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2010Cisco WebEx University Course Catalog

Visit http://university.webex.com

2010 WebEx University Course CatalogEffective 10/05/09

© 2010, WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Other brands and products are trademarks or registered trademarks of their respective holders.

Getting the Most out of Your WebEx Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Private Training & Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Course Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Cisco WebEx Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Getting Started with Cisco WebEx Connect (CWC050)Foundations 1: Communicating with Contacts (CWC101)Foundations 2: Collaborating Through Spaces (CWC102)Providing Tier 1 Support for Cisco WebEx Connect (CWC410)

Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Getting Started with Meeting Center (MC50)Foundations: Organizing Meetings (MC101)Foundations: Conducting Collaborative Meetings (MC102)Best Practices: Facilitating Effective Meetings (MC301)Accomplish More with Meeting Center (for Administrative

Professionals) (MC110)

Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Getting Started with Training Center (TC050)Meeting Center & Training Center: What’s Different? (TC010)Foundations: Scheduling and Reporting (TC101)Foundations: Facilitating Online Training (TC102)On-Demand Module: Presentation Studio Integration (TC105)Advanced: Extending the Classroom (TC201)Advanced: Using Hands-on Lab (TC202)Advanced: Creating and Managing Tests (TC203)Best Practices: Engaging Your Learners (TC301)

Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Foundations: Scheduling & Reporting Events (EC101)Foundations: Conducting Engaging Events (EC102)Planning Large Events (WX716)

Sales Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20Getting Started with Sales Center (SA050)Foundations: Conducting Online Sales Presentations (SA101)Foundations: Managing Your Sales Team (SA102)

Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Getting Started with Support Center (SC050)Remote Access Foundations: Providing Unassisted Support

(RA101)

Table of Contents

English

Remote Access Foundations: Configuring Your Network (RA102)

Remote Support Foundations: Connecting with Customers (RS101)

WebACD: Managing Support Queues and Agents (RS 102)System Management: Utilizing Your Desktop Management

Services (SM101)

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24Presentation Studio: Creating On-Demand Presentations (PS101)What’s New in WebEx Business Suite 27 (WX027)What’s New in WebEx Business Suite 26 (WX026)Using Productivity Tools (WX100)WebEx Audio (WX110)Universal Communications Toolkit: Adding Multimedia to Your

Presentations (WX220)WebEx Recorder: Record & Replay Your Meetings (WX230)WebEx Recorder: Editing Your Recorded Meetings (WX231)Basic Site Administration: Configuring Your WebEx Site

(WX401)Advanced Site Administration: Managing Your WebEx Site

(WX402)Supporting WebEx Services: Providing Tier 1 Support (WX410)

Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Apprentissage de Meeting Center (MC050)Principes Fondamentaux 1: Présenter En Ligne (MC101)Principes Fondamentaux 1: Présenter En Ligne (MC102)

Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30Fondations Remote Support: Se connecter avec des clients

(RS101)

Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31Apprentissage de Training Center (TC050)Fondations : Programmation de formations, Tests et Rapports

(TC101)Principes fondamentaux : Animation de formations en ligne

(TC102)

Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32Principes Fondamentaux: Programmation d'Evénements et

Rapports (EC101)Principes Fondamentaux: Conduire des Evénements Engageants

(EC102)

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Site Administratif Formation de Base: Configurer Votre Site

WebEx (WX401)

French/Français

Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35Erste Schritte mit Meeting Center (MC050)Grundlagen 1: Präsentationen online (MC101)Grundlagen 2: Interaktive Elemente erstellen (MC102)

Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Remote Support Grundlagen: Verbindung mit Kunden herstellen

(RS101)

Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37Erste Schritte mit Training Center (TC050)Grundlagen: Online Training leicht gemacht (TC101)Grundlagen: Ansetzen, Tests und Berichte (TC102)

Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38Grundlagen: Events ansetzen und Berichte erstellen (EC101)Grundlagen: Events abhalten, die begeistern (EC102)

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39Grundlagen der Seitenverwaltung: Konfigurieren Sie Ihre

WebEx Seite (WX401)

Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Meeting Center はじめに (MC050) 基礎 1: オンラインプレゼンテーション (MC101) 基礎 2: インタラクションの作成 (MC102)

Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Remote Support の基礎 : 顧客に接続する (RS101)

Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Training Center はじめに (TC050) 基礎 : スケジュール、テスト、レポートを実施する (TC101) 基礎 : オンライントレーニングの促進 (TC102)

Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 基本的なサイト管理 : WebEx サイトを設定する (EC101) 基礎 : 魅力的なイベントを開催する (EC102)

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 基本的なサイト管理 : WebEx サイトを設定する (WX410)

Meeting Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Comenzando con Meeting Center (MC050)Fundamentos 1: Presentación en línea (MC101)Fundamentos 2: Crear interacción (MC102)

Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Fundaciones de Remote Support: Conectar con clientes (RS101)

Japanese/日本語

Spanish/Español

German/Deutsch

Training Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Introducción a Training Center (TC050)Fundaciones: Planificar, pruebas e informes (TC101)Fundamentos: Servicio de formación en línea (TC102)

Event Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50Fundaciones: Planificación e informes (EC101)Conducir Eventos Atrayentes (EC102)

Sales Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Comenzando con Sales Center (SA050)Fundamentos: Conducir Presentaciones de Ventas en Línea

(SA101)

All WebEx Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52Administración del Sitio Básica: Configurar su Sitio WebEx

(WX401)

WebEx is committed to your success. To help you get the most out of your WebEx services, we've created a full suite of instructor-led and self-paced training classes that will teach you how to inte-grate WebEx into your daily work life. You will leave each class eager to test drive your new skills and excited about the ways WebEx will increase your productivity.

Instructor-Led or Self-Paced?

To accommodate different learning styles and scheduling needs, we offer classes in several different delivery methods. Choose the method that best suits your needs or use a blended-learning approach.

Online Instructor-Led TrainingRegister in advance for these interactive sessions, conducted by a live instructor in a real WebEx environment, where you will learn new skills, collaborate with other participants, and have the ability to ask questions from a live WebEx expert.

Online Instructor-Led Training (Private session)Contact your Client Services Manager to schedule a private online instructor-led training session to learn the WebEx solutions for your organization’s specific needs.

Self-Paced TrainingIf you want the convenience of taking a class at any time and the option of going at your own pace, our self-paced training is the option for you. You’ll have a chance to practice what you’ve learned in hands-on “Try It” exercises and test your knowledge with “Test Your-self” assessments.

Accessing Training

Using your WebEx host account information, log on to WebEx University at http://university.webex.com and view the classes that support your WebEx services. Your learning path will be clearly defined and you can track your progress using the Status column.

Getting the Most out of Your WebEx Service

Use the Status column to track your progress.

Click More details for additional course information or to download course materials.

Select the learning style that meets your needs:

Click Launch Self-Paced Training to start a web-based module immediately.

Click Register for Instructor-Led Training to sign-up for an online class with a live instructor.

Online Instructor-Led Online Instructor-Led (Private) Self-Paced 7

Please visit http://university.webex.com to access WebEx Training. Email us at [email protected].

Adopt WebEx skills faster with WebEx University Personalized Training. Not only are WebEx trainers experts in using WebEx tools, but they can also show you how to get the maximum benefit out of your WebEx services in your day-to-day business. Take advantage of their expertise with our personalized training, which includes:

• Personalized training tailored to your business requirements.

• Train in private sessions so participants can discuss business challenges confidentially.

• Customize coursework, select participants, and hold online classes at your convenience.

• Bring employees and partners up to speed quickly under the guidance of a WebEx solutions expert.

• Learn how to deliver effective training to others as the organization grows.

• Develop in-house Cisco WebEx experts.

For more information, please contact your WebEx Client Services Manager or email us at [email protected].

Private Training & Consulting

8 Online Instructor-Led Online Instructor-Led (Private) Self-Paced


English

Getting Started with Cisco WebEx Connect (CWC050)In this introductory course, you’ll learn the benefits of using Cisco WebEx Connect as your single platform for bringing together people, processes, and information. You’ll also learn how to down-load and configure Connect, and how to navigate the Connect window.

AUDIENCE: New users of WebEx ConnectPREREQUISITE: NoneDURATION: 45 minutes class time, 15 minutes optional Q&A

Foundations 1: Communicating with Contacts (CWC101)In this course you’ll learn how to use Cisco WebEx Connect to communicate with your contacts through instant messaging and other collaborative tools. You’ll also learn how to take advantage of the calendar features to manage meetings with your contacts.

AUDIENCE: New users of Cisco WebEx ConnectPREREQUISITE: Getting Started with Cisco WebEx Connect or equivalent experienceDURATION: 60 minutes, including Q&A

Cisco WebEx Connect

OBJECTIVES: • List the major benefits of using Connect• Download and launch Connect• Configure your profile and settings• Determine the next steps in your learning path

OBJECTIVES: • Add contacts and groups to your Connect contacts list• Send instant messages and manage message archives• Exchange files and folders with contacts• Start an audio or video call• Start a desktop sharing session or WebEx meeting• Manage your meeting calendar



English

Foundations 2: Collaborating Through Spaces (CWC102)In this course you’ll learn how to use the “spaces” feature of Cisco WebEx Connect to share and collaborate with team members. You’ll also learn, through discussion with other participants, how to incorporate WebEx Connect spaces into your daily workflow for maximum benefit.

AUDIENCE: WebEx Connect users who are familiar with the IM and calendar features of Connect, and would like to begin using the spaces

PREREQUISITE: Foundations 1: Communicating with Contacts or equivalent experience DURATION: 60 minutes, including Q&A

Providing Tier 1 Support for Cisco WebEx Connect (CWC410)This class will prepare you to conduct a successful meeting or presentation using our powerful col-laboration tools. You’ll have the opportunity for hands-on practice and receive tips on successful meeting facilitation in the online environment.

AUDIENCE: Any Meeting Center userPREREQUISITE: Getting Started with Meeting Center or equivalent experienceDURATION: 30 minutes

Cisco WebEx Connect

OBJECTIVES: • Identify and describe a space and its components• List the benefits of using spaces to collaborate• Navigate Connect windows and panels• Join, create, and manage spaces• Access and manage tools and widgets within a space• Join and start meetings from within a space• Identify how you can use spaces to simplify your daily activities

OBJECTIVES: • Set up your meeting• Communicate during your meeting• Share during your meeting• Transfer files• End your meeting



English

Getting Started with Meeting Center (MC050)This course is a fast-paced, interactive training session designed to give you concrete ideas on how to use Meeting Center to make your workday easier and more productive, with just enough feature training to get you started!

AUDIENCE: First time users of Meeting CenterPREREQUISITE: NoneDURATION: 30 minutes class time, 15 minutes optional Q&A

Foundations: Organizing Meetings (MC101)This introductory course will show you how to coordinate meetings as a host and join meetings as an attendee. You’ll learn how to schedule meetings using different methods, use the meeting calen-dars on your site, and how to follow up after meetings with recording and reporting capabilities.

AUDIENCE: New users of Meeting CenterPREREQUISITE: Getting Started with Meeting Center or equivalent experienceDURATION: 60 minutes, including Q&A

Foundations: Conducting Collaborative Meetings (MC102)This course will show you how to host interactive meetings and collaborate with attendees using Meeting Center tools. You’ll learn the basics of hosting a meeting, from how to navigate the meet-ing window and connect to the audio conference, to more specialized topics such as restricting meeting access or recording meetings. Most importantly, you’ll get a complete look at all of the dif-ferent sharing features and how you can use them to collaborate.

AUDIENCE: New users of Meeting CenterPREREQUISITE: Foundations: Organizing Meetings DURATION: 90 minutes

Meeting Center

OBJECTIVES: • How WebEx will make your business life easier• When to use Meeting Center in your day-to-day work• How to get started using Meeting Center (basic features)• Learn where to find additional training and resources

OBJECTIVES: • Edit your profile and install productivity tools• Schedule meetings using different methods• Use the meeting calendar to browse and edit meetings• Start, join, and register for meetings• Generate reports and manage meeting recordings

OBJECTIVES: • Navigate the meeting window and use different audio options• Use meeting panels to interact with attendees• Use sharing features to collaborate during meetings• Manage meeting options, privileges, and alerts



English

Best Practices for Engaging Online Meetings (MC301)This interactive, workshop-style class provides proven methods for adapting face-to-face meetings to the online environment, and offers advice about running effective and engaging meetings in the Cisco WebEx Meeting Center environment.

AUDIENCE: Meeting Center users who have mastered the basic features of the service and want to improve the effectiveness of their online meetings.

PREREQUISITE: Getting Started with Meeting Center or equivalent skillsFoundations: Organizing MeetingsFoundations: Conducting Collaborative Meetings

DURATION: 90 minutes

Accomplish More with Meeting Center (for Administrative Professionals) (MC110)

This class gives administrative professionals the skills to use WebEx with confidence while provid-ing support within their organization.

AUDIENCE: Administrative professionals who schedule and conduct WebEx Meeting Center meetings

PREREQUISITE: None DURATION: 60 minutes

Meeting Center

OBJECTIVES: • Prepare yourself, your environment, and your materials to conduct an effec-tive online meeting

• Identify Meeting Center features that work best with your agenda• Enagage participants and keep them productive during your meetings• Handle challenging meeting situations—including technical difficulties• Organize your content and end your meeting in a way that ensures that

issues get resolved• Assess the effectiveness of the meeting—and your performance

OBJECTIVES: • Request accounts• Schedule meetings on someone else’s behalf• Plan for effective online meetings• Start meetings and transfer the host and presenter roles• Share documents and applications in a meeting• Access additional training resources



English
in
Getting Started with Training Center (TC050)This course is a fast-paced, interactive training session designed to give you concrete ideas on how to use Training Center to make your workday easier and more productive, with just enough feature training to get you started!

AUDIENCE: First time users of Training CenterPREREQUISITE: NoneDURATION: 30 minutes class time, 15 minutes optional Q&A

Meeting Center & Training Center: What’s Different? (TC010)This class offers competent Meeting Center users insight into the differences between Meeting Center and Training Center, and introduces some of the unique Training Center features that will help you engage your students and get results.

AUDIENCE: Meeting Center users who are considering using Training CenterPREREQUISITE: Competency in Meeting CenterDURATION: 30 minutes

Training Center

OBJECTIVES: • How WebEx will make your business life easier• When to use Training Center in your day-to-day work• How to get started using Training Center (basic features)• Learn where to find additional training and resources

OBJECTIVES: • Schedule a recurring session and customize notifications• Publish session agendas and descriptions• Use multiple roles in a session• Create drop-off URLs• Review the specialized training tools used in conducting sessions



English

Foundations: Scheduling and Reporting (TC101)This class will help you plan and implement a successful online training program by leading you through the important phases of pre-session preparation and post-session follow-up.

AUDIENCE: Training schedulers or training generalistsPREREQUISITE: Getting Started with Training Center or equivalent skillsDURATION: 90 minutes

Foundations: Facilitating Online Training (TC102)This class will teach you how to use Training Center features to create an interactive training ses-sion that will keep your participants engaged and meet your learning objectives.

AUDIENCE: Training professionals new to Training CenterPREREQUISITE: Getting Started with Training Center or equivalent skillsDURATION: 90 minutes

Training Center

OBJECTIVES: • Navigate the Training Center site• Schedule and edit training sessions• Invite participants to your sessions• Manage registration and reports

OBJECTIVES: • Navigate the Training Center window• Identify roles and assign privileges • Interact with participants• Present in a training session• Create and conduct polls



English

On-Demand Module: Presentation Studio Integration (TC105)In this class, you will learn how the integration of Presentation Studio expands your training capa-bilities by adding on-demand training to your Training Center site.

AUDIENCE: Existing Training Center users with sites enabled for Presentation Studio.

Note: This class is not for Presentation Studio standalone customers; standalone customers should attend Presentation Studio Foundations: Creating On-Demand Presentations.

PREREQUISITE: Getting Started with Training Center or equivalent skillsFoundations: Scheduling and Reporting


Advanced: Extending the Classroom (TC201)In this class, you will learn how to use the “breakout session” feature to break up your class into smaller groups to foster collaboration and engage participants in shared activities. As participants work independently, you will be able to check in with each group to offer guidance and assistance and then bring them back to the main session.

AUDIENCE: Training professionalsPREREQUISITE: Getting Started with Training Center or equivalent skills

Foundations: Facilitating Online TrainingDURATION: 90 minutes

Training Center

OBJECTIVES: • Create Presentation Studio presentations• Add narration to PowerPoint presentations using the telephone• Enable registration and track the viewing of recordings• Customize the player window• Insert tests from the Test Library• Add course materials and weblinks to recorded presentations

OBJECTIVES: • Manage communication • Control access to your session• Start, join, and communicate in breakout sessions• Determine need for hands-on labs and recorded sessions



English

Advanced: Using Hands-on Lab (TC202)In this class you will learn how to enhance your training sessions by providing remote access to lab computers with the Hands-on Lab feature. You will be able to give students firsthand experience with software applications and offer one-on-one assistance during lab sessions.

AUDIENCE: Training professionalsPREREQUISITE: Foundations: Facilitating Online Training

Foundations: Scheduling & ReportingDURATION: 60 minutes

Advanced: Creating and Managing Tests (TC203)This class covers all the features of the testing process from initial test creation to final reporting of test scores. Through demonstration and hands-on practice, you'll learn how to create your own tests and reuse shared tests from a Test Library. You'll also learn how to deliver tests before, during, and after training sessions, allowing you to assess participant's knowledge at each step of the learn-ing process.

AUDIENCE: Trainers who need to use the Testing feature in Training CenterPREREQUISITE: Foundations: Facilitating Online Training

Foundations: Scheduling & ReportingDURATION: 45 minutes

Training Center

OBJECTIVES: • Schedule and start a hands-on lab session• Assign computers to attendees• Access applications on a lab computer• Communicate with others during an in-session lab• Reserve computers for on-demand labs

OBJECTIVES: • Create a test for a training session• Copy tests from the Test Library• Convert polls to tests• Designate delivery options for tests• Manage the test library• Score and grade tests



English

Best Practices for Successful Online Training (TC301)This interactive, workshop-style class provides an overview of essential steps for adapting your face-to-face training programs to the online environment, and offers techniques for engaging learners and conducting effective training sessions using Cisco WebEx Training Center.

AUDIENCE: Training Center users who have mastered the basic features of the service and want to incorporate them into dynamic online training sessions.

PREREQUISITE: Foundations: Facilitating Online TrainingFoundations: Scheduling and ReportingAdvanced: Extending the Classroom with Breakout SessionsAdvanced: Using Hands-on LabAdvanced: Creating and Managing Tests


Training Center

OBJECTIVES: • Understand synchronous e-learning concepts• Establish your training and business needs for transitioning to an online

training environment• Identify factors that make online training more effective, and incorporate

those factors into your training requirements and session design• Prepare yourself, your environment, and your materials to conduct effective

online training• Identify the Training Center features that work best with your training goals• Handle challenging training situations—including technical difficulties• Engage learners and keep them focused during your sessions• Assess the effectiveness of the training—and your performance



English

Foundations: Scheduling & Reporting Events (EC101)This course is designed to make you confident in supporting your WebEx Event Center sessions with pre and postsession tasks. Through demonstrations and hands-on practice, you will gain the necessary skills to schedule events, enroll attendees and view reports.

AUDIENCE: Event producers or schedulersPREREQUISITE: NoneDURATION: 90 minutes

Foundations: Conducting Engaging Events (EC102)In this course, you will gain skills for conducting dynamic events that will keep your audience’s attention. Through demonstrations and hands-on practice, you will learn how to present informa-tion in an online setting as well as how to communicate with your participants.

AUDIENCE: Event hosts and presentersPREREQUISITE: NoneLENGTH: 90 minutes

Event Center

OBJECTIVES: • Navigate the Event Center site• Schedule and edit events• Manage enrollment• Generate event and usage reports• Create and edit programs

OBJECTIVES: • Identify participant roles• Start an event• Assign privileges during an event• Interact with participants• Create and effectively conduct a poll• Use the sharing features



English

Planning Large Events (WX716)In this course, you will learn the best practices for applying the Event Center tools and techniques in the execution of effective large events. Through discussion, demonstration and hands-on practice, users will understand the effectiveness of using a Panelist, how to have a successful event dry run, as well as how to manage the communication and interaction in a large event.

AUDIENCE: Event hosts and presentersPREREQUISITE: Foundations: Scheduling & Reporting Events

Foundations: Conducting Engaging EventsLENGTH: 60 minutes

Event Center

OBJECTIVES: • Planning considerations• Utilizing the panelist role• Conducting successful dry runs• Audience interaction• Managing communication



English

Getting Started with Sales Center (SA050)This class is designed to help new hosts and site administrators take their first step to becoming proficient with the Sales Center service. Participants will compare the scheduling methods (online vs. downloadable applications) and decide which one would work best for their work environment. In addition, participants are introduced to basic presentation features and site administration tasks, and will receive advice on what steps to take next.

AUDIENCE: New Sales Center UsersPREREQUISITE: NoneDURATION: 30 minutes class time, 15 minutes optional Q&A

Foundations: Conducting Online Sales Presentations (SA101)This class provides an introduction to Sales Center and will show you how to implement its features to reach more prospects, close deals faster, and personalize the selling process.

AUDIENCE: Sales Professionals PREREQUISITE: Getting Started with Meeting Center or equivalent experienceDURATION: 60 minutes

Foundations: Managing Your Sales Team (SA102)The class is designed to familiarize sales managers with the special tools Sales Center provides for managing sales teams more effectively.

AUDIENCE: Sales ManagersPREREQUISITE: Sales Center Foundations: Conducting Online Sales PresentationsDURATION: 45 minutes

Sales Center

OBJECTIVES: • How WebEx will make your business life easier • When to use Sales Center in your day-to-day work• How to get started using Sales Center (basic features) • Where to find additional training and support

OBJECTIVES: • Use Sales Center to enhance the sales cycle• Schedule an online sales presentation• Conduct an effective sales presentation• Create and manage personalized sales portals for prospects

OBJECTIVES: • Use site administration to set up sales team accounts, define products and specify subject matter experts

• Silently monitor your sales reps’ meetings• Run reports on team activity• Bring subject matter experts into meetings to provide support• Record meetings for future use



English

Getting Started with Support Center (SC050)This class is designed to help new hosts and site administrators take their first step to becoming proficient with the Support Center service. Participants will compare the scheduling methods (online vs. downloadable applications) and decide which one would work best for their work envi-ronment. In addition, participants are introduced to basic presentation features and site administra-tion tasks, and will receive advice on what steps to take next.

AUDIENCE: New Support Center users. PREREQUISITE: NoneDURATION: 60 minutes

Remote Access Foundations: Providing Unassisted Support (RA101)This class will teach support representatives to use Remote Access to provide unassisted support to remote computers.

AUDIENCE: New support representatives using Remote Access. PREREQUISITE: NoneDURATION: 60 minutes

Support Center

OBJECTIVES: • Log in and navigate your WebEx site• Review scheduling methods• Review sharing features• Learn Site Administration basics

OBJECTIVES: • Define the role of a customer support representative (CSR)• Start and end a Remote Access session• Troubleshoot computers by remotely accessing applications or desktops• Request additional assistance• Maintain connections to the Remote Access network



English

Remote Access Foundations: Configuring Your Network (RA102)This class provides site administrators with the necessary knowledge to set up a network of remote computers for support, assign support representatives to those computers, and monitor activity on the site.

AUDIENCE: New site administrators responsible for configuring a Remote Access network PREREQUISITE: NoneDURATION: 60 minutes

Remote Support Foundations: Connecting with Customers (RS101)

This class will show participants how to set up an online support session with customers and trou-bleshoot computer problems remotely.

AUDIENCE: New users of Remote SupportPREREQUISITE: NoneDURATION: 60 minutes

Support Center

OBJECTIVES: • Define the role of site administrator• Configure a secure Remote Access network• Create groups and add computers• Manage a Remote Access network• Report on Remote Access activity

OBJECTIVES: • Define the roles in a support session• Start and end a support session• Troubleshoot a customer’s computer• Run reports on support sessions• Describe how a site administrator customizes support options



English

WebACD: Managing Support Queues and Agents (RS 102)This class provides guidelines for setting up WebACD for monitoring queues and agents, as well as responding to customer requests.

AUDIENCE: System Administrators and Customer Service Representatives interested in set-ting up WebEx WebACD

PREREQUISITE: NoneDURATION: 60 minutes

System Management: Utilizing Your Desktop Management Services (SM101)

This class provides guidelines for setting up a network of remote computers for desktop management using WebEx System Management.

AUDIENCE: System Administrators interested in setting up WebEx System Management PREREQUISITE: NoneDURATION: 60 minutes

Support Center

OBJECTIVES: • Create a WebACD queue• Assign a WebACD Manager to monitor queue and CSR activity • Download and set up the WebACD Monitor • Download and set up the WebACD Inbox• Create a new branded support form • View WebACD usage reports

OBJECTIVES: • Set up and manage remote computers using WebEx Remote Access • Work with assets and manage license and software inventories • Distribute and monitor software packages • Set bandwidth and download policies • Manage software patches using Auto Update • Set up computers for Virus Management and Online Backup



English

Presentation Studio: Creating On-Demand Presentations(PS101)

This class will give you the knowledge and skills you need to create professional, on-demand rich media presentations using Presentation Studio.

AUDIENCE: New Presentation Studio users PREREQUISITE: NoneDURATION: 60 minutes

What’s New in WebEx Business Suite 27 (WX027)This course will enable participants to work efficiently in WebEx Business Suite 27 by familiarizing them with what's new and different in their WebEx services. Through demonstrations, participants will be able to locate important tools and use new functionality. AUDIENCE: Existing customers who have or will be migrating to WBS 27PREREQUISITE: Experience with a prior version of the WebEx Business SuiteDURATION: 90 minutes

What’s New in WebEx Business Suite 26 (WX026)This course will enable participants to work efficiently in WebEx Business Suite 26 by familiarizing them with what's new and different in their WebEx services. Through demonstrations, participants will be able to locate important tools and use new functionality. AUDIENCE: Existing customers who have or will be migrating to WBS 26PREREQUISITE: Experience with a prior version of the WebEx Business SuiteDURATION: 60 minutes

All WebEx Services

OBJECTIVES: • View and navigate a Presentation Studio presentation• Create a presentation with slides, audio and video• Attach additional files, quizzes, and surveys • Produce reports to determine usage, as well as quiz and survey results

OBJECTIVES: • Explore new user access enhancements• Learn about meeting improvements across all services• Review site changes• Review enhancements for specific WebEx services• Learn about changes for Site Administration

OBJECTIVES: • Review site changes• Review scheduling changes• Learn about new features for conducting meetings• Review changes for specific WebEx services



English

Using Productivity Tools (WX100)This class shows you how to schedule, start, or join a WebEx meeting in seconds without logging in to your WebEx service site. From your desktop, Microsoft Office standard applications, and even IM, you’ll learn how to quickly start a meeting.

AUDIENCE: Hosts using Meeting Center, Training Center, Sales Center and/or Event Center PREREQUISITE: Getting Started course or equivalent skillsDURATION: 45 minutes

WebEx Audio (WX110)This class provides an overview of WebEx audio options, and will show you how to use WebEx inte-grated audio in your online meetings, as well as how to start and schedule WebEx audio-only meet-ings.

AUDIENCE: All WebEx users who would like to get the most out of using WebEx Audio. PREREQUISITE: NoneDURATION: 30 minutes

All WebEx Services

OBJECTIVES: • Understand the benefits of using Productivity Tools• Install and configure Productivity Tools• Start and join a WebEx meeting with One-Click• Schedule WebEx meetings quickly• Configure Site Administration settings (optional)

OBJECTIVES: • Use WebEx integrated telephony • Use WebEx integrated VoIP • Schedule an audio-only meeting • Start or join an audio-only meeting • Create a Personal Conference Number (PCN) • Create an instant teleconference



English

Universal Communications Toolkit: Adding Multimedia to Your Presentations (WX220)

This class demonstrates how to create dynamic presentations using the WebEx Universal Commu-nication Format (UCF) Toolkit to add multimedia (with Flash, video, audio) to your online presen-tations and meetings.

AUDIENCE: Presenters or producers using Meeting Center, Training Center or Event CenterPREREQUISITE: Getting Started with Meeting Center, Getting Started with Training Center,

or equivalent experience, plus a working knowledge of PowerPoint.DURATION: 60 minutes

WebEx Recorder: Record & Replay Your Meetings (WX230)This class introduces the WebEx Recorder and gives you the skills to record and play back your online sessions.

AUDIENCE: Any WebEx user who would like to record online sessionsPREREQUISITE: NoneDURATION: 90 minutes

WebEx Recorder: Editing Your Recorded Meetings (WX231)This class is designed to show you how to use the WebEx Recording Editor to create polished, pro-fessional recordings of your online meetings.

AUDIENCE: Any WebEx user who would like to record online sessionsPREREQUISITE: WebEx Recorder: Record & Replay Your MeetingsDURATION: 90 minutes

All WebEx Services

OBJECTIVES: • Describe the benefits of using the UCF Toolkit• Download the UCF Toolkit• Create a UCF presentation• Share a UCF presentation during a meeting, event, or training session

OBJECTIVES: • Record a meeting, session, or event• Play back a recording• Publish a recording for others to view• Download and install additional recorders and players

OBJECTIVES: • Download and install the WebEx Recording Editor• Navigate & view a recording• Add, delete, insert, and rearrange recorded data• Define segments for easy selection & navigation• Publish recordings for access by others



English

Site Administration: Managing WebEx Sites and Users (WX401)This course provides an overview of the site administrator's role in configuring, supporting, andimplementing WebEx services within an organization. You will learn to navigate and configure the WebEx Site Administration Web site to accomplish key responsibilities, including managing user accounts, assigning user privileges, and specifying security options.

AUDIENCE: IT professionals supporting WebEx services within their organizationPREREQUISITE: NoneDURATION: 30 minutes

All WebEx Services

OBJECTIVES: • Understand the WebEx site administrator's role in defining and managing processes and standards for their organizations' WebEx services

• View the organization and basic navigation structure of the WebEx Site Administration Web site

• Become familiar with the essential role of site administrators in managing WebEx user accounts

• Add, view, and edit user accounts - individually and as a batch• Set security and password requirements for WebEx sites and users• Compare manual and automatic options available for supporting users who

forget their passwords• Assign and edit individual and group privileges for connecting to the audio

portion of a WebEx meeting



English

Supporting WebEx Services: Providing Tier 1 Support (WX410) This course will teach you how to resolve Tier 1 technical support issues for WebEx users in your organization.

AUDIENCE: IT professionals supporting Cisco WebEx services.PREREQUISITE: Foundations-level knowledge of Cisco WebEx services.

Working knowledge of Operating Systems. Familiarity with troubleshooting web applications. Basic understanding of voice and data networking environments.


All WebEx Services

OBJECTIVES: • Gather information to troubleshoot and resolve technical issues • Troubleshoot the top issues related to Cisco WebEx services• Escalate urgent or unresolved issues to Cisco WebEx technical support• Educate your users to avoid usability issues and reduce your support call

volume.



French/Français

Apprentissage de Meeting Center (MC050)Cette session de formation rapide et interactive fournit des instructions concrètes qui vous per-mettront d'utiliser Meeting Center pour simplifier vos tâches quotidiennes et optimiser votre pro-ductivité. Avec les fonctionnalités de formation qui vous seront présentées, vous pourrez rapidement commencer !

PUBLIC: Personnes utilisant Meeting Center pour la première fois. Toute personne nécessitant une formation rapide et ne pouvant consacrer du temps à suivre un cours plus long et plus approfondi.

PRÉREQUIS: AucunDUREE: 30 minutes en incluant les questions et réponses

Principes Fondamentaux 1: Présenter En Ligne (MC101)Apprenez comment conduire des réunions ou présentations réussies en utilisant nos divers outils de partage pour montrer vos présentations, applications logicielles et vos navigateurs Internet. Vous aurez la possibilité de faire des exercices pratiques et nous vous donnerons des conseils pour con-duire des réunions réussies dans un environnement en ligne.

PUBLIC: Tous les utilisateurs de Meeting CenterPRÉREQUIS: Commencer à utiliser Meeting Center ou un niveau d'expérience équiva-

lentDUREE: 60 minutes en incluant les questions et réponses

Principes Fondamentaux 1: Présenter En Ligne (MC102)Apprenez comment conduire des réunions ou présentations réussies en utilisant nos divers outils de partage pour montrer vos présentations, applications logicielles et vos navigateurs Internet. Vous aurez la possibilité de faire des exercices pratiques et nous vous donnerons des conseils pour con-duire des réunions réussies dans un environnement en ligne.

PUBLIC: Tous les utilisateurs de Meeting CenterPRÉREQUIS: Commencer à utiliser Meeting Center ou un niveau d'expérience équiva-

lentDUREE: 60 minutes en incluant les questions et réponses

Meeting Center



French/Français

Fondations Remote Support: Se connecter avec des clients (RS101)C’est un cours niveau débutant pour les agents de support qui utilisent Remote Support pour fournir du support non assisté sur des postes distants. Ce cours vous fournira le savoir et les capac-ités pour vous connecter à des ordinateurs à distance, leur fournir du support en controlant le bureau et les applications et solliciter de l’assistance supplémentaire si nécéssaire.

PUBLIC: Nouveaux utilisateurs de Remote SupportPRÉREQUIS: AucunDUREE: 60 minutes en incluant les questions et réponses

Support Center



French/Français

Apprentissage de Training Center (TC050)Ce cours guide les nouveaux organisateurs et administrateurs de site dans leurs premiers pas pour se familiariser au service Training Center. Les participants seront invités à comparer les méthodes de programmation (en ligne et applications téléchargeables) et à déterminer la méthode la mieux adaptée à leur environnement professionnel. Ils seront en outre initiés aux fonctionnalités de base des présentations et aux tâches d'administration de site, et recevront des conseils sur les prochaines étapes à suivre.

PUBLIC: Nouveaux utilisateurs de Training CenterPRÉREQUIS: AucunDUREE: 30 minutes

Fondations : Programmation de formations, Tests et Rapports (TC101)

Ce cours est conçu pour vous fournir de l'aide avant et après la session et la confiance nécéssaire de manière à pouvoir utiliser WebEx Training Center de manière optimale. Avec des démonstrations et des sessions pratiques, vous gagnerez les qualifications nécessaires pour programmer des forma-tions, inscrire des participants, faire des rapports et mener des tests.

PUBLIC: Formateurs et coordinateurs de formation qui sont responsables de l’or-ganisation de sessions de formation.

PRÉREQUIS: AucunDUREE: 90 minutes

Principes fondamentaux : Animation de formations en ligne (TC102)Apprenez à utiliser les fonctions de Training Center, notamment à partager des présentations ou des applications, à créer des sondages, à faire appel aux fonctions de commentaires et réactions, etc. pour proposer des sessions de formation interactives et réussies.

PUBLIC: Les formateurs vous feront découvrir l'interface de Training Center 4.0.PRÉREQUIS: Training Center JumpStart! ou compétences équivalentesDUREE: 60 minutes

Training Center



French/Français

Principes Fondamentaux: Programmation d'Evénements et Rapports (EC101)

Ce cours est conçu pour vous donner de l'aide avant et après la session et la confiance nécéssaire de manière à pouvoir utiliser WebEx Event Center de manière optimale. Avec des démonstrations et des sessions pratiques, vous gagnerez les qualifications nécessaires pour programmer des événe-ments, inscrire des participants et tourner des rapports.

PUBLIC: Tous les Organisateurs qui programmeront des événements en ligne avec WebEx Event Center.


Principes Fondamentaux: Conduire des Evénements Engageants (EC102)

Dans ce cours, vous gagnerez les qualifications nécessairres pour vous permettre de conduire des événements dans un environnement fortement interactif avec vos particpants. Par des démonstra-tions et des sessions pratiques, vous apprendrez comment présenter des informations dans un envi-ronnement virtuel, ainsi que communiquer avec vos participants.

PUBLIC: Animateurs qui présenteront dans un événement en ligne utilisant Event Center.


Event Center



French/Français

Site Administratif Formation de Base: Configurer Votre Site WebEx (WX401)

Cette formation est conçue pour apprendre aux administrateurs de site comment configurer leur site WebEx et les comptes des utilisateurs. Les participants apprendront également comment créer des codes de suivi, créer le carnet d’adresses de leur entreprise qui sera utilisé lors des réunions WebEx et comment générer des rapports sur l’utilisation de WebEx

PUBLIC: Les administrateurs de site souhaitant mettre en place et assurer la main-tenance de leurs sites WebEx, gérer les comptes des utilisateurs et génerer des rapports d’utilisation.

PRÉREQUIS: AucuneDUREE: 90 minutes en incluant les questions et réponses

La plupart des cours offerts en Anglais sont également disponibles en Français / Allemand sur demande. Pour effectuer votre demande veuillez contacter votre responsable de service à la clientèle ou envoyer un email à [email protected] (tel: +31 20 580 61 55).

All WebEx Services



French/Français



German/Deutsch

Erste Schritte mit Meeting Center (MC050)Dieser Kurs ist eine interaktive, temporeiche Schulungssitzung, in der Sie lernen, Meeting Center effektiv zu nutzen, um Ihren Arbeitstag einfacher und produktiver gestalten zu können. Sie lernen die grundlegenden Funktionen kennen, die Ihnen die ersten Schritte erleichtern.

ZIELGRUPPE: Erstmalige Nutzer von Meeting Center Alle, die eine schnelle Schulung benötigen und keine Zeit für einen längeren und ausführlicheren Kurs haben

VORAUSSETZUNG: KeineDAUER: 30 Minuten

Grundlagen 1: Präsentationen online (MC101)Diese Schulung gibt Ihnen das Wissen und die Fähigkeiten Meeting Center erfolgreich anzuwen-den, effektive Online Präsentationen abzuhalten und verschiedenene Teilfunktionen zu nutzen.

ZIELGRUPPE: Neue Benutzer von Meeting CenterVORAUSSETZUNG: Meeting Center-Schnelleinstieg!oder vergleichbare KenntnisseDAUER: 60 Minuten

Grundlagen 2: Interaktive Elemente erstellen (MC102)Grundlagen 2: Interaktive Elemente erstellen vermittelt die Kenntnisse und Fähigkeiten zur effek-tiven Interaktion und zur Steuerung des Meetings.

ZIELGRUPPE: Neue Benutzer von Meeting CenterVORAUSSETZUNG: Meeting Center-Schnelleinstieg! oder vergleichbare Kenntnisse

Meeting Center-Grundlagen 1: Präsentationen online DAUER: 60 Minuten

Meeting Center



German/Deutsch

Remote Support Grundlagen: Verbindung mit Kunden herstellen (RS101)

Dies ist eine Anfängerschulung für Support-Mitarbeiter, die Remote Support nutzen, um Comput-erprobleme ihrer Kunden in der Sitzung zu lösen. In dieser Schulung erwerben Sie das Wissen und die Fähigkeiten, Kunden, die der Sitzung beitreten, zu unterstützen mithilfe von Applikations- bzw. Desktop-Teilen und Fernkontrolle darüber, sowie, falls nötig, zusätzliche Unterstützung durch einen weiteren Support-Mitarbeiter anzufordern.

ZIELGRUPPE: Neue Nutzer von Remote SupportVORAUSSETZUNG: Grundwissen über Computer und Windows BetriebssystemVORAUSSETZUNG: Grundwissen über das Internet und Webbrowser DAUER: 60 Minuten

Support Center



German/Deutsch

Erste Schritte mit Training Center (TC050)Dieser Kurs soll neue Gastgeber und Site-Administratoren bei ihren ersten Schritten zu einer kom-petenten Nutzung des Training Center-Service unterstützen. Teilnehmer werden die Methoden zum Ansetzen von Meetings vergleichen (Online- und Download-Anwendungen) und entscheiden, welche Methode für ihre Arbeitsumgebung die bessere ist. Außerdem lernen die Teilnehmer die grundlegenden Präsentationsfunktionen und die Aufgaben eines Site-Administrators kennen und erhalten Tipps für die nächsten Schritte.

ZIELGRUPPE: Neue Nutzer von Training CenterVORAUSSETZUNG: KeineDAUER: 30 Minuten

Grundlagen: Online Training leicht gemacht (TC101)Sie erfahren, wie Sie Training Center-Funktionen, beispielsweise das Teilen von Präsentationen oder Anwendungen, Umfragen, Feedbackfunktionen und weitere Möglichkeiten für eine interaktive, erfolgreiche Schulungssitzung effizient nutzen können.

ZIELGRUPPE: Trainer und Koordinatoren, die verantwortlich sind für das Ansetzen von Schulungssitzungen

VORAUSSETZUNG: Training Center JumpStart! oder vergleichbare KenntnisseDAUER: 60 Minuten

Grundlagen: Ansetzen, Tests und Berichte (TC102)Mithilfe dieser Schulung werden Sie souverän die Vor- und Nachbereitung Ihrer WebEx Training Center Schulungssitzungen meistern. Mithilfe von Demos und Übungen erwerben Sie die erforder-lichen Kenntnisse, um Sitzungen anzusetzen, Teilnehmer zu registrieren, Berichte sowie Tests zu erstellen.

ZIELGRUPPE: Schulungsleiter, die Informationen mit Training Center 4.0 präsentierenVORAUSSETZUNG: Die URL seiner WebEx Site kennen, über ein Nutzerkonto verfügen und sein-en Nutzernamen und Passwort kennen DAUER: 90 Minuten

Training Center



German/Deutsch

Grundlagen: Events ansetzen und Berichte erstellen (EC101)Beschreibung: Mithilfe dieser Schulung werden Sie souverän die Vor- und Nachbereitung Ihrer WebEx Event Center Sitzungen meistern. Mithilfe von Demos und Übungen erwerben Sie die erforderlichen Kenntnisse, um Events anzusetzen, Teilnehmer zu registrieren und Berichte zu erstel-len.

ZIELGRUPPE: Gastgeber, die Online Events in WebEx Event Center ansetzen werden.VORAUSSETZUNG: KeineDAUER: 90 Minuten

Grundlagen: Events abhalten, die begeistern (EC102)Mithilfe dieser Schulung werden Sie Kenntnisse erwerben, um Events in einer höchst interaktiven Umgebung durchzuführen, die Ihr Publikum fesseln werden. Mithilfe von Demos und Übungen lernen Sie, Informationen online zu präsentieren und mit Ihrem Publikum zu kommunizieren.

ZIELGRUPPE: Gastgeber und Moderatoren, die mit Event Center einen Online-Event präsentieren werden.

VORAUSSETZUNG: Keine DAUER: 60 Minuten

Event Center



German/Deutsch

Grundlagen der Seitenverwaltung: Konfigurieren Sie Ihre WebEx Seite (WX401)

In dieser Schulung lernen beginnende Site-Administratoren, wie sie effektiv ihre WebEx-Site und Nutzerkonten konfigurieren können. Teilnehmer werden auch lernen, wie man Tracking Codes erstellt, ein Unternehmensadressbuch anlegt und Berichte erstellt.

ZIELGRUPPE: Site-Administratoren, die ihre WebEx-Sites einrichten und pflegen, Nutzerkonten verwalten und Nutzungsberichte erstellen möchten..

VORAUSSETZUNG: Keine DAUER: 30 Minuten

Unser englischsprachiges Schulungsangebot ist auf Anfrage auch in Deutsch und Französisch verfüg-bar. Bitte fragen Sie Ihre zuständige Kontaktperson im Kundendienst danach oder senden Sie eine E-Mail an [email protected] oder erreichen Sie uns unter +31 20 580 6154.

All WebEx Services



German/Deutsch



Japanese/日本語

Meeting Center はじめに (MC050)このコースは短期間のインタラクティブなトレーニングセッションで、Meeting Center を使用して日常業務の簡素化と生産性の向上を実現する具体的なアイデアと、Meeting Center を使い始めるにあたって最低限必要な機能のトレーニングを提供します。

対象者 : ・Meeting Center を初めて使用するユーザー。・長期間の詳細なコースを受ける時間的余裕がなく、トレーニングを短期間で済ませる必要のある方。

条件 : なし継続時間 : 30 分

基礎 1: オンラインプレゼンテーション (MC101)「基礎 1: オンラインプレゼンテーション」はMeeting Center の基礎コースです。このコースでは、Meeting Center を使用する際の知識とスキルを身につけます。

対象者 : Meeting Center の新しいユーザ条件 : 「Meeting Center さあ始めよう !(v7)」または同等のスキル継続時間 : 60 分

基礎 2: インタラクションの作成 (MC102)「基礎 2: インタラクションの作成」では、インタラクションやミーティングの管理を効果的に行う知識とスキルを身につけます。

対象者 : Meeting Center の新しいユーザ条件 : 「Meeting Center さあ始めよう !」または同等のスキル

「Meeting Center 基礎 1: オンラインプレゼンテーション」継続時間 : 60 分

Meeting Center



Japanese/日本語

Remote Support の基礎 : 顧客に接続する (RS101)この初級者向けのコースは、Remote Support を使用してリモートコンピュータに対しサポート業務を行うサポート担当者向けです。このコースでは、リモートコンピュータに接続し、デスクトップまたはアプリケーションコントロールを通しサポートを提供し、必要に応じて他の担当者に追加支援をリクエストするための知識と技術を学習できます。

対象者 : Remote Support を使い始めるユーザー条件 : コンピュータとWindows OS の基本的な知識を持っている

インターネットとWebブラウザに慣れている継続時間 : 60 分

Support Center



Japanese/日本語

Training Center はじめに (TC050)このクラスは、新しく主催者およびサイト管理者になった方が、Training Center サービスを十分に使いこなせるようになるための最初のステップとして作られています。参加者は、2つのスケジュール設定方法（オンラインアプリケーションとダウンロード可能なアプリケーション）を比べて、職場環境に最適な方法を選びます。また、基本的なプレゼンテーション機能とサイト管理タスクについて学び、次のステップについてのアドバイスを受けます。

対象者 : Training Center の新規ユーザー条件 : なし継続時間 : 30 分

基礎 : スケジュール、テスト、レポートを実施する (TC101)コースの内容 : このコースは、セッション前・後準備とサポートを整えることで、自信を持ってWebEx Training Center セッションを主催できることを目的として設計されています。デモンストレーションとハンズオン訓練により、セッションのスケジュール、参加者の登録、レポートの閲覧、テストの実施に必要なスキルを習得できます。

対象者 : - トレーニングセッションのスケジュール担当のトレーナーおよびトレーニング管理者条件 : Training Center を開始できるか同等のスキル継続時間 : 90 分

基礎 : オンライントレーニングの促進 (TC102)インタラクティブなトレーニングセッションを成功させるためにプレゼンテーションやアプリケーションの共有、投票、フィードバック機能などの Training Center 機能を効果的に使用する方法を学習します。

対象者 : Training Center 4.0 を使用して情報を発表するトレーナー条件 : Training Center の活性化、または同等のスキル継続時間 : 60 分

Training Center



Japanese/日本語

基本的なサイト管理 : WebEx サイトを設定する (EC101)このコースでは、熟練したサイト管理者がどのように効率的に彼らのWebEx サイトとユーザーアカウントを設定するか確認することができます。コース参加者は、トラッキングコード、Webex 用の会社アドレス帳、そしてWebEx レポートの生成方法なども学習します。

対象者 : WebEx サイトの設定、メンテナンス、ユーザーアカウントの管理とユーザーレポートの生成を行うサイト管理者。条件 : - なし継続時間 : 90 分

基礎 : 魅力的なイベントを開催する (EC102)このコースでは、高いレベルでのインタラクションを含む環境で聴取者を魅了するイベントを開催できるようにするためのスキルを習得します。デモンストレーションとハンズオン訓練により、聴取者とのコミュニケーションはもとより、オンライン環境でのプレゼンテーション方法を学習します。

対象者 : Event Center を使ってオンラインイベントでプレゼンテーションを行うプレゼンタ。条件 : なし継続時間 : 60 分

Event Center



Japanese/日本語

基本的なサイト管理 : WebEx サイトを設定する (WX410)このコースでは、熟練したサイト管理者がどのように効率的に彼らのWebEx サイトとユーザーアカウントを設定するか確認することができます。コース参加者は、トラッキングコード、Webex 用の会社アドレス帳、そしてWebEx レポートの生成方法なども学習します。

対象者 : WebEx サイトの設定、メンテナンス、ユーザーアカウントの管理とユーザーレポートの生成を行うサイト管理者。条件 : なし継続時間 : 90 分

All WebEx Services



Japanese/日本語



Spanish/Español

Comenzando con Meeting Center (MC050)Este curso es una sesión interactiva de capacitación rápida para brindarle unas ideas concretas de como se puede utilizar Meeting Center para hacer su jornada laboral más fácil y productiva, con bastante capacitación en las cáracteristicas para ayudarle empezar.

PÚBLICO: Usuarios nuevos de Meeting CenterREQUISITOS PREVIOS: NingunoDURACIÓN: 45 minutos

Fundamentos 1: Presentación en línea (MC101)Fundamentos 1: Presentación en línea es un curso fundamental de Meeting Center. Este curso le brinda el conocimiento y la capacidad necesarios para comenzar a usar Meeting Center 7 con total confianza.

PÚBLICO: Usuarios nuevos de Meeting CenterREQUISITOS PREVIOS: Comenzando con Meeting Center o capacidades equivalentesDURACIÓN: 60 minutos

Fundamentos 2: Crear interacción (MC102)Fundamentos 2: Crear interacción le brinda el conocimiento y la capacidad necesarios para interac-tuar en su reunión y tomar el control de ella de manera eficaz.

PÚBLICO: Usuarios nuevos de Meeting CenterREQUISITOS PREVIOS: Fundamentos 1: Presentación en línea o capacidades equivalentesDURACIÓN: 60 minutos

Meeting Center



Spanish/Español

Fundaciones de Remote Support: Conectar con clientes (RS101)Este es un curso de nivel inicial para representantes de asistencia técnica que utilizan Remote Sup-port para dar asistencia sin ayuda a ordenadores remotos. Este curso les brinda el conocimiento y habilidades para conectarse a ordenadores remotos, dar asistencia técnica por medio del control de aplicaciones y escritorio, además brinda la posibilidad de solicitar asistencia adicional si fuera necesaria.

PÚBLICO: Nuevos usuaarios de Remote SupportREQUISITOS PREVIOS: Conocimiento básico de computadoras y del sistema operativo de Win-

dows.Conocimiento de la Internet y del uso de exploradores Web

DURACIÓN: 60 minutos

Support Center



Spanish/Español

Introducción a Training Center (TC050)Esta clase está diseñada para ayudar a los nuevos anfitriones y administradores de sitios a comenzar a dominar el servicio Training Center. Los participantes compararán los métodos de planificación (en línea versus aplicaciones descargables) y decidirán cuál se adapta mejor a su entorno de trabajo. Además, se les presentarán funciones de presentación y tareas de administración de sitios básicas, y recibirán asesoramiento respecto de qué pasos seguir.

PÚBLICO: Usuarios nuevos de Training CenterREQUISITOS PREVIOS: NingunoDURACIÓN: 30 minutos

Fundaciones: Planificar, pruebas e informes (TC101)Este curso ha sido diseñado para brindarle confianza en el uso de Webex Training Center, con pre-paración antes y después de la sesión. Con demostraciones y prácticas, usted obtendrá los cono-cimientos necesarios para planificar sesiones, matricular participantes, ver informes y realizar pruebas..

PÚBLICO: Instructores y coordinadores de capacitación responsables de planificar sesiones de formación.

REQUISITOS PREVIOS: Conocimiento de Comenzando con Training Center o equivalente a este.DURACIÓN: 90 minutos

Fundamentos: Servicio de formación en línea (TC102)Aprenda cómo utilizar las funciones de Training Center, como la compartición de presentaciones o aplicaciones, las funciones de sondeos, comentarios y muchas más, para una sesión de formación exitosa.

PÚBLICO: Formadores que presentarán información con Training Center 4.0.REQUISITOS PREVIOS: Comienzo inmediato de Training Center o capacidades equivalentes.DURACIÓN: 60 minutos

Training Center



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Fundaciones: Planificación e informes (EC101)Este curso ha sido diseñado para brindarle confianza en el uso de Webex Event Center, con tareas antes y después de la sesión. Con demostraciones y prácticas, usted obtendrá los conocimientos necesarios para planificar eventos, matricular participantes, y ver informes.

PÚBLICO: Organizadores que planificarán eventos en línea utilizando Webex Event Center

REQUISITOS PREVIOS: Ninguno.DURACIÓN: 90 minutos

Conducir Eventos Atrayentes (EC102)Este curso ha sido diseñado para enseñarle las habilidades que le permitirán conducir eventos en un ambiente altamente interactivo que llegará hasta su audiencia. Con demostraciones y prácticas, usted obtendrá los conocimientos necesarios para presentar información en línea y también a comunicarse con su audiencia.

PÚBLICO: Presentadores que presentaran en un evento en línea.utilizando Event Center.

REQUISITOS PREVIOS: NingunoDURACIÓN: 60 minutos

Event Center



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Comenzando con Sales Center (SA050)Esta clase es diseñada para ayudar a nuevos organizadores y administradores del sitio que tomen los primeros pasos para llegar a ser competente con el servicio de Sales Center. Participantes com-pararán métodos de planificar (en línea contra aplicaciones descargables) y decidirán cuál les ser-virá mejor en su entorno de trabajo. Además, participantes son introducidos a las características de presentación básicas y las tareas de administración del sitio, y recibirán consejos para los próximos pasos.

PÚBLICO: Nuevos usuarios de Sales CenterREQUISITOS PREVIOS: NingunoDURACIÓN: 30 minutos

Fundamentos: Conducir Presentaciones de Ventas en Línea (SA101)Este curso acelerado es diseñado para ayudarle empezar utilizar WebEx Sales Center. Aprenderá cómo configurar una reunión de Sales Center, conectar todos los participantes claves, y conducir una presentación dinámica de ventas. También aprenderá cómo personalizar portales para comuni-car con sus clientes potenciales, y cómo generar informes de sus reuniones de Sales Center.

Esta clase está disponible en francés también. Para someter un pedido, por favor contacte a su ger-ente de servicio al cliente o envíe un correo electrónico a [email protected] (teléfono +31 20 580 61 53).

PÚBLICO: Nuevos usuarios de WebEx Sales CenterREQUISITOS PREVIOS: Meeting Center ¡Inicio Rápido! o capacidades equivalentesDURACIÓN: 60 minutos

Sales Center



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Administración del Sitio Básica: Configurar su Sitio WebEx (WX401)

Este curso es diseñado para mostrar a administradores del sitio experimentados cómo configurar de manera eficaz sus sitios WebEx y cuentas de usuarios. Los participantes aprenderán cómo crear códigos de seguimiento, configurar la libreta de direcciones de la empresa para utilizar dentro de WebEx, y cómo generar informes en WebEx.

PÚBLICO: Administradores del sitio quienes necesitan configurar y mantener su sitio WebEx, gestionar cuentas de usuarios, y generar informes de uso.

REQUISITOS PREVIOS: NingunoDURACIÓN: 90 minutos

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