WEBSITE USHERS IN NEW SEASON OF SERVICE AND COST-CONTAINMENT

Nancy Cole, CTR, J. Jackson-Thompson MSPH, PhD, S. Vest, CTR, Chetan Wasekar, MDMissouri Cancer Registry (MCR), University of Missouri – Columbia

Content Details

MCR prioritized items to be included on the website based on the most

pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Content Details

MCR prioritized items to be included on the website based on the most

pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Objective: To improve quantity/quality of communications and expand services, while reducing expenditures.

Methods: MCR hired a Health Informatics graduate student to serve as webmaster, reviewed other central registry websites and planned ways to utilize the website to assist hospital registrars and other users.

Results: The website is user-friendly and comprehensive. Printing and mailing costs have been greatly reduced. Users may review and/or print reporting manuals and forms. Without leaving the MCR site, users may link to other frequently used resources (e.g., SEER, ACoS, NCI, NPCR, ACS, NAACCR, DHSS) and other handy items (e.g., quick list for chemo drugs, FORDS surgery codes).

Conclusions: MCR’S website has improved our ability to communicate rapidly and successfully with our clients. By directing callers to our website, we can reduce our costs, yet effectively provide needed resources.

Future Directions

1. Site map2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Future Directions

1. Site map2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or Department of Health URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information to include

and how much?

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or Department of Health URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information to include

and how much?

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

WEB USER SURVEY SUMMARY

(1 = LOW, 5 - HIGH)

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

WEB USER SURVEY SUMMARY

(1 = LOW, 5 - HIGH)

“Update more often, please.”

“This is my first visit and I like what I see and will return to this website.”

“I use the information you offer often.  You have a great website.”

“I think it is easy to navigate. Links are clearly marked.”

Why a Website?

• With frequent changes/updates in reporting, it is difficult to get information to registrars and other cancer reporters in a timely fashion.

• In 2002, MCR spent more than $5000 to print & distribute manuals, reporting forms, surveys, etc., to more than 1200 long-term care facilities (LTCFs) and 150 hospitals. That does not include staff time necessary to prepare the mailings!

Why a Website?

• With frequent changes/updates in reporting, it is difficult to get information to registrars and other cancer reporters in a timely fashion.

• In 2002, MCR spent more than $5000 to print & distribute manuals, reporting forms, surveys, etc., to more than 1200 long-term care facilities (LTCFs) and 150 hospitals. That does not include staff time necessary to prepare the mailings!

Content Details

MCR prioritized items to be included on the website based on the most

pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Content Details

MCR prioritized items to be included on the website based on the most

pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or Department of Health URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information to include

and how much?

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or Department of Health URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information to include

and how much?

“I use the information you offer often.  You have a great website.”

“I think it is easy to navigate. Links are clearly marked.”

Future Directions

1. Site map2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Future Directions

1. Site map2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Website Trivia

• Development/approval phase: 9 months

• Go- live date: May 2003

• Number of visitors since go- live: 3,200

• Average number of visitors per day: 10

Website Trivia

• Development/approval phase: 9 months

• Go- live date: May 2003

• Number of visitors since go- live: 3,200

• Average number of visitors per day: 10

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

Web User Survey Summary(1 = LOW, 5 - HIGH)

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

Web User Survey Summary(1 = LOW, 5 - HIGH)

“Update more often, please.”

“This is my first visit and I like what I see and will return to this website.”

This project was supported in part by a cooperative agreement between the Centers for Disease Control and Prevention (CDC) and the Missouri Department of Health and Senior Services (DHSS) (#U55/CCU721904-04) and a Surveillance Contract between DHSS and the University of Missouri.

Lessons Learned: •Involve a registrar in developing/maintaining website contents.

•Monitor the site frequently to improve the timeliness of information, identify broken links, etc.

•Survey users to assess how website can be enhanced.

•Promote the website at every opportunity (e.g., presentations, exhibits, mailings, etc.).

•Creating a website was definitely worth the effort!

Why a Website?

• With frequent changes/updates in reporting, it is difficult to get information to registrars and other cancer reporters in a timely fashion.

• In 2002, MCR spent more than $5000 to print & distribute manuals, reporting forms, surveys, etc., to more than 1200 long-term care facilities (LTCFs) and 150 hospitals. That does not include staff time necessary to prepare the mailings!

Why a Website?

• With frequent changes/updates in reporting, it is difficult to get information to registrars and other cancer reporters in a timely fashion.

• In 2002, MCR spent more than $5000 to print & distribute manuals, reporting forms, surveys, etc., to more than 1200 long-term care facilities (LTCFs) and 150 hospitals. That does not include staff time necessary to prepare the mailings!

Content DetailsMCR prioritized items to be included on the website

based on the most pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Content DetailsMCR prioritized items to be included on the website

based on the most pressing needs and the availability of completed documents.

•Manuals and reporting guidelines

•Reporting forms

•HIPAA information relating to cancer reporting

•Neoplasm lists

•Abstracting resources

•MCR staff bios and contact information

•Missouri cancer reporting legislation

•Link to other sites such as ACOS, NCRA, etc.

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or health department URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information/how much

information should be included?

Development Details

Questions we answered before starting development:

– Where can server space be easily and inexpensively obtained?

– Should a University of Missouri or health department URL be used?

– Who will produce/update? – Who is our target audience? – What kind of information/how much

information should be included?

“I use the information you offer often.  You have a great website.”

“I think it is easy to navigate. Links are clearly marked.”

1. Site map

2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Future Directions

1. Site map

2. Search functions3. Interactive training modules

4.On-line reporting5.Interactive Q&A

for abstractors

Future Directions

Website Trivia

• Development/approval phase: 9 months

• Go- live date: May 2003

• Number of vis itors since go- live: 3,200

• Average number of vis itors per day: 10

Website Trivia

• Development/approval phase: 9 months

• Go- live date: May 2003

• Number of vis itors since go- live: 3,200

• Average number of vis itors per day: 10

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

Web User Survey Summary(1 = LOW, 5 - HIGH)

1 2 3 4 5

Overall scoreLikely to recommendLikely to return

Comparison othersExpectations metRelative performanceSpeed

AppearanceInfo organizationTimelinessContent quality

Ease findingEase navigation

Web User Survey Summary(1 = LOW, 5 - HIGH)

“Update more often, please.”

“This is my first visit and I like what I see and will return to this website.”