week 3/16: problem space and experience frameworks

Interaction Design

INTERACTION DESIGN: PRINCIPLES & PRACTICES !ADS 765, ADS 560, INDD 578 (3 credits) Fall 2014!!Tuesday 6:00–9:00p A&D 313 Lawrence Campus, BEST245, Edwards Campus.03

Sep 9: Exploring Problem Space

User Experience Frameworks

© HumanCentered 2004, All Rights Reserved! Interaction Design

Week Date

LECTURE & DISCUSSION EXERCISE

For Wk 3 Sep 9

Understanding, Conceptualizing IxD,

Cognition

Come to class prepared to discuss Chapters 2-4 of the

Preece text

Do the authors’ Calendar/Planner analysis

assignment on P.60

For Wk 4 Sep 16

Read Chapters 4, 5. Social Interaction

Emotional Interaction (discuss online)

Read Erickson’s “Five Lenses: A Toolkit for Interaction

Design” !

https://drive.google.com/file/d/0B36lum-QNuqxTC1oVlRaR3FwSWc/edit?usp=sharing

COURSE SCHEDULE

TONITE

next

week




http://www.slideshare.net/KMcGrane/foundations-of-interaction-design-presentation

Review: History and evolution of IxD

http://www.slideshare.net/KMcGrane/foundations-of-interaction-design-presentation


The Hardware-Software Duality


Interaction Design was conceived and developed as an answer to the problems

created by computer science

Focus on users Find alternatives to existing norms Use ideation and prototyping Collaborate and address constraints Create appropriate solutions Draw on a wide range of influences Accept and incorporate emotion

Build useful, usable offerings


softwarehardware

software enabled hardware tools


hardware software

intelligent offerings knowledge-based systems

live/living experiences

3


2.Understand & Conceptualizing

Interaction

• Conceptual Models • Interaction Types • Paradigms, Theories, Models,

Frameworks


Exploring Problem Space


problem space

design space


*

space of what’s

acceptable to designer

space of what’s

acceptable to client

space of what’s

acceptable to user

–Charles Eames


*

space of what’s

acceptable to designer

space of what’s acceptable to client/sponsor

space of what’s acceptable to

user


dig here

exploringproblem space

for buried treasure

starthere

Design should never go on in a vacuum. Knowing the context is key


Synthesized User Archetype: Amy & Family

Mother: Amy Father: Jeff Infant:Crystal Sibling: Cody Grandmother: Diane {

The baseline unit of analysis, and the target for design should be those needs, desires and requirements of the nuclear family, with the common extension to an assisting mother/grandmother role player.

Day-In-The-Life Research of Targeted Users

Participants In the Study: Violetta & Cynthia, Leeann & Joseph, Nichole & Mark, Blake & Terry, Rosie, Cynthia & jacob, Ruth & Cael, Mandy & Cody, Estella & John, Ashley, John, Lisa, Randy

EMOTIONAL

SOCIAL/CULTURAL

SPIRITUAL

INDIVIDUAL

INTELLECTUAL

PHYSICAL

Comfort

Staff Attitudes

Communication

On-State / Off-Stage

InsensitivityAmbient Noise

Atmosphere

Way-Finding

Privacy

Image Projection

Place For!Personal Items

“Crash Places”

Compartmentalization Prenatal Education

OrientationPreparation

Passiveness

Assertiveness

Fear

Uncertainty

Sense of Safety

Anxiety

Scheduling

Roles

Advocate

Trust

Celebration!

Honoring

Authority

Entrance

Exit

Sleep

Exercise

BondingPersonal Hygiene

Where To Work?

Online Access

Embarrassment

Where To Park?

Courtesy

Civility

Show Me How

A Baby Sitter

Rite of Passage

Myth

Music

Boundaries Phone Accessibility

UltrasoundCreated Experiences

Helplessness

Endearment Time

Racial Discrimination

Matriarch

Patriarch

Surprise!Disappointment!

Class Distinctions!

Symbols

Genuine Gestures

Empty GesturesConstructed Meanings

Story

Dialog

Confidence

Exceptions

Noise

My Body

Learning

Development

Meet Granddaughter!

Meet Little Sister!

Meditation

Analysis: User Experience Touchpoint Universe

Algorithm!Ambience!Assertion!Authority!Availability!Blocked!Bonding!Captive Audience!Celebration!!Class Distinctions!Communication!Communion!Compartmentalization!Confidence!Constructed Meaning!Conveniences!Counseling!Development!Dialog!Disappointment!Distraction!Empty Gestures!Endearment!Entry Experience!Ethnic Discrimination!Exceptions!Exit Experience!Family Event!Fear!Flow!Genuine Gestures!Grandma/Matriarch!Greeting!Helplessness!Honoring!Hosting Competence!Image Projection!Interpretation!Leaning!Matriarch!Meditation!Meet Granddaughter!!

Meet Little Sister! Morphing Moving On Music My Body Myth Noise Online / Offline On-Stage / Off-Stage Passiveness Patriarch Perceived Control Perceived Risk Perceived Time Prenatal Education Preparation Privacy Procedure Process Explanation Relationship Rite of Passage Ritual Roles Sense of Comfort Sense of Safety Show Me How Soul Staff Attitudes Story Surprise Symbols The "Campfire" The Necessary People Transformation Trusted Guide Ultrasound Symbolism Uncertainty Way-Finding What to Wear? Where to Eat? Where to Park? Who's Watching Kids?

EMOTIONAL

SOCIAL/CULTURAL

SPIRITUAL

INDIVIDUAL

INTELLECTUAL

PHYSICAL

Comfort

Staff Attitudes

Communication



Atmosphere

Way-Finding

Image Projection


“Crash Places”

CompartmentalizationPrenatal Education

Orientation

Passiveness

Assertiveness

FearUncertainty

Sense of Safety

Anxiety

Scheduling

Advocate

Authority

Entrance

Exit

Sleep

Exercise

Personal Hygiene

Where To Work?

Online Access

Embarrassment

Where To Park?

Courtesy

Civility

A Baby Sitter

Music

BoundariesPhone Accessibility

Ultrasound

“Transformation / Rite of Passage”

!!Women, couples and families are transformed in various ways by the experience of childbirth. The process has physical, emotional, cultural and spiritual dimensions. These symbols that must not be ignored, but rather honored. !!How to facilitate and sensitively foster this transformative experience?

Analysis: Emergent Themes

Helplessness

Time


Surprise!

Disappointment!

Class Distinctions!

Empty Gestures

Dialog

Exceptions

Noise

My Body

Created Experiences

Constructed Meanings

MeditationGenuine Gestures

Myth

Confidence

Privacy

Preparation

Roles

Trusted Guide

Celebration!

Honoring

Bonding

Show Me How

Rite of Passage

Endearment

Matriarch

Patriarch

Symbols

Story

Learning

Development

Meet Granddaughter!Meet Little Sister!

EMOTIONAL

SOCIAL/CULTURAL

SPIRITUAL

INDIVIDUAL

INTELLECTUAL

PHYSICALComfort

Staff Attitudes


Atmosphere

Way-Finding

Image Projection


“Crash Places”

CompartmentalizationPrenatal Education

Orientation

Passiveness

Assertiveness

FearUncertainty

Sense of Safety

Anxiety

Scheduling

Advocate

Authority

Entrance

Exit

Sleep

Exercise

Personal Hygiene

Where To Work?

Embarrassment

Where To Park?

Civility

A Baby Sitter

Music

Boundaries

Helplessness

Time


Disappointment!

Class Distinctions!

Empty Gestures

Confidence

Exceptions

Noise

My Body

Privacy

Honoring

BondingGenuine Gestures

Meditation

“Celebration & Remembrance”

!After an anxious and emotional period of days, weeks and months, there is cause for celebration! A new baby–a little sister, a grandson, a great grandson enters the world. It's a major life event, not just a clinical procedure.!!How to facilitate this celebration ritual in a tasteful, memorable way?

Communication

On-Stage / Off-Stage

Online Access

CourtesyMyth

Phone Accessibility

Ultrasound

Surprise!

Dialog

Preparation

Roles

Trusted Guide

Celebration!

Show Me How

Rite of Passage

Created Experiences

Endearment

Matriarch

Patriarch

SymbolsConstructed Meanings

Story

Learning

Development

Meet Granddaughter!Meet Little Sister!


EMOTIONAL

SOCIAL/CULTURAL

SPIRITUAL

INDIVIDUAL

INTELLECTUAL

PHYSICAL

Co-Managers of the Experience

!Pregnant women and couples enter the healthcare system to seek the safest, most humane and affordable prenatal, delivery and postnatal infant care. They don't check their minds, cares, or autonomy at the door. Choices and a perceived sense of control must be afforded them as informed, co-constructors of the care experience. !!How to "smooth the corners" in care interactions, providing information, conveniences, amenities and, most importantly, positive send-offs? How to avoid disappointments, affronts?



Atmosphere

Image Projection

“Crash Places”

Compartmentalization

Passiveness

FearUncertainty

Anxiety

Exit

Sleep

Personal HygieneEmbarrassment

Myth

Music

Helplessness


Surprise!

Disappointment!

Class Distinctions!

Empty Gestures

Noise

Privacy

Roles

Celebration!

Bonding

Rite of Passage

Created Experiences

Endearment

Matriarch

Patriarch

SymbolsConstructed Meanings

StoryComfort

Staff Attitudes

CommunicationWay-Finding


Prenatal Education

Orientation

Assertiveness

Sense of Safety

Scheduling

Advocate

Authority

Entrance Exercise

Where To Work?

Online Access

Where To Park?

Courtesy

Civility

A Sitter

BoundariesPhone Accessibility

Ultrasound

TimeDialog

Confidence

Exceptions

My Body

Preparation

Trusted GuideHonoring

Show Me HowGenuine Gestures

Learning

Development


1. Comprehensive Orientation System

2. User-Centered Facility Affordance Features

3. Themed Environment 4. Program of Mother/Family-

Perceived Control 5. Recording & Remembering 6. Legacy Organization

Affiliation

Latent Opportunities

What it is: The embedded knowledge underlying the Center packaged for consumers !!Purpose: Support user audiences by need and circumstance with guidance of what to expect over the span of the pregnancy. Curriculum extends from prenatal care and testing to the hospital labor & delivery experience, and postpartum experience.!!Content Areas: the process, the culture, the site and facility of IMC Women & Newborns' Center. Proprietary health information content. Links to the best content available worldwide. Rules of engagement, feedback and dialog.!!Delivery: Print "Welcome & Orientation" package: pocketed brochure with CD/DVD "users guide"; invitation to join the program; schedule of classes. On-site closed-circuit interactive content delivery to in-patient families. Website-delivered content and curriculum. On-site library.

{

Hospital Care & Delivery Experience

Prenatal Postpartum{Comprehensive

Orientation System

Family-Centered Affordances

Family "Day Room". Semi-private windowed space just for immediate families to bond and share subdued interaction in a warm, welcoming area outside of the mother's patient room. Qualities: Natural light, deck/porch for fresh air, natural sounds, spot/ambient lighting, niche areas with sofas and reconfigurable pull-up seating. Destination for postpartum walking. !! Dedicated, Family Waiting and Life Management Space for use by longer-term attending birth-parents (Jeff) and family (Diane). The point is to parse this special population out of the routine waiting space and give them the area and semi-privacy they need to manage a long-term family care problem!!• Shower and restroom facilities!• Kitchenette with sink and microwave!• Tables!• Work Desks & Phone!• Public Desktop Computer!• WiFi Network "Hotspot" Access !

• Inscribed Surfaces. Surprising, playful, thoughtful poems and children's rhymes engraved or screen-printed on interior and exterior garden area surfaces –often in unexpected places. Children's rhymes, etc.!

• Exhibit: "Infant Delivery & Care Across The Generations & Cultures". Permanent wall/hallway sponsored exhibit. This is a series of well researched and and produced panels offering an historical and multicultural context of the childbirth ritual in photographs, illustrations, encased artifacts, recorded personal anecdotes of well known and anonymous persons.!

• Child Waiting Area. Supervised, with toys, models, small library, interactive "themed" infotainment. Info for "Crystal’”: "what's happening to mommy and us"!

• "Generations Footprint Mosaic Project". Ongoing, sponsored artwork: Fathers make the infant's print and the prints are combined and used by an artist in a colorful series of mixed-media celebration works.

Themed Environments

• Choice of soft natural sounds and music options in L&D and postpartum mother rooms!

• Choice in meals, and options for call-in delivered food!

• Choice of baby blanket!• Privacy in MFM testing areas!• Choice of entertainment on in-room television or

portable lap-held device: DVD, cable!• User-controlled in-room zoned lighting!• Picture ledge, shelves or nearby windowsill to

display family photos, gifts, flowers!• Cellular signal access areas (if not throughout IMC)!• WiFi hotspot throughout facility or in selected areas!• Speakerphones in rooms for family conference calls!• Fold-out chair and sofa to bed for family seating and

spouse/mother overnight sleeping!• Cabinets in L&D rooms for personal items!• "House Mother" trained volunteer position to interact

between care staff and families, to try and fill-in, where necessary for missing role-player support to mother!

• Carrying cart for transporting luggage, gifts and family stuff into and out of the Center

Co-Managers of the Experience

• Residential Hotel Entryway and Lobby Atmosphere. Desk for staff/volunteer greeter/concierge!

• Family "Day Room". Semi-private windowed space just for immediate family !

• Semi-privacy in MFM testing areas!• Outdoor Garden Porch Space

conducive to walking, sitting, visiting !

• Library Book Store titles on relevant women and newborn issues !

• Interior Public Hallway Exhibit Opportunities !

• Branded Gift Boutique !• Office & Boardroom for the

Center's "Legacy Organization"

Public & Semi-Public

Spaces

Extending the customer relationship long after the hospital delivery experience –even inter-generationally!!• Inclusive Membership and ongoing affiliation in a women's and

family-centered non-profit organization!• Acknowledging and reinforcing values of sisterhood and family !• Branded Welcome Package rides on the branded Knowledge

Orientation Program offered to mothers entering the system!• Invitation overtly extended upon and following the hospital

"Goodbye Experience" !• Follow-up interaction with mothers!• Advisory Board to IMC's "(Named) Women & Newborns Center"!• Legacy Newsletter and Yearbook!• Volunteer service and affiliation opportunities to members• !• Sponsored Education Components: lectures, events!• Invitations for feedback and ongoing community interaction

{Hospital Care &

Delivery Experience

Prenatal Postpartum

Legacy Affiliation & Participation


3. Cognitive Aspects

• Attention • Perception • Memory • Learning • Reading, Speaking, Listening • Problem Solving, Planning,

Reasoning, Decision-Making • Information Processing • Distributed Cognition • External Cognition


Terry Winogradhttp://designinginteractions.com/interviews/TerryWinograd

Three Main Ways of Interacting 1. manipulation 2. locomotion 3. conversation

http://designinginteractions.com/interviews/TerryWinograd


Guiding Value of UX Simplicity At Google

Sergey Brin, Larry Pagehttp://designinginteractions.com/interviews/Google

http://designinginteractions.com/interviews/Google


Discovering others’ mental representations, models


Margaret Mead


There is this well-known native American saying: “Do not judge your neighbor until you walk two

moons in his moccasins.”


Problem description, definition & diagnosis

The joy and art of finding things out...


http://www.youtube.com/watch?v=pqDm3gZNZPM




Larry Tesler (Xerox PARC, Apple, Amazon, Yahoo!)

Q: Are there any unbreakable “laws” in interaction design?

A: Just one. Design for the users.


Q: What personal qualities do you think make a good interaction designer? A: Enough confidence to believe you can solve any design problem and enough humility to understand that most of your initial ideas are probably bad. Enough humility to listen to ideas from other people that may be better than your own and enough confidence to understand that going with other people’s ideas does not diminish your value as a designer. True concern for the comfort and happiness of other people, including your users and your teammates. If you’re not teammate friendly, your products won’t be user friendly. That does not mean you should cave in under pressure on an important issue when you have data that supports your opinion. But it does mean you should judge success by the success of the product and the team, not just by the success of your own narrow contribution. There are lots of other desirable personal qualities for a designer, such as attention to detail, objectivity, appreciation of humor, appreciation of esthetics, and appreciation of data about users and usage.

Interaction Design

INTERACTION DESIGN: PRINCIPLES & PRACTICES !ADS 765, ADS 560, INDD 578 (3 credits) Fall 2014!!Tuesday 6:00–9:00p A&D 313 Lawrence Campus, BEST245, Edwards Campus.

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Sep 9: Exploring Problem Space, User Experience Frameworks