

2 day

Internet and e-government

Establishing internet operation facility

Communications services through internet, application, decision-making, e-signatures etc.

Security of internet communication


2 day

IT Information Library (ITIL)

Establishment of help desk function

Establish routines for continuous improvements


1 day

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Appendix 9

GISDATA Users Conference Venue: Opatija, Croatia)Time: 2007, September 19 – 20, 2007, Target group: Participants from SAGW, SAGW, IT Team, Sida Project Staff

Conference Program Arrival day

Tuesday, September 18

17:00-20:00 Conference registration desk open

Posters and maps setup time

Presenters overview of rooms

20:00-21:00 Welcome cocktail

Conference day 1:

Wednesday, September 19

08:00-09:00 Conference registration desk open

09:00-13:00 Opening plenary sessions

13:00-15:00 Lunch

15:00-18:00 Thematic parallel sessions

18:00-20:00 Posters and maps exhibit focus time

20:00 Awards, keynote

Concert and social event

Conference day 2:

Thursday, September 20

10:00-14:00 Thematic parallel sessions

14:00-16:00 Lunch

16:00-17:00 Plenary closing session

17:00 Posters and maps exhibition session close

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Post-conference day:

Friday, September 21

09:00-17:00 Post-conference specialized seminar by

additional registration

ESRI ArcGIS 9.2 family - Overview of new

enterprise capabilities

Posters and maps session open hours:

15:00-20:00 Wednesday, September 19

10:00-17:00 Thursday, September 20

Exhibits open hours:

15:00-20:00 Wednesday, September 19

09:00-17:00 Thursday, September 20

25

Appendix 11


Real Property Rights and ValuesObjective. To give an introduction to modern land administration in the European sense in a market economy

Target Group: Most officials in the SAGW organisation and in other agencies involved in land administration

Responsible experts: Knut Mattsson

Different forms of real property rights

Ownership,

Jointly owned properties

State ownership

Leasehold

Servitudes

Taxation of real property

1 day

Real property economics and values

Basic economic theory for real property values

Real property market

Valuation theory and methods

1 day

Real property valuation

Valuation of urban real properties

1 day

Real property valuation

Valuation of rural real properties demonstrations

Valuation of specific properties

1 day

Information technology for property valuation

Collection of market information

Linkage to cadastral information

1 day

26

Use of GIS for real property valuation

27

Appendix 12

Proposal for a 5 days study tour to Netherlands for 6-10 heads of sectors/departments, state advisers, PMU staff and project members from Macedonia within the framework of the Capacity Building ProgramObjective: To give a managerial and operational perspective and an overview of the structure and tasks of Land Administration organizations in three European countries. Meetings and interaction with directors and other heads of departments of strategic and operational interest

NetherlandsDay 1

Head office in Apeldoorn. Welcome address and general introduction

An overview of the organization and tasks of the Kadaster head office in Apeldoorn and its interaction with the Land Market in Netherlands

Internal organization, financial independence, the development of automation in recent years, the access and availability of data and the relationship with other stakeholders in the real property market.

Day 2A visit to the regional office in Amsterdam or Arnhem

Detailed demonstrations and explanation of daily registration processes

Course objectives: The participants have achieved a comprehensive image of the cadastre and land registration system in Netherlands and the technology that support the system. The participants have also achieved an understanding of the possibilities and difficulties that are connected with a major shift of the information technology that supports the system. Also, an understanding of how a computerized land information system can be utilized for different applications in society, like land valuation, spatial planning, municipal engineering and administration has been created.Target group and necessary background:The participants are ten technical specialists from the management team of SAGW. They are expected to have experiences from different aspects of land administration, from management of land administration organizations and are interested in broaden their views on technical, organizational and management issues as a preparation for an upcoming land administration review program.

28

Appendix 13

Study Tour:

Czech Republic for 5-10 heads of sectors/departments, state advisers, PMU staff and project members from Macedonia within the framework of the Capacity Building ProgramTime: November 2007Objective: To give a managerial and operational perspective and an overview of the structure and tasks of Land Administration organizations in three European countries. Meetings and interaction with directors and other heads of departments of strategic and operational interest

Czech RepublicDay 1

Welcome address and general introduction to the Geodesy, Cartography and Cadastre Authority of the Czech Republic.

An overview of the land administration system in the Czech Republic and its interaction with stakeholders and the Land Market.

Internal organization, financial questions, the development of automation in recent years, the access and availability of data and the relationship with other stakeholders in the real property market.

Day 2To be continued. Experiences from the transition period.

Visit to a local registration offices.Summing-up of experiences.

29

Appendix 14


Geographic information for Cadastral Systems (GIS)Venue : Gävle, SwedenCourse description:The course will give an overview of the land administration system in Sweden with special focus on the production and use of geographic information for cadastral purposes and how this information can be disseminated and used in society. The course will discuss the need for geodetic control for cadastral information and how this can be organized using modern technology and adapting standards that are connected to the European standards (EUREF). Other topics will cover cadastral surveying with GPS, GPS reference stations and networks, gyro- and total stations etc. The data flow from data collection in the field to storage in data bases and production of maps on demand will be demonstrated. The establishment of cadastral map data bases, content, organization and standards and tools (software) for these kinds of applications and workflows for updating of the information will also be discussed. The use of digital cadastral data as a part of a base map system and the dissemination and use of this information for other purposes (National Spatial Data Infrastructure, NSDI) than cadastre are other topics included in the course.The programme will allow time for reflection and discussions and includes practical demonstrations and exercises.

Course objectives: The participants have achieved a comprehensive image of how geographic information is collected, treated, stored, maintained and used in the Swedish cadastral system and as a part of the geographic Sweden data (NSDI) together with other information for wide use in society., spatial planning, municipal engineering and administration has been created.Target group and necessary background:The participants are ten technical specialists on surveying and mapping. They are expected to have experiences from different aspects of the use of geographic information for land administration, and are interested in broaden their views on technical issues as a preparation for the upcoming land administration reform programme.

30

Professional Expert(s):The course will be organised by Swedesurvey.Mr Bo Jonssson expert on GPS ssytemsMs Kristina Lilje, expert on geodetic control systemsMr Bo Lauri, digital mapping expertMr Olle Olsson, cadastral mapping expertMr Bengt Andersson, expert on cadastral surveyingMs Eva Rannestig, expert on standards for cadastral mapping and surveyingMr Ulf Sandgren, expert on standardisation work in Europe regarding cadastral and geographic information

Course Manager:Mr Bo Lauri, with considerable experiences from development of digital cadastral mapping technology from Sweden and overseas


1 Arrival in Gävle

2 08:30 – Welcome Reception9:00 – Introduction to the Swedish cadastral system Connection between cadastral

systems and other geographic information systems.

12:30 – Lunch 13:30 – Geodetic control system for cadastre Coordinate and projection

systems in Sweden and Europe

The use of GPS for surveying in plane and height, differential, absolute, reference system, real time kinematic and networking

Demonstration of GPS reference system

16:30 – Finish

19:00 – Guided w

alking tour of Gävle

31

3 08:30 – Discussion and Review09:00 – Data flow from field surveys to updated cadastral data bases and maps. Organization of cadastral works Tools for map construction,

editing, design Updating procedures

12:30 – Lunch13:30 –Demonstration of different systems for cadastral data handling

16:30 – Finish

4 08:30 – Discussion and Review09:00 – Standards for cadastral geographic information Standardization work in the

world (ISO) and Europe Examples of different

standards and its use by private and public sector

13:00 – Lunch14:00 – Study visit to a local cadastral office Demonstrations of how

surveying data is integrated in the case handling process for cadastral activities

16:00 – Finish

19:00 – Evening R

eception

5 08:30 –Study visit to the municipality of Örnsköldsvik, travel

12:00 – Lunch 13:00 – Presentation of the municipality of Örnsköldsvik Cadastral department Cadastral surveying and

mapping activities The integration of cadastral

information with geographic information for various application in the municipality

16:30 – Finish

6 09:00 – Continued study tour Örnsköldsvik The use of cadastral and other

geographic information in the construction of a new railway in northern Sweden (Bottniabanan)

13:00 – Lunch 14:00 – Travel to Stockholm

7 Cultural Excursion in Stockholm

8 Return to Macedonia

Questions:

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1. Laying out a map / Map Layout for the Web

Understand and apply fundamental cartographic design principles.

Define design objectives for map usability.

Understand the visual limitations in deciphering graphics.

Understand how symbols and colors affect map interpretation.

Create custom symbols and labels.

Understand the effect of scale on generalization and how to improve readability of map features.

Apply classification schemes for displaying data.

Create and modify labels for map features.

Create and place annotation.

Use MaplexTM for ArcGIS tools for advanced label placement.

Create quality maps with advanced raster techniques.

Create balanced and informative layouts.

Print and publish maps.

Critique maps for improved design skills.

2. Symbology Classify and symbolize data. Create custom symbols, labels, and annotation. Work with map templates.

3. Tools for cartography

Course Description: ArcGIS 9.2 software introduces cartographic representations, which are used to create sophisticated feature symbology that is stored in the geodatabase with the associated spatial data. This course explains what cartographic representations are and how they can be used to solve cartographic problems that were formerly difficult or impossible to solve in the ArcGIS environment. Students learn how to create symbology for different map purposes and scales without duplication and reprocessing of spatial data. The course teaches cartographic representations in the context of a map project: in the exercises, students convert existing symbology to representations and gain experience with advanced symbol creation and manipulation as they improve a map designed to promote bicycling. Along the way, students learn how balancing the use of cartographic representations with traditional symbology methods can optimize a map production workflow.

4. Data Management Understand the geodatabase structure. Explain advantages of a file geodatabase. Understand advantages of geodatabase validation rules. Load vector and raster data into a geodatabase. Create and apply attribute domains, subtypes, and relationship classes. Edit data using attribute domains, subtypes, and relationship classes.

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Create and edit geodatabase annotation. Create geodatabase topology and apply topology rules. Edit topological data. Perform geometric network editing and tracing.

5. Interoperability

Convert data stored in different formats to the geodatabase format. Use a data workflow and editing process in ArcGIS. Solve common coordinate system problems. Create and modify features using ArcMap sketch and edit tools. Create and edit feature attributes and tables. Maintain data integrity with geodatabase rules. Create metadata to document datasets.

6. ArcGis server administration

Understand the client and server components of the ArcGIS Server architecture. Configure the ArcGIS Server system. Administer the GIS Server and GIS services. Optimize the performance of GIS services. Build Web applications that consume GIS services. Utilize ArcGIS Explorer to work with GIS services.

7. ArcIMS administration

tune their ArcIMS Services, set up a secure server, apply hardware sizing considerations, perform distributed installations, and work with ArcSDE databases. deploy ArcIMS to make their site a success. advanced installation and configuration techniques with distributed installations.

8. Creating and editing parcels ArcGIS desktop Understand the structure and capabilities of a geodatabase Symbolize cadastral data Create layer files Set up the ArcMap editing environment Create new features using COGO bearing and distance measurements Adjust traverses to fit into an existing parcel framework Use geodatabase topology to ensure data integrity Use many of the ArcMap editing and drawing tools Create and modify annotation including lot dimensions Enter subdivisions

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Appendix 15

SEMINAR in GENDERPlace: SAGW Time: Aug 28-29 2007

Consultants: Bonnie Bernström and Anne Jalakas, Språngbrädan

Purpose of the workshop: Raise gender awareness within Land Administration in order to start a process on improvements in line with FIG-guidelines.

Agenda:

29 th of May, 2007 09.30 – 12.30Welcome and opening of the workshop. PresentationsIntroduction to policies and statistics on Gender Equality

- Programme for Gender Equality in European Union- Bejing platform and the 12 critical areas- World Economic Forum’s Gap on Gender equality in Macedonia- FIG Guidelines

12.30 – 13.30 Lunch13.30 – 15.00What can we benefit from Gender Equality

- improvements on democracy- reduction on poverty- increased competitiveness

15.00 – 15.15 coffee-break15.15 – 16.30 Gender Equality within Land administration of Macedonia. Interactive problem analysis16.30 - 16.45 Summing up of day

30 th of May, 2007 09.30 – 12.30Gender Equality within Land administration of Macedonia – continuation of problem analysis and conclusions on actions for handling potential problems. Interactions.12.30 – 13.30 Lunch13.30 – 14.30Implementing FIG-guidelines within Macedonia – a comparison with current measures and

35

guidelines. Analysis on needs of improvements and prerequisites for capacity on improvements 14.30 – 16.30Draft action planning for gender equality within land administration16.30- 16.45 Summing up of day

Background:Gender awarenessThe workshop will pay special attention to the gender issues when implementing the project activities. Gender issues in the context of this programme have mainly two aspects, one has to do with the development of equal carrier opportunities within the land administration sector. This will influence the choice of participants to training programmes and other project activities and the design of the programmes and activities, all in order to give equal opportunities for men an women to benefit from project activities. The other aspect has to do with women’s rights to real property. The emphasis will here be on awareness building, that the issue actually is important and that there are needs for instance to build information systems in such a way that they can provide statistics on gender issues. The land administration officials can do a lot to promote equality and safeguard existing rights, if they are aware of the problems and that weaker parties often need special attention, e.g. with advice, in order to be able to safeguard their rights. In this sense, the consortium will promote the FIG (International Federation of Surveyors) guidelines on Women’s Access to Land, which have been elaborated with the participation of Swedesurvey.

Participants:SFARM Sten-Rune Lundin: [email protected] Trajan Dimkovski: [email protected] MAASP Jeremy Groome: [email protected] SLU-UKIM Ivana Janeska: [email protected] State Statistical office - Mira Todorova: [email protected] Divna Koceva who is now working for a dutch project in Rural dvlp, working as a coordinator for gender issues10 persons from SAGW!Lidija Krstevska, SAGWTatjana Vasic, Sida project

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Appendix 16

Local training

Business- second level for Private Surveying Companies

Time: June-Dec 2007

Agenda:

Day One

1. Introduction of Trainer and Participants. Exercises: Ice breaker- explain new program in the few minutes: in the past (previous 6 month experience) and now as the position of the manager of survey company.( together) .

2. PLANNING– in the process of managing the small business Setting the goals. Politics and the plans. What is your benefit of the process of planning?

3. THE ENVIRONMENT OF THE SMALL COMPANIES External analysis of the environment (scanning, observation, to anticipate and to estimate ) The strategic planning in the small firms

(definition, benefit, the shortage of strategically, operating and planning skills)

4. THE ORGANIZATION OF THE SMALL COMPANIES The factors and influence on the form of organization in the firms.

37

The problems in the small business (analysis, definition, failures, pitfall, reasons, the consequences or failures in organizations in the firms.)

The process of ineffectual management (personal characteristics, weak management skills, external factors and symptoms).

The advantages and disadvantages of the small firms.

5. THE ETHICS AND THE SMALL COMPANIES The ethics role in managing of the own company. The ethics questions and the manager. The factors of the ethical behavior of the small companies.

Day Two

6. THE STRATEGIC MANAGEMENT IN THE SMALL BUSINESS COMPANIES The main characteristics of the strategic management in the small firms The analysis of the environment Formulation of the strategy( vision, mission , goals) Analyzes of different kind of strategy. Realization of the strategy(org. structure, culture, leadership Evaluation and control of the strategy

- The characteristics of the efficient system of control - Process of evaluation and control

The main characteristic of the innovations and technological strategy Strategies and innovations - factors of successful companies Strategies in the international business ( The perspectives) - Joint ventures - Greenfield investments - Strategycal partnership Training expert: Jovanovska Tanja

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Appendix 17


Discussion about new law on RECVenue : Skopje (Jun 2007) Equivalent to T.O.R:

Part of Project ManagementCourse description:The course will give opportunity to discuss proposed law and changes in compurgation with Slovenian experience. Course will give a comprehensive overview of the Slovenian law about land administration system and activities on organizational changes. It will also give a thorough knowledge of the public agency organization in Slovenia.

Course objectives: The participants have achieved a comprehensive knowledge of the legal status and experience in Slovenia.Target group and necessary background:Participants would be SAGW-staff and management officials who are or will be involved in the project of new law.

Professional Expert(s):Mrs. Andreja OsolnikMr. Tomažć Petek

Course Manager:Mrs. Tanja Vasič

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Appendix 18


Discussion about GPS stations network in MacedoniaVenue : Skopje (July 2007) Equivalent to T.O.R:

Part of Project ManagementCourse description:After the study tour in Sweden participants will present SWAPOS to other SAGW employees. This will be opportunity to discuses and compare situations in two countries.The course will give opportunity to know basic geodetic system and establishing of GPS station networks in Slovenia. SIGNAL network - Permanent GPS stations dataCourse will give a comprehensive overview of the Slovenian situation about new coordinate system and network of permanent GPS stations and dissemination of data.

Course objectives: The participants have achieved a comprehensive knowledge of the basic geodetic System in Slovenia and in Sweden.Target group and necessary background:Participants would be SAGW-staff and management officials who are or will be involved in the project of established referent network based on GNSS technology.

Professional Expert(s):Mr. Jurij RežekMr. Tomažć Petek

Course Manager:Mr. Mile Varoshlieski

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http://www.gu.gov.si/en/delovnapodrocja_gu/e_storitve_gu/en/delovnapodrocja_gu/e_storitve_gu/gps/

Appendix 19

LOCAL TRAINING PROGRAM for 2007(SAGW and PMU)

Surveying

Course 1

Introduce with new law and book of rules (legislations) for geodesy:- Law for cadastral and real property registrations- Legislations for basic geodetic work- Legislations for digital cadastral plan- Legislations for sporadic case- Legislations for procedures (maintenance on cadastral)- etc.

Target group: New employee in SAGW (Layers and Surveyors)Number of participants: 50Estimated Time: 24 hours

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Appendix 20


Surveying

Course 2

Measurement methods:

a) Classical method with Total Stations- Theoretical knowledge's for method of measurement- Terms who shall have instruments before starting with measurement- Method of measurement

Target group: Surveyors in Department for survey and surveyors from local cadastral offices (surveyors with secondary school) Number of participants: 20Estimated Time: 12 hours

b) Measurement with GPS (static and kinematics)- Theoretical knowledge for method of measurement with GPS- Method of measurement (static and kinematics)

42

Target group: Surveyors in Department for referent geodetic networks, survey and surveyors from local cadastral offices (surveyors with secondary school and academy)Number of participants: 20Estimated Time:16 hours

Appendix 21


Surveying

Course 3

Measurements with GPS (only static – parameters for transformation)

- Making plan for measurements for Referent station in Skopje- Measurements on the field- Transfer of data- Calculation with Software- Determination on parameters for transformation- Public campaign for the results

Target group: Surveyors in Department for geodetic networks and local office in Skopje cadastral.Number of participants: 8-10Estimated Time: 16 hours

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Appendix 22


Surveying

Course 4

Practical exercise with TC- Some small experimental polygon for exercises

Target group: New employee in SAGW (surveyors)Number of participants: 20Estimated Time: 16 hours

44

Appendix 23


Surveying

Course 5

a) GPS network- Planning on GPS point for GPS network (active and passive)- Planning on measurements- Post processing- Transformation of coordinate from WGS in State coordinate system- Presentation of data

b) Practical exercise with GPS - For exercise we suggestions measurement on network with fundamental

benchmark (in Macedonia have 20 fundamental benchmark).

45

Target group: Surveyors in Department for basic geodetic works, survey and surveyors from local cadastral offices (surveyors with secondary school and academy)Number of participants: 80Estimated Time: 10 days for the whole course

Appendix 24


Surveying

Course 6

Calculations of data- With software for field processing on data from total stations (TC Conver)- Post processing on GPS vectors

Target group: For first part surveyors (new employee), and for second part surveyors from local cadastral offices.Number of participants: 120Estimated Time: 12 hours

46

Appendix 25


Surveying

Course 7

Working with conventional cadastral plan- Scanning- Scaling (geo-referencing) - Digitalization with software

Target group: Surveyors in SAGWNumber of participants: 15Estimated Time: 12 hours

47

Appendix 26


Surveying

Course 8

Production of digital cadastral plan with MicroStation- CAD software

Target group: Surveyors in SAGW Number of participants: 15Estimated Time: 24 hours

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Appendix 27

Basic Computing

Target group: SAGW staff that primarily use or are expected to use PC as a tool. SAGW has on its disposal around 300 PC’s, about half of that on Windows 2000 and Windows XP platform. Estimated time needed for the complete course is 30 h in total. Each of the four course elements is optional, although it is presumed that most people need the first three. Since SAGW does not expect the mid level and low level staff to use internet / e-mail, the fourth course is more addressed to managers lacking skills for using internet and e-mail / (mail client program). The priority groups, for instance surveyors, may be defined based on the client’s assessment.

Operating systems (MS Windows XP) / 6 hours

- Basics of Windows XP- Work with windows- Work in a Windows Program- Work with files and folders- Organization of files and folders and navigation with Windows Explorer- Network operation- Using printers

Use of word processing software / 8 hours

- Working in Word- Text correction tools- Changing the layout- Use of borders an d shading- Tabs and indents- Different views of a document- Formatting and special characters- Adding headers, footers and page numbers- Bullets and numbering- Printing document

Use of spreadsheet / 8 hours

- Creation of new workbook- Entering data in the worksheet

49

- Simple calculations- Work with formulas and understanding the concept of cell reference- Working with functions- Layout of worksheet- Inserting cells, rows and columns- Printing the worksheet/workbook- Creation of charts- Filtering list- Pivot tables and subtotals

Internet and e-mail / 6 hours

- World wide web- Microsoft internet explorer- Home page, navigation, favorites- Electronic mail- MS Outlook 2003- E-mail account- Creating new message- Attaching files- Contacts

50

Appendix 28

Training courses proposal in regards to GIS

Training to be based on ESRI ArcGIS technology.

I. General courses1. Laying out a Map (using tools to create maps) - 4 days2. Symbology (representing features with graphical symbols and storing

symbols into the database) – 2 days

II. Cartography courses1. Tools for cartofgraphy (what’s new in 9.2) – 5 days2. Data management (organizing data into geodatabase) – 4 days3. Interoperability (uploading and managing data with different formats) – 2

days

III. Administration of Server Componets courses1. ArcGIS server administration tasks (specialized course for ArcGis

Administration) – 5 days2. ArcIMS administration – 3 days

IV. Update and creation of Web services courses1. Map Layout for the Web – 2 days

V. Cadastral courses1. Creating and editing parcels ArcGIS Desktop – 3 days

Total of 9 (nine) GIS related courses.

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Appendix 29

CONCEPT OF THE PROGRAME FOR HUMAN RESOURCES MANAGEMENT (HRD)

Responsible: Stig Oerelius and Lidija Krstevska

1. Introduction -Human resources management as a management function. -capabilities of the manager (prepare the employees in order to organize themselves and conduct meetings, to cope with all of the conflicts, to integrate and activate the potentials of the persons with different professions and specialties, to introduce the changes in the Organization etc.)

- Human resources management as a separate business function.- Human resources management as a specific philosophy.- Characteristics of the organization/institution where human resources management

is integral part of the organization structure (advantages).- Content of the human resources management (group activities and tasks) - Aims of human resources management (economical, social and the ones resulting

from flexibility of the change in the organization).- Aims of the strategic human resources management.-2 .Management and organization - Elements of the organization ( 9 areas of interest of the manager) as : leadership, policy and strategy, managing people, resources, processes, results in regard with relation with clients, results regarding people, results regarding society and key results in functioning of organization).- Stages of organization development.- Influences (strategic planning and organization culture change, channels of communication, long term aims focus, focus on organization’s mission and vision etc.)- Tools for managing human resources.

3. Management roles and functions- Position of the manager (the manager as a personality, the manager and his employees/team, the manager and the organization.)- Management roles and functions (manager, controller, planner and organizer)- Cycle of learning.- Self-management.

4. Time management- Analysis of your time- Active time management and

52

- advises for time management.

5. Communications- Models, types, barriers and filters, perception and monitoring, feedback information, art of posing a question.- Meetings (conducting, constructiveness, efficiency)6. Setting targets- When to set targets?; (targets for the team, targets for improving your own work, targets for improving your employees)- Why are we setting targets? (planning, control and adjustment, evaluation).- How to set targets?; (SMART targets)-7. Motivation - Theories on motivation;- Factor of motivation on the working place;- Techniques of management that improve motivation.

8. Leadership- Authorization and power of the manager;- Characteristics of the leader/manager;- Leadership behavior (function and style of the leader);- Efficient leadership – attitude, situation management style.

9. Team building- Importance of the team,- Organization of the team (aims, tasks and roles, procedures, communication and relations.)- Team roles (coordinator, constructor, innovator, evaluator, realizer, resources explorer, team worker and the one that finishes, completes). - Cohesion and integration of the team.- Stages of team building.

10. Change management- Level of changes;- Readiness for change;- Differences in the change;- Resistance to change;- Review of the changes, their transparency and openness towards the employees.

11. Estimate of job performance- Analysis of the work (importance, approaches and methods)- Types of estimate, aims of the employee’s job estimate - Estimate cycle (revision/ agreement on job description, targets, agreeing standard work, time estimates in job realization.)

53

- Interview/ meeting of the manager with the employee on his work, promotion, salary, trainings, - Use of form for individual testing.

12 Behavior of the employees in the organization- Role of the manager in the organization/ behavior of the employees;- Behavior and reactions;- HR planning (alternative solutions for ensuring staff for free working places;- Professional development of the staff;-Carrier development (recognition and promotion of the employee);- Permanent education (hands on education).

Note: Duration on these programs (management) is 10 (ten) working day’s.

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Appendix 30

Training for IT Staff from SAGW (Database management and Programming)

Target Group: SAGW IT Department Estimated Time: 200 hoursResponsible: Gligor Ralev:

Relational Database Model / 40 hours Introduction, File-Based Systems, Database, DBMS Relational vs. File Based Database Planning and Design Normalization Database Design Methodology (Conceptual, logical, physical) Transactions Centralized vs. Distributed DBMS Introduction to various database systems (MS Access, MS SQL Server, Oracle,

Informix) Database administration concepts (users, roles, log on hours)

Database Management / 80 hours Creating a database Creating schemas Creating tables Data types Planning, creating and optimizing indexes Creating constrains and triggers Creating views Manipulating the data (Queries) Creating stored procedures, functions and error handling PL SQL Entry Forms Reporting

Programming and development / 80 hours Basics concepts Object oriented programming (VB, Delphi, C++, Java, .Net) Client-Server programming Windows based applications Web programming with .Net Understanding UML diagrams

55

Appendix 31

System Administration

Target Group: SAGW IT DepartmentEstimated Time: 200 hoursResponsible: Gligor Ralev

Course 1

Installing, Configuring, and Administering Microsoft Windows XP ProfessionalEstimated Time: 40 hours

Installing Windows XP Professional- Manually Installing Windows XP Professional- Automating a Windows XP Professional Installation- Using an Image to Install Windows XP Professional- Transferring User Files and Settings to a New Computer- Installing Windows XP Service Pack 2- Monitoring Windows XP Professional Security Status by Using Security Center

Adding Hardware to Windows XP Professional Clients- Installing Hardware Devices- Configuring Modems, Printers, and Monitors- Troubleshooting Device Drivers- Disabling and Uninstalling Hardware Devices

Resolving Boot Process Issues- Understanding the Boot Process- Using Advanced Boot Options- Using the Boot.ini file to Change Startup Behavior- Using the Recovery Console to Start a Computer

Configuring the Desktop Environment- Configuring User Desktop Settings- Configuring System Settings- Managing User Profiles- Using Remote Administration- Using Remote Assistance in Windows XP Professional

56

Configuring Internet Explorer and Supporting Applications- Configuring Security and Connection Settings for Internet Explorer- Customizing and Deploying Internet Explorer Settings- Supporting Applications in Microsoft Windows XP Professional

Configuring Windows XP Professional to Operate in a Microsoft Network- Configuring Microsoft Windows XP Professional for a Workgroup- Configuring Local Security- Configuring Windows Firewall- Configuring Network Options in a Workgroup- Joining a Domain

Configuring Windows XP Professional for Mobile Computing- Configuring Hardware for Mobile Computing- Configuring Power Management for Mobile Computing- Making Files and Web Sites Available Off Line

57

Appendix 32



Course 2

Managing and Maintaining a Microsoft Windows Server Environment Estimated Time: 80 hours

Managing and Maintaining Physical and Logical Devices- Monitor server hardware. - Optimize server disk performance. - Troubleshoot server hardware devices. - Install and configure server hardware devices.

Managing Users, Computers, and Groups- Manage local, roaming, and mandatory user profiles.- Create and manage computer accounts in an Active Directory environment.- Create and manage groups. - Create and manage user accounts. - Troubleshoot computer accounts. - Troubleshoot user accounts. - Troubleshoot user authentication issues.

Managing and Maintaining Access to Resources- Configure access to shared folders.- Troubleshoot Terminal Services. - Configure file system permissions. - Troubleshoot access to files and shared folders.

Managing and Maintaining a Server Environment- Monitor and analyze events. - Manage software update infrastructure.- Manage software site licensing.- Manage servers remotely.

58

- Manage a server by using available support tools.- Troubleshoot print queues.- Monitor system performance.- Monitor file and print servers. - Monitor server hardware for bottlenecks.- Monitor and optimize a server environment for application performance. - Manage a Web server.

Managing and Implementing Disaster Recovery- Perform system recovery for a server. - Configure security for backup operations.- Manage backup procedures. - Recover from server hardware failure.- Restore backup data.- Restore backup data.

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Appendix 33



Course 3

Managing a Windows NetworkEstimated Time: 80 hours

Introduction to Managing a Windows Network- Windows 2000 Network Management Tasks- Using Active Directory for Centralized Management- Delegating Administrative Control- Managing Network Resources

Introducing Active Directory- Overview of Active Directory- Active Directory Logical Structure- Active Directory Physical Structure

Managing Shared Network Resources- Introduction to Publishing Resources- Setting Up and Managing Published Printers- Implementing Printer Locations- Maintaining Printer Resources- Setting Up and Administering Published Shared Folders- Monitoring Access to Shared Folders- Troubleshooting User Access to Network File Resources- Troubleshooting Published Resources- Best Practices

Delegating Administrative Control- Introduction to Delegating Administrative Control- Controlling Access to Active Directory Objects- Delegating Administrative Control of Active Directory Objects

60

- Managing Computer Accounts- Customizing Microsoft Management Consoles (MMCs)- Setting Up Taskpads- Best Practices

Examining Active Directory Replication- Introduction to Active Directory Replication- Replication Components and Processes- Using Sites to Optimize Active Directory Replication- Identifying Replication Problems by Using Event Viewer- Backing Up and Restoring Active Directory

Implementing Group Policy- Group Policy Structure- Working with Group Policy Objects- How Group Policy Settings Are Applied in Active Directory- Modifying Group Policy Inheritance- Troubleshooting Group Policy- Best Practices

Using Group Policy to Manage the Desktop Environment- Introduction to Managing User Environments- Using Administrative Templates in Group Policy- Assigning Scripts by Using Group Policy- Using Group Policy to Redirect Folders- Troubleshooting User Environment Management- Introduction to Managing Software Deployment- Deploying Software- Managing Software- Identifying Solutions to Software Deployment Problems- Best Practices

Managing Network Security- Securing the User Environment by Using Group Policy- Configuring Account Policies by Using Group Policy- Analyzing Security Log Files to Detect Security Breaches- Helping to Protect the Logon Process- Examining Service Packs, Hotfixes, and Antivirus Software- Best Practices

Managing Web Services- Overview of Internet Information Services- Configuring Web Server Properties- Creating Web Sites and Virtual Directories

61

- Managing Web Site Content- Identifying and Configuring User Authentication- Configuring User Access to Web Pages- Configuring Web Browsers- Maintaining a Web Server

Managing Remote Access- Overview of Remote Access in Windows 2000- Configuring the Remote Access Server- Configuring Authentication Protocols- Configuring Encryption Protocols- Configuring Routing and Remote Access for DHCP Integration- Examining Remote Access Policies- Examining Remote Access Policy Evaluation- Creating a Remote Access Policy- Configuring the Remote Access Client- Best Practices

Implementing and Managing DHCP- Overview of DHCP- Installing the DHCP Service- Authorizing the DHCP Service- Creating and Configuring a Scope- Configuring DHCP in a Routed Network- Support DHCP- Best Practices

Implementing Name Resolution- Introduction to Name Resolution- NetBIOS Name Resolution- Using WINS for NetBIOS Name Resolution- Host Name Resolution- Configuring Name Resolution for Client Computers- Using DNS for Host Name Resolution- Troubleshooting Name Resolution- Best Practices

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Appendix 34

Course - Public Relation

Responsible: international consultantPlace: Sweden or Macedonia Time: 3-5 days

One important aspect of the land administration reform in Macedonia is public awareness. The land reform is unfortunately starting from a point, when the general public as well as many agencies have low confidence in the land registration system currently running. It is important that improvements of the land registration system go hand in hand with public relation activities, aiming at improving the image of the land registration procedures. This is a very common fact in many countries and the members of this consortium have considerable experiences of working with public relation issues.

The public relation activities started in year two of the project when two local public relation experts were recruited to the project team. These experts are working with the development of a mass media outreach plan to work with the general public in different forms. Other activities are planned geared towards main stakeholders and decision-makers. The mass media outreach plan will involve:

Appropriate information packages/doses will be designed professionally, to appeal/fit a mix of target audiences in priority order and influence them such that the political leadership hierarchy and the grass root community own, or buy into the land reform programme and market it positively.

Radio programs and timed commercials

Television programs, talk shows and commercials during prime time;

Media relations/lobbying to package accurate and timely information through press conferences, press releases, news paper articles and advertisements in print newspapers and inserts to build a strong land administration base;

Production of informational leaflets and brochures for people to read in a format they understand. Posters and billboards will be displayed in public places/offices/institutions in order to disseminate information about the land reform.

SAGW will organise special workshops every four months for key stakeholders to evaluate and refocus on information strategy, in various formats.

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Appendix 35

Workshop – Front desks management –at Branch offices

Target group: Staff at Branch offices dealing with applications/customers Time: Aug/Sept – 3-4 days

Responsible: local consultant/international

Agenda:

Information about regulations/laws Behaviour with clients/ applicants/experts How to handle stress ……..

Detailed program later

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Appendix 36

Seminar - Public displaying Commissions First registration procedures of REC

Time: August 2007, 3-4 daysTarget group: temporary employed surveyors/lawyers/administrative assistants staff dealing with the first registration procedure of RE at branch offices.

Group one: old commissionsGroup two: new commissions employed 2007-07-01

Responsible: Tanja Vasic.

Agenda for lawyers: Laws Regulations Manuals Practice

Agenda for surveyors: Micro Station Manual Practice

Agenda for administrators Regulations Manuals Handle stress

Detailed agenda later:

65

Remark: high priority

Appendix 37

Seminar – Monitoring management

Target group: PMUTime: September 2007, 3-4 daysResponsible: international consultant

Agenda:

- Logical Framework Approach- Goal settings and follow-ups- Evaluation and correction- Quality control

Detailed agenda later

66

Appendix 38

SEMINAR – for journalistsIntroduction of the jurisdiction of SAGW and the Real Estate Cadastre

Venue: Hotel "Romantique"- Veles

Date: August/SeptemberTime: 10.00—15.00

Participants: Journalists from the relevant media in R. Macedonia, from the economy desks, in whose line of work the Cadastre is covered.

Objective of the seminar:

Introduction of the jurisdiction of the Cadastre, making a distinction between the field of jurisdiction of the Cadastre from the field of jurisdiction of other state institutions

Presentation of the Real Estate Cadastre System, as well as the new legal framework from the field of real estate

Agenda 10.00 Introduction – Ljupco Georgievski, Director General10.15 Presentation of the Sida Project - Ake Uthas10.30 Jurisdiction of the cadastre – Marta Telegrafciska10.50 Real Estate Cadastre – Tanja Cenova11.10 Coffee break11.20 New REC legal framework – Tanja Vasic11.40 IT strategy – Gligor Ralev

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12.00 Promotion of the cadastre as a service for the citizens – Ana Joveva/Marina 12.15 Lunch13.00 Questions/discussion 14.30 Finalizing of the seminar

The seminar should be interactive and there should be questions and discussions from all of the participants.

Appendix 39


Consultation of IT Strategy implementationsVenue : Skopje (Jun 2007) Equivalent to T.O.R:

Part of Project ManagementCourse description:The consultations will give opportunity to discuss proposed actions about IT Strategy implementations and changes in comparison with Slovenian experience. Meeting will give a comprehensive overview of the necessary tasks and activities for implementations of Projects defined with IT strategy.

Course objectives: The participants have achieved a comprehensive knowledge of the IT system in compilation with Slovenian experience.Target group and necessary background:Participants would be SAGW-staff and management officials who are member of IT steering committee..

Professional Expert(s):Mrs. Uroš MladenovičMr. Tomažć Petek

Course Manager:Mr. Matej Jaksa

Remark: Appendix 10 has been excluded.

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