week 3 reflection

7/23/2019 Week 3 Reflection

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Week Three Team Reflection

Learning Team B

LDR/531

December 15, 2015

Mr. ar! Win"er

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Week Three Team Reflection

#$mero$% thing% can create a barrier for inter&er%onal comm$nication. The in"icator of

the mo%t &roblem% among%t the 'orkgro$& i% the (ilence Barrier. The rea"ing e)&lain% that %ilent

comm$nication i% both common an" &roblematic *Robbin% + $"ge, 2013-. eo&le choo%e to

not comm$nicate 'hen there i% a lack of tr$%t in management or in the c$lt$re of the com&an!.

The team cho%e %ilence a% the to&ic of "i%c$%%ion for a comm$nication barrier, 'hich i% "efine"

b! the ab%ence of information. Thi% 'eek the gro$& "i%c$%%e" %ome e)am&le% of ho' %ilence

effecte" the o&eration% in the 'ork&lace.

(ilence, a% a barrier to effecti e comm$nication can mean %o m$ch "e%&ite the lack of

comm$nication. (ilence in an! relation%hi& *&rofe%%ional an" &er%onal- can be mi%inter&rete"

an" ma! ca$%e a mi%$n"er%tan"ing. t i% ea%! to ignore &roblem%, b$t thing% 'ill e ent$all! be

re eale" at one &oint an" ma! e%calate "ramaticall!.

% a &re io$% manager, ean e)&erience" coming acro%% man! conflict% bet'een

em&lo!ee% 'here %ilence &la!e" a factor a% a barrier to effecti e comm$nication. % one

em&lo!ee trie" to remain &rofe%%ional an" %ta! %ilent abo$t her i%%$e bet'een another co'orker,

the co'orker mi%inter&rete" a% %omething that "i" not bother her. D$e to the em&lo!ee not

%&eaking o$t an" comm$nicating ho' %he felt, her co'orker felt that it 'a% oka! to contin$e to

treat her the 'a! %he 'a% treating her. fter a 'hile of acce&ting the erbal ab$%e from her

co'orker, thing% e%calate" $ickl! to 'here %he co$l" not han"le it an" %tarte" a erbal

confrontation on the %ale% floor. Thi% 'a% not a goo" reflection on her%elf a% 'ell a% the com&an!.

f %he ha" %&oken $& in the beginning an" ma"e her co'orker a'are of ho' %he felt, it co$l"

ha e been &re ente". (ince ean 'a% not a'are of the %it$ation, there 'a% no 'a! for her to

reme"iate the i%%$e.

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&otential to %&eak more than 'or"% . 9rom 'ithin onah:% inter&er%onal interaction e)&erience%,

he &o%it% the i"ea of strategic silence an" it being a &rofo$n"l! &o'erf$l in%tr$ment in term% of

comm$nication. rimaril! %&eaking, %$b%tit$ting "irect emotional e)&re%%ion% relating to an

interaction 'ith %ilence, i% tactical in nat$re. (ho$l" the effort be con%cio$% or not, %$ch %ilence

'ork% to %trategicall! beget a "e%ire" o$tcome. Teetering the line bet'een erbal an" non; erbal,

occ$rrence% %eem a "iffic$lt thing for mo%t to recogni<e, b$t 'hen it i%, it can be telling of a $%er%

mani&$lation effort% to'ar" %elf intere%t%. (trategic %ilence a&&ear% in man! con%tit$te" form%

an" i% a "!namic learne" beha ior, 'ith e)change r$le% that are in"i i"$all! negotiate" in "!a"ic

comm$nication %it$ation%.

The team ha% "i%co ere" that each %cenario of %ilence ha" the %ame re%$lt. That feeling%

can be h$rt, &eo&le can feel "i%re%&ecte" an" the %it$ation boil% o$t of control. t &ro e% that

%ilence i% not the o&tion an" i%%$e% %ho$l" be a""re%%e" imme"iatel!. f there i% a change in a

co'orker:% facial e)&re%%ion that %eem% that the! 'ere offen"e" or the fre $enc! of

comm$nication "ecrea%e%, &eo&le %ho$l" reach o$t to %ee 'hat i% going on. The (ilence Barrier i%

a killer of comm$nication an" &ro"$cti it! in the 'ork&lace.

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Reference%

Lea"er%hi& in >rgani<ation%. *?$kl, ., 2011-. Eigth Edition . ear%on. @ni er%it! of lban!

(tate @ni er%it! of #e' ?ork.

Robbin%, (., + $"ge, T. *2013-. Organizational Behavior *15th e".-. #e' ?ork, #e' ?orkA

ear%on.

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