How we improved the language competency

level of 40,000+ new hires with our

Blended Learning Program

Presented by:

Shane D Fanthome

Talent Development Manager, TaraSpan

Varun Yadav

DGM | Marketing, TaraSpan

24th March, 2015

Varun Yadav DGM, Marketing

TaraSpan

varun.yadav@taraspan.co.in

Shane D Fanthome Talent Development Manager

TaraSpan

shane.fanthome@taraspan.co.in

We are a multinational company with headquarters in Canada and India. Our

customers include some of Canada’s foremost technology companies and

India’s preeminent corporates. Our Solutions enable global technology

companies to accelerate their business growth in India and Indian companies

to enjoy the benefits of market-leading technology products from across the

globe.

ABOUT TARASPAN

Topics to be covered in this webinar

AGENDA

1. The Current Scenario

2. The Challenge

3. The Objective

4. Our Approach

5. The Process

6. Few Highlights

7. The Deliverables and Metrics

8. Success Factors

9. The Value Proposition

1. The Current Scenario

The need to bridge the communication gap

The Current Scenario

Being proficient in business English is the ability to comprehend and use

English for common business purposes, which includes many aspects of

general English language in the spoken and written form.

As acquiring business English skills becomes more imperative to remain

competitive and relevant in today’s business environment, many companies are

increasingly turning to innovative and cost-effective training programs for

their campus recruit engineers.

“

“

The main factor - Communication Skills

Some Industry Insights

Over the past few years, the reason leading to the decline in the percentage of the graduates being

hired out of college has been identified and the common deprivation factor has been the lack of

communication skills.

4,000+ ENGINEERING

COLLEGES IN INDIA

Only 20% ARE CONSIDERED

EMPLOYABLE BY THE VARIOUS

INDUSTRIES

800,000+ ENGINEERS

GRADUATE EVERY YEAR

“ “

2. The Challenge

Challenges

Pre-Hiring Lack of formal communication training program

at the college/university level

Hiring from Tier 2 and Tier 3 cities

High technical ability but below average language

proficiency

Post-Hiring Less importance on language communication skills

Inadequate/Insufficient time for language

communication training

No standard measure to evaluate language

competency of new hires

3. The Objective

Objective

To create a learning environment conducive to improving the new hire’s communication skills

Refine and enhance speaking and writing skills

Reduce the influence of other languages when speaking and writing in English

Employees to be able to comprehend clients and hold a conversation with them without too much of a

struggle

4. Our Approach

Blended Learning Program: A new methodology

INTERACTIVE

ILT

SESSIONS

ENGAGING

PRACTICE

SESSIONS

TAILOR-MADE

ONLINE

ASSESSMENTS

Our Approach – The blended way…

Instructor Led Training

•Traditional classroom training is embellished with the learning tool that guarantees optimal use of learning time.

Practice

•The learning tool ensures that participants get individual time to practice various topics.

•Lessons are designed to reiterate the learning imbibed during classroom sessions.

Blended Curriculum

•Seamless blend of ILT with online learning ensures progressive learning and eliminates repetition of topics.

Assessments

•Pre and Post assessment at the beginning and end of the program.

•A daily assessment on the rest of the days to gauge and track a participant's improvement during the course of the program.

5. The Process

The Process

Pre Assessment to derive current proficiency level

Daily interactive ILT sessions on modules

Daily group activities as per modules

Daily online practice exercises during lab sessions

Daily online assessments to track progress and knowledge check

Post Assessment to gauge needle movement

The plotter

addresses the key

skills of grammar,

comprehension,

pronunciation and

fluency by

creating a day

wise learning

improvement plan

6. Few Highlights

Program Highlights

The 64hrs Business Communication Language Program consists of a blended curriculum that has a

5:3hrs proportion between the ILT content and the online practice time

Smooth transition and continuity in curriculum from ILT to online learning

Cloud based hosted online platform offers rich multimedia and interactive content accessible across

geographies

Pre and Post Assessment (online) at the beginning and end of the training to gauge needle movement

Regular knowledge checks through daily online assessments

Highly energized and interactive activities

Highlights

Across training days the content structure progresses as follows: personal familiar, domain specific

familiar, domain specific unfamiliar and finally unfamiliar

Scenario based modules help the learners to understand the process/call flow and are given feedback

on the path of responses chosen against the ideal flow of responses

Modules range from topics on:

Fundamentals of Grammar

Sounds and Intonation

Listening and Comprehension

Email Etiquette

Accent Familiarization

Client Interaction

Domain Specific Content

Tailored to fit the skill development needs

Module Framework

Guided Reading Active Listening &

Retention Spelling &

Keyboarding

Language Application

Judgment & Comprehension

Expose employees to accents, improve personal & cultural awareness

Create lessons of progressive difficulty reflecting production

Targeted exercises improve job skills and comprehension

Practice and Assessment Units

Online Platform

Unique Login credentials for each participant can easily be setup in bulk prior to the start of the training

program

Daily assessments are designed not only to gauge and track participants improvement during the

program but also helps the participants to track their own progress and acts as motivators to accelerate

improvement

Participants receive instant feedback on the tool for their pronunciation in a traffic lights color coding for

each word pronounced which is measured against native speakers

Online learning activity is tracked and recorded for each participant and which is accessible to the

trainer(s) at the click of a button

7. The Deliverables and Metrics

The Deliverables

Construct

grammatically

correct

sentences

Improve their

Listening and

Comprehension

Skills

Maintain a

moderate level

of fluency

Improve their

pronunciation

skills

Ability to

converse and

communicate

with clients

effectively

Through the program the participants improved their oral and written communication skills

The Metrics

Oral

Fluency

Writing

Skills Retention

Skills

Language

Skills

(Grammar)

Listening

and

Comprehen

sion

The average threshold for each metric is set at 65%

8. Success Factors

Our Success Factors

Over the last the 3 years we have successfully trained 40,000 plus campus engineers

Training programs are run across all major Tier 1 and Tier 2 cities

Through this program we have been able to help organizations achieve their training deliverables and

improve the language competency levels of the new hires to make them better prepared for their on-job

global projects and client interactions

Our Success Factors

OVERALL IMPROVEMENT

15%

SPOKEN SKILLS

IMPROVED 10%

WRITTEN SKILLS

IMPROVED 15%

BENCHMARK SET

65%

PASS PERCENTAGE

90%

9. The Value Proposition

The whole engagement delivers both tangible and intangible benefits.

Our Value Proposition

Best practices in training methodology and online learning platform

Content development and customization by ID certified professionals creating ILT and WBT content

Flexibility to customize content and curriculum as per business requirements

End-to-end training delivery & project management.

Close to 40 experienced and certified language facilitators available across the country

Our Value Proposition

Customized reporting and analytics as per customer’s requirements

Dedicated support team to ensure smooth functioning of the program

100% administration work, for the platform and for the training

Dedicated and responsive technical support team available throughout the program

Assistance in logistics and IT in setting up and deploying the program across the country

QUESTIONS?

www.linkedin.com/company/taraspan www.twitter.com/taraspan

THANK YOU

Contact us

sales@taraspan.co.in

+91 124 419 8989

www.taraspan.com