Week 5 - Outline

7:00 – 7:15 Last Assignment - C 7:15 - 7:30 Current Events 7:30 – 8:15 More MBTI 8:15 – 8:30 BREAK 8:45 – 9:00 Emotional Intelligence 9:00 - ? Class Exercise

Most job-hunters who fail to master the job-hunt or find their dream job, fail not

because they lack information about the job market, but because they lack information about themselves. -Richard Nelson Bolles

Let’s Self-Discover!

Knowing others is wisdom.Knowing the self is enlightenment.

Lao Tzu: Father of Taoism

Purpose: To have an opportunity to be a part of an interview panel that allows you to be on both sides: a) interviewer and b) interviewee. Assignment Components:

1. You will be separated into groups according to your Industry of interest: information technology, engineering, healthcare, etc.

2. Each student will develop or update a current copy of their Resume or Curriculum

Vitae.

3. Each student will develop at least 5 behavioral interviewing questions that they will bring to the interview.

4. Each student will have an opportunity to interview and to be interviewed as part

of the exercise.

5. Each student will be rated by their peers for effective interviewing techniques. ASSIGNMENT DELIVERABLES

1. Resume or CV – 100 points 2. 5 Behavioral Interview Questions – 50 points 3. Peer – Rated Post Interview – 25 points 4. Panel Participation – 25 points

CURRENT EVENTS

Who’s got one?

MBTI PairsExtraversion Introversion

Sensing INtuition

Thinking Feeling

Judging Perceiving

Talk it out… Think it Through…

Specifics…

Impact on People…Logical Implications…

Joy of Processing…Joy of Closure…

Big Picture…

Source of Energy

Gathering /Sharing Information

Decision Making

Life / Work Orientation

Remember…you prefer four type letters but you use all eight.

Report type versus “True” type

Mark the one that fits the best for you.

EXTROVERT “E” AND INTROVERT “I”

E Energized by things in the

outer world Verbalizes what is in his/her

mind Does his/her best thinking

out loud Often friendly, talkative, easy

to know Likes to be involved with

people and things—gives breadth to life

I Energized by inner resources,

internal experiences Thinks about information

before sharing -- guards thoughts until perfect

Keeps thoughts and emotions private

Prefers one-on-one or small groups

Is may seem withdrawn to Es

How Clear Is Your Preference?

EE IIVery Clear - Clear - Moderate - Slight Slight - Moderate - Clear - Very Clear

Source of Energy

SENSING “S” and INTUITION “N”

S Interested in what is

concrete What is for real Verifiable information Realistic Practical Works with practical

N Puts trusts in hunches and

insights Interested in “what could be” Speculates on “what if” Can work with fewer details Wants to explore

possibilities

How Clear Is Your Preference?

SS NNVery Clear - Clear - Moderate - Slight Slight - Moderate - Clear - Very Clear

Gathering/Sharing Information

THINKING “T” AND FEELING “F”

T Things need to make sense May seem distant or

approachable May respond by asking

questions or challenging what has been said

Tends to be direct in conversation

F Things need to “feel right” Very approachable Tends to look for common

ground Sensitive to others

sometimes at the cost of being direct

Value - driven

How Clear Is Your Preference?

TT FFVery Clear - Clear - Moderate - Slight Slight - Moderate - Clear - Very Clear

Decision Making

JUDGING AND PERCEIVING

J Needs to bring things to closure Likes things to be decided Approaches life in an orderly

fashion Decisive, deliberate Tends to be goal-oriented Outcome focused May seem a little “serious”

P Flexible, flexible, flexible Approaches life by letting it

unfold Is open to exploring to see how

things evolve More playful, light hearted Likes to generate alternatives Likes to keep all options open “Go with the Flow”

How Clear Is Your Preference?

JJ PPVery Clear - Clear - Moderate - Slight Slight - Moderate - Clear - Very Clear

Life/Work Orientation

Team Group Example

Brainstorming

Priorities of Functions

DominantAuxiliaryTertiaryInferior

BREAK

SEPARATE INTO GROUPS OF 4 OR 5, YOU DECIDE. –

EI CompetenciesSelf-AwarenessSelf-ManagementSocial AwarenessRelationship

Management

(from Primal LeadershipPrimal Leadership Goleman, Boyatzis and McKee 2002)

EI

AN OVERVIEW OF EMOTIONAL COMPETENCIESDaniel Goldman,

SELFPersonal Competence

OTHERSocial Competence

RECOGNITION SELF AWARENESS-Emotional self-awareness-Accurate self – assessment-Self-confidence

SOCIAL AWARENESS-Empathy-Service orientation-Organizational awareness

REGULATION SELF MANAGEMENT-Self – control-Trustworthiness-Conscientiousness-Adaptability-Achievement drive-Initiative

RELATIONSHIP MANAGEMENT-Developing others-Influence-Communication-Leadership-Change catalyst-Building bonds-Teamwork & Collaboration

Self-AwarenessKnowing one’s internal states, preferences,

resources and intuitions

Emotional Self-Awareness

Accurate Self-Assessment

Realistic Self-Confidence

Knowing one’s internal states, preferences, resources and intuitions

Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match

Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help

Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!

Do you know you?

Social AwarenessAwareness of other’s feelings, needs, concerns and the currents, networks

and politics of the organizationEmpathy

Organizational Awareness

Service Orientation

Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization

Empathy – Listen, attune, grasp other’s perspectives

Organizational Awareness – “PP”olitically and “pp”olitically astute, know the values and unspoken rules

Service Orientation – be available to your staff, serve to receive excellent service

Awareness of one’s effect on others, ability to work effectively and efficiently with others

Inspirational – Embody what you ask of others Influence – Be persuasive and engaging Developing Others – Cultivate people’s abilities Change Catalyst – Recognize the need for change, challenge the

status quo Conflict Management – acknowledge and redirect Building Bonds – Cultivate the web of relationships Teamwork & Collaboration – Be a model of respect, helpfulness

and cooperation

What does it mean to “manage” oneself?

SELF MANAGEMENT

Emotional self-control: keeping disruptive emotions and impulses under control

Transparency: Displaying honesty and integrity; trustworthiness

Adaptability: flexibility in adapting to changing situations or overcoming obstacles

Achievement: The drive to improve performance to meet inner standards of excellence.

Initiative: Readiness to act and seize opportunities Optimism: Seeing the upside in events

Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed

Transparency – Live your values, admit mistakes, never turn a blind eye

Optimism – Roll with the punches, expect the best of everyone.

Adaptability – Flexible, nimble, fluid, comfortable with ambiguity

Innovation – Seize opportunities, or create them

Achievement – Continually learning – and teaching– ways to do things better

Managing one’s internal states, impulses and resources

Do you have self-management?

Would others say you have it?

Relationship Management

Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork &

Collaboration

Awareness of one’s effect on others, ability to work effectively and efficiently with others

RELATIONSHIP MANAGEMENT

Inspirational leadership: Guiding and motivating with a compelling vision

Influence: Wielding a range of tactics for persuasion Developing others: Bolstering others’ abilities through feedback

and guidance. Change catalyst: Initiating, managing, and leading in a new

direction Conflict management: resolving disagreements Building bonds: Cultivating and maintaining a web of

relationships Teamwork and collaboration: cooperation and team building.

Relationship ManagementWhy is it important?

Co-workers Customers Family Friends