[webinar] - use mobile forms for higher business productivity
TRANSCRIPT
Presented by:
Vishal Singh
DGM | Presales, TaraSpan
Varun Yadav
DGM | Marketing, TaraSpan
7th January, 2015
USE MOBILE FORMS for higher business productivity
Varun Yadav
DGM, Marketing
TaraSpan
Vishal Singh
DGM, Pre Sales
TaraSpan
@TARASPAN #taraspanwebinars
We are a multinational company with headquarters in Canada and India. Our
customers include some of Canada’s foremost technology companies and
India’s preeminent corporates. Our Solutions enable global technology
companies to accelerate their business growth in India and Indian companies
to enjoy the benefits of market-leading technology products from across the
globe.
ABOUT TARASPAN
DO YOU USE MOBILE APPS FOR INFORMATION COLLECTION?
1. No
2. Yes, for guest feedback collection
3. Yes, for room inspection information
4. Yes, for inventory information
POLL QUESTION
@TARASPAN #taraspanwebinars
Key Aspects for Hospitality Sector
Challenges handling Paper Forms
Solution – Mobile based Forms
Use Cases
Q&A
AGENDA
1
3
2
4
5
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LISTENING TO WHAT’S IMPORTANT TO YOUR GUESTS
To identify bad experience faced by Guests
To identify factors attracting retention of Guests
1. KEY ASPECTS FOR THE HOSPITALITY SECTOR
“understanding the need of guests is key to competitive advantage”
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MANAGING OPERATIONS USING REAL-TIME INFORMATION
Information about rooms Issues
Inspections
Information about inventories
Information about vendors
1. KEY ASPECTS FOR THE HOSPITALITY SECTOR
“Real Time Information is a key to operational efficiency”
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RESULTS INTO A PILE OF PAPER FORMS FOR PROCESSING & OTHER NECESSARY ACTIONS
Inaccurate, incomplete, unreadable paper forms
Delays in processing
Delayed information availability to management team
Slow turnaround time
Storage
2. CHALLENGES IN HANDLING PAPER FORMS
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NO MORE PAPERWORK. SWITCH TO MOBILE FORMS.
No more delivering & transcribing inefficiency
No more inaccurate, incomplete, unreadable paper forms
No more delays in processing, reporting
Real-time information availability
Faster turnaround time
Productive & improved process efficiency
Rapid to deploy
3. THE SOLUTION – MOBILE-BASED FORMS
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Introducing ProntoForms - The Mobile Forms App
3. THE SOLUTION – MOBILE-BASED FORMS
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THE GUEST FEEDBACK COLLECTION PROCESS
Guest provides the feedback on a paper form
Multiple paper forms are collected by hotel staff
Paper forms are sent to the back office
4. USE CASE – GUEST FEEDBACK FORM
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THE CHALLENGES
Difficult to understand handwriting in paper forms
Delay in identifying potential problems
Missing critical information
Managing paper forms
4. USE CASE – GUEST FEEDBACK FORM
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THE HOTEL ROOM INSPECTION PROCESS
Paper forms used for room inspection on a daily basis
4. USE CASE – HOTEL ROOM INSPECTION
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THE CHALLENGES
Delay in identifying potential problems
Missed defects/ missing amenities & other critical information
Managing multiple paper forms
4. USE CASE – HOTEL ROOM INSPECTION
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THE FUEL MILEAGE TRACKER PROCESS
Paper forms used for tracking pick-up & drop of guests
Paper forms are submitted back to the office for billing purpose
4. USE CASE – FUEL MILEAGE TRACKER OF HOTEL CARS
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THE CHALLENGES
Odometer and location accuracy for billing
Managing multiple paper forms
No real-time information availability
4. USE CASE – FUEL MILEAGE TRACKER OF HOTEL CARS
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THE MINI FRIDGE INVENTORY INSPECTION PROCESS
Paper Forms used for mini fridge inventory inspection process
Paper Forms are submitted back to the office for guest billing purpose
4. USE CASE – MINI FRIDGE INVENTORY INSPECTION
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THE CHALLENGES
Delay in guest’s billing
No real-time information
Managing multiple paper forms
4. USE CASE – MINI FRIDGE INVENTORY INSPECTION
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DO YOU USE MOBILE APPS FOR INFORMATION COLLECTION?
POLL QUESTION : ANSWERS
@TARASPAN #taraspanwebinars
70%
20%
5% 5%
No Feedback Collection Room Inspection Inventory Information