Wednesday 17 August 2016 Issue 3374

I n c o r p o r a t i n g Ta b s o n Tr a v e l

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Cheering, Not GunfirePassengers cheering for Olympic gold medallist Usain Bolt are report-edly what caused the security scare at New York’s JFK airport earlier in the week, as a disembarking pas-senger mistook the celebratory noise in Terminal 8 for gunfire and called 911. Terminals 1 and 8 were evacu-ated, which led to people running, yelling, and throwing themselves on the floor, say witnesses; but no one actually saw the shooter, because there wasn’t one. It’s not clear how the commotion spread to T1. More than twenty 911 calls were received, with many people confused and asking why everyone was running.

Win A Disney TripB e n Wo l l a n d f r o m I n f i n i t y Holidays was one of five agents across New Zealand and Australia to win a Disney gift pack as part of the Mickey’s Not-So-Scary Hallow-een incentive. Wolland won the spot prize in a random draw as part of the incen-t i v e , w h i c h will see eight agents head to Walt Disney Wo r l d R e -sort for a six-nig ht fami l . T h e re’s t wo weeks left to register for the incen-tive, which travels in Oct and will include the popular Mickey’s Not-So-Scary Halloween Party as well as VIP viewing of night-time events. See wheredreamscometrue.com.au

T h e To u r i s m Au t h o r i t y o f Thailand has put together a range of initiatives to show it’s a ‘secure and welcoming destination’ in the wake of a series of explosions throughout the country last week; but the scare doesn’t seem to be deterring Kiwi travellers.TAT’s local representative Marieanne Ouwehand says reports coming in from wholesalers highlight the senti-ment that Kiwi travellers are quite resilient, with only one cancellation noted—as far as she is aware—while Bangkok Airways also hasn’t seen any major cancellations.Ouwehand understands that anyone set to travel to the destination soon may have second thoughts, but for the most part, ‘I do think Kiwis will still visit Thailand’, she says. “Unfortu-

nately it is quite hard to gauge, but the reaction from wholesalers felt quite positive.”TAT’s new initiatives include the launch of a We Care campaign that calls for local communities to ‘pull out the stops’ when it comes to hosting tourists; and to encourage every-one working in the tourism industry to wear special ribbons that signify peace and unity. “We want to show that Thailand and the Thai people genuinely care for the well-being of all tourists. And we want tourists to know that by visiting Thai-land, they’ll make memorable travel memories and enjoy experiences that will entice them to return time after time,” says TAT governor Yuthasak Supasorn. TAT is also seeking approval for a spe-cial holiday celebrating World Tour-ism Day (27 Sep). It’s also organising special events like the Magnificent Thailand street food festival in Bang-kok (01-07 Oct), complete with street decorations, shows and a dedicated shopping street; ExpatFest, showcas-ing Thai culture, traditions and cui-sine, at the end of Sep; and it’s looking to bring back its Thailand’s Luckiest Visitor campaign. “We believe that all these special mea-sures and initiatives will help stimu-late travel during the rest of the year, and allow Thailand to reach the 2016 revenue target of 2.41 trillion Baht,” says Supasorn.

Thailand Initiatives; Kiwis Not Deterred

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FAA Okays IndonesiaI n d o n e s i a c o m p l i e s w i t h International Civil Aviation Organ-isation (ICAO) safety standards and has been granted a category one rating by the US FAA, meaning In-donesia airlines can now establish services to the US and use the code of US carriers.Indonesia’s civil aviation standards were lowered by the FAA from cat-egory one to category two in 2007, meaning it either lacked the laws necessary to oversee carriers in ac-cordance with minimum interna-tional standards, or its civil aviation authority was deficient.

EK UK/Europe ExtendedEmirates has extended sales of its economy and business class fares to the UK and Europe through to 05 Sep. Fares include Amsterdam from $1939 in economy or $7809 business companion; Barcelona from $2219 in economy or $8209 business compan-ion; London from $2069 in economy or $8069 business companion; and Paris from $1989 in economy or $7919 business companion. Business class single traveller fares are also available. The GDS has been updated or see emiratesagents.com/nz

A virtual private network (VPN) provider has warned about the risks behind using apps popular with travellers, such as Airbnb, Pokemon Go and Tinder.Airbnb in particular has been mak-ing headlines because of the security risk posed by using Wi-Fi in rentals, which is often easier to hack than public networks such as those in cof-fee shops and airports, say experts. This is because the home-owner as well as other visitors have the chance to take over the network.NordVPN unsurprisingly suggests travellers use a VPN such as the one it offers to protect themselves—and it’s advice that’s generally backed up by other experts, who say the other alternative is to not use the Wi-Fi.Meanwhile the wildly popular Poke-mon Go app creates security risks in

that users need to log in using their Google credentials. Also because it’s not available in every country, it’s shared through file sharing websites, which can be infected with mal-ware—meaning it’s important not to download unofficial versions of the game.Tinder is a popular app with travel-lers keen to hook up a date while on the road, however it keeps users’ private information even when they deactivate their accounts—and re-search has shown that information is easy to steal, so users should enter as little information as possible.Finally, travellers should be wary of cyber criminals who have created apps that look exactly like Tinder, Airbnb or Glow in order to get users’ personal and financial information. To dodge this, when making an on-line payment users should check if the payment gateway has an https URL, which mean it’s secure. They should also be wary of requests for more information than is usually required, says NordVPN.

Risks Of Pokemon, Tinder, Airbnb

MH Self TaggingMalaysia Airlines is introducing self-print baggage tags for all domestic and international flights from 18 Aug. In a move designed to ‘make the travel experience for customers fast-er and more efficient’, passengers in economy will need to print the tags at check-in kiosks located around the departure level of Kuala Lumpur In-ternational Airport and self-tag their bags before proceeding to the bag-gage drop counter. Passengers who check-in via web and mobile will also need to print their bag tags at the 50 kiosks available before proceeding to the bag drop counter. A maximum of two printed baggage tags per passen-ger is allowed at the kiosk.MH says the move is in line with its goal of simplifying check-in, and is the first phase before the carrier introduces self-baggage drop in the fourth quarter of this year.

Record Firearm HaulUS security officials are said to have seized a record-breaking number of firearms (78) in carry-on bags at airports throughout the country last week; 68 of which were loaded. Among the haul was reportedly a small number of replica grenades, a cane sword and a knife concealed in a pill bottle.

Euro-Japan FlightsJ a p a n’s M i n i s t r y o f L a n d , Infrastructure, Transport and Tour-ism (MLIT) has granted an exten-sion of the anti-trust immunity to include Iberia in the joint business between Japan Airlines, British Air-ways and Finnair, allowing the four airlines to cooperate commercially on flights between Europe and Ja-pan. Iberia is expected to join the exist-ing joint business from 18 Oct, when it will start its non-stop operations between Madrid and Tokyo.

AKL Airport AGMAuckland Airport’s 2016 annual meeting will be held at 1000 on 20 Oct at Manukau’s Vodafone Events Centre.

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A number of Bora Bora hotels have renovation plans in the works, which Tahiti Tourisme believes will make the destination even more appealing to holidaymakers. The Intercontinental Bora Bora Re-sort & Thalasso Spa, operated by Pa-cific Beachcomber is set to construct four new two-bedroom overwater villas with private pools; 10 of its ex-

isting overwater villas will be getting swimming pools; and all villas will undergo a general refresh. The work will begin in Sep and is expected to take 10 months. Meanwhile, Le Meridien Bora Bora has just completed a refurbishment with a focus on refreshing its bunga-lows and food and beverage outlets, including a revamp of its Miki Miki and Pool bars. The lagoon-side hotel has also launched a new bar, the Hap-paina Wine Bar, which offers a range of wines by the bottle or glass, as well as a new tapas menu. In addition, Conrad Hotels & Resorts is preparing to take over the Hilton Bora Bora Nui Resort & Spa in a move that will see the property re-open as the Conrad Bora Bora Nui in early 2017, following a multi-million dollar refurbishment, as reported in Travel Today 16 Jul. “It’s hard to believe Bora Bora can get better, but with these new look prop-erties the Peal of the Pacific is set to take on a striking new sheen,” adds Tahiti Toursime’s Robert Thompson.

Bora Bora Upgrades To Bring New Look

Peru EarthquakesViva Expeditions has advised of earthquakes in Colca Valley, Peru which have killed at least four peo-ple, including an American tourist who died when part of his hotel col-lapsed. Viva says it is monitoring the situation and didn’t have passengers travelling there. Colca Canyon is a popular tourist destination in the Peruvian Andes, and is the second deepest canyon in the world.

More Euro HotelsSTR’s Jul 2016 Pipeline Report shows 148,483 rooms in 966 projects under contract in Europe, representing a 13% increase compared with Jul 2015. In addition, Europe reported 63,353 rooms in 424 projects in construction for the month, an 18.4% increase in year-over-year compari-sons. Among the region’s key mar-kets, Greater London reported the most rooms in construction with 5400 rooms in 32 hotels; followed by Istanbul (4192 rooms in 24 hotels); Moscow (3632 rooms in 15 hotels ); and Greater Berlin with 2467 rooms in seven hotels.

New Westin For DarwinConstruction of a AUD250 million luxury hotel on the Darwin Water-front will begin next year, says Tour-ism Australia. The Westin hotel is expected to be completed by 2020, supporting the growing demand for high end ac-commodation options in Australia’s north, says TA.

Exotic DMC AwardedExotic Holidays says its DMC partner in India, Travel World Experiences, has been awarded first place at the National Tourism Awards 2014 -2015 under Category One of Travel Agents/Inbound Tour Operators.

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Flying Raro, Raro, RaroNow flying 3 times a week from Auckland^schedule subject to change.

AUGUST‘California Dreaming’ Agent BreakfastAuckland: Mon 22, Ostro Brasserie, 0700-0900

Lindblad Expeditions Agent BreakfastsAuckland North: Tue 23, Takapuna Boating Club, 0715.Auckland South: Wed 24, Urban Soul Cafe, 0715,Wellington: Thu 25, Amora Hotel, 0715,

SEPTEMBERBula Marau Fiji Roadshow - Couples & LuxuryTauranga: Mon 05, Mills Reef Winery, 0700-0930.Hamilton: Mon 05, Ferrybank Reception Centre, 1730-2015.Christchurch: Tue 06, Peppers Clearwater Resort, 1730-2015.Wellington: Wed 07, InterContinental Hotel, 1730-2015.Auckland: Thu 08, Pullman Hotel, 1730-2015.Auckland North Shore: Fri 09, QBE Stadium, 0700-0930.

AccorHotels ShowcaseAuckland: Tue 06, Pullman Auckland’s Princes Ballroom, 1600-2000.

Discover AmadeusAuckland: Tue 13, Rydges, 59 Federal Street, Cnr Kingston Street, 0800-1115.

Globus & Cosmos Europe/UK Launch 2017Dunedin: Thu 15.Christchurch: Mon 19.Lower Hutt: Mon 19.New Plymouth: Tue 20.Kerikeri: Tue 20.Whangarei: Wed 21.Timaru: Thu 22.Invercargill: Mon 26.Hamilton: Mon 26.Auckland, West: Mon 26.Auckland, North: Tue 27.Tauranga: Tue 27.Queenstown: Tue 27.Auckland, East: Wed 28.Napier: Wed 28.Nelson: Wed 28.Blenheim: Thu 29.Venues and times tba.

The Travel Corporation 2017 Launch EventAuckland: Wed 21, venue tbc.

Destination NSW Agent Quiz NightsAuckland: Tue 27, Albion, 119 Hobson Street, CBD, 1730-1900.Christchurch: Wed 28, Lonestar Riccarton, 364 Riccarton Road, 1730-1900.

OCTOBERGlobus & Cosmos Europe/UK Launch 2017Wellington: Mon 03Pukekohe: Tue 04.Palmerston North: Wed 05.Venues and times tba.

Industry Diary

World OutGames 2017The 10-day World OutGames IV will be held in Miami 26 May-04 Jun and will showcase 34 sports and more than 450 events across the areas of sport, culture and human rights. Ev-ery four years the event brings to-gether LGBT athletes, but is open to all, regardless of sexual orientation. Registration is open to those 18 years and older. However, a specific youth program for those 14-17 will be coor-dinated in partnership with Pridelines Youth Services, a Miami based not-for-profit which offers a safe place for LGBT youth, adults and allies.The registration package includes wel-come bag, admission to opening and closing ceremonies, shirt, access to OPEN sports and culture events and souvenir program book, participa-tion medal, transportation pass, and unlimited access to festival village. See outgames.org

An agency that specialises in hosted tours to sporting events is looking to open its tours up to the trade distribution, saying it believes there’s a gap in the mar-ket for such a service here—and agents may be missing out on bookings as a result.Sporting Tours (formerly Stars Sports Tours) has a long history of hosting tours to events like the Hong Kong 7s, FIFA World Cup in South Africa, and Rugby World Cup, says sales and marketing manager Dar-ren Driver. Many tours are hosted by well-known personalities such as Willie Kay (motor racing) and Des Coppins (Melbourne Cup).The company is now looking to work with the local trade, and wants agents to know its focus is on working with them, not using them for their database.“We want to support the trade with our product offering—we feel that there are limited options available for the trade to book,” says Driver.

“We have awesome packages avail-able, and pay commission to the agents not a finder’s fee. We also have a strict policy here to work with agents, we would never directly mar-ket to an agent partner’s customer.”Agents who are unfamiliar with booking sports travel shouldn’t have to lose a booking as a result, and Sporting Tours can offer expertise on

Sporting Tours Looks To Agentsa range of events, says Driver. “We are more than happy to look at all and any opportunities that arise with agents,” he says. “We will happily work with agent partners on groups, for instance if they have a local sports team wishing to attend an event or something similar.”For more information contact info@sportingtours.co.nz

Mooloolaba Whale Swimming SuccessJust one month into the 2016 Swim with Humpback Whales season, Sunreef Mooloolaba has had more successful swims than ever before. “It seems there are more whales and calves around for this time of the season—and they seem more curious as well,” says Sunreef ’s Dan Hart. The 2016 season will run until 23 Oct and clients are encouraged to book in early to secure their spot. The four-hour tour is limited to just 20 guests per departure and costs AUD149pp, including wetsuit and snorkelling gear hire. See sunreef.com.au

Pic: Katie Jac

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Air New Zealand is an iconic brand in New Zealand, a well-regarded airline globally and has been achieving year-on-year profitable growth. To drive our continued commercial success, we are committed to building a world class global sales team. We are setting up a new Sales Operations team that will provide best practice and consistency of approach in our sales strategies and to develop internal capabilities. A number of new positions have been created within this team including a Global Sales Capability Manager.

The Global Sales Capability Manager is a critical position that will be working closely with our global Sales Leadership Team. You will be developing and leading the global Air New Zealand Sales Development Hub to raise customer-facing sales capability in all NZ and offshore sales functions by developing and delivering best practice sales and sales management skills, systems, product and competency training, so that the Air New Zealand Sales Development Hub is recognised within the airline industry as a world leader in the development of sales training and development. You will be a senior peer to the Sales Managers as an internal sales expert, providing coaching and mentoring to this population globally to help assess, measure and enhance the performance of revenue generation activities, ensuring the Professional Sales Coaching and Professional Selling Skill sales capability workshop material is being delivered, creating the overarching ‘Air NZ Way for Sales’.

The ideal candidate will be a sales veteran, ideally from within the travel industry. Well respected in the market for your success in sales leadership and proven track record in building high performing sales teams, you operate with a high degree of professional integrity. You have the gravitas and exceptional people skills to coach and mentor senior sales leaders. You are passionate about sales and come with a suite of sales management toolkits, methodologies, frameworks and best practices. Global travel to Air New Zealand offices is a pre-requisite of this role.

This role is critical for the long term sustainable success of our Global Sales teams and has very tangible value-add to the commercial outcomes of the organisation. If you are interested in being part of this exciting journey, please put forward your application with your CV and a cover letter outlining your experience and interest in this role.

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Brighton’s New TowerThe world’s ta l lest mov ing observation tower has opened on the Brighton seafront in England. The British Airways i360 allows visitors to travel 137m up to a glass viewing pod. Visitors rise up a thin steel tower to get to the pod, and the unusual shape means it’s already earned nicknames includ-ing the Brighton Pole, iSore, the supersized lollipop and a few that aren’t safe for publication, accord-ing to local reports. ‘Flights’ take 20 minutes during the day and 30 minutes after 1800, when it turns into a Sky Bar. Tickets are from GBP13.50 for adults and GBP6.75 kids. See britishairwaysi360.com

Sydney, as well as regional New South Wales, has a calendar full of events for the remainder of the year, advises Destination New South Wales. Highlights include the two-day annual Deni Ute Muster in Deniliquin, also known as the Ute capital of world. Lo-cated 750km south-west of Sydney the event, to be held 30 Sep-01 Oct, will include live music concerts, with Keith Urban and James Reyne as headline acts, bull riding, whip cracking, wood chopping demonstrations, helicopter rides, camel rides and more. Another highlight is set to be Rally Australia, the annual Australian leg of the FIA World Rally Championship, to be held 17-20 Nov at Coffs Harbour. The competition will feature some of the

world’s greatest drivers, including multi-million dollar factory teams from Germany, France, Korea and Britain, plus top privateer outfits from around the world and Australia. See visitnsw.com for more.

Full Calendar For Sydney And NSW

New Maldives Resort Opening In OctSoneva will open a new property in the Maldives in Oct, and says the new resort will ‘embody the brand’s ethos of intelligent luxury’. Soneva Jani will comprise 24 water villas and one island villa, with extra island villas planned at a later stage. Each water villa has a private pool and opens to its own stretch of lagoon, while some offer slides directly from the top deck into the lagoon below. Guests will be able to take part in yoga, cycle along island trails, discover the lagoon’s marine life, head out on a dolphin cruise or a Robinson Crusoe picnic. The soft opening is planned for 01 Oct, with an official opening date of 05 Nov.

Ethiopia Risk ReviewedThe New Zealand Ministry of Foreign Affairs and Trade has reviewed its trav-el advice for Ethiopia, and says there are no changes to its travel advisory risk levels. It continues to advise against tourist and non-essential travel to the country. See safetravel.govt.nz/ethiopia

Outback QLD RacesOutback Queensland’s annual Birdsville Races (02-03 Sep) is this year set to highlight the Simpson Desert’s vast array of desert flowers; which lo-cals say are the best in 20 years, thanks to rain in the region. More than 7000 race goers are expected to flock to the region for the event. General entry is AUD25 on the Fri and AUD30 on the Sat. See birdsvilleraces.com

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From the glam of West Hollywood the Kiwi group headed to Ana-heim. While well-known as home of the Disneyland resort, the des-tination continues to evolve and expand and now truly offers some-thing for all ages and tastes.Most agents in the group had been to Disneyland before—however on this trip all of them mastered the art of the FastPass systems and the single rid-ers lines, which the agents say could save clients from hours of queuing at the parks (more on those tomorrow).

Another surprise hit was the Disney character breakfasts—which are open to the public (not just those staying at the Disney hotels). While many of the agents said they have sold the breakfasts, a number of seasoned consultants said they just weren’t aware of just how good the experience was. While diners of all ages can join in the fun, it’s also a non-stressful way for younger travellers to get their sought after character photos and autographs.

The Happiest Place On Earth Evolves

Getting Around L.A Karmel Shuttles has released a new transport package in response to demand for flexible part-day tours. Called ‘GO where you want to GO!’ the concept basically offers a three-hour commissionable DIY tour for USD175 or a five-hour tour for USD290. The pricing is for up to nine passengers and extra hours are available for an additional USD55per hour.The tours are not narrated and more of a shuttle service but give clients the flexibility to go wherever they want in LA and Orange County, whenever they want, says Karmel Shuttles’ Deb Martin. “We’re expecting this product to be popular with Kiwis because we know they quite like to do their own thing, but with this pricing for up to nine people it really makes it af-fordable for those travelling in small groups,” says Martin.Itinerary suggestions are available, or clients can put together their own. Wholesalers have details.

For clients looking for an affordable Anaheim hotel with extra space, the brand new Residence Inn at Anaheim Resort is an ideal option. Located in walking distance to the Disneyland Resort area, the 294-suite property sports suites which it says are designed for real living. Each has a full kitchen, bar seating and lounge.

The property’s Kids’ Suite product sleeps up to eight people. It features a kids’ themed-room with a bunk bed (and a private bathroom) adja-cent to a separate adult suite.Buffet breakfast is included in the room rate, along with Wi-Fi access, and a Pizza Hut Express is due to open on-site soon. For those look-ing to relax there’s a sixth floor pool area which has a heated pool, splash zone for kids, an oversized hot tub and for the evenings—a fire pit area.The property is located close to the convention centre for those in Ana-heim on business and there is a 24-hour CVS pharmacy/grocery store across the carpark. Grocery delivery can also be arranged.

All-suite Family Fun At New Anaheim Hotel

Back In 2017Disneyland’s Rivers of America and Disneyland Railroad attractions are currently closed, as development of the new Star Wars themed land gets under-way. Rivers of America will sport a new riverbank and the new-look Disney Railroad track will travel over a new elevated trestle when both re-open mid-2017.

Live At TomorrowlandLive music is back at Disneyland’s Tomorrowland Terrace Fri-Suns. Dif-ferent bands will be on stage daily for clients who want to listen to some mu-sic under the moonlight at the park.

1 Andrea Matheou, House of Travel with Pluto. 2 Logan Carr, Flight Centre and Stacey Lee-Siataga, Orbit in the Teacups. 3 Lauren Thorne, APX with Dale. 4 QFs Felina Wright with peanut butter & jelly pizza at Goofy’s Kitchen. 5 Stacey Lee-Siataga, Orbit with Goofy.

To celebrate the launch of the Air New Zealand and United Airlines Alliance, we are giving agents the chance to win a VIP trip to watch the All Blacks vs Ireland in Chicago and The 49’s vs Saints in San Francisco.

Plus exciting weekly prizes announced every Friday on Travel Today.

Go to www.airnzagent.co.nz/nz-and-ua-alliance-incentive to find out how to enter the draw.

The Air New Zealand and United Airlines Alliance Incentive

Win big!

Travel Today, Wednesday 17 August 2016 Page 7