website rto number/toid: 22030 … · 2019. 4. 1. · efit academy provides superior student...

Authorized by: CEO Version No: 1 Controlled Copy, Uncontrolled When Printed.

Issue Date: January 2016 Review Date: January 2017 of 29

© 2016 Efit Academy Pty Ltd, Website www.efitacademy.com.au TOID: 22030, ABN: 72 861 584 874. Copying and re-distribution of this document is strictly prohibited.

Website www.efitacademy.com.au

RTO Number/TOID: 22030

ABN: 72 861 584 874




Table of Contents

Contents

Welcome to Efit Academy .................................................................................................... 4 Efit Academy’s Vision of Excellence ................................................................................... 5

Our Office Hours .................................................................................................................. 5 Our Contact Details............................................................................................................... 6 Our Training & Assessment Hours (Face To Face/Study Support) ..................................... 6 Our Training & Assessment Hours (Online/Self Paced) ...................................................... 6

How is Training & Assessment Provided? ........................................................................... 6 Corporate Training Options .................................................................................................. 7 Prerequisites & Entry Requirements ..................................................................................... 7

Enrolment .............................................................................................................................. 7 Pre-training reviews .............................................................................................................. 8 Induction ............................................................................................................................... 8 Assuring Quality Of Training & Assessment Services We Provide..................................... 8 Ethical Marketing & Advertising.......................................................................................... 8

Meeting Individual Learning Needs ..................................................................................... 9

Student Safety & Security ..................................................................................................... 9 Industry/Enterprise Consultation And Input ......................................................................... 9

Recognition Of Prior Learning (RPL) & Credit Transfer (CT) .......................................... 10 Recognition Of AQF Qualifications Issued By Other Registered Training Organisations 10

Language Literacy And Numeracy (LL&N) ...................................................................... 11 Learning and Support Services ........................................................................................... 11 Student Welfare & Guidance Services ............................................................................... 11

Disciplinary Procedures ...................................................................................................... 12 Confidentiality .................................................................................................................... 12

Privacy policy ..................................................................................................................... 12 Gaining Access To Your Records....................................................................................... 12 Legislative Requirements.................................................................................................... 14

Administrative Fees & Charges For Changes To Your Enrolment Agreement ................. 16

Withdrawals, Cancellations and Discontinuations ............................................................. 16

Refunds And Cancellations................................................................................................. 16 Student Refund (Fee for Service) ....................................................................................... 17 Student Refund (Government Funded) ............................................................................... 17

Guarantee Of Continued Training & Assessment .............................................................. 18 Training Plans ..................................................................................................................... 18

Course Duration .................................................................................................................. 19 Government Subsidies & Funding ...................................................................................... 19 Student Data Reporting Requirement ................................................................................. 20

Student Records Management ............................................................................................ 21 Access And Equity Policies ................................................................................................ 21

Support For Those With Special Needs .............................................................................. 22 Unjustifiable Hardship ........................................................................................................ 23 Equity Principles ................................................................................................................. 24 Code of Conduct ................................................................................................................. 24 Obligations As A Student With Efit Academy ................................................................... 25

Cheating And Plagiarism .................................................................................................... 26




Definition Of Cheating ....................................................................................................... 26 Definition Of Plagiarism ..................................................................................................... 26 Measures Taken .................................................................................................................. 26

Penalties After Detection .................................................................................................... 26 Complaints Policy And Appeal Procedures ........................................................................ 27 Workplace Health and Safety Students & Staff .................................................................. 29 Emergency And Evacuation Procedures ............................................................................. 29 Student Safety And Security ............................................................................................... 29

Need Help ........................................................................................................................... 29




Welcome to Efit Academy

Congratulations on choosing to further your education and training with Efit Academy. Our

experienced team will do their utmost to ensure it is a rewarding experience for you. Efit Academy

prides itself on providing courses that focus on practical application. Our methodology ensures that

you will be in a position to apply what you have learnt in the industry, immediately upon your course

completion.

At Efit Academy, we understand that people learn in different ways and that in every course there

will be students with a variety of backgrounds and experiences. With this in mind, we have carefully

designed our courses in a way that allows our students to build upon their past experiences.

Ultimately, Efit Academy’s aim is to bridge the gap between people’s existing skill-sets and

applications required for success in their chosen industry.

Efit Academy’s team of qualified professionals are always available to support you.

Welcome aboard! We trust this will be an enjoyable and beneficial learning experience for you.

Sincerely,

Sue Stanley

Chief Executive Officer

Efit Academy.




Efit Academy’s Vision of Excellence

Efit Academy’s Vision

High quality education and training can open doors to better job opportunities and broader career

options. Efit Academy believes the key to a successful course is making it well-structured with easy-

to-follow materials. Above all, a focus on practical application enables students to make a valued

contribution in their industry, immediately upon completion of their course.

Efit Academy’s education team design materials that are engaging and relevant. Our instructors

focus on applications that employers need and want most. Efit Academy prides itself on offering

timely and relevant education and training that opens doors for students immediately upon course

completion.

Efit Academy’s Mission

To provide our students with world-class education and training

To maximise individual learning through the provision of structured, easy-to-follow course

materials

To offer innovative learning opportunities that prepare Efit Academy students for the work place

To provide superior student support, ensuring every candidate receives value from their

education and training program.

Efit Academy’s Strengths

All of Efit Academy’s trainers have been carefully selected for their combination of extensive

industry and training experience

All of Efit Academy’s course materials have been written by industry practitioners to ensure that

relevant and practical applications are at their core

Efit Academy’s education team oversee all education and training programs with a focus on the

provision of structured, easy-to-follow course materials

Efit Academy provides superior student support, ensuring each and every candidate maximises

their learning experience and obtains real value from their studies

Efit Academy offers a variety of assessment techniques to meet the needs of individual learning

styles.

On successful completion of the course, students will receive:

Full Qualification - a Certificate and a Statement of Results

Partial Qualification - a Statement of Attainment.

Our Office Hours

9am to 5.30pm Monday to Friday (eastern standard time).




Our Contact Details

Postal Address, PO BOX 227, ESSENDON VIC, 3040 PH: 0417 121 146

Email: [email protected]

Our Training & Assessment Hours (Face To Face/Study Support)

Day training and assessment sessions are conducted from 9am to 5.00pm.

Night training and assessment sessions are conducted until 9.30pm at the latest.

Weekend (Saturday) training and assessment sessions are conducted from 9.30am to 4.00pm.

Our Training & Assessment Hours (Online/Self Paced)

An online/self paced learning portal gives you the flexibility to undertake training and assessment

during the hours that suit your lifestyle. Support is provided Monday to Friday 9am to 5.30 pm, if

you have queries outside of business hours, you can contact our Trainers/Assessors via email and

they will respond to your support request in a timely manner.

How is Training & Assessment Provided?

Courses at Efit Academy are offered as online (self-paced) courses with face to face/study support

provided on request.

Online (self-paced) learning (Supported by face to face/study support provided on request)

Online (self-paced) learning allows students to start a course when and where it is convenient for

them to study. Online learning is particularly popular with stay-at-home parents, full time

employees, or anyone seeking maximum flexibility. Students will be well supported throughout their

course by Efit Academy’s dedicated online education support team, available both over the phone,

via email or Skype. Our online education support team are experts in their subject field. While it is

the responsibility of the student to have a genuine attempt at reading the course material (or a

relevant section) prior to accessing the support service, our dedicated online support team are more

than happy to help clarify any questions related to subject matter, concepts, practical applications or

assessments.

Each student choosing to complete courses in an online format will be assigned to a specific

trainer upon their enrolment. Trainers can be contacted via phone or email.

Course notes (PDF), suggested readings and hard copy text books (if applicable) are sent to

students upon receipt of full payment of course fees.

Students will be notified of their competency result within 14 days of the receipt of submitted

assessments, however generally they are marked quicker (usually within 3-5 business days). Efit

Academy prides itself on providing timely and comprehensive student feedback on assessments.

We tell students what they got right, but also provide feedback on areas for improvement.

Students consistently tell us they appreciate that approach.

Each student is issued a username and password to Efit Academy’s online assessment system. All

assessments are completed online. Multiple choice questions are marked instantly. Short answer




case study and scenario based questions are contained in an assignment that must be

downloaded from the online assessment system. Once completed, students simply upload the

document into the online assessment system, which is automatically delivered to your dedicated

assessor. Once the assessment has been graded, an automatic email will be sent to the student

advising them to login and view their gradebook and feedback.

Feedback surveys from students will be conducted throughout the course.

Corporate Training Options

Efit Academy provides customised training solutions for small, medium and large companies to

meet their specific training needs. Customised training solutions involve any combination of face-to-

face training, online (self-paced) learning and onsite training as required by firms.

Prerequisites & Entry Requirements

Some qualifications on our scope of registration have pre-requisites or entry requirements, our

Course Consultants will clearly highlight these to you prior to you completing your application for

the enrolment process with us. In the event that you currently cannot meet the pre-requisites or

entry requirements we will work with you each step of the way to help us formulate a pathway to

help you achieve these requirements.

Enrolment

In order to enrol, prospective students need to complete and submit an Enrolment Form which can

be obtained by contacting Ms Sue Stanley on Mobile: 0417 121 146 or via email:

[email protected]

An Efit Academy Course Consultant will assess your application along with evidence you need to

provide and enrol you into one of our courses/qualifications.

Once your application for enrolment is successful you will be given a "Letter Of Offer" for you to

read and accept. The "Letter Of Offer" also outlines further steps you need to follow to complete

your enrolment process.

Unique Student Identifier (USI) Number

A student will be required to provide a USI number if they have already obtained such a number.

In the event the student does not have a USI then the student will be directed to visit

www.usi.gov.au and follow the steps and provide details required to obtain a USI.

If the student does not have the ability for whatever reason to access the USI website then Efit

Academy will be help the student obtain a USI by following the steps outlined on the USI website.




Efit Academy will then verify the USI provided or created for the student using the verification steps

in the Student Management System.

The USI will then need to be included in the Enrolment Form and then entered into our Student

Management Systems and reported to both the RTO Regulating Body and RTO Funding Body as part

of their relevant reporting processes and cycles.

The provision and inclusion of student USIs will be checked and rectified on a monthly basis to

ensure all USI, RTO Regulating Body and RTO Funding Body requirements are met. In addition our

internal audit cycles will also audit these requirements in planned intervals, please refer to our

internal audit procedure.

Pre-training reviews

We have a policy to conduct a pre-training review with our students prior to confirming their

enrolment with us. Conducting a pre-training review is required by the Registered Training

Organisation (RTO) funding body and registering body. The pre-training review covers items such as

but not limited to language, literacy and numeracy assessments, study options, learning strategies

best suited for a student, Recognition of Prior Learning (RPL), Credit Transfer (CT), possible job

outcomes, suitability of qualification chosen by the student, funding eligibility, support services and

much more. We document the pre-training review process and our friendly staff will guide you

through this process.

Induction

Once enrolled in one of our courses/qualifications you will be provided with your learning and

assessment resources and inducted into the course. During induction please feel free to ask our

friendly staff and our Trainers/Assessors any questions you may have and they will be delighted to

help.

Assuring Quality Of Training & Assessment Services We Provide

Efit Academy Pty Ltd is a Registered Training Organisation also known as RTO, our RTO Number is

22030. Our registration requires us to adhere to strict requirements that in turn require us to deliver

and assess Nationally Recognised Training in a nationally consistent and high quality manner.

Our systems and processes are designed and implemented to ensure you have a quality educational

experience with us. We continually get feedback from our students and stakeholders about our

performance. We then take this feedback and improve our services and commitments to you our

students and our stakeholders.

Ethical Marketing & Advertising

It is our policy to always market and advertise our services in an ethical and accurate manner, we do

this by:




Developing and implementing our marketing and advertising materials based on feedback from

our stakeholders;

Ensuring our marketing and advertising materials on our website, written materials, television

and radio commercials will only sell and market what we are registered to deliver. We also

ensure that we do not mislead our stakeholders through any marketing and advertising mediums

we use; and

We constantly review and update our marketing and advertising materials and modes to ensure

they meet consumer protections laws and our RTO regulating and funding body requirements.

We endeavour at all times to have ethical and accurate marketing practices which transparently

show what we offer and how we can deliver on our promises. Your rights as a consumer are

protected at all times.

If you would like to discuss or help us improve our marketing and advertising materials please call

our friendly staff on 0417 121 146 who will gladly assist you with such matters.

Meeting Individual Learning Needs

Our team at Efit Academy are committed to meeting your individual learning needs. We do this by

(but not limited to):

Providing you flexible learning and assessment options, for example, self paced/online study and

face to face modes of study;

Our staff constantly encourage and support you in meeting your learning outcomes. In the event

a student is facing valid situations which is hindering them from meeting their learning outcomes,

we then work closely with that student to help them overcome their situation and get back on

track with meeting their learning outcomes; and

We provide high quality and state of the art resources such as learning management systems,

workshops and learning resources to ensure your learning needs are met.

Student Safety & Security

Once you’ve successfully enrolled in one of our courses, you will be provided with information about

safe and secure access to our office and training facilities for the conduct of your training and

assessment. Our friendly staff will walk you through our safety and security procedures and help you

get well versed with our training and assessment facilities.

To help us create a safe and secure environment we request that you follow all emergency, safety

and security procedures and instructions relating to our training facilities at all times.

Industry/Enterprise Consultation And Input

It is our policy to continually engage with Industry and Enterprise and obtain their feedback to

ensure we are delivering quality training and assessment services to our students, so they are

adequately skilled for the professions they choose.




We engage with Industry/Enterprise before we add any courses/qualifications to our scope of

registration. During this process we develop a learning and assessment strategy document which

sets a documented platform for how each course/qualification is to be delivered and assessed and

this strategy document is developed based on feedback from Industry/Enterprise. We then

continually update our strategy documents and ensure that Industry/Enterprise input is included

into the ongoing delivery of courses/qualifications we offer.

In addition our Trainers/Assessors are Industry Practitioners, who have a passion for the industry

and have extensive experience in the industry. This assures that your educational experience with us

is driven by what industry wants and most importantly what industry expects.

Recognition Of Prior Learning (RPL) & Credit Transfer (CT)

We train and assess students from all walks of life, some have had previous experience, some have

no experience, some have undertaken similar training in the past, and some are new to training in a

specific area and so on so forth

Students who have completed other government-recognised training or who, through prior learning

and experience have gained the same skills/competencies stipulated for the modules of the course,

may be granted RPL or credit upon substantiation of that claim (evidence based). A student must

present requests for RPL or CT to the Course Development Manager of Learning during the

enrolment process. You will need to highlight whether you are applying for RPL or CT in your

enrolment form during the enrolment process.

You will be provided a RPL document inclusive of instructions on what you need to do and what

evidence you need to provide for your RPL or CT application. You will also be guided by the Course

Development Manager of Learning throughout this process to ensure RPL and CT requirements are

met.

Type of qualification and supporting module Price Per Module

Accounting qualifications on our scope of registration, for example Certificate IV in

Accounting

$200 per module

Bookkeeping qualifications on our scope of registration, for example Certificate IV in

Bookkeeping

$200 per module

Dual Accounting & Booking qualifications $200 per module

Diploma of Financial Planning qualification $200 per module

Advanced Diploma of Financial Planning $200 per module

Once you have completed and submitted your RPL or CT Kit documentation a qualified Efit Academy's Course Development Manager will assess your RPL or CT application and advise you about the outcomes of your application.

Recognition Of AQF Qualifications Issued By Other Registered Training Organisations

Efit Academy will at all times abide by national standards for the recognition of nationally recognised

qualifications and will:




Recognise Nationally Recognised Training delivered and assessed by another RTO through the

provision of certification showing all requirements as detailed within the Australian Qualification

Framework (AQF); and

Communicate with the issuing RTO's for the provision of written confirmation regarding a

Certificate or Statement of Attainment, if doubt is evident.

Language Literacy And Numeracy (LL&N)

Efit Academy is committed to ensuring wide accessibility of its training. As such, we recognise that language, literacy or numeracy problems may not, of themselves, preclude a person from successfully acquiring the competencies associated with any of our courses/qualifications. Every effort will be made to assess a candidate’s ability to carry out all the learning and assessment tasks and demonstrate mastery of the program competencies. We conduct a LL&N assessment during the enrolment process to ensure we capture these issues very early down the learning and assessment process. In the event we find that a student has LL&N issues related to the qualification they are intending to undertake, then where possible, the learning activities may be modified to compensate for a student's LL&N issues. In the event it is found that a person who has serious LL&N issues and it is certain that these issues are going to hinder a student from successfully completing the course/qualification, then we will refer the person to the Reading Writing Hotline on 1300 655 506 and their website: http://www.literacyline.edu.au/ as this organisation is funded by the Government to help people with such issues, until such time the student is able to undertake the course/qualifications we offer.

Learning and Support Services

Efit Academy has the following services for students. To take advantage of these services please

contact our friendly staff and we will outline the process for getting assistance with the following

services:

Disability assistance;

Counselling services;

Referral services to other industry organisations to help a student obtain a pathway or progress

their career; and

Language, Literacy and Numeracy assistance.

Student Welfare & Guidance Services

Efit Academy recognises that a significant aspect of quality of training programs relies on effective

support and management of student and staff welfare. Considering this, we are committed to

providing both students and staff with adequate access to:

Educational, vocational, and personal counselling services;

Guidance and support with financial requirements specifically related to training and education;

Information relating to OH&S, equal employment opportunity and antidiscrimination policies as is

appropriate and relevant; and




In the event that required support extends beyond Efit Academy's Training’s capabilities, we will

source/give referral information for relevant organisation/s that supply required support

service/s.

Disciplinary Procedures

Efit Academy adheres to the principles of adult learning, and the learning environment shall facilitate

the learning of all students without interference or disturbance from others and encourage students

to respect and protect the rights of others.

Students will uphold the standards of Efit Academy when they are engaged in training and

assessment activities. Misconduct means any conduct that is prejudicial to the good order and

discipline. The following forms of misconduct will not be accepted: wilful damage or removal of

property, assault or harassment (physical or verbal), cheating or attempting to cheat or assisting any

other student to cheat by any means, negligent or disorderly conduct towards a staff member or

student, being under the influence of alcohol or drugs, smoking in the building, infringing copyright

and consistently attending classes late. Students who are found breaching these requirements will

face disciplinary procedures, which may include but not limited to suspension of enrolment,

cancellation of enrolment, in extreme instances referral to law enforcement agencies.

Confidentiality

Efit Academy follows strict confidentiality policies and we do not discuss or disclose any information

about a student’s situation that relates to their participation in our training courses. In the event

that a participant discloses any information about a particular situation they might be facing, we

keep this information confidential and do not discuss or disclose this information to others without

the participant's consent.

Privacy policy

Privacy

Efit Academy considers the privacy of its students, staff and clients to be extremely important. As

such, we have in place a Privacy Policy, which ensures that we meet our obligations under the

National Privacy Principles incorporated in the 2000 Amendment to the Commonwealth Privacy Act

of 1988. This policy sets out the way in which Efit Academy handles and protects the personal

information of students, staff and clients.

Your Personal Information

Any personal information held by Efit Academy may include names, date of birth, current and

previous addresses, telephone/mobile phone number, e-mail address, nationality and academic

record and/or employment information, including conditions.




This information is collected on enrolment. It will also include evidence of your assessments within

the program you are enrolled.

We will only use the personal information you have chosen to provide for the purpose for which you

provided it. We will not use it for any other purpose without your consent.

In general, your personal Information may be used in order to:

Provide the educational and training services you require

Administer and manage those services, including the provision of up-to-date news on new courses, events and invoicing procedures

Inform you of ways in which the educational and training courses could be improved

Research and develop our courses to reflect best practice industry standards

Storage of Personal Information

Efit Academy maintains the following documents for 7 years and makes available for auditing

purposes:

Training Referral Form (if applicable) Enrolment form Eligibility Form Training Plan Website Enrolment Literacy Test All online exams including the first and 100% successful online exam for each online unit Theory Workbook Practical Workbook First Aid Certificate (if applicable)

This information is stored in a combination of hard copy and electronic format.

After 2 years (completed calendar year) files are stored off site due to storage size on site.

Our student database is password protected to help protect us against the loss, misuse or

destruction of the information. Access to this central information can only be gained by authorised

Efit Academy staff.

When We Disclose Personal Information

On occasion, and as required by law, Efit Academy may disclose the personal information of

students, staff and clients to external organisations such as RTO registration Body in Victoria,

providing they are aware of and agree to comply with our Privacy Policy.

These organisations include:

Our professional advisers including accounting auditors, VET Quality Framework Compliance consultants, auditors and lawyers




Government and regulatory authorities such as: Federal Education Department, RTO Government Funding Body, RTO Regulating Body (Please note we have not included names of these departments/bodies here as they change from time to time).

We may also disclose your personal information to comply with subpoenas, court orders and other

legal processes.

Your responsibilities

Efit Academy takes all reasonable precautions to ensure that the personal information we collect,

use and disclose is accurate, complete and up-to-date.

However the accuracy of that information depends to a large extent on the information you provide.

It is your responsibility to:

Advise us of any errors in your personal information

Keep us up-to-date with changes to personal information such as your name and address

Your right to access your personal information

You have a right to access your personal information. If you would like to do so, you should contact

Efit Academy in writing. This is to protect your information and to help us ensure that your

information is not being released to persons other than yourself.

Gaining Access To Your Records

You can access your own records at any time provided that you forward a written request which

clearly identifies you as the person gaining access. However please keep in mind that records that

have been securely archived may take longer to access.

With regard to access to your records by other people such as employers this request for access to

your records has to be authorised by you in writing, please read the important paragraph on privacy

rules outlined on our website at http://www.efitacademy.com.au.

All requests for gaining access to your records should be addressed to [email protected],

these requests will then be authenticated and actioned by the Course Development Manager.

Legislative Requirements

We are subject to a variety of legislation related to training and assessment as well as general

business practice. This legislation governs our obligations as a Registered Training Organisation

(RTO), our obligations to you as our students/clients and relates to the industry that we are

conducting training for.

This legislation is continually being updated and all staff are made aware of any changes. Current

legislation is available online at http://www.austlii.edu.au and http://www.dms.dpc.vic.gov.au/




The legislation that particularly effects your participation in Vocational Education and Training

includes:

Commonwealth Legislation:

Australian Securities and Investments Commission Act 2001

Corporations Act 2001

Business Names Registration Act 2011

Business Names Registration (Transitional and Consequential Provisions) Act 2011

Insurance Contracts Act 1984

Superannuation (Resolution of Complaints) Act 1993

Superannuation Industry (Supervision) Act 1993

Retirement Savings Accounts Act 1997

Life Insurance Act 1995

National Consumer Credit Protection Act 2009, and

Medical Indemnity (Prudential Supervision and Product Standards) Act 2003

National Vocational Education and Training Regulator Act 2011

Human Rights and Equal Opportunity Commission Act 1986

Disability Standards for Education 2005

Disability Discrimination Act 1992

Racial Hatred Act 1995

Racial Discrimination Act 1975

Sex Discrimination Act 1984

Privacy Act 1998 (March 2014 Amendment/Update)

Privacy Act And National Privacy Principles (2001)

Skilling Australia's Workforce Bill 2005

Skilling Australia's Workforce (Repeal and Transitional Provisions) Bill 2005.

The National Code of Practice for Registration Authorities and Providers of Education and

Training to Overseas Students

Education Services to Overseas Students (ESOS) Act 2000

Education Services to Overseas Students (ESOS) (Assurance Fund Contributions) Act 2000

Education Services to Overseas Students (ESOS) Regulations 2001.

State Based Legislation

National Vocational Education and Training Regulator Act 2011

Adult, Community and Further Education Act 1991

Apprenticeship and Traineeship Act 2001

Tertiary Education Act 1993

Children and Young Persons Act 1989

Equal Opportunity Act 1995

Workers Compensation Act 1958

Workers Compensation Regulations 1995

Dangerous Goods Act 1985

Occupational Health and Safety Act 2004




Copyright Act, 1879. 42 Vic No 20 (modified 2002)

Sex Offenders Registration Act 2004

Occupational Health and Safety Regulation 2001.

Administrative Fees & Charges For Changes To Your Enrolment Agreement

Please refer to our website at www.efitacademy.com.au under Student Fee page for our latest fees

and charges information to ensure you get the most up to date information to make an informed

decision.

Withdrawals, Cancellations and Discontinuations

In some instances a student's circumstances can change and this affects their ability to successfully

complete the course/qualification they are undertaking with Efit Academy. A student must advise

Efit Academy in the event they are unable to successfully complete a course/qualification.

Sometimes a student may be required to withdraw from a course/qualification with Efit Academy

agreed to disciplinary actions taken against a student, if there has been a breach of policies and

procedure set out by Efit Academy.

In addition Efit Academy reserves the right to withdraw a student's enrolment in the event that a

student does not adhere to the assessment submission deadlines provided to the student as part of

their training and assessment schedules. Efit Academy will provide a student with up to 3 written

warnings regarding their assessment submissions and a student's failure to respond to and act on

these written assessment submission warnings will trigger Efit Academy to cancel and/or withdraw

a student's enrolment with Efit Academy.

No refund of fees will be given to a student in the event a student's enrolment is

withdrawn/cancelled/discontinued.

In the event a student's enrolment is withdrawn, cancelled or discontinued with Efit Academy for

whatever reason. Efit Academy will document the reasons and advise the student and relevant

regulating and funding bodies as per their requirements.

A student can obtain a formal Statement of Attainment at NO additional cost if their enrolment is

withdrawn, cancelled or discontinued prior to completing their qualification, provided they have

paid in full fees related to the units included in their Statement of Attainment.

Refunds And Cancellations

This refund policy and procedure listed below outlines the situations in which Efit Academy will

assess and manage requests for refunds:




Student Refund (Fee for Service)

Efit Academy maintains a fair and reasonable refund policy to ensure that refunds are made

available to clients entitled to receive them.

A four week cooling off period will be granted to all students and if a student requests a refund then

the student must not have engaged, started any communication or completed any sections of the

course, then Efit Academy will refund the course fee paid less $150 course material and Admin

charges.

After commencement, no refunds will be provided, unless the learning materials have not been

dispatched to the client. In this case refunds will be offered on a pro-rata basis, minus an

administration fee not exceeding $150. There will be no refunds where training materials have been

dispatched to clients.

Student Refund (Government Funded)

Efit Academy maintains a fair and reasonable refund policy to ensure that refunds are made

available to clients entitled to receive them.

A four week cooling off period will be granted to all students and if a student requests a refund then the student must not have engaged, started any communication or completed any sections of the course, then Efit Academy will refund the course fee paid less $150 course material and Admin charges. After commencement, no refunds will be provided, unless the learning materials have not been

dispatched to the client. In this case refunds will be offered on a pro-rata basis, minus an

administration fee not exceeding $150. There will be no refunds where training materials have been

dispatched to clients.

Procedure

All refund requests are required in writing to the office of Efit Academy.

If an alternative course or other arrangement acceptable to the student cannot be provided,

the full refund must be paid within two weeks of the course being commenced.

If a student withdraws from a course prior to course commencement a full refund of fees

paid, less an administration fee of not more than $150 must be paid within four weeks of

notification of withdrawal.

Where a program is in excess of ten weeks in duration, if a student withdraws from the

program a refund of the payments relating to the remainder of the course after a one week

notice period from the notification of the withdrawal, less an administration fee of no more

than $100, must be paid within four weeks of notification of withdrawal.

All refunds will be recorded in a refund log file.

Details of the fees and refund policy will be included in the Student Handbook




Where a student submits a request for a refund after the program has begun then no refund will be

given to the student, Efit Academy will retain 100% of fee paid by the student.

Where a student is enrolled and "Course Materials Have Been Issued", Efit Academy will retain 100%

of fee paid by the student.

Guarantee Of Continued Training & Assessment

Efit Academy is committed to providing value for all its students. In the unlikely event that one of Efit

Academy’s instructors is unable to complete a course, and Efit Academy is unable to obtain a

suitable replacement, it will arrange for training and assessment to be completed through another

RTO at no additional cost to the student. Prior to any transfer to another RTO, affected students will

be formally notified of the arrangements.

Training Plans

The Training Plan provides detailed information on training and assessment agreed to by a Efit

Academy and a student. This information ensures that all parties are making informed decisions

about the services required and the respective obligations in the delivery of these services.

A Training Plan provides details of the arrangements and underpins the Training Contract. It is an

important document that Efit Academy and the student must sign and follow. This document also

provides a record of intent and progress during the delivery and assessment of a

course/qualification.

The completion, maintenance and management of a Training Plan is a compliance requirement and

the RTO regulating and funding bodies require an RTO to report the information recorded in a

Training Plan document.

A Training Plan document includes the following types of information:

Name and details of the RTO and the student

Code and title of the qualification the student is undertaking and/or is part of an approved or

funded training scheme

Competencies to be obtained

Scheduled hours for competencies to be obtained

Timeframe for achieving competencies

Delivery modes to be used

Detailed training activities and responsibilities for training to be undertaken as part of any

workplace based training arrangements

Assessment details and arrangements

Party/ies responsible for the delivery and/or assessment of each competency

Record for Recognition of Prior Learning and Credit Transfer where granted

Signatures (including date of signature) of the student and the RTO




Any other specific requirements to be met in accordance the RTO regulating and funding body

recording and reporting requirements.

To establish, monitor, manage and report your training and assessment activities, Efit Academy will

issue you a Training Plan document which will need to be signed off by yourself and a Efit Academy

Course Consultant. The training plan will be emailed to students as part of the enrolment process.

The training plan will outline the units of competency in which the student is enrolled, completion

timeliness and other types of important information that you need to know about the progression

and completion of your course/qualification.

Amendments to the training plan document will need to be done in consultation with both parties

and will also be done on a case by case basis.

The dates for completion of each unit of competency on the training plan will provide you the

completion timelines for each module/unit of competency.

Course Duration

Efit Academy has set out timeframes for achieving competencies for students depending on their

funding source. Government funded students are given a 12 month timeframe to achieve

competencies as Government funding comes with more stringent eligibility, participation and

completion requirements.

Fee for service (self funding) students are given up to a maximum of 24 months to achieve

competency as they are self-funding their own training and assessment.

Government Subsidies & Funding

Eligibility for a Government Subsidy

Now is the ideal time to make a start on gaining new skills, or upgrading your existing skills, to help you get the job you want. The Victorian Training Guarantee makes vocational training more accessible to people who do not hold a post-school qualification, or who want to gain a higher level qualification than they already hold.

The Victorian Government is funding unlimited number of government-subsidised training places available to people who meet the eligibility criteria.

Efit Academy is a Victorian Training Guarantee approved provider and is pleased to provide Government funded places for the qualifications we offer to individuals who meet the eligibility requirements.

Some students undertaking courses with Efit Academy will be eligible to receive funding under the

Victorian Training Guarantee. This is referred to as a ‘Government Funded’ course. Students not

eligible for this funding are referred to as ‘Fee for Service’ students.




To be eligible for funding from the Higher Education Skills Group (HESG) or its successor a student

must be:

Australian citizen

Australian Permanent Resident (holder of a permanent visa)

holder of a Special Category Visa (sub-class 444, New Zealand citizen)

East Timorese asylum seeker, or

holder of a Temporary Protection Visa

And must also be one of the following:

under 20 years of age

seeking to enrol in a Foundation Skills List course (and do not hold a Diploma or above

qualification or are receiving core skills training in other sectors)

seeking to enrol in VCE or VCAL

seeking to enrol in an apprenticeship

20 years and older and ‘upskilling’ by seeking to enrol in a course at a higher level than your

existing qualification.

You are eligible to begin two government subsidised courses, as long as you are not doing any more

than two government subsidised courses at a time. This restriction may not apply to

apprenticeships. Source: Department of Education and Early Childhood Development.

Talk to us and we will conduct an eligibility check to see whether you are eligible for Government

funding.

Student Data Reporting Requirement

Efit Academy respects the privacy of all its students and is committed to protecting an individual’s

right to privacy. However, certain personal information collected by Efit Academy may be required

by the Australian Skills Quality Authority (ASQA) or it successors and/or the Higher Education Skills

Group (HESG) or its successors.

In addition Efit Academy Pty Ltd is required to provide the Victorian Government, through the

Department of Education and Early Childhood Development or its successors, with student and

training activity data which may include information a student provides during the enrolment,

training and assessment process. Information is required to be provided in accordance with the

Victorian VET Student Statistical Collection Guidelines (which are available at

http://www.education.vic.gov.au/training/providers/rto/Pages/datacollection.aspx). The

Department or its successors may use the information provided to it for planning, administration,

policy development, program evaluation, resource allocation, reporting and/or research activities.

For these and other lawful purposes, the Department or its successors may also disclose information

to its consultants, advisers, other government agencies, professional bodies and/or other

organisations.




In some instances you may be contacted and requested to participate in a National Centre for

Vocational Education Research survey or a Department or its successors endorsed project or audit or

review. The Education and Training Reform Act 2006 requires Efit Academy Pty Ltd to collect and

disclose my personal information for a number of purposes including the allocation to a student a

Victorian Student Number and updating my personal information on the Victorian Student Register.

A student will be required to agree to these requirements by ticking a box in the enrolment form. If

you have any concerns or suggestions about your records management requirements please contact

our staff and they will clarify any concerns you may have.

Student Records Management

Efit Academy is committed to maintaining complete and accurate records of its students’

administrative and academic activities. Efit Academy regards the authenticity, integrity and currency

of its student records as paramount and has secured hardcopy and electronic systems in place to

ensure your records are managed in an efficient and secure manner.

Student records may be in multiple formats including electronic documents, hard copy files, e-mails,

spreadsheets, legal contracts and agreements. All student records pertaining to academic, financial

and administrative requirements are recorded and stored on a web-based Student Management

System, which has daily back-up procedures in place. Student records are stored for a period of no

less than 30 years.

The Course Development Manager in consultation with administration staff is responsible for

ensuring that entry of all student records is accurate. This includes (but is not limited to) student

enrolment details, fees paid, refunds made and assessment results. An internal audit of all

operational procedures including student records will be undertaken annually.

Access And Equity Policies

Efit Academy is committed to providing a fair and equitable learning environment for all sectors of

the community. In recognition of the Victorian Equal Opportunity Act 2010, Efit Academy encourages

the identification and elimination of discrimination, sexual harassment and victimisation. It works to

promote and facilitate the progressive realisation of academic equality.

The Access and Equity Policy will be continuously implemented and reviewed for areas of

improvement. Efit Academy will make every endeavour to meet the needs of individuals, through

the integration of access and equity guidelines.

In the development and implementation of all training and assessment strategies, Efit Academy has

adopted the following policies and procedures:

Policy 1 - to ensure that the student enrolment process is bias-free and non-discriminatory, Efit

Academy:




will use the same enrolment process for all applicants

will base admission solely on availability of places and the applicant satisfying course entry

requirements

will provide applicants with adequate information and support to enable them to select the most

suitable program for their needs.

Policy 2 - to ensure that the learning environment is free from harassment, discrimination and

victimisation, Efit Academy:

specifies standards of behaviour expected from students and staff in its Code of Conduct

has policies and procedures in place to prevent harassment and discrimination

will take appropriate action if harassment or victimisation occurs

has an effective and efficient complaint mechanism available.

Policy 3 - to ensure all Efit Academy’s course materials are inclusive of a range of student needs, it:

considers issues relating to access and equity when specifying course entry requirements and

prerequisites

offers flexible course designs that provide multiple pathways through the course, including credit

transfer and recognition of prior learning

takes into account the requirements of students disabilities when designing its courses

provides inclusive and non-discriminatory learning materials

ensures that language, literacy and numeracy requirements are consistent with the level of the

qualification

provides students without online access, information through other media according to their

needs.

Policy 4 - to ensure the assessment process is fair, valid, reliable and consistent, Efit Academy:

recognises previously acquired skills and knowledge

provides adequate information on courses and assessments prior to enrolment in the course

adapts assessments to meet students’ needs while still maintaining a high-quality and consistent

process (see reasonable adjustment below)

gives students the right to appeal an assessment or recognition decision

gives all students an equal opportunity to demonstrate competence

Support For Those With Special Needs

Every student with a disability has the right to specialised services that may be required to

participate in Efit Academy’s educational activities. Efit Academy will take reasonable steps to

ensure that all students can access support services without experiencing discrimination.

These services may be provided by Efit Academy or contracted to another person or agency.

If a specialised support service that is necessary for a student to participate is already provided by

Efit Academy, staff will take reasonable steps to ensure that the student has access to those

services.




If a specialised support service that is necessary for a student to participate is not provided by Efit

Academy, staff will take reasonable steps to facilitate the provision of the service to the student by

another person or agency.

Reasonable adjustment is provided to those with a disability or special need, according to individual

circumstances. This means providing the appropriate services and/or facilities for student learning

and assessment.

Reasonable adjustment may include but is not restricted to:

the use of adaptive/assistive technology (equipment and software designed for use by people

with a disability)

alternative assessment methods

learning and assessment aids such as papers in large print and the use of scribes and interpreters

extra time to complete a course or assessment

When assessing a student’s special needs, Efit Academy will:

consult with the enrolled student (or their associate) about the need for the student to have

access to specialised support services

decide whether an adjustment is necessary for participation in the enrolled course

identify what that adjustment might be

make the required adjustment

Efit Academy will advise staff of the services made available to the student and provide them with

information needed to assist the student in accessing those services. Staff will facilitate the provision

of specialised services for the student including using collaborative arrangements with specialised

service providers.

Efit Academy may provide necessary specialised equipment to support the student, including

adaptive technology and assistive devices, and may make arrangements for interpreters and note-

takers if needed.

Referral sources will be provided to those with basic literacy, numeracy or English language

difficulties or other identified areas of learning difficulty.

Special consideration may be granted if through misadventure (eg. illness, bereavement or personal

trauma) a student is prevented from completing an assessment, or sitting an examination, or

believes that their performance in an assessment event has been affected by the incident.

Efit Academy will ensure to the best of its ability that venues are accessible to people with a physical

disability.

Unjustifiable Hardship

Efit Academy will consider on a case-by-case basis the impact of any adjustments to avoid creating

unjustifiable hardship. Once an adjustment is deemed reasonable in the circumstances, considering




the interests of all affected parties, consideration will be made whether the adjustment would

nonetheless impose unjustifiable hardship on Efit Academy.

Where a claim of unjustifiable hardship is made, Efit Academy will take into account all financial

options and other resources that are reasonably available for making an adjustment. Efit Academy

will consider the impact of those adjustment’s on its capacity to provide high quality education to all

its students.

Should Efit Academy apply unjustifiable hardship, it will:

ensure the process for seeking the adjustment is accessible and transparent

notify the student regarding the decision and the reasons for the decision, as soon as practicable,

after the decision is made

Equity Principles

Efit Academy works to ensure that equity principles are implemented through the fair allocation of

its resources and the promotion of the right to academic equality.

Efit Academy achieves the above through:

maintaining an awareness of educational and community needs through participation in a

number of organisations throughout the community

marketing its services in a non-discriminatory, inclusive and welcoming manner

ensuring that it does not discriminate against prospective students in providing access to its full

range of services

promoting approved government policies which assist the student by waiving additional

prohibitive costs, or providing assistance in sourcing additional funding, where required

ensuring access and equity issues are considered during curriculum and assessment development

providing staff with access to professional development to keep them abreast of the education

needs of under-represented groups and various learning requirements

formulating, implementing and reviewing its operational policies and its delivery of programs on

an on-going basis

Code of Conduct

Efit Academy attempts to provide training and assessment services in a spirit of co-operation and

mutual respect. It is committed to the welfare of all course participants, and complies with OH & S,

anti-discrimination and equal opportunity legislation and other RTO specific and industry specific

legislative requirements. Efit Academy expects mutual respect and the rights of others to be

observed at all times. Breaches of conduct will be handled directly by the CEO , Efit Academy.

Students of Efit Academy can expect:

suitably qualified trainers and assessors

appropriate teaching methods and materials




professional conduct

clean, comfortable facilities suitable for adult learning

accurate and current information

opportunities for individual input into their learning needs

Students of Efit Academy are entitled to:

learn in an environment free of discrimination and harassment

be informed in advance of assessment procedures (if applicable)

pursue their educational goals in a supportive and stimulating environment

privacy concerning personal information

lodge a complaint using an effective grievance process

be treated with courtesy, fairness and respect at all times

Students of Efit Academy have a responsibility to:

attend assessment events and submit assessment items on time

follow specified timelines for achieving competency as outlined in the Training Plan

be punctual and attend workshops regularly (where applicable)

not engage in plagiarism or cheating of any kind misconduct or illegal behavior

make and keep a copy of all submitted assessments

observe normal safety practices, including no smoking in buildings or any outside area other than

a designated area

respect and value the experience of colleagues

show sensitivity to issues regarding gender, ethnicity, class, age, sexuality or physical disability

behave in a responsible manner by not littering, harassing or offending fellow participants or

staff, damaging property or persons, or attending class affected by alcohol or illegal drugs. In the

specific case of a student attending training/assessment activities under the influence of alcohol

or illegal drugs, assistance in contacting appropriate referral agencies will be offered. If a student

is unable to meet their responsibilities they will be asked to talk to the Course Development

Manager regarding changes to be made, including the possible cessation of attendance.

Obligations As A Student With Efit Academy

if a student changes their name, they must provide documentary evidence (e.g. marriage

certificate) if any official documents submitted to Efit Academy show a name which is different to

the one provided in their enrolment form

students are obligated to notify Efit Academy of any changes to their address whilst enrolled in a

course

all documentation provided with applications to Efit Academy must be certified copies. The

following persons are eligible to certify documentation; an authorised officer from the institution

that originally issued the documents; or Justice of the Peace; an Accountant, Solicitor,

Pharmacist, Medical Practitioner, Police Officer or an authorised Efit Academy Course Consultant.

In some instances a student bring in person the originals will be sighted, verified and copied by a

Efit Academy Course Consultant




any documents provided in a language other than English must be accompanied with a certified

Official English Translation

Cheating And Plagiarism

Assessment is considered an important demonstration of a student’s development throughout their

course. Any form of plagiarism or cheating in an assessment will be considered a most serious

violation of Efit Academy’s code of conduct.

Definition Of Cheating

‘Cheating’ is defined as obtaining, attempting to obtain, or aiding another to obtain credit for work,

by any dishonest or deceptive means. Cheating includes, but is not limited to: lying; copying from

another's test or examination; discussion, at any time, of answers or questions on an examination or

test, unless such discussion is specifically authorised by the instructor; taking or receiving copies of

an exam without the permission of the instructor; using or displaying notes, "cheat sheets," or other

information devices inappropriate to the prescribed test conditions; allowing someone other than

the officially enrolled student to represent that student in any form of evaluation.

Definition Of Plagiarism

Plagiarism is defined as the act of using the ideas or work of another person or persons as if they

were their own, without giving proper credit to the source. It is not plagiarism if it is determined that

the ideas were arrived at through independent reasoning or logic, or where the thought or idea is

common knowledge. Acknowledgement of an original author or source must be made through

appropriate references; i.e., quotation marks, footnotes, or commentary.

Examples of plagiarism include, but are not limited to the following: the submission of works

completed by another, either in part or in whole; failure to give credit for ideas, statements, facts or

conclusions which rightfully belong to another; failure to use quotation marks when quoting directly

from another, whether it be a paragraph, a sentence, or even a part thereof; close and lengthy

paraphrasing of another's writing without credit or originality; use of another's project or programs,

or part thereof, without giving credit.

Measures Taken

Efit Academy adopts numerous measures to ensure its assessment scheme is fair and honourable.

Efit Academy regularly conducts Google searches on slabs of text to detect any cheating or

plagiarism. Furthermore, students are required to submit signed (hardcopy or digitially) declarations

of originality with each and every assignment.

Penalties After Detection

Efit Academy does not tolerate academic misconduct. Its policies are designed to ensure the

continuation of high academic standards. Penalties upon detection may include:




verbal and written warnings

assessments not being evaluated and students being deemed ‘not yet competent’

students being required to withdraw from the course

students not being admitted into future courses at Efit Academy

Complaints Policy And Appeal Procedures

Scope of this policy and procedure.

This Procedure applies to all complaints and appeals highlighted by enrolled student/clients. This

procedure also applies to complaints and appeals highlighted by staff of Efit Academy. The

complaint may be against another client and/or staff member/s. In certain circumstances, this

procedure may be used to deal with a complaint against a person who is not an employee or client,

but who is involved in a training/assessment related activity.

Definitions

Appeal

An appeal is where a client of an RTO, or other interested party, may dispute a decision made by the

RTO. The decision made by the RTO may be an assessment decision or may be about any other

aspect of the RTO’s operations.

Complaints

A complaint is any expression of dissatisfaction with an action product or service of an education

and training provider.

Process

Informal Resolutions: We encourage our students/clients and staff to informally resolve

complaints/appeals as we have found that the majority of these situations can be addressed and

resolved on this level.

In the event if a complaint/appeal arises we request that students/clients first speak to their

Trainer/Assessor or person/s their complaint and appeal is related to about their issue/s. We

promote and request that parties involved try to resolve their issues with each other in an informal

manner, with mutual respect for each other.

However we also understand that not all complaints/appeals cannot be resolved in an informal

manner. We endeavour to have all informal complaints/appeals be bought to the attention of RTO

Management meetings including the CEO of Efit Academy and forwarded to the continuous

improvement process if applicable. The following process applies.

1. A person will be provided an opportunity to lodge a formal complaint/appeal within 6 months from the date of occurrence of the compliant/appeal. For example, if your complaint/appeal arose on 1 January 2014 then you will have up to 30 June 2014 to lodge your formal compliant/appeal;

2. A person's enrolment (for students) or contract (for contractors) or agreement (for staff) and any other arrangements we have with the person making the complaint/appeal with Efit Academy will not be suspended, deferred, cancelled or affected in any manner during the complaints/appeals lodgement and resolution process or as a result of them lodging a complaint/appeal with us. Except where the person making the complaint/appeal has




requested in writing addressed to the CEO that the arrangement with Efit Academy be suspended, deferred or cancelled;

3. There are no fees or charges for Efit Academy to manage and resolve a person's complaint/appeal while this is being managed and investigated in house at Efit Academy. In the event external mediators (explained and listed below in point 5) are required to mediate and charge a fee then Efit Academy will pay the relevant fees and the person making the complaint/appeal will not be charged any fees to resolve their compliant/appeal;

4. If a person deems they have grounds for a complaint/appeal, or a conflict arises from actions, decisions or omissions by Efit Academy management or staff, and has been unsuccessful to informally resolve the issue. Then this needs to be brought to the attention of the CEO of Efit Academy. The student/client will be required to complete a Complaints/Appeals Form and this form will be provided to the student client within 48 hours of the issue arising;

5. If the student/client wishes, they could have their complaint/appeal handled exclusively and confidentially by the CEO or by an independent Third Party if the complaint/appeal is against the CEO of Efit Academy. (Note: Third Party mediator will be a person who is employed by the Dispute Settlement Centre of Victoria www.justice.vic.gov.au). The student/client just needs to indicate this on the Complaints/Appeals Form. If a complaint/appeal is still not resolved then the student/client is advised that they can visit this link http://www.asqa.gov.au/complaints/making-a-complaint.html and follow due process outlined by Australian Skills Quality Authority (ASQA) and/or the RTO Funding Body link http://www.education.vic.gov.au/about/contact/Pages/compliancecomplain.aspx. It is an ASQA and RTO Funding body requirement that a student/client must go through the RTO's internal resolution process first before they can contact ASQA or RTO Funding Body via the link provided above. So the student must follow all RTO complaint/appeals resolution processes before contacting ASQA or the RTO Funding Body to make a complaint;

6. All formal written complaints/appeals lodged will be brought to the attention of the CEO or delegate within 48 hours of being received and logged in the Complaints & Appeals Register.xlsx by the CEO. An opportunity will be provided to all complainants/appellants to formally present their case;

7. The complaint will be investigated within 14 working days. The CEO will make final decisions. The CEO will ensure that as far and as fairly as possible, the person making the complaint/appeal is satisfied with the outcome. However, Efit Academy will not be responsible for issues that are clearly and solely the student's/client's responsibility;

8. The person making the complaint/appeal will receive a written statement of the outcomes, including reasons for the decision within 21 working days of lodging their complaint/appeal. If a complaint/appeal is not rectified to the satisfaction of both parties, the CEO will call a meeting of the parties and have a third-party attend in order to mediate the dispute, if this has not occurred earlier in the resolution process. (Note: Third Party mediator will be a person who is employed by the Dispute Settlement Centre of Victoria www.justice.vic.gov.au);

9. Efit Academy at all times will endeavour to resolve any issues the students/clients may have. All complaints/appeals whether formal or informal that have been bought to the attention of CEO and/or Efit Academy management and their outcomes will be progressively recorded in our Complaints/Appeals Register to keep track of all complaints/appeals and their current status to update all stakeholders involved in the lodgement, management and resolution of the compliant/appeal. Information from this register will be used by Efit Academy to improve the quality of its services and reduce customer complaints/appeals;

All improvements stemming from complaints/appeals will be recorded in our Continuous

Improvement Register and our Continuous Improvement procedure applies to make necessary

improvements.

http://www.justice.vic.gov.au/

http://www.justice.vic.gov.au/




Workplace Health and Safety Students & Staff

Safety in the workplace is critical to the successful operations of Efit Academy. It recognises its

responsibility to provide a safe and healthy environment for all its staff, students and guests.

Efit Academy is committed to providing effective and ongoing workplace health and safety

measures. Efit Academy is a subscriber to Business Victoria, which provides regular access to new

compliance information and up-to-date regulatory requirements and these requirements are

continually reviewed and implemented by staff and external consultants.

Emergency And Evacuation Procedures

Efit Academy is legally responsible for the safety of all its employees, students and visitors during

fires and other emergency evacuations onsite. In order to minimise risks and effectively deal with

any hazard, Efit Academy will:

arrange for regular inspection of its premises to ensure adequate fire and evacuation safety

measures are in place.

ensure staff are trained to use emergency equipment and are subjected to regular and ongoing

fire and evacuation drills.

ensure staff and students are aware of emergency evacuation procedures.

Student Safety And Security

Once you’ve successfully enrolled in one of our courses, you will be provided information about safe

and secure access to our office and training facilities for the conduct of your training and

assessment. Our friendly staff will walk you through our safety and security procedures and help you

get well versed with our training and assessment facilities.

To help us create a safe and secure environment we request that you follow all emergency, safety

and security procedures such and instructions relating to our training facilities at all times.

Need Help

We here at Efit Academy pride ourselves at helping prospective and current students with any

queries they may have. So if you have any queries please contact Ms Sue Stanley on 0417 121 146

or visit our website at www.efitacademy.com.au

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