webinar 10 integrated ops control centre v1 0 2010.06.09

7/27/2019 Webinar 10 Integrated Ops Control Centre v1 0 2010.06.09

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Integrated Ops Control Centre

(IOCC)

Presented by: Leroy E Lindsay

29 August 08Asiana


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Integrated Ops Control Center

Safety is main concern on the day of operation but on-time flightoperation as well as a cost-efficient flight is essential

The task of the operations controller is to quickly react to deviationsfrom the flight schedule. T

The operations controller must therefore be in a position to make theright call in any one of these eventualities:

Will the flight be delayed? Does it have to be cancelled or converged? Or might the route even

be altered? Whatever the case may be, disruption of passengerplans and the economic impact to the airline must be minimized. Andso does the ripple effect throughout network operations. Any changeto the flight schedule - be it a gate change or a delay - must becoordinated with all positions concerned.


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Integrated Ops Control Center - Continued

The IOCC is responsible for the day to day management of anairlines network operations

The IOCC manages the complex process of ensuring thatpassengers and cargo depart on time and arrive safely atdestination.

A tightly knitted unit of professionals are located in the Center Together, these professionals coordinate all aspects of the

companys operations on the day One responsible person in charge of the Center. A decision maker Majority of airlines now moving to set up this mode of controlling their

operations


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Departments represented in IOCC

To be a credible IOCC the following departments should berepresented:

Maintenance Planning;

Flight dispatch / Flight Planning;

Operations Control,

Crew Control;

Maintenance

Reservations Control. Passenger Services

Hub Control

The timely coordination and application of these disciplines

allows the decision maker to make good decisions on the dayof operations.


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Departments represented in IOCC

To be a credible IOCC the following departments should berepresented:

All other Flight Operations and Planning Departments as well asTraining and Fleet Offices may be close to the center, butrepresentation is not required due to no necessity for 24 hourmanpower and presence in case of schedule disruption;


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Flight Planning

Provides Weather and Notam information

Calculates operational flight plans in accordance with each airlinesregulatory authority as laid out in the Ops Manual;

Filing of ATC Flight Plans with local ATC and other Centers ;

Monitor ATC Slot restrictions and other anomiles

Assists Flight Crew with re-planning options to maximize

commercial opportunities and during disruptions. Provides ETOPS Planning where necessary

Ensure that the best route of flight be planned for each flight


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Flight Plan & Clearance

The Flight Plan Clearance spells out;

Safety parameters under which the flight is released;

This includes, route of flight, fuel quantity, weather parameters,

Flight Levels, aircraft type, Alternate airport, Contingency fuel,Additional fuel for or holding at destination, Tankering for economicpurposes;

Passenger and other weight considerations.


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Operations Control

Monitor aircraft progress during flight;

Find suitable diversion airport during emergencies;

Do the necessary liaison with airports.

Liaise with Crew Control

Keep in close contact with the Maintenance Planning andMaintenance Control

Helps in finding accommodation and transport during delays anddisruptions

Provides solution to the daily operational problems


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Operations Controller

The Ops Controller replaces the dispatcher is a coordinator in anIOCC

Keeps flights on their schedule through monitoring:

Crew Scheduling Ground Control

Ramp Services

Maintenance Control

Maintenance Planning

Arrival & departures system wide


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Crew Control

Crew Control is on hand to provide effective and immediateinformation regarding crew sickness and daily roster changes

Provides information regarding hotels and transportation;

Provides information regarding crew legality

Provides information regarding the utilization of crews.


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Flight Watch

Monitors Flight Progress;

Provides weather and other information to in-flight crew wherenecessary;

Monitor ETOPS flights;

Provide statistical information where needed, with regardspassenger information, Flying Hours Cargo and other relevantrequirements

Keeps the Duty manager informed abut anything that might be

unusual about the progress of a flight .

Assisting crews to deal with airborne emergiencies


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Communication

Communication is necessary In order to maintain positive control;

The person performing Flight Watch should be a Dispatcher whohas the ability to use state of the art communications equipment

such as ACARS and other ground to air technology such as weatherradar, aircraft tracking systems, Air Traffic Controls slot tracking &other powerful computer systems;

Telephone systems that gives direct access to local ATC and other

regulatory authorities. He may need to communicate with all these entities


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Maintenance Control

Maintenance control monitors the allocation and observance ofmaintenance intervals as well as the execution of upcomingmaintenance events.

To be as efficient as possible, operation controllers andmaintenance technicians need to be informed about all changes inoperational activities without any delay and on a real-time databasis.

Works in concert with Maintenance Planning to provide the bestpossible information to the Duty manager during disruptions andemergencies


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Weight and Balance

Weight & balance as a process evolves around coordinating theplanned weight and center of gravity of a flight.

The weight for take-off, cruise and landing must be in strict control

within the structural limits of the airframe. Additionally, the trim must be controlled to stay within the

established parameters for a safe flight

This facility is also available in the IOCC, as off-line stations mightnot have the ability to do the necessary calculations


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Technical Requirements

Experience shows that an effective and efficient IOCC must besupported by excellent integrated IT support to provide:

Flight Watch

State of the art Flight Planning Solutions

Operation Control System;

Commercial Planning Solution;

Crew Planning and Crew management System.

Post Flight Data entry

Statistical Data Retrieval

A good FMIS System


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Technical Requirements continued

Verbal Communications with directly related departments:

Other messages through integrated applications through DataMessage, SMS or Internet

Sufficient phone lines in Center

VHF Radio and STACOM communications with aircraft

Two way communication with Ramp and other airport agencies

An established Intercom system

Direct access to ATC centers Slot information


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Location and Space It is important to note that the total area including the OPS Control

Center will handle the day to day work and it is not reserved forschedule disruptions alone.

During normal operation all departments do normal shift duty under

the guidance and with the connecting link of the Operations ControlCenter

Available space should be sufficient to create a comfortable workingatmosphere for the dispatch office, the Maintenance Planning and

Control Center, Crew Scheduling and the Operations ControlCenter. Additional space will be needed for a meeting room withVideo Conference facilities and an area to rest for short breaksseparated from the offices.


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Location and Space Needs suppression of sound created by echo when many people

are talking on the phone or to each other in individual conversations.This may be done by choosing special noise dampening material forceiling, walls and floor as well as avoidance of other disturbingnoise, i.e. air condition; people start to raise their volume when theybelieve it is necessary for their partner in order to understand them.

Furniture should be comfortable and functional with the intention tointegrate electronic equipment, screens and telephones in order to

leave the table top as open working space instead of acting as aplatform for equipment. It is common practice to project informationof common interest onto big visible screens or walls in order to avoidadditional desktop monitors


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Arrival Fuel


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Hub Planning

The hub or station control management monitors and controlsaircraft, crew and passenger connections as well as the aircraftturnaround at its hub(s).

By actively managing problems between airport, airline and serviceproviders, the issues surrounding delays caused by disruptions willbe reduced significantly


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Management Structure of an IOCC

In order to have one unit running the daily operation with fullauthority and no interference it is necessary to create the necessarymanagement structure.

This structure as well as job descriptions with responsibility andauthority must be incorporated in the respective manuals andpublished with management support. Reporting Lines, Manpowerand Budget has to be established


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Duty Manager

The Duty manager is overall in charge of the activities in the centerand ensures that all is done to maintain the companys corporateobjectives

Economic Planning results in fuel savings;

Fuel savings results in cost savings to the airline;

Will examine all possible areas while planning, to effect fuel saving

for his airline; Use a Fuel Management Information System to assist with tricky

decisions;

Monitor arrival fuels with the Fuel Management System to effect

changes in fuel policy where needed.


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Duty Manager The Duty Manager of the IOCC shall have full authority over the

operation during his duty period including schedule changes, re-routing of aircraft, cancellation of flights, authorization of expensesfor passengers and crew in order to deliver the companies mission

In order to make the optimized decisions he has the relevantdepartments represented in the IOCC team and shall utilize theirrecourses and take their expert information into account

A log should be kept of all normal and abnormal activities and the

Manager on duty should report once a day to the top managementabout the state of the operation.

In case of schedule disruption and necessary rescue measures awritten report shall be submitted to the Vice President indicating

reasons and results of activities


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IOCC Personnel

The Manager of the IOCC on duty shall have experience inOperations Control, an operational background as well as goodunderstanding of technical and business processes. Many airlines

choose to provide additional training to dispatchers in order toappoint them to this position on temporary basis perhaps for onemonth at a time and rotate them in order not to loose the dispatchskills

The departments involved shall appoint and schedule the individualsfrom their ranks to perform their duty in the IOCC. It is stronglyrecommended to do that on a revolving basis amongst the qualifiedemployees of the department


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THANK YOUQuestions??

29 August 08Asiana

webinar 10 integrated ops control centre v1 0 2010.06.09

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