webinar - managing mobile: library device checkout made easy - 2015-09-16
TRANSCRIPT
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Managing Mobile: Library Device Checkout Made Easy
September 16, 2015
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TechSoup is a 501(c)(3) nonprofit with a clear focus: connecting fellow nonprofits, charities,
public libraries, and foundations with tech products and services, plus learning resources to
make informed decisions about technology.
Who Is TechSoup?
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Who Is TechSoup?• Since 1987, TechSoup donation programs have served more than
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donations and enabled recipients to save more than US$3.75 billion in IT expenses in 60+ countries around the world.
• We reach more than 400,000 nonprofit, library, and philanthropy subscribers in the United States with our newsletters each year.
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What’s New at TechSoup?
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September 16, 2015
Managing Mobile: Library Device Checkout Made Easy
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Stephen TafoyaGarfield County LibrariesRifle, CO
Presenters
Chat: Becky WiegandTwitter: Ginny Mies
Crystal SchimpfTechSoup for LibrariesSan Francisco, CA
@techsoup4libs#ts4libs
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Does your library currently check out devices?•Yes•Not yet, but we plan to soon•No•I’m not sure
Poll
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What types of devices are you interested in checking out at your library?•eReaders•Tablets•Laptops•Gaming Devices•MP3 Players•Other (share in chat)
Poll
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• Device Checkout:–Kindles– iPads–Chromebooks
• Tips, Examples, and Resources• Q&A
Today’s Topics
@techsoup4libs#ts4libs
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Managing Devices: Kindles
@techsoup4libs#ts4libs
Stephen TafoyaTechnology Instructor
Garfield County Public Library Districthttp://www.gcpld.org
[email protected]@storystephens
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• 56,000+ Residents• 6 locations: Parachute to Carbondale• 28,000 Active Memberships (50,000 issued)• 2014 Circulation: 738,990• Summer Reading: 6139 registered (9154 prog.)
Garfield County Libraries
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Circulating Kindle Program
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• The year was 2012• eContent Services Launch• eReader Popularity Growth• Friends of the Library were Interested
Why Kindles?
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• Base Kindle Model & Paperwhites• Personalized Padded Carry Bag• Device Case• Short User Guide• Cable (for charging)
Kindles – the Kit
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Friends of the Library (experiment)
eRate (purpose - all branches have them)
Kindles – Funding
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• Budget: Existing book budget or Friends• Genres General– Do what works for you!
• Frequent the FREE Section– But do your research to weed out poor titles
• Best Sellers, Requests, Companion Titles– Friend’s Book Club, CMC Common Reader, etc.
Collection Development
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• Library Controls the Amazon Account
• Purchasing (Amazon One-Click)
– Credit Card: Add -> Purchase -> Remove
– Amazon Gift Cards: Choose amount and mass purchase
– Everyone on same page for purchasing procedure
• Tested OverDrive feature (no takers)
– Patrons pleased with what we provided!
Kindles - Security
https://pixabay.com/en/padlock-security-lock-metal-new-308589/
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• No Patron Content– Unless… Social Media log-in
• Whispercast Alternative– https://whispercast.amazon.com/
Kindles - Privacy
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• Lucky Day!– First Come/First Serve – 3 Weeks Period– No Renewals– GCPLD adult patrons only
Kindles - Policy
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• Count Use• Management of Title Distribution• Tech Hygiene (have a tech cleaning kit)• Damage• Keeping Updated Collection List– Binder, website list, catalog, other?
Kindles - Challenges
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“What I love about our circulating Kindle collection is how quickly I can meet our patron's needs. No long hold lists! No waiting!”
- Janine Rose, Rifle Branch Manager
Feedback
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• The panic stricken high school student who waited until the last minute to read the required classic
• The person heading out for an extended vacation who will not have room in their suitcase for the entire “Outlander” Series
• The timid and curious patron who is wondering “what is all the e-reader business about.”
“I call our circulating Kindles the “gateway drug” for those who are not sure if e-readers are for them.”
- Janine Rose, Rifle Branch Manager
Who Benefits?
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Q & A
Please type your questions in the chat window. Send twitter questions to @techsoup4libs
@techsoup4libs#ts4libs
Stephen TafoyaTechnology Instructor
Garfield County Public Library Districthttp://www.gcpld.org
[email protected]@storystephens
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• E-Reader Policies & Procedures - Samples from Libraries (WebJunction)
• Examples of Libraries that Check Out eReaders– Hookset (NH) Public Library– Sunnyvale (CA) Public Library– Enoch Pratt Free Library (Baltimore, MD)
Resources: eReader Checkout
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• Access to 5,000+ products
• Discounted prices on iPads, tablets, laptops, and accessories
• Available through the TechSoup Product Donation Program
http://www.techsoup.org/get-product-donations
JourneyEd.com
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• Refurbished computers, laptops, and tablets from top manufacturers
• 1-3 year warranties included
• Available through the TechSoup Product Donation Program
http://www.techsoup.org/get-product-donations
Refurbished Computer Initiative
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Managing Devices: iPads & Chromebooks
@techsoup4libs#ts4libs
Stephen TafoyaTechnology Instructor
Garfield County Public Library Districthttp://www.gcpld.org
[email protected]@storystephens
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Why iPads & Chromebooks?• The “it” technologies• To diversify library technology• Lower library technology cost• Meets goals of how people use technology
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iPads
Expectation: Adults would use them
Reality: Adults checked them out for their children
(Results: Policy change)
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iPads – Setup
• MacProfessionals.com as Vendor• Management through Apple Configurator• Staff Guide and Staff Training• Marketing of New Technology
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iPads – Policy• In-Library Use Only• Adults with Library Membership in good standing• Teens Age 11-17 with One-time Parent Permission• Two Hour Time Limit per Day
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Staff Procedure Guide• Branch Staff empowered for curating their apps• Mostly Quality FREE apps, but some paid• iPads look different from Branch to Branch• Carbondale:
Awesome Early Literacy & Gaming Collection
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iPads – Security/Privacy
– Devices won’t sync/wipe– Errors out the Ear– Updates Galore– Apps sometimes won’t open– Locked Apple ID incident
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Not as high-interest as iPads, but easier to manage
Chromebooks
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Chromebooks - Setup• License Vendor : Newmind Group
http://www.newmindgroup.com• Many Settings in the Beginning– But not much oversight needed once set up
• Customization– Personalized Wallpapers– Curated Apps (OverDrive, Kindle Cloud, etc)– Library Internet Policy at Sign-in
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Chromebooks
Always Sync & Wipe
Properly!
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Chromebooks - Goal
• Started with a Few, Goal is to get More– Diversify Technology– Save Tech Costs for Library– Meets Needs of How Most People Use Technology
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Funding
• Technology Budget• Paid App Content Branch Budget• Two - Four Year Technology Replacement Plan– Shorter because these devices are short lived– Newer technology = more secure? (End of Life
policy)
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Challenges• All Branches are Not Created Equal– Staff buy-in for implementation / promotion– Community use varies by branch
• Keeping Up on the Updates• Making it Simple but Secure– Device Dispensers? – Cloud Management Options?– Tech Support Consortiums?
• Classic Tech Missing (CD Drive, Microsoft)
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Other Uses• Cheaper Minecraft Alternative• QR Code Dust Bowl Tour• All Kids Gaming Programs• In a Pinch Camera Option• Mobile Coding/Robotics (Scratch, Finch)• Kiosk Mode (web form, survey)• Staff Use for Work
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Feedback
“Our Patrons love using iPads and Chromebooks instead of PACs. It gives them a chance to have privacy in a study room or be mobile and move around the library.”
- Andie Scott, Foundation Coordinator
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Feedback
“They (patrons) are very surprised that we have iPads for checkout… and a bit nervous… it is nice that we are keeping up on technology!”
- Melissa Colasinski, Library Assistant
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Feedback
“I’ve noticed patrons who are uncomfortable using a computer or have a limited knowledge in the world of technology can manipulate a Chromebook or iPad with ease! These patrons leave with a sense of accomplishment!”
- Brenda Kingen, Library Assistant
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Dream Big with a Budget– Other Options (Android tablets, Nooks, other)– Tech Insurance (ie. Apple Care)– Replacement Costs (device, parts, staff time)– Accessories (cases, headphones, cleaning kit)– Long-term 2-4 Year Replacement Plan
Next Steps
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Next Steps“Tech Temperature” – Innovators/Early Adopters (or) Laggards/Refusal?– What are your goals with these devices?– Tech it to the Limit? (or) Lead gently into the future?
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Next StepsTech Foundation
- Collaborate with Many Minds- Simple AND Solid Plan
- Staff and patron “as user”- Refine over time (always changing)
- Keep Everyone in the Loop- Staff with adequate lead time- Public with intentional marketing- Anyone financially vested in your cause (always!)
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Q & A
Please type your questions in the chat window. Send twitter questions to @techsoup4libs
@techsoup4libs#ts4libs
Stephen TafoyaTechnology Instructor
Garfield County Public Library Districthttp://www.gcpld.org
[email protected]@storystephens
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• Laptop Checkout Programs (TechSoup)• Examples of Libraries that Check Out Laptops/Tablets– Brooklyn Public Library– San Mateo County Library– Newport Beach Public Library
Resources: Tablet & Laptop Checkout
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• Online reading education program• For children age 3-13• TechSoup product donation• 10 license subscription packs
Upcoming TechSoup Webinars
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To register: http://www.techsoup.org/community/events-webinars
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TechSoup for Libraries
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