week 5 - ch05 hotel ems (mel)

8/3/2019 Week 5 - Ch05 Hotel Ems (Mel)

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Hotel EnvironmentalManagement System (EMS)Chapter 5

Learning Objectives Gain an understanding of

the objectives and benefits of EMS in hotels

sources of energy

the types of EMS in hotels

energy conservation

water conservation

waste management green building certifications

EMS implementation in hotels


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An Environmental Management System(EMS) is a set of processes and

practices that enable an organization to

reduce its environmental impacts andincrease its operating efficiency.

Source: www. epa. gov

What is an EMS?

Systematic way of managing anorganizations environmental affairs

Based on Plan-Do-Check-Act Model (PDCA)

Focused on Continual Improvement ofSystem

Addresses immediate and long-term impactof an organizations products, services andprocesses on the environment.

A tool to improve environmental performance
http://www.epa.gov/http://www.epa.gov/


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EMS Model

Policy

Planning

ImplementationCheckingCorrective Action

ManagementReview

Based on the

P-D-C-AModel, Plan-Do-Check-Act

Green Hotels

Green Hotels are also referred to as earthfriendly inns, eco-friendly lodging, eco-lodges, eco-hotels, and eco-resorts.

These hotels feature innovative and

imaginative programmes for conservingnatural resources, reducing waste,minimizing pollution, while maximizingsustainability.


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Objectives of EMS

To comply with Government Regulations Regulatory pressure and incentives will influence

businesses to fossil fuel, renewable energy, water use and garbage

To control costs via energy, water and wastemanagement savings price pressure to fossil fuel use over time;

true for waste and water--but to a lesser extent

Reduced energy, water and waste disposal billsgo directly to the bottom line i.e. profits

Increase Revenue Hotels are installing allergy-free rooms and

selling them at a premium i.e. higher room rates

Guests and meeting planners are starting topatronize hotels that care about environment

Positive image of a caring, environment-friendlyhotel can be used to differentiate itself from the

competition

Customer concern for the environment isgrowing

Benefits of EMS: Why Green Your Hotel?


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Benefits of EMS: Why Green Your Hotel?

Improved Public Image Show that hotel is a responsible business

Hotels are advertising their green virtues anddemonstrating their concern to customers

Improved Work Environment

Recruiting: some people prefer to work for greenbusinessesespecially younger professionals

toxic products = health risks to staff Healthy indoor air quality (IAQ) may lead to

improved productivity


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Hotel Environmental

Management Best Practices:

Energy

Water

Waste

How to Green Your Hotel:What is Meant by Green ? (1)

Priority #1: fossil fuel use

conservation

efficiency

use of renewable energy


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How to Green Your Hotel:

What is Meant by Green ? (2)Other priorities:

water use

waste: reduce, reuse, recycle

toxins / improve indoor air quality

Food: local, organic, Fair Trade; meat;

eliminate non-sustainable seafood; shade-grown coffee

Educate staff and customers

How to Green Your Hotel:Energy Efficiency (1)

1. List energy efficiency projects: Free

Cheap

Expensive and quick payback

Expensive and longer payback

2. Lump all capital expenses for energyefficiency into one loan; could be paidwith savings on energy bills


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Energy Efficiency (2)3. Follow the EPA Energy Star steps:

Operations and maintenance

Upgrade lighting

Reduce plug load

Upgrade HVAC systems and other energyconsuming systems

4. Retro-commission

systematic process to identify less-than-optimal

performance in an existing facilitys equipment,lighting, control and process systems, and tomake necessary adjustments to promote energysavings

Operations andMaintenance, 1

Some hotels reduce energy use by 10% with arigorous maintenance schedule: clean coils,replace filters, calibrate controls, lubricate andadjust equipment, etc.

Train maintenance team

Turn off HVAC, lighting, electronics when not inuse: use up-to-date EMSs with occupancysensors; or staff, such as housekeeping or frontdesk


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Operations and

Maintenance, 2 Strategically open or close drapes; for

example, keep closed during summer toeliminate heat gain

De-lamp (remove some of the existingfluorescent light bulbs or lamps)

Towel and linen re-use programme:

design to be opt-out rather than opt-in Set guest hot water at 120 degrees

Towel ReuseProgramme


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Sources of Energy

Fossil Fuels (Non-Renewable) Coal, oil and natural gases

Nuclear Energy (Non-Renewable) Nuclear energy is created from the use of sustained

nuclear fission to generate heat and the heat convertswater into steam, and the steam is used to turn the bladesof a turbine, which runs the generator to produce

electricity.

Renewable energy is derived from naturalprocesses that are replenished constantly


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Sources of Energy

Geothermal Energy (Renewable) Energy that is gained by heat stored beneath the surface of

the earth. Pumps bringing heat from below earths surfacecan be used to directly heat hotels and other buildings orused as a source of power that drive steam turbines toproduce electricity

Solar Energy (Renewable) Sunlight can be used as natural lighting or converted into

electricity using photovoltaic solar panels as a sustainablesource for hot water supply in hotels or for other applications

Wind Power (Renewable) Wind turbines capture the kinetic energy stored in the wind

and convert it into electricity. Although environmentally safe,it is intermittent.

Sources of Energy

Hydropower (Renewable) Electrical energy generated by using the flow of water

through a turbine with a generator, usually derived fromrivers or man-made installations

Biomass and Biofuels (Renewable) Biomass fuels are produced by converting plants for other

biological materials into electricity

Biofuels are energy crops such as maize, sugarcane or cropresidues & biological waste that can be used as a solid fuelor can be converted e.g. sugarcane into ethanol


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Energy Conservation Practices

Low energy bulbs on property

Turn off all electrical equipment when not inuse or when guests vacate the room

Use energy efficient equipment (EnergyStar) e.g. Dryers in the laundry

Public areas on the property are naturally litand ventilated

Lights on walkways etc. on the property areon timers/photo sensors

Energy Conservation

Reduce the load (reschedule use of equipment toeven out demand)

Improve efficiency of the equipment & system(property maintenance program)

Reduce the operating time (e.g. Electronic Key Cardsystem for energy saving in non-occupied rooms.

HVAC should be centralised) Recover waste energy (e.g. waste heat from

refrigeration equipment for water heating equipment)

Use cheaper energy source (gas or oil)

Preventive maintenance


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Use Energy Star certified equipment

Daily Energy Data Collection

Awareness & Education among hotel team

Communication towards guests

Energy light bulbs (Fluorescent, LED)

Guest room energy saving key system

Central room electricity control (FO)

Door contact switch for AC

Defrost minibars regularly

Infrared sensors on public area lighting

TV turn-off - NOT standby

Use Sustainable Energy (Solar, Bio etc.)

Energy Conservation

Lighting

Replace standard incandescent bulbs withENERGY STAR compact fluorescents (CFLs)

Replace T-12s with T-8s

Install LEDs for exit signs, hard-to-replace lights,etc. Keep up-to-date on emerging LED

technologyevery year, more applications arecost effective

Use motion and occupancy sensors to shut offlights that arent needed


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Reduce Plug Load

Use Energy Star equipment for guestrooms, kitchens, offices and commonareas

HVAC Central PlantSystems, 1

Proper size is important

Energy-efficient boilers and chillers

Use free cooling when possible

Recover waste heat: combined heatand power, laundry waste water,

refrigerators


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HVAC Central Plant

Systems, 2

Variable speed drives

Demand control ventilation

Insulate ducts, pipes, etc.

In-Room Heating and AirConditioning

Favor heat pumps over electric heating

Energy-efficient PTACs, VTACs and motors Replace AC motors with Electronically Commutated

Motors (ECM) in fan coil units (there is a dramaticreduction in power required to operate them versus atypical AC motor)

Variable air volume (VAV) air handling systems

and variable flow pumping stations

Energy Management Systems: make sure theyhave good user interfaces, occupancy sensors,and scheduling and setback capabilities


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Other Major Energy Consuming

Systems Laundry:

Ozone

Wash full loads only

Guest room hot water: tank-less systems

Kitchen: variable flow exhaust control on hoods

Computers: energy use by up to 50% byusing Energy Star equipment, laptops, powermgt, web-based software, fewer servers, etc.

How to Green Your Hotel: Use On-

line Resources regarding EnergyEfficiency

ENERGY STAR for Hospitality:www.energystar.gov/index.cfm?c=hospitality.bus_hospitality

ENERGY STAR Tools and Resources:www.energystar.gov/index.cfm?c=tools_resources.bus_energy_management_tools_resources

NStars Energy Advisor:www.nstar.com/business/energy_efficiency/energy_advisor/
http://www.energystar.gov/index.cfm?c=hospitality.buhttp://www.energystar.gov/index.cfm?c=tools_resourhttp://www.nstar.com/business/energy_efficiency/enehttp://www.nstar.com/business/energy_efficiency/enehttp://www.energystar.gov/index.cfm?c=tools_resourhttp://www.energystar.gov/index.cfm?c=hospitality.bu


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How to Green Your Hotel: Consider

Renewable Energy

Solar thermal: good applications now have a 4to 7 year payback, when one includesincentives

Solar PV: prices dropping rapidly; strongincentives

WATERCONSERVATION


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Water Usage Breakdown for

Typical Hotels

Source: www.tenpercent.sec.org.sg

Water Conservation Practices

Linen & Towel reuse programme Laundry equipped with device that

allows for reuse of last rinse for the firstrinse of the other cycle

At the restaurants guests are offeredwater before it is poured

Low flush toilets 1.6 gallons

Low flow showerheads Aerators installed in all taps Treated water used for the power

washing on property and irrigation ofplants
http://www.tenpercent.sec.org.sg/http://www.tenpercent.sec.org.sg/


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Educate all hotel departments

Educate guests guest participationprogramme

Full load for laundry machines anddishwashing machines

Use standard maintenance procedures(e.g. swimming pool)

Xeriscaping (landscaping scheme usingplants that require less water)

Water Conservation

Regular data collection and action

Awareness & Education among hotel team

Flow restrictor showerheads and taps

Install flushometer / economy flush toilets

Motion controlled taps in public areas

Install drip sprinklers in gardens

Use rainwater capture tanks

Use gray water recycle used water

In addition to agriculture, tourism is one of the main

consumers of water in many regions. Since water is

such a scarce and precious commodity, it should be

used sensibly and in a controlled manner.

Water Conservation


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How to Green Your Hotel: Reducing

Water Consumption, 1

Some hotels achieve 30% - 50%reduction

Meter and audit to know where yourwater is used

Benchmark to better understand youropportunities

Target high use areas: kitchens,

public areas, guest showers, toilets,showers, cooling towers

How to Green Your Hotel: ReducingWater Consumption, 2

Common places to water use:

Leaks: detect and repair

Faucet aerators

Showers: 1.25 gallons per minuteshowerheads

Toilets: 1.28 gallons per flush

No-flush urinals with trap system


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How to Green Your Hotel: Reducing

Water Consumption, 3

Common places to water use (continued):

Kitchen: pre-rinse spray valve, efficientdishwashing equipment, thaw food in walk-inrefrigeratornot under running water; reviewother habits

Ozone laundry system

Swimming pools covers

Irrigation: satellite-based system, cleaned coolingtower blow-down water, rainwater and gray-water

How to Green Your Hotel: ReducingWater Consumption, 4

Common places to water use (continued):

Chemical free treatment for cooling towers,chillers, heat exchangers

Steam systems: detect water loss; make repairs

Efficient water heating: insulate water pipes,recover heat from refrigeration and cooling

systems Water Awareness


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Waste ManagementProcess whereby waste materials are:

1.Collected

2.Transported

3.Processed

4.Recycled

Sources of WasteProducts in Hotels

HotelAccommodation

Food & Beverage

Laundry Others


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Types of Waste Products

Recyclable

Non-recycled

Waste ManagementProgrammeRecycling

Programme

Food WasteReduction

Programme

Solid WasteReduction

Programme

GreenPurchasingProgramme

Composting


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Waste Disposal

Incineration Landfill

WASTEMANAGEMENT


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Reduce Waste, 1

Why recycle:

Reduce waste disposal costs

Recycling is most visible part of ahotels environmental commitment

Internal marketing: recycling bins inrooms and common areas

External marketing: part of your website

How to Green Your Hotel:Reduce Waste, 2

Common commodities to recycle:

Cardboard

Paper

Plastic containers

Metal

Glass


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Reduce Waste, 3 Hotels with advanced programmes also recycle:

Food and yard waste

Used cooking oil

Construction and Demolition waste

Surplus property, including furnishings, appliancesand beds

Computers, televisions and other electronics

Toner cartridges

Mercury-containing products: fluorescent bulbs andbatteries

Pallets


Determine your savings potential byconducting a waste audit:

Earth911 Business Waste Audit Form:www.earth911.org/library/brrc/pdf/WasteAssForm.pdf

Then, find a recycler: locate recyclingcompanies serving your area
http://www.earth911.org/library/brrc/pdf/Wastehttp://www.earth911.org/library/brrc/pdf/Waste


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Reduce Waste, 5 Review your trash disposal contract to assure that you

save $ by recycling: Eliminate volume requirementsthey discourages recycling

Consider paying by the pickup rather than per ton

Recycling allows you to size of trash containers andfrequency of pick-up

Consider bidding trash and recycling separately

Consider giving bid to recycler who subcontracts trash

Single stream recycling will space needed for recyclingand make it easier to train staff; it might your

reimbursement for certain materials

Good recycling results require attention to detail; audits


Rethink

Do not purchase Styrofoam containers orcups

Use dispensers for bath amenities

Reuse

Paper is used on both sides


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How to Green Your Hotel: Toxic Use

Reduction / Improving IAQ, 1

Green cleaning products Integrated pest management Low VOC: paints, carpets, sealants, caulks,

adhesives, furniture, wallboard. Avoid formaldehydein countertops, glued wood, particleboard, insulation

Boiler and chiller water treatment: consider non-chemical and less toxic alternatives

Pool chemicals: storage hazards, alternatives,overuse

Organic Landscaping

How to Green Your Hotel: Toxic UseReduction / Improving IAQ, 2

Assure good ventilation: too little leads to poorindoor air quality; too much reduces energyefficiency

Consider smart controls and heat-exchangingventilation

Assure that your make-up air is far from truckexhaust, chemicals, garbage and dust

Combustion sources (sterno, gas stoves,

furnace, cars) can be unhealthy; use COmonitors, seal ducts Routinely inspect vents, belts, fans: can have

energy efficiency benefits as well


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How to Green Your Hotel: Toxic Use

Reduction / Improving IAQ, 3 Develop a plan for mercury

Mercury is in bulbs, thermostats, switches, gasand water flow meters, boilers, standing pilotlights

Ensure proper disposal at end of life

Faulty seals and preparation for disposal cancause exposure and vapor emissions

Substitute other products when upgrading,

except fluorescent bulbs

Landfills

Incineration

Reuse

Reduce

Recycle

Handling Hazardous Waste E-Waste - Guiyu (Guangdong) Case Study

http://www.greenpeace.org/international/en/news/features/e-waste-china-toxic-pollution-230707/

Integrated Waste Management
http://www.greenpeace.org/international/en/http://www.greenpeace.org/international/en/


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EMS Implementation:

Issues & Challenges Implementation cost

Manpower

Duration of implementation

Environmental regulatory requirements,

Hotel revamp and reconstruction (especially when itis a hotel of historical value)

Lack of political will & support


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Certification is a procedure by which a3rd party, the certifier, provides a writteninsurance that a system, a process, aperson, a product or a service conform tothe requirements specified in a standardor by the certifier.

EMS Standards and

Certifications

EMS Standards andCertifications EMS Certification is a set of processes and practices

that allows an organization to minimize on itsenvironmental impacts and increase its operatingefficiency

EMS standards used worldwide: Green Mark (Singapore BCA) Green Globe 21 (Europe) Energy Star (USA)

Leadership in Energy & Environmental Design (LEED - USA) ISO 14001 (International)


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GB Certification

Systems LEED (Leadership in Energy and Environmental Design)

Earth Check

Green Globe

Energy Star (EPA)

ASHRAE Standard 189P

BREEAM (Building Research Establishment EnvironmentalAssessment Method - UK)

ISO 14001 (International)

Green Star (Green Building Council Australia)

Green Mark (Building & Construction Authority, Singapore)

LEED

Developed by:

United States Green Building Council (USGBC)

Criteria:

Sustainable Site Water

Energy Material

Indoor Air Quality Innovation in Design

Specific system for Existing Building or New

Building LEED-EB/O&M, LEED-NC

Certification Process

USGBC conducts third party verification before certification

Significant documentation required for submittal

Certification Cost - $2,500 to $22,500


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HOW DOES LEED WORK?

Point-based certification system administered byU.S. Green Building Council (not a govt agency).

A family of rating systems, not just one.

Six LEED credit categories:

Including: new construction core & shell, interiorconstruction, existing building O&M.

Accreditation is through document submittal &

review. Criticisms: low hanging fruit; no ongoing

monitoring; little recognition of regional variances.

Design features

Building products

LEED Certified 26-32 points (40-50%)

Silver Level 33-38 points (51-60%)

Gold Level 39-51 points (61-80%) Platinum Level 52 + points (81% +)


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Energy Star

Developed by: EPA

Criteria: Energy Efficiency

Building Types Covered:

Existing Buildings only

Certification Process A PE must verify Statement of Energy Performance Energy Star Rating should be above 75 percentile

Certification Cost - Free

BCA Green Mark Scheme

A green building ratingsystem to evaluate buildingfor its environmentalimpact and performance

Launched in Jan 2005 a rating system for the tropics


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BCA Green Mark National Yardstick Qualifying Standard forIncentives

Adopt other agenciesgood practices

Well integrated with

Building ControlRegulations

BCA Green Mark Scheme

Application FormMeeting/Briefing

SiteVisit


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Green Mark Score Green Mark Rating

90 and above Green Mark Platinum

85 to


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Green Globe is the global affiliation, benchmarkingand certification programme for sustainable Traveland Tourism, and communities. It is based on theAgenda 21 principles for sustainable developmentendorsed by 182 heads of state at the United NationsRio De Janeiro Earth Summit.

Green Globe works with Travel and Tourismcompanies and Communities to facilitate sustainable

environmental and social practice to delivermaximum benefit to all stakeholders and providechoice for concerned consumers.

Green Globe (21)

Green Globe (GG21)

Developed by: Green Building Initiative (GBI)

Criteria: Project Management Site Energy Water Resources Indoor Environment Emissions, Effluent and Other Impacts

Specific system for Existing Building Existing Commercial Buildings

Certification Process USGBC conducts third party verification before certification Online questionnaire to be completed by bldg owner

Certification Cost - $2,500 to $6,000


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GG21 Key Performance Areas

1. Greenhouse gas emissions

2. Energy efficiency, conservation andmanagement

3. Management of freshwater resources

4. Ecosystem conservation and management

5. Management of social and cultural issues

6. Land use planning and management

7. Air quality protection and noise control

8. Waste water management9. Waste minimization, reuse and recycling

Green Globe Benchmarking


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What is BREEAM?

Developed by BREEAM (Building Research EstablishmentEnvironmental Assessment Method) in UK.

It assesses a buildings environmental performanceagainst a set of criteria (approx. 120 criteria) in nine areas(e.g., land use, health & well being, transportation, energy,water, waste, management etc.)

110,000 buildings certified and over half a millionregistered for certification.

Specific versions of BREEAM are available for the UK, theGulf and Europe. BREEAM schemes can also be tailoredfor use for any specific country.

U.K.

Broadgate Tower

GermanyC&A Store

Innovative Properties OfficeBREEAM Excellent

BREEAM Scoring


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Concept

Design

Project registrationwith BREEAM

Design Stagecertification

BREEAM to auditsubmitted report forQA and issue DScertificate

Construction Post CompletionStage certification

BREEAM to auditsubmitted report forQA and issue PCScertificate

Project team and

BREEAM to interpretdenied credits

Feasibility ofalternatives

Carry out finalcalculations, design

and installation works,collect documents

Trade-off analyses b/w cost ofalternative systems and expectedratings (e.g., Excel spreadsheet)

Prepare postcompletion stage(PCS) report

Assesspotentialsynergies andtrade-offsamongcredits

Prepare design stage (DS)assessment report

Coordination needs for credits achievement requires ashift to strong pre-project planning and integrated

design and construction!!!

BREEAMCertification Process

Green Star

Developed by: Green Building Council in Australia (GBCA)

Criteria: Management Indoor Env. Quality Energy Transport Water Material and Waste Land Use and Ecology Emissions Innovation

Specific system for Existing Building similar to LEED

Certification Process GBCA validates through formal assessment in Australia


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ASHRAE Standard 189P

Developed by: ASHRAE

Criteria: Sustainable Site Water Energy Material & Resources Indoor Env Quality Bldg impact on the atmosphere

Building Types Covered: New construction and Major Renovation

Certification Process No Certification

Certification Cost n/a

BREEAM, LEED, Green Star, BCA Green Mark

LEED GREEN STAR BCA Green Mark

Sche me

Green Build ing

Index

Launch Date 1990 1998 2003 2005 2009

Ratings Pass/Good/Very

Good

/Excellent/Outstand

ing

Certified/ Silver/

Gold/ Platinum

One Star/ Two Star/

Three Star/Four

Star/Five Star/ Six

Sta r

C e rt if ie d , G ol d,

Gold+, Platinum

Certified, Silver,

Gold, Platinum

Certification Body BRE USGBC GBCA BCA GBI

Voluntary

/Mandatory

Volunta ry Voluntary Voluntary Mandatory Voluntary

Number of building

registered/

certified

116,000 ce rtified ,

714,000 registered (1)

40,379 (36,588 USA +

3388Ab road)(2)

285 Certified, 155

Registered (3)

480G reen Buildings (4) 12 cert if ied (6

non-residential)

(5)

Certification Cost* 740- 1,500 133- 11,331 2,01 5-4,03 0 5 ,296 1 1,562 ** 1,014 9,125 (5)

**


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Other Green Certifications ?

84

Are not one-off certifications

Schemes Year

Launch

ed

Industry Awa rd Valid ity/

Renewal

Annual

monitoring/

surveillance

Food Allianc e 1997(formal)

Fo od / Ag ric ulture 3 ye ars Ye s

Green Seal 1989 C on su me r p ro du ct s Va rie s Un kn ow n

FairTrade 1988 Consumer products(Coffee, Chocolat e,Banana, Cotton)

3 years Yes

Marine Stewardship Council-Fisheries

-Chain of custody and Restaurant

1 99 7 FishMax 5 YearsMax 3 years

Yes

ISO 14001 Environmental

manag ement systems)

1996 M an ag e m en t

System s

3 years Yes

Forest Stewardship Counc il 1993 Wood Produc ts 5 years Yes

EU Eco-Labels(depending on the product group)

1 99 2 Pro d uc ts / manufacturing/

service prov iders/retailers

3-5 ye ars Unkno wn


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ISO 14001

ISO was founded in 1947. More than 18,000 internationalstandards that provide practical tools for all three dimensions ofsustainable development: economic, environmental andsocietal (ISO, 2009a).

ISO 14000 family was introduced in 1996. The most importantstandards is the EMS specification standard, ISO 14001 =indicator of a companys commitment to environmentalresponsibility.

The drivers : improved public relationships and corporate image (Litkas, 1999; Vastag, 2004) responding effectively to market demand & different institutional pressures

(Jiang & Bansal, 2003).

Certified companies performed better f inancially?

ISO 14001 Key Elements

Policy Statement

Identification of Significant EnvironmentalImpacts

Development of Objectives and Targets

Implementation Plan to Meet Objectivesand Targets

Training

Management

Review

How you meet the elements is up to you


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ISO 14001

Process

Enquiry

Complete

questionnaire

Proposal

Confirm

application andschedule

First StageAssessment

CertificateAssessment

Document Review

Renewal Assessment

(Every 3 years)

Non-conformity

Recommendation

for registration

CertificateAwarded

Surveillance Assessment

(Every 6 months / annually)

ensures the improvementof organisationenvironmentalperformance - requiresperiodic evaluation ofcompliance withenvironmental regulations(Jackson, 1997).

surveillanceassessment every 6months or annually andrenewal assessment.

ISO 14001: Monitoring and Renewal

ensures organisations uphold their commitmentsto maintain their Environmental ManagementSystem (EMS) and also produce the environmentalbenefits.

strongest impacts behavioural. The whole process of ISO 14001 makes managers understands that

environmental improvement is a never ending, not a one-off process.

But,

greatest obstacle is the high cost of implementationand lack of available resources. including time, money, expertise for day-to-day operation and preparing

for future annual recertification audit


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Becoming ISO 14001 certified

Registration body examines EMS forconformity to the ISO 14001 standard

Facility awarded registration

Does NOT mean that products are moreenvironmentally friendly

Means: have a documented EMS that is fullyimplemented and consistently followed

Drawing from 3 successfulcertifications...

hard work of establishing the certification doesnot end after certification is being awarded!

Certification:

(1) validity islife-limited

(2)requirescontinuous monitoringandrenewalassessment

....to ensure continuous compliances to their respectivestandards.


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What can we learn from othercertifications?

Rationale for monitoring & renewal Continuous compliances Greater confidence in

stakeholders Spot checking increase robustness Changing behaviour of owner, managers and occupiers.

Challenges High Costs : Direct (certification ) and indirect (management

etc) Control issue: Ensuring compliances not easy as building

involves several stakeholders

Data capture and management: importance of updatedrecord, good record keeping Requires continuous training : training for personnel

focussing on their roles & responsibilities

Benefits of Certification

Certified hotels can advertise withcredibility conferred by 3rd partycertification: positive media coverage andindustry recognition

Gain and retain green-conscious guests

Benchmark against green standards

Improves competitiveness thru costmanagement & quality control

Enhance brand value and reputation as agreen hotel


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What gets measured getsmanaged...

and

What gets measured getsbetter...

Final comment to ponder...


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Hotel EMS

Case Study Starwood has made a brand-wide commitment

for all Element Hotels to pursue the U.S. GreenBuilding Council's (USGBC) LEED Certification,the nationally accepted benchmark for thedesign, construction, and operation of highperformance green buildings.

www.starwood.com/element/index.html

Reduce - All guest room kitchen appliances areEnergy Star rated. As many recycled materials areused as possible in design and construction.

Hotel EMSCases

Reuse - Floors feature carpets with up to 100%recycled content and recycled carpet cushions. Art onthe walls is mounted on a base made from recycledtires. And low VOC (volatile organic compounds)paints improve indoor air quality for guests and staff.

Recycle - silverware and glassware are used toreduce waste generated by plastic utensils and papercups. Bath amenities are in a dispenser system ratherthan wasteful multiple mini-bottles. And guest roomsinclude recycling bins for paper, plastic and glass.
http://www.starwood.com/element/index.htmlhttp://www.starwood.com/element/index.html


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Hotel EMS

Cases Element hotels are green by design and inspiring by nature.

Elements energizing, eco-chic environment offers bright publicspaces, smart design, and modern touches. Every Elementproperty is also a high-performance building where sustainablepractices reduce waste and conserve resources. Appealing andcomfortable green features enhance the guest experience, fromfiltered water replacing bottled H20 to low-VOC paints andcleaning products that improve indoor air quality to healthful all-saline pools more healthful than conventional chlorine. Even theubiquitous Do Not Disturb sign has been replaced withElements now-famous environmentally-friendly magnet. Element

also shares a whole living philosophy based on keeping lifeclean, simple and balanced. To help guests stay active andhealthy, each property offers complimentary wellness programsand healthy food options. All Element hotels also feature a Bikes-to-Borrow program, which encourages guests to stay energizedevery day during their stay.

About Element Hotels

Elemen

tHotels

PressReleaseBoilerplate

References

Sloan, P., Legrand, W., & Chen, J. (2009), Sustainabilityin the Hospitality Industry, Butterworth & Heinemann,ISBN 9780750679688

www.bca.gov.sg/greenmark/green_mark_buildings.html www.usgbc.org www.energystar.gov www.greenglobe.com www.iso.org/iso/iso_14000_essentials http://globalstewards.org/hotel.htm Contemporary readings will be assigned from the Web

and from traditional sources (e.g., noteworthy articlesfrom journals, magazines and other periodicals)throughout the term.
http://www.bca.gov.sg/greenmark/green_mark_buildings.htmlhttp://www.usgbc.org/http://www.energystar.gov/http://www.greenglobe.com/http://www.iso.org/iso/iso_14000_essentialshttp://globalstewards.org/hotel.htmhttp://globalstewards.org/hotel.htmhttp://www.iso.org/iso/iso_14000_essentialshttp://www.greenglobe.com/http://www.energystar.gov/http://www.usgbc.org/http://www.bca.gov.sg/greenmark/green_mark_buildings.html

week 5 - ch05 hotel ems (mel)

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