webpro training sp v2.0

1WEBPRO TrainingFor Service Provider (SP)

APD | 2006-11-03

V.2.0

Shin Satellite PLC & IPSTAR Co., Ltd. Proprietary & Confidential

2

03/11/2006

Agenda

Day 1 9:30-10:30 Introduction

System overview

Provisioning process (RFA & PID)

10:30-10:45 15 Min BREAK

10:45-12:00 WEBPRO feature Transfer UT(s)

LAB (Transfer UT(s)

12:00-13:00 LUNCH

13:30-15:00 UT Management Provisioning Action

IUAT process

Update Job By NOC

15:00-15:15 15 Min BREAK

15:15-16:30 LAB Activate UT

Update Job By NOC

2Shin Satellite PLC & IPSTAR Co., Ltd. Proprietary & Confidential

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03/11/2006

Agenda

Day 2 9:30-10:30 LAB

Change status (resume, suspend)

Change IP

Force logoff

FAP

10:30-10:45 15 Min BREAK

10:45-12:00 LAB Change PID

Change Location

Swap UT

Deactivate

12:00-13:00 LUNCH

13:30-14:00 Report UT Monitor

NDB report

Job report

14:00-14:30 Repair process Request for repair by Corrective maintenance system (CM)

14:30-15:00 Service desk Request and complain by ServicePages

15:00-15:15 15 Min BREAK

15:15-16:15 1 hr.Test


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Objective

For understanding in the overall web

provisioning system.

For understanding and using the right function

in the right job.


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03/11/2006

Abbreviation

UAT process of IPSTAR SGGWIPSTAR UATIUAT

A Software which control GW DatabaseMediation DeviceMD

or Consumer boxUser TerminalUT

IPSTAR bandwidth is commercially sold or leased

out to customers (NSO & SP) on the basis of

NDB.

NDB is the IPSTAR capacity which is unitized

andnormalized with a standard parameters

(Traffic, Performance, Link and UTs ODU)

Nominal Digital BandwidthNDB

Described to Bit rate of Toll and StarClass of ServiceCoS

Described to Application such as Voice , Internet,

etc.

Type of ServiceToS

Described to antenna sizeLink of ServiceLoS

Consisted of LoS, ToS and CoS and related to NDB

(kbps)

Product IDPID

Service ProviderSP

NSO of Thailand is TOTNational Service OperatorNSO

IPSTAR Business and Operation Support

System

IBOSS

RemarkDefinitionsTerm


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03/11/2006

WEBPRO

What is WEBPRO?

When WEBPRO deploy?

Where to access WEBPRO?

How to use WEBPRO?

Why do we use WEBPRO?

https://webpro.ipstar.info

Nov-2006


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03/11/2006

WEBPRO, one of SSAs OSS/BSS Client Systems, handles user interfaces and manages service provisioning & mediation activities between NSO and Service Providers

NSO/SP management Manage user accounts and authorization of NSO/SP Keep track of bandwidth usage, user activity history

User interface for Service Provisioning and Mediation GUI for NSO/SP users to manage automatic service provisioning

requests and CDR delivery. It then performs system interfaces to IBOSS-MD.

WEBPRO is also a portal site for accessing other IPSTAR service support system such as Corrective maintenance, Service desk and reporting servers.

What is WEBPRO?


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03/11/2006

Client SystemInterface(CSI)

Business Logic& ProcessingEngine (BLP)

NetworkElement

Interfaces(NEI)

NetworkElements

IPSTAR NMSNMS DB, Router

IPSTAR NMSNMS DB, Router

OSS/BSS Client System

WEBPROWEBPRO

Packet ShaperALLOT

Packet ShaperALLOT

MRTGRRD

MRTGRRD

NEI: Provisioning / MediationCLI, RRD, DB, Radius

NEI: Provisioning / MediationCLI, RRD, DB, Radius

CSI: ProvisioningXML API

CSI: ProvisioningXML API

BLP: Provisioning / MediationInstant Link & Event Link

BLP: Provisioning / MediationInstant Link & Event Link

CSI: MediationRadius, SFTP (XML, CSV)

CSI: MediationRadius, SFTP (XML, CSV)

IPSTAR MD System

OthersAlarm, DB

OthersAlarm, DB

IPSTAR Standard Network Infrastructure

IPSTAR Standard OSS/BSS Client System

Service Providers Billing (Standard interface are

provide)

Service Providers Billing (Standard interface are

provide)

System Interface Diagram

CRMs SPCRMs SP


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- No own CRM

- Automatic provisioning

- Control contention ratio

- Multi language support

- Schedule provisioning

- Technology up to date

- Not too much complex

- More user friendly

- Web portal (service desk, CM)

Why do we use WEBPRO?


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03/11/2006

WEBPRO vs. WEBSALE

WebSale

Ordering Provisioning

(FG & SG)

WebProProvisioning

(SG)


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03/11/2006

WEBPRO vs. WEBSALE

WebPro

Provisioning

(SG)

WS

CM

SD

Web portal


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03/11/2006

WEBPRO Feature for SP

Service Provisioning

&

IUAT

MRTG

Web Portal

Report

NSO, SP, Project

Configuration

WEBPRO


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03/11/2006

Role in WEBPRO

NSO

SP1 SP3 SP4SP2

PJ1

PJ1.1

PJ2

SP5


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03/11/2006

Nominal Digital Bandwidth (NDB)

IPSTAR bandwidth is commercially sold or leased out to customers (NSO & SP) on the basis

of NDB

NDB is the IPSTAR capacity which is unitized and normalized with a standard parameters

(Traffic, Performance, Link and UTs ODU)

Traffic:

Normal Broadband Internet Access (TCP/IP, HTTP, FTP, etc)

Performance: IPSTAR Standard Dynamic Bandwidth Management

Dynamic Capacity Allocation (DCA)

Dynamic Link Allocation (DLA)

Slotted-Aloha and TDMA (131KHz) dynamic control on the return channel

Link:

Clear Sky with following operating conditions:

Typical Satellite Payload Operating Level: -6dB-OBO and 9.5dB-OBO for

forward and return links in ALC (automatic level control) mode

Optimum Gateway EIRP level meets the flux density requirement of the

satellite payload input

Spot Beam, UTs ODU = 120cm., 1W BUC

Shaped Beam, UTs ODU = 180cm., 2W BUC


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IPSTAR Product ID (PID)

A PID characterizes a service configuration in IPSTAR broadband service link to each user

Each PID indicates the amounts of Usage Capacity and its ENC together with Class of Service (Cos)

Max/GMod/Min and Sharing (or Contention ratio; users per Mbps)

Type of Services (ToS) & Quality of Service (QoS) Applications or Services with different service level of provision

Link of Services (LoS) Size of UTs ODU on specific beam/coverage with specific installation quality and parameters

Equivalent NDB Capacity (ENC) is defined based on Adjustment Factors from its underlying XoS as follows:

ENC (of each PID) = Usage Capacity x XoS Adjustment Factor(s)

= Usage Capacity x LoS AF x ToS AF

ENC represents average satellite bandwidth/NDB planned per PID


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03/11/2006

Provisioning Process for SP

Project request

PID request

Transfer UT

Activate and Installation

Change Information

Change project

Activate without job

Suspend

Resume

FAP

Force logoff

Change IP

Deactivate

Change PID (only Bit rate)

Monitor and Report

IUAT Process

Complain and Request

Change Location

Swap UT

Change PID

(Change Adj. Factor)

CM Service Desk

Repair UT Others

1

2

3

4

4.1

4.2

5

6

Paper

WEBPRO

CM

Service Desk

PID

request

form

RFA

6.1 6.2

Update job by SP NOC

job

jobUpdate

job


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How to

Create PID request form

Create Request for IPSTAR service activate

form (RFA)


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When to create PID request form and RFA?

Request for new PID when:

New Bit rate (new CoS)

New Antenna size (New LoS)

New Application (New ToS)

New FAP

Create RFA when :

Create new project

Modify project

Assign PID to project

Purchase/Allocate Bandwidth to project

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WEBPRO Feature : Transfer UT(s)

Transfer UT

To change owner of inactive UT to belong to

Project.

By external file (.txt or .xls)

By search from Database

NOTE :

Please do this function before UT provisioning

If the UT in the source data not found, contact to

NSO for Load UT(s) to your SP


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Symbol and Icon in WEBPRO

Required fieldRed star

Any inputWhite textbox

Input only numericBlue textbox

Read only, fill this text

box by click at the

magnifying glass and

select from the popup

list

Yellow textbox and

Magnifying glass

icon

Able to key in the

textbox or look up from

the existing list by click

at the folder icon

Pink textbox and

folder icon

MeaningDescriptionSymbols and icons

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LAB : Transfer UT(s)

Menu :

Provisioning Transfer UT(s)

Step :

1. Input Destination (SP or Project)

2. Select the source data (list of UT(s)) By external file (.txt or .xls)

By query from Database

3. Transfer

4. Transfer log

Whats happen if :

1. S/N in the source data not in Database>> invalid data

2. S/N in the source data not be inactive>> invalid data

3. S/N is belong to Project which name as same as SP

>> send back to SP


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03/11/2006

UT Management

- To do all UT provisioning and monitorStatus

Inactive

Active

UAT

Suspend

Actions

Activate (1st Installation, Commercial)

Multiple Activate

Activate without Job

Deactivate

Change Project

Change Status (Suspend, Resume)

Force Log-Off

Change Bit-rate (FAP)

Change IP Address

Change Information

Change Location

Swap UT

Change PID

Monitor

Healthy (Logon, Ping)

MRTG

WEBPRO Feature : UT Management

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03/11/2006

Status vs. Action

Activate


Multiple Activate

Inactive

Resume (if FAP status = Normal)

Deactivate

FAP (if FAP status = FAP enforced)

Suspend

Resume (schedule)

Change project

Suspend

Force logoff

FAP

Change IP

Change PID

Change Location

Swap UT

Deactivate

Active

-

(Active by IUAT)

(Inactivate by Cancel Job or Job fail)

UAT

ActionStatus


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Inactive UAT ActiveActivate, Multiple Activate

IUAT (QC Pass)Suspend

Suspen

d or

FAP (De

pend on

PID)

Resume, FAP

Deactivate

UTs State

Activate


Multiple Activate

Suspend

Resume

Deactivate

Change IP Address

Force Log-Off

FAP

Change project

SWAP UT

Change Location

Change PID

Which action you can do?

Resume/FAP

Deactivate

Deactivate

Change Location

SWAP UT

Change PID

Cancel Job / fail


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03/11/2006

IUAT Process

Installation

Display

result

ActivateSwap UTChange Location

Change PID

job No

Authorized Code

IUAT Process

UATQCFinish installation

Contact NOC

Re-install

Pass

with

condition

SP or Project

pass

Fail

Fail

Installer

WEBPRO


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03/11/2006

WEBPRO Feature

Job Update by NOC

This function is a part of IUAT process, To manage

job, analyze and change status job

Pass with condition

Cancel job

Fail

NOTE :

When you cancel Job(s) in list of Jobs issued by Multiple

Activate action, The remaining job(s) will be cancel

In the future, If TOLL not pass, NOC cannot force job to

be passed with condition

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LAB : Activate UT (new activate)

Menu :

Provisioning UT Management

Step :

Existing status must be Inactive

1. Input Serial number and click to retrieve data

2. Select action type Activate

3. Input PID

4. Input BUC size

5. Input Action time

6. Input Location

7. Input Beam

8. Input Routing option type

9. Input IP address

10. Submit

Whats happen if :

1. Resulted Beam not match with Job (Overlap beam and fix WAN)

>> QC pass but activate not success NOC have to change IP

2. Input wrong location

>> maybe QC not passed cancel job by NOC

3. Input wrong PID

>> maybe QC not passed cancel job by NOC


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IUAT Process

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Location


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03/11/2006

IUAT Process

1. SP submit and print

job to installer

2. Installer go to site

and IUAT process

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LAB : Update job by NOC

Menu :

Provisioning Update job by NOC

Step :

1. Search job by job id or serial no

2. Click action and input reason

Pass with condition

Fail

Cancel

3. Submit

Whats happen if :

1. TOLL not pass

>> job fail


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LAB : Change status (Suspend)

Menu :


Step :

Existing status must be Active


2. Select action type Suspend


4. Submit

Note :

Suspend UT status in WEBPRO is Suspend and Barring on

GW

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Service provisioning


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LAB : Change status (Resume)

Menu :


Step :

Existing status must be Suspend or Activate


2. Select action type Resume


4. Submit

Note :

Existing status may be Active, Because UT can be scheduled to Resume after Suspend (Active SuspendResume)

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LAB : Change IP Address

Menu :


Step :



2. Select action type Change IP

3. Input new IP address (belong to existing beam and project)


5. Submit

Whats happen if :

1. IP Address you want to change not in the existing beam and project.

>> You have to use action Change Location or Change Project or Deactivate and Activate respectively

Note :

UT status still Active


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LAB : Force Log-Off

Menu :


Step :



2. Select action type Force Log-Off


4. Submit

Note :

UT status still Active

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LAB : FAP (Penalty & Return Penalty)

Menu : FAP (penalty)


Step :



2. Select action type FAP

3. Select FAP status FAP Enforce


5. Submit

Note :

FAP Enforce method is depend on FAP Action which setting at PID

Reduce speed

Suspend

No action


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LAB : FAP (Penalty & Return Penalty)

Menu : FAP (Return penalty)


Step :

Existing status must be Active or Suspend


2. Select action type FAP

3. Select FAP status Normal


5. Submit

Whats happen if :

1. FAP Action = Suspend>> Change FAP status to Normal to Resume this UT.

2. FAP Action = Reduce speed

>> Change FAP status to Normal to change CoS of this UT to commercial CoS .

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LAB : Change PID

Menu :


Step :



2. Select action type Change PID

3. Input new PID


5. Submit

Whats happen if :

1. New PID, change Bit rate only

>> Able to change immediately

2. New PID, change Adjustment Factor

>> Create Job and IUAT

Note :

Change bit rate only, UT status still be Active

Change Adjustment Factor, UT status will be changed from Active to UAT and job will be create


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LAB : Change Location

Menu :


Step :



2. Select action type Change Location

3. Input new Location

4. Select Beam

5. Input new IP Address (if beam changed)


7. Submit

Whats happen if :

1. Beam changed

>> You must change IP Address if Routing option is Fix LAN

Note :

Change Location Create Job and IUAT

UT status still be changed from Active to UAT

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LAB : Swap UT

Menu :


Step :



2. Select action type Swap UT

3. Input new Serial No.


5. Submit

Note :

- Swap UT Create Job and IUAT

- The old serial will be deactivated and the new serial will be activated.

- UT status still be changed from Active to UAT


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LAB : Deactivate

Menu :


Step :

Existing status must be Active or Suspend


2. Select action type Deactivate


4. Submit

Note :

- After Deactivate , UT status will be Inactive

- If you want to Activate, you must to do IUAT again.

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LAB : Change Information

Menu :


Step :



2. Select action type Change Information


4. Input new customers description

5. Submit


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LAB : Multiple Activate

Menu :


Step :



2. Select action type Multiple Activate


4. Select number of job

5. Submit

Note :

- This job has issued by Multiple Activate must be use GPS for entry real lat, long for best result

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LAB : Activate without Job

Menu :


Step :



2. Select action type Activate without Job


4. Select number of job

5. Submit

Note :

- This action will be available if UT have Confirm pass with real cable job

- In activation, system will be use information in the last job have Confirm pass with real cable status


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LAB : Change Project

Menu :


Step :



2. Select action type Change Project


4. Select new Project

5. Select new PID

6. Submit

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03/11/2006

Report

UT monitor : To monitor UT status and detail of each UT

NDB report

Group by PID : To monitor daily NDB usage and number of UT grouping by PID

Group by Beam : To monitor daily NDB usage and number of UT grouping by Beam

Job report : To monitor Job status and detail of each Job

Job Summary : To monitor summary of Job in each job status grouping by project

WEBPRO Feature : Report


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03/11/2006

LAB : UT monitor

Purpose : To monitor UT status and detail of each UT

Menu :

Report UT Monitor

Step :

1. Select GW (mandatory)

2. Input other criteria (optional)

3. Click Search

Note :

- NMSDB = Gateway database

- INVDB = MD database

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LAB : NDB report

Purpose :

Group by PID : To monitor daily NDB usage and number

of UT grouping by PID

Group by Beam : To monitor daily NDB usage and

number of UT grouping by Beam

Menu :

Report NDB NDB/Beam

Report NDB NDB/PID

Step :

1. Input Action date

2. Click Search


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LAB : Job report

Purpose : To monitor Job status and detail of each

Job

Menu :

Report Job Report

Step :

1. Input search criteria

2. Click Search

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LAB : Job Summary

Purpose : To monitor Job status and detail of each

Job

Menu :

Report Job Summary

Step :

1. Input Create Date

2. Click Search

www.ipstar.com

webpro training sp v2.0

Documents

ipstar service support

noc2shin satellite plc

testshin satellite plc

ipstar capacity

service desk request

system interfaces

ut update job

user interfaces