webhelp at viva technology - day 1 #vivatech
TRANSCRIPT
DAY 1
P R E S E N TAT I O N
The new international event gathers 5,000 startups with the aim to develop Partnerships with major corporations, investors and partners.
To be at Viva Technology Paris is being at the heart of an international event dedicated to innovation.
Four spaces : Hack, Imagine, Experience, ConnectViva Technology’s unique mission is to bring the world’s most innovative
startups together with the major global players in digital transformation. During three days from June 30th, an expected 30,000 entrepreneurs, corporate
executives, venture capitalists and other investors will join us. The goal: to provide an interactive platform for collaboration and discussions
around the impact that new technologies have on both businesses and societies.
40000m2 30000Attendees
20WolrdLeaders
5000Startups
100TopVCs
200Celebreties
W E B H E L P
• Webhelpisaglobalbusinessprocessoutsourcer(BPO),specializedincustomerexperience,paymentmanagement,salesandmarketingservicesacrossvoice,socialanddigitalchannels.
• From26countrieswitha30,000-strongteam,Webhelpcollaborateswithsomeoftheworld’smostprogressivebrandsincludingSky,ShopDirect,Bouygues,DirectEnergie,KPN,Vodafone,LaRedoute,MichaelKorsandValentino.
•HeadquarteredinParis,France,thecompanyhasgrownitsrevenuesby250%inthepast4yearsbydeliveringatransformationaloutsourcingpropositionthataddressesthechallengesofanomni-channelworld.
Webhelp’sCustomerExperienceLabenforceinnovativeprocessesthatproposecreativesolutionstotransformcustomerexperience
•CustomerExperience’sprograms•Multi-skillsteams(technology,dataanalytics)dedicatedtooperations•Testideas,validateprocessesandoperatedeploymentincustomerrelationshipcenters
80 m2
180 m2
190 m2
50 m2
#THEOPPORTUNITY
•JoinotherwinningstartupsintheWebhelp“CustomerExperience”Lab
•WorkwithWebhelp’sGlobalR&DTeamtodevelopandtestyourproduct
•GettoanexclusiveeventwithWebhelp’sFoundersandrepresentativesfromourmajorinvestorsKKR
•MakejointproposalsforyourproductthroughWebhelptoorganisationsselectedfromourclient-base
JOIN WEBHELP “CUSTOMER
EXPERIENCE” LAB6 CHALLENGES PRESENCE ON
WEBHELP BOOTH
T H E C O N C E P T
T H E V O I C E
A CONCEPT
based on
How? Under pressureThe startups will pitch in front of a jury. The Jury members will have their backs turned to look to the opposite side of the speaker one’s.
Two options :1. After 1 min pitch, the startup have not convinced the jury, the members buzz > End of the game
2. The startups are convincing, the pitch go on during one more minute. > Ready For Growth?
MATTHIEU BOUIN Head of Strategy
& New Lines of Business
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCES# CHALLENGE 1
WeknowthattherecentmovetoSmartMobileDeviceshastransformedthewayorganisationshavetohandletheirCustomerExperiences.
Customerswillnowbeinmultiplechannelssimultaneously,e.g.lookingataproductin-storewhilecheckingpriceson-line,lookingonwebsites,readingreviewsandtalkingtotheirfriendsonSocialMedia.
DavePattman,DirectorGlobalR&DatWebhelpsaid“AsaleadingproviderofCustomerExperienceSolutionsWebhelpisworkingwithclientsonadailybasistoselecttherighttechnologiestoenableseamlessOmni-channelexperiences.Itiscoveringallaspectsofself-service,assistedself-serviceandfull-serviceinteraction”
Webhelpmembersarekeentohearstart-upsthateitherhaveafullOmni-channelplatformsolutionorthathavechosentospecializeinaspecificchannelorinteractiontypeandcanintegrateeasilyandcost-effectivelywithothertechnologiestosupportseamlesscustomerexperiences.
#Funnel #Touchpoints
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
Miituu is an innovative video system that enables
organisations to record, manage and share digital
stories via their own private video channel.
Leading brands use Dimelo software to power online
communities, harness social conversations, and
effectively deliver social customer service.
SlimPay enables online merchants to strengthen the
relationship with their consumers by providing a simpler, easy-to-use and a safe buying experience at
lower operating cost.
« Bringing people together »« Powering digital
customer engagement » « Payment for subscription
done right »
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
DialOnce transforms a voice call into a digital experience whether
than clicking on buttons on a mobile device or App button
Best phone support software for your business. No deskphone. No hardware. Only easy-to-use apps.
They allow instantly access to phone numbers in 40 countries.
Vizolution makes your contact centre as effective as a face to face
meeting. First they digitize telephony to provide all the benefits
of a face to face meeting. They also allow to send/receive
documents electronic signatures to remove breaks from journey.
« Digitalize your Customer Care Calls » « The easiest way for business to handle phone calls»
« Helping companies re-imagine the future and drive growth with innovative business
models and technology »
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
SightCall is a global cloud software company that provides business the ability to see what
their customers see via their smartphone. It offers users an
expert interface to see in remote and a mobile app to show the
damage.
VideoDesk is humanizing online sales and assistance with its in-person engagement solutions.
Adopted by leading brands across the globe, VideoDesk
consistently demonstrates 2-3x improvement of conversion
rates.
Salesupply is a global e-business services company that enables eRetailers to achieve profitable international growth
quickly and effectively.
Azendoo is the work collaboration application
dedicated to marketing teams. Azandoo is about the future of collaborative teamwork, and have the aim to help small or
large marketing groups of people to get things done,
together.
« Help Customers by seeing what they see »
« The leading in-person engagement platform »
« We remove barriers of the cross-border »
« Team work, simplified »
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
Gwapit is the easiest way to manage your day. It
automatically rank by priority the flow coming from all your apps,
emails & phones.
CrankWheel enables you to add a visual presentation to your phone call in 10 seconds flat.
Any browser, any device, works every time. CrankWheel makes
screen sharing as easy as making a phone call.
Visiotalent is a leader of innovation in Human
Resources. Visiotalent offers to recruiters videos interviews
solutions (live and delayed) in SaaS (Software as a Service) to help them find the best talent.
Limonetik is a key player in FINTECH, particularly in the
global online payment space, providing international digital payment methods (PM’s) and
marketplace payment solutions.
« Energize payments in connecting the world »« Create, Network & Growth » « Smile, you’re recruiting »« Manage your day »
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
Instaply is entirely dedicated to providing your customers with a
low-effort, asynchronous, customer service experience, that occurs entirely via text message.
Smart Tribune develops customer relationship tools
for companies oriented towards the future : consulting,
tools and support.
An app to vote and have the results instantaneously. They offer a way to act in our real
live.
« Satisfaction generator »« Reimagine the way we connect » « Giving your opinion has never been that easy »
SEAMLESS OMNI-CHANNEL CUSTOMER EXPERIENCESCANDIDATE STARTUPS
Hootsuite is a social relationship platform for businesses and
organizations to collaboratively execute campaigns across social
networks such as Twitter, Facebook, LinkedIn and Google+ Pages from
one secure, web-based dashboard.
Awabot fully develops Robots-Human Being relationship in order to answer current societal problematics
in terms of business, quality of life and virtual presence from a
distance.
GAGNANT CHALLENGE #1
CHLOÉ DE MONTSERRAT Business Development Director
Webhelp Digital & Marketing Services
# CHALLENGE 2
Thewayinwhichorganisationsattractandselltocustomersisbeingtransformedbytechnologyanddisruptivebusinessmodels.Howcanorganisationssuccessfullymanagethetransitionfromtraditionaladvertising,directmarketingandsalesmodelstoanewworldwheresocialmedia,platformsandtechnologyexertagreaterinfluenceovertheconsumerdecisionmakingprocess?
DavePattman,DirectorGlobalR&DatWebhelpsays“Webhelpisworkingwithitsclientstofindwaystoselltoexistingandprospectivecustomersinarelevant,timelyandacceptablewaythroughSocialChannels.Donewellweknowthatthiscangeneraterevenueandcustomersatisfaction.Donepoorlyitcoulddamagethebrandanddrivecustomersaway”
Webhelpisinterestedinhearingfromstartupsthatareworkingontechnologiesandbusinessmodelsthatcouldhelporganisationstocost-effectivelyacquirequalitysocialleadsandconverttheseintovaluablecustomerrelationships.
#Funnel #Touchpoints
SOCIAL SELLING
SOCIAL SELLINGCANDIDATE STARTUPS
Insiteo is specialized in location solutions based on technologies compatible with mobile phones currently on the market.
The Insiteo solution is especially effective for complex indoor sites that serve large
audiences and where the absence of reliable location information generates
costs, creates stress and impacts safety.
Falcon.IO offers a unified SaaS platform for social media listening,
engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital
marketing by managing multiple customer touchpoints from one
platform.
Alcméon is a first line solution for social media engagement for brands. Alcméon does CRM, Social Marketing and Social
Listening to convince people who talk about your brand to
eventually buy your brand.
« Welcome Inside » « A new approach to customer experience Management » « Augmented Social Customer Care Tool »
MATHIEU JOUGLA Director R&D Solution Design
UBERISATION - IS CUSTOMER SERVICE NEXT?# CHALLENGE 3
Traditionalideasaboutthenatureofcustomerserviceadvisorsarebeingdisruptedbynewmodelssuchascrowdsourcing,peertopeerforumsandsocialcontentsharing.Howcouldthesemodelsbeadoptedsafelybyorganisationstohelpthemreducecostandimproveexperiences?
DavePattman,DirectorGlobalR&DatWebhelpsays“CompaniessuchasUberchallengetraditionalmodelsofemploymentandservicedelivery.ApplyingthisthinkingtotheContactCentrecouldincreaseflexibility,accesstoexpertiseaswellasexperienceforbothagentsandcustomers”
Webhelpisinterestedinhearingfromstart-upsthatareworkingonideasfor‘non-traditional’modelsforprovidingcustomerservice.Thiscouldincludeplatformsolutionsforcommunitiesandforums,businessmodelsforaccessingself-employedexpertsandvirtualisedcontactcentres
#Disruption #Services
UBERISATION - IS CUSTOMER SERVICE NEXT?
iAdvize is a conversational commerce platform that enables
businesses to engage their customers and prospects while
they’re online through one messaging solution (chat, voice, video).
CANDIDATE STARTUPS
Winner of its challenge!« Anywhere, anytime »
Winner Challenge 3!
« The easiest way for business to handle phone calls» « Augmented Social Customer Care Tool » « Anywhere, anytime »
THE WEBHELP WINNERS
DAY 1