webinar - top 5 enterprise mobility apps for manufacturing, retail & distribution
TRANSCRIPT
Top 5 Enterprise Mobility Apps for Manufacturing, Retail & Distribution
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#Mobility, #Manufacturing, #Retail, #Distribution
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AGENDA
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Mobility in Manufacturing, Retail & Distribution
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Role of Mobility in Manufacturing, Retail & Distribution Businesses
Consumer
Product Marketing
Product enquiry and quote request
Advance shipping notification
Customer self care
Field Sales
Dealer and supplier management
Marketing/ promotion planning & optimization
Field Service
Account & Opportunity Management
Workflow and service request approvals
Supply Chain
Inventory management
Forecast collaboration
Alerts receipts and sign off
Warehousing
Material tracking
Issue reporting
Inventory check
Task scheduling
Shipment tracking
Operations
Asset management
Plant operation management
Plant maintenance
Asset tool tracking
Logistics
Effective load scheduling
Dynamic route modification
Container management
Quality
Error proofing
Inspection and rejection
Notification
Batch tracking
HR
Collaboration
Employee Self-service forms management
Human capital management
Management
Reports on corporate metrics
Communication tools
Integration with enterprise systems
Source: dell.com
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The Enterprise Mobility Implementation Cycle
Analyze
Design(UI, UX, System)
Develop
User Acceptance Testing
Integration with LOB Systems
Adoption
Enhance
Agile Development
Go Live
Blue PrintInnovate, Incubate
Pilot Testing
Support
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Audience Poll #1
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Implementing Mobility – Where to Start?
Image credit: visagemobile.com
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Approach to Implementing Mobile Apps
Extent of mobility in an organisation function
User experience
Time sensitivity
Native capabilities – relevant features
Cost of deploying and maintaining the solution
ROI
Flexibility and scalability
Cross platform support
Enterprise-grade security controls
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Top 5 Mobility Apps
Consumer Field Sales Field Service Supply Chain Warehousing
Operations Logistics Quality HR Management
Sales App Service App
Logistics App Inspection AppBI / Dashboard
App
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Implementation Case Studies
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App #1 – Sales App
Day/week/month wise scheduled activities
Dashboard featuring Leads, Opportunities, Sales Activities, Accounts, Contacts, Generate Quote, Search, Sync with company ERP
Add activity, Add attendees, Start & End time
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App #1 – Sales App - Cntd…
Contacts history (sync from company ERP)
Add contact with details to the list
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Sales App Implementation Case – Field Sales Workforce App
Client: An online retail firm
Getting away from web and understanding mobile UI
Native like experience
Use of specific icons in the app
Need
Customisation & generation of multiple packing slip designs
Push sales order from mobile to AX
Usage of mobile friendly Controls like Toggle Switch, Touch Menu, Pull to Refresh
Cross platform compatibility
Solution Benefits
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App #2 – Service App
App Dashboard with navigation buttons
Customer information & service order details
Problem diagnosisTime spent on a service orderAdd image / video / audio of parts
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App #2 – Service App – Cntd…
Service order worklistwith status & priority
Customer signatureOrder completion
Submit quote and order partsGenerate invoicePreview service report
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Service App Implementation Case – Field Service Mobile App
Client: An electrical equipment manufacturing firm
Need for a middleware
License consideration
Type of integration – tightly coupled or loosely coupled
Need
Security
Real-time data visibility
Sync tasks from ERP to mobile and vice versa
Cross platform compatibility
Solution Benefits
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App #3 – Logistics App
Features to track Loads, Tenders, Generate a Quote, Receive Alerts and Routing
Shipping details, Confirm pick-up, Report transit delays
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App #3 – Logistics App – Cntd…
Order details, Shipment details
Search order and view shipment status, Invoice, Order close
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Logistics App Implementation Case
Client: Is a pool manufacturing and distribution firm
Track shipments in real-time
Status and track delivery
Store and protect data on device
Need
Better customer satisfaction through visibility in shipment
Improved productivity in the field
Automatic backup of data
Proof of delivery
Solution Benefits
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App #4 – Inspection App
Inbound inspection manager dashboard with Customer name, Inspected by, Inspected date & Status
Container IN & OUT Inspection record with –Serial no.Sales rep involvedEquip SizeEquip Type
Customer signature (left)
Inspection manager signature (right)
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App #4 – Inspection App – Cntd…
Inspection manager can view customer inspection screen
Damage Billing Sheet View with Contact details,Return date & cost,Damage notes,Authorised signature
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Inspection App Implementation Case – “Off rent” Inspection App
Client: A storage container manufacturer
App behaviors during different connectivity speed –Wi-Fi, 2G, 3G, 4G
Various device compatibility
Operating system compatibility
Need
Store info in work order system for current & future processing
Data sync for offline access
Google Map integration
Performance & Security testing
Solution Benefits
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App #5 – Dashboards/Business Intelligence App
Rich graphics – regional analysisOrganise reports
Explore and Analyze data with charts and visualization
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App #5 – Dashboards/Business Intelligence App – Cntd…
Year wise Graphs of product sold in each area
Tiles chart representation of products sold in each region of a country
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Dashboards/Business Intelligence App Implementation Case
Client: An agro firm
View and interact with data - anywhere
Protect against data loss
Fast performance and enhanced UX
Need
Information in a security rich environment
Rich interactive BI interface
Generate stats and reports on predefined & customised types
Quick decision making
Solution Benefits
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Audience Poll 2
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Next Steps: Implementing Mobility
Image credit: securityintelligence.com
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Scoping Your Mobility Solution?
Mobile workforce size? Mobile device
platforms?
Type of device planning to use? Business function
to go mobile?
LOB system integration?
Timeline for mobile app deployment?
Visit http://www.indusa.com/mobility-scoping-tool/
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Critical Questions & Factors for Mobility Implementation
The vendor's viability, reputation, service and support
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IBM MobileFirst
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IBM MobileFirst reduces your mobile
back-end effort so that you can focus on
creating value where it matters most
– your customers’ experiences
Development
Engagement
Security
Operations
Development
Engagement
Security
Operations
Today, most organisations have no choice but to focus mobile efforts “under the surface”
IBM MobileFirst
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IBM MobileFirst
The five biggest challenges you will face when you build and deploy mobile apps
1. Securing apps while connecting to enterprise data
2. Rapid, continuous delivery while maintaining 5 star app ratings
3. Unpredictable scale requirements for data
4. Delivering contextual apps that are compelling and productive for users
5. Managing and troubleshooting deployed apps
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IBM MobileFirst
IBM has a platform to address your challenges in building and deploying mobile apps
See the results other clients are achieving with the IBM MobileFirst Platform
Source: 1. IBM Software Technical White Paper April 2014 2. Gartner Magic Quadrant for Mobile Application Development Platform, 2 September 2014.
In an IBM study, compared to “do-it-yourself platforms,” IBM’s integrated platform saves development expense across the app lifecycle from design, code, deploy, test, to operations and support1
Enables organisations to use existing skills in platforms and development approaches
Complemented by IBM’s portfolio of software and services including mobile management, application lifecycle management, cloud, security, and connectivity
Supports open standards that include IBM Bluemix services
Gartner recognises IBM as a Leader in the Magic Quadrant for Mobile Application Development Platforms* based on its ability to execute and completeness of vision2
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications consist of the opinions
of Gartner's research organisation and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular purpose
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About Indusa
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•Discrete and process manufacturing
•Professional services
•Public sector
•Education
•Healthcare
•Retail
Industries
•Enterprise Mobility
•ERP
•SharePoint
•CRM
•Custom Development
•Business Intelligence
•Application Support and Maintenance
•Quality Assurance and Testing
Practices
Technology ConsultingSystem Integrator
IT Services
Headquarters: Chicago, USDev Center: Ahmedabad, India
Sales Office: London, UK; Pune, India
SEI CMM Level 4 (process maturity)ISO 27001:2005 (security)
80% of client relationships last over 8 years
Indusa Overview
In business since 1989 –Over 25 years
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Enterprise Mobility Capabilities
Services:• App Development• Mobile Website
Development• Integration• Mobile BI• Mobile Device / App
TestingEnd to end Mobility Services
Certified team with IBM Worklight certification
Solutions:
• Field Service App• Field Sales App• Field Procurement
App• Mobile CRM App
Create customers for life
Microsoft Partner with Silver Competency in Mobility
Competencies
• Silver Partnership for Samsung Enterprise Alliance Program
• IBM Business Partner
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Indusa - Key Clientele & Partnerships
Partnerships & AlliancesKey Clientele
Thank You!
Indusa Website: www.indusa.com
Manan Thakkar: [email protected]
IBM (James Ford): [email protected]