web4dev, un, 2006 sharing knowledge to communicate more effectively: rethinking the uns intranet...
TRANSCRIPT
![Page 1: Web4Dev, UN, 2006 Sharing knowledge to communicate more effectively: rethinking the UNs intranet Linda Stoddart Head, Dag Hammarskjöld Library, Chair,](https://reader035.vdocument.in/reader035/viewer/2022062618/5514b46f55034640138b526f/html5/thumbnails/1.jpg)
Web4Dev, UN, 2006
Sharing knowledge to communicate more effectively: rethinking the UN’s
intranet
Linda Stoddart
Head, Dag Hammarskjöld Library,
Chair, UN Task Force on Knowledge Sharing
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Web4Dev, UN, 2006
Investing in the UN
• Creating “One UN”
• Adapting to a new reality
• Management reform
• Innovation and change
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Web4Dev, UN, 2006
Moving from talking to doing:peacekeeping
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Web4Dev, UN, 2006
Moving from talking to doing:humanitarian relief
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Web4Dev, UN, 2006
iSeek Strategy
• iSeek was developed to support the UN Secretariat global knowledge sharing and internal communications strategy.
• Knowledge sharing is about:– Collaborating– Communicating– Connecting
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Web4Dev, UN, 2006
The UN Secretariat Culture
• Hierarchy culture: decisions taken at senior levels• Junior staff often not part of the decision-making
channel – resulting in lack of a sense of responsibility
• Staff often work in “silos”• Little collaborative work
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Web4Dev, UN, 2006
Use of Information & Knowledge in Decision-Making
• Considerations– Low use of print publications– Medium use of electronic data– High use of news sources and direct contacts
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Web4Dev, UN, 2006
Blend of Internal and External
• Very high amount of public information on iSeek – certain degree of overlap with UN.org
• Low awareness of need for specific internal approach
• High degree of external scrutiny
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Web4Dev, UN, 2006
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Web4Dev, UN, 2006
Internal Communications Objectives
• Bring everyone on the same page
• Ensure that iSeek is the primary source of information for UN Secretariat staff
• Involve and engage everyone
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Web4Dev, UN, 2006
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Web4Dev, UN, 2006
One intranet for one UN worldwide, with consistent layout, standard technology, providing relevant and consistent messages to reach staff everywhere
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Web4Dev, UN, 2006
A "glocal" start page
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Web4Dev, UN, 2006
Internal Communications Objectives
• Bring everyone on the same page
• Ensure that iSeek is the primary source of information for UN Secretariat staff
• Involve and engage everyone
![Page 15: Web4Dev, UN, 2006 Sharing knowledge to communicate more effectively: rethinking the UNs intranet Linda Stoddart Head, Dag Hammarskjöld Library, Chair,](https://reader035.vdocument.in/reader035/viewer/2022062618/5514b46f55034640138b526f/html5/thumbnails/15.jpg)
Web4Dev, UN, 2006
April:Global Contact Directory
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Web4Dev, UN, 2006
Internal Communications Objectives
• Bring everyone on the same page
• Ensure that iSeek is the primary source of information for UN Secretariat staff
• Involve and engage everyone
![Page 17: Web4Dev, UN, 2006 Sharing knowledge to communicate more effectively: rethinking the UNs intranet Linda Stoddart Head, Dag Hammarskjöld Library, Chair,](https://reader035.vdocument.in/reader035/viewer/2022062618/5514b46f55034640138b526f/html5/thumbnails/17.jpg)
Web4Dev, UN, 2006
Content Strategy
• Focus on creating compelling content, stories of interest to everyone, regardless of their duty station– Reform/Management– Staff issues/Policy Information – New Technology Tools– Interviews and Appointments– Morale Building stories
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Web4Dev, UN, 2006
Creating a community of content providers:
Brought together content focal points at a workshop in New York:
• duty stations• departments• staff representatives• individual staff members
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Web4Dev, UN, 2006
Assessing impact
– Feedback (focal points would like to use blogs)
– Surveys and polls– Usage statistics
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Web4Dev, UN, 2006
0
100000
200000
300000
400000
500000
600000
700000
800000
900000
pre-iSeek iSeek 2005 iSeek 2006
Average page requests per month for each UN intranet generation
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Web4Dev, UN, 2006
• Content– Timeliness– Clear, inviting, easy-to-use content– Photographs
• Technology– One platform for all locations
Lessons learned: what works?
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Web4Dev, UN, 2006
• Overly complicated approval process
• Not global enough
• Not enough content contributions from global partners
Lessons learned: what doesn't work?
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Web4Dev, UN, 2006
Current challenges (human)
• A slow process
• Learn to work together
• Build trust
• Cultural change
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Web4Dev, UN, 2006
Current challenges (technology)
• Limitations of current content editor: – Inadequate search functionality– Limited menu-creating/management capacity– Hands-on training required
• Limitations of web analytics and collaboration tools
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Web4Dev, UN, 2006
Next Steps
• Short-term – Contributions from content focal points and
contributors – Interim technical solutions for collaboration tools,
available now, including open source applications
• Mid-term– Enterprise Information Portal
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Web4Dev, UN, 2006
New Mind Set
• Need to understand the organizational culture and work within it to find realistic, pragmatic solutions to knowledge sharing
• Identify what this will mean for people’s daily routine
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Web4Dev, UN, 2006
Thank you!