webinar - disaster-proof your nonprofit or library tech - 2015-09-10
TRANSCRIPT
Disaster-Proof Your Nonprofit or Library Tech
September 10, 2015
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Disaster-Proof Your Nonprofit or Library Tech
September 10, 2015
Presenters
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Assisting with chat: Ale Bezdikian, TechSoup
Becky WiegandWebinar Program Manager
TechSoup Global
Lars Eric HolmCommunity Educator/IT SpecialistCARD – Collaborating Agencies
Responding to Disasters
Where Are You?
We Are Here
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Agenda
• Introduction to TechSoup• Supporting Vulnerable Communities• A Culture of Preparedness • To Go Forward, You Must Back Up!• Mobile Preparedness• Power• Using Social• Apps to Install Now! • Additional Resources• Q&A
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About TechSoup Global
We are a global network of 63 partner NGOs that provide the best technology resources to over a half-million organizations in 121 countries.
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We connect organizations and people with the resources, support, and technology they need to change the world.
Learn more from our 2014 Year in Review.
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We are working toward a time when every social benefit organization on the planet has the technology, resources, and knowledge it needs to operate at its full potential.
121countries served
63partner NGOs
41Net2 local
groups
615kNGOs
reached
Our Reach
Our Impact
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Together, we build a stronger, more resilient civil society.
$4.8Bin technology
products and grants employed by NGOs for the greater good
35languages used
to provide education and
support
100+corporate and
foundation partners connected with the
causes and communities they
care about
5.9Mannual visits to our websites
600,000newsletter
subscribers empowered with
actionable knowledge
79%of NGOs have
improved organizational efficiency with
TechSoup Global's resource offering*
*Source: = survey conducted among TechSoup members in 2013.
Our Product Donation Programs
Donated technology, education, and community forum resources for NGOs save costs, magnify impact, and extend reach.
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[Poll]
• The poll about job titles/roles that included “many hats” as one of the answers.
• (This question was asked during last week’s webinar, and it’s perfect for us).
Social Media - 5 things we can do now 12
Disaster-Proof Your Nonprofit or LibraryUsing Technology
Lars Eric HolmCARD - Collaborating Agencies Responding to Disasters (@CARDcanhelp)
WEAR MANY HATS?
Often “Other Duty as Assigned” and thus Hard to Prioritize.
Thus, the importance of leveraging the technology you already use every day.
www.CARDcanhelp.orgCARD can Help! We have lots of downloadable tools and
resources.
http://forums.techsoup.orgStories from the forums are often highlighted on TechSoup’s
main page.
More links about downloadable resources will be at the end of this presentation, including three relevant forum threads
Resources
CARD History • 24/7 Media Attention – 1989 Loma Prieta Earthquake pre-empted the
World Series.
• Despite great effort – government, Red Cross and traditional response organizations could not address immediate, short-term or long-term needs for the most vulnerable residents. This has always been true.
• CARD was created BY local community agencies, FOR local community agencies, and works WITH community agencies and committed partners to fulfill on a vision of a prepared, inclusive, resilient, humane society.
Lessons Learned:
• The language of fear and threat, and prioritizing tomorrow’s traditional disasters over today’s community needs is not compatible with the cultures, structures and missions of nonprofit, faith, and service agencies.
CARD’s philosophy – Prepare to Prosper! Have everyday brilliance be your disaster resilience.
Labeled People – Slide 1:• Seniors, older residents, frail elderly • Extremely low income, poor, significantly below
the poverty level, and without financial resources• Blind, visually impaired, low vision• Single parents, lone guardians with no support
systems• Deaf, hearing impaired, hard-of-hearing (HoH)• Limited English Proficiency (LEP), monolingual• Emergent special needs (new needs due to
disaster)• Children, infants, unattended minors, runaways,
latchkey kids• Homeless or shelter dependent - including
domestic violence shelters• Chemically dependent – includes legal and illegal
drug dependence issues• Medically compromised, low immune system,
medically fragile, contagious
Labeled People – Slide 2:• Criminals, registered offenders and other clients of
the criminal justice system• People fearful of (or refusing services from)
government, Red Cross or any unfamiliar organization
• Physically disabled - from minor issues to complete dependence on life support
• Mentally/Cognitively/Developmentally disabled - from minor issues to complete dependence on support systems
• Transient needs (tourists, people needing replacement hearing aids or glasses, etc.)
• Owners and guardians of pets/animals, people who make life and death decisions based on animal concerns
• Culturally isolated, with little interaction outside of their chosen community, or with most actions preferred inside their chosen community -- religion, sobriety/recovery, carless, LGBT), geography caused isolation, etc.
[Poll]
• Very fast ‘yes/no’ poll (or handraise)– are ANY of the folks listed on the prior two slides server by your agency?
POSITIVE FRAMING
The CARD approach eliminates the negative, fear-based conversation typically attached to traditional “Disaster Preparedness.”
Preparedness can be about:• protecting people we care about• leadership• securing preparedness funding• safeguarding things that matter to us• using every piece of the process as a learning opportunity• learning how to make good decisions under stress• having fun; learning about each other’s strengths and skills• building a strong, empowered team.
Getting started: Keep the preparedness conversation focused on what you CAN DO and how it will help your people achieve their goals!
is present when you have preparedness as a way of being – it’s
how you operate, think, and act.
Once something is deeply embedded as part of your culture, it can survive
and prosper even as people and circumstances change.
A culture of preparedness
Technology – especially mobile technology – has fundamentally
changed how we communicate and function.
Our pre-existing culture of technology can be embraced to make
us a more prepared and resilient society.
A culture of technology
Preparedness + Technology
Everything has changed:• The Internet• Social Media• Technology• Public adoption of tools• Expectations
Use Technology To:
• Build community• Communicate• Increase preparedness• Facilitate emergency response• Support your partners• Alert and warn• Raise money• Build Support• Walk the world BEING more
prepared and confident!
Where Are You?Related to TRULY embracing technology for
empowering community outreach and resilience?
C.A.V.E. DwellersConsistentlyAgainstVirtuallyEverything
[Poll]
• Where are you on the curve?– Innovator– Early Adopter– Early Majority– Late Majority– Laggards– Vocal Resistance
BACKING UP
To Go Forward, You Must Back Up!
- Motto for Dantz Development's Backup Software “Retrospect”
BACKING UP
What makes for good backups?
• Automated – the backups run frequently without requiring human intervention
• Monitored – someone is regularly inspecting backup logs, documenting media rotation, etc.
• Redundant – multiple copies, and multiple types of backups
• Rotated – multiple devices, multiple locations
BACKING UP
The Holy Trinity of BackupsThree different types of backups:• Versioned Backups - copies of your files as they appeared at
many points in time
• Bootable Backups - an exact copy of your startup disk on an external drive
• Offsite Backups - an extra backup stored far away from your regular backups
BACKING UP - VERSIONED BACKUPS
• Stores copies of your files as they appeared at many points in time.
• Protects against file corruption, software bugs, user error, or deciding to revert to an earlier revision.
• Store versioned backups on an external hard drive, not an internal drive or CD/DVD.
• Software should update at least once a day, and preferably much more often.
BACKING UP - BOOTABLE DUPLICATES
• Also known as a “clone”, it is an exact copy of your startup disk on an external drive.
• If necessary, you can boot from the duplicate and get back to work right away, even from a different machine.
• Must use backup/duplication software, simply copying files will not create a bootable volume.
• Schedule duplicates to update themselves at least once a week. Once a day is even better.
• Also update your duplicate right before any major upgrades.
• Store each duplicate on its own drive or partition.
BACKING UP - OFFSITE STORAGE
• An extra backup stored far away from your regular backups— at the very least in a different building.
• Protects from local catastrophes, (fire, flood, earthquake, tornado, etc.) that could wipe out your hardware and main backups.
• For many, the easiest way is to use a cloud backup service.
• Alternatively, rotate two or three hard drives to another location weekly. (Home, bank, etc.)
• Keep backups away from extreme heat or cold, and in a secure location (so probably not a car or garage).
• Consider encrypting, unless it is stored in a very safe place, such as a safe deposit box.
BACKING UP
International “Verify your Backups Day”
Friday the 13th.
Every Friday the 13th, observe “International Verify Your Backups Day”:
Restoring a few files to confirm that your backups are working.Test booting from your bootable duplicate.
QUESTIONS AND ANSWERS
Backup can be a topic with lots of questions…
…does anyone have any questions?
Note: we will have some software recommendations at the end of the presentation.
PROGRAM YOUR CELL PHONE
CARD’s “Potty Poster”
Program Your Cell Phone
Available at:
www.CARDcanhelp.org
(Specifically at:
http://www.cardcanhelp.org/tools-and-resources/potty-posters)
Program Your Cell Phone to Be Your Greatest Safety Tool!• ICE Your Phone: Add "ICE" (In Case of Emergency)• Friends, Family, Neighbors: Program all important contacts• Non-emergency numbers for Police and Fire Departments.• Doctors / Hospital / Clinic• Medication and medical conditions and allergies• Location of emergency rally points• Daycare providers for kids / seniorsFor Smart Phones also add:• Pictures of self, home, pets, kids, key people, and property• Important documents: prescriptions, insurance, etc.• First Aid and CPR instructions• Apps: GPS, Alarms, Flashing Lights• Do not depend on your memory!
PROGRAM YOUR CELL PHONE
To Do: From the list below, before we leave today’s meeting, please do at least one action.
POWER
You’ve got the Power!
POWER
Plethora of Products. See recent article: "30 of the juiciest portable battery chargers money can buy”
www.digitaltrends.com/mobile/best-portable-battery-chargers/
POWER
Morphie CaseA phone case that is also a battery
Just flip the switch, and you are good to go!
Car AdaptorsA nearby source of power for manyPreparedness habit #1: Plug your phone in whenever you drivePreparedness habit #2: Give your friends car chargers as gifts.
POWER
Pocket / keychain batteries are inexpensive and make great stocking stuffers
Good for a single charge, and easily tucked into pocket, glove compartment, desk draw, bag, etc.
POWER
Solar Chargers: Check your local camping supplier.Costs have dropped to under $200, and in some cases, under $100.
Staying Connected via Social Media
Fast Social Media Overview - Facebook
Facebook is marvelous for:• Engaging with government agencies • Engaging with elected officials• Engaging with health agencies
In an emergency, the benefits are:• A communication tool many are familiar with• Some agencies have a page to be used specifically for
emergencies• Others plan to post to their existing page• Can have an out-of-state contact be able to post on your behalf.
Fast Social Media Overview - LinkedIn
LinkedIn is about professional connections: • The largest online Business Networking platform in the world• Nearly half of all members are outside the U.S.
Benefits:• Establish and maintain connections to partners beforehand.• Status Updates (140 character messages) can be sent from
your cell phone.• Receive expert advice or suggestions from members of your
network - very useful in emergencies.• Can link other applications to your LinkedIn profile: Twitter,
WordPress, SlideShare, Polls, etc.
Fast Social Media Overview - Twitter
Twitter Basics:• Twitter is the “RUSHING river of Social Media”.• You create your own stream.• Basic Message – 140 characters including spaces – is called a
“Tweet”. You can tweet from your cell phone.• Your sent messages are available to anyone (unless you lock
your site) – and are sent directly to your “followers” stream.• Messages from the people you “Follow” are sent to your stream.• Individual users have account names (@FriesenVA, @dcstpaul,
@MsDuctTape) – identified by “@NAME”.
Facts:- There are 500 million active Twitter users, out of which more than 302 million
are active users. (As of May 2015).- There are 1.6 billion search queries per day- A large percentage of Twitter users don’t actually tweet; instead, they read
news, click links, and follow accounts.
Fast Social Media Overview - Twitter
• Elections in Iran• Attacks in Mumbai• H1N1, Whooping Cough• Haiti Earthquake
"Public Information Officers" (PIOs) find that Twitter is: - Faster than Gov/traditional media- Tailored (user picks sources)- Cell phone accessible- Easy; fewer skills required- Massive public acceptance
• Deepwater Horizon Oil Spill• Japan EQ/tsunami/nuclear• SuperStorm Sandy• Boston Marathon Bombings
Twitter was instrumental as a planning & response Tool for:
Real World Response for #OccupyOakland
Preparedness Apps
There’s an App for That!
GroupMe
Dropbox
1Password
First Aid
First Aid & Care
Find a Health Center
Police Scanner
Recorder HD
NIMS ICS Guide
iBanner
Pocket CPR
iTriage
Megaphone
Nixle
Skype
Line2
511 Transit
Weatherbug
Siren Machine
Jibbigo Translator
What Are You Going to Do???
CARD’s work to make preparedness a positive, accessible, and sustainable pursuit for all communities is made possible by:
United Way of the Bay AreaAlameda County Operational Area
Alameda County Public Health Dept.Pacific Gas and Electric Company
Walter and Elise Haas Fund The San Francisco Foundation
PHD City of BerkeleyCity of Oakland
AAA Saves YOU!
Thank You to Our Supporters!
CARD Tools and Resources:http://www.cardcanhelp.org/tools-and-resources/View the research! Download Potty Posters!
TechSoup: The Resilient Organization: A Guide for Disaster Planning and Recoveryhttp://www.techsoup.org/disaster-planning-and-recoveryCARD was part of the collaboration that created this document and tools.
Resources
Serendipitously, these three articles were on TechSoup’s front page very recently:
An Inside View of Harnessing Technology to Support Disaster Reliefhttp://forums.techsoup.org/cs/community/b/tsblog/archive/2015/08/25/an-inside-view-of-harnessing-technology-to-support-disaster-relief.aspx5 Ways Libraries Support Disaster Relief and Recoveryhttp://forums.techsoup.org/cs/community/b/tsblog/archive/2015/08/25/5-ways-libraries-support-disaster-relief-and-recovery.aspxThe Single Most Important Thing to Prepare for Disastershttp://forums.techsoup.org/cs/community/b/tsblog/archive/2015/08/24/the-single-most-important-thing-to-prepare-for-disasters.aspx
Resources
7 Best Solar Panel Chargers Tested and Rankedhttp://www.outdoorlife.com/blogs/hunting/2013/06/gear-test-solar-panels
REI Solar and Portable Powerhttp://www.rei.com/c/solar-and-portable-power?ir=category%3Asolar-and-portable-power&r=c&page=1
Retrospect Backup Softwarehttp://www.retrospect.comA bit high end, but both Windows and Mac OS X, and it’s considered by many to be an industry standard. This was the first product capable of backing up over a network.
Data Backup 3, Prosoft Engineering. https://www.prosofteng.com/databackup3/More oriented towards individual workstations, or agencies on a tighter budget.
“30 of the juiciest portable battery chargers money can buy”www.digitaltrends.com/mobile/best-portable-battery-chargers/
Resources
Take Control of Backing Up Your Mac by Joe Kissellhttps://www.takecontrolbooks.com/jot-backing-upThis is the current advice and standard for Macintosh backups. While this is centered around Macintosh backups, it's not difficult to generalize this advice.
The Complete Guide to Backup Managementby Dorian J. Cougias and Tom Dell.http://www.amazon.in/Complete-Backup-Management-Network-Frontiers/dp/0121925625While this is an older book, it encapsulates much of the knowledge I gained at Dantz.
Bibliography
Please connect to CARD & Lars Eric Holm
CARD can be found online at:www.CARDcanhelp.org http://CARDcanhelp.org/Blog www.Facebook.com/CARDcanhelpwww.Twitter.com/CARDcanhelp Lars Eric Holm can be found online at:www.LinkedIn.com/in/LarsEricHolm www.Facebook.com/LarsEricHolmWork www.Twitter.com/LarsEricHolm
Please consider creating a recommendation on LinkedIn, giving us a shout-out on any social media platform, sending a note of thanks and appreciation to our funders. We greatly appreciate your support! Thank you!
Please connect to CARD & Ana-Marie Jones
CARD can be found online at:www.CARDcanhelp.org http://CARDcanhelp.org/Blog www.Facebook.com/CARDcanhelpwww.Twitter.com/CARDcanhelp Ana-Marie Jones can be found online at:www.LinkedIn.com/in/MsDuctTape www.Facebook.com/MsDuctTape www.Twitter.com/MsDuctTape
Please consider creating a recommendation on LinkedIn, giving us a shout-out on any social media platform, sending a note of thanks and appreciation to our funders. We greatly appreciate your support! Thank you!
Please help CARD continue its work to prepare, support and empower nonprofits, faith agencies and the communities they serve:
Donate at:www.gofundme.com/GoFearFree
And check out this Oakland Post article:On the 10th Anniversary of Hurricane Katrina, Does a True Disaster Loom in Oakland?http://postnewsgroup.com/blog/2015/08/27/op-ed-10th-anniversary-hurricane-katrina-true-disaster-loom-oakland/
Please Help CARD!
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