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Weekly Tweak 31October 2001

CiTR Mobile Jobs

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What is CiTR Mobile Jobs– Automated job dispatch

• using mobile phone• personalised• location-based• supports group

operations– Communicate within the

group and between worker/office using wireless data services

– Web-based call centre interface

– Provides SMEs with a low cost alternative to radio services

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Who May Use the Services?Under The ASP Model•Repair services

– Plumbing services (Fixzit, Queensland plumbing)

– Electrician services (Fixzit, Energex)

•Couriers/deliveries•Mobile workers related to

large sites– Resorts (Hyatt Coolum)– Theme parks

(Dreamworld)– Airports

•General out-and-about groups

Enterprise Model•Any enterprise with large mobile workforce

•Combine with other SMS services:

– Email– SMS broadcasting– Access to schedules,

task lists

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ASP Model

Call CentreOperators Plumbing

services

Deliveryservices

Emergencerepairs

CiTR

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CiTR & QBuild Field Trial• In trail now

– Time: Now for 4-6 weeks– Size: 3 Groups of 5-6 workers– 5 Operators– 3 Foreman (1 per group)

• Hope to establish usefulness, useability etc

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SMS Demonstration• SMS Interface

– Show me all delivery jobs at Milton.– Take the plumbing job at Paddington.– Alert me for new painting jobs in West End.– My location has moved to Darra.– I am not available anymore.– Where is everyone (in my group)?– Who are at Milton?– Alert me if anyone has moved to City (or

become available)

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Look for a Job• You can look for a job in your default queue:

– You send a command “FJ” to the system• You can also look for a job in other queues

you are a member of:– You send a command “FJ CBD” to the

system if you are also a member of CBD queue

• The system returns a list of available jobs to you and each one will have a job ID, a brief description of the job and the priority.

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Take a Job• After looking at a list of jobs, you can take a

job by sending a “TJ” command with the job number.– For instance, “TJ 23” to take job with the

number 23.

• The system sends two SMS messages to you, one contains all details for you to perform the work and the other contains other information important for the worksheet.

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Report Job Status• You can at any time report the status of a

job you are performing by sending a status report to the system using “JS” command with a message.– For instance, “JS 23 waiting for parts”

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Report the Completion of a Job• When you completed a job, you can report

the completion by sending a “JC” command.– For instance, “JC 23”

• You can also combine this command with an “FJ” command by add a letter “Y” at the end of the command.– For instance, “JC 23 Y”, system will send

you more jobs as if you have issued a “FJ” command.

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Return a Job Already Taken• If you want to return a job you already took

(say job 23), you can return it to the system by sending a “RJ” command.– For instance, “RJ 23”

• You can also add a brief message to describe the reason for returning the job.– For instance, “RJ 23 No right tools”.

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Sign Out• You may want to sign out one or all queues

if you don’t want to system to send you any jobs and messages.– You send a command “SO” to the system

to sign you out all queues you are a member of.

– If you only want to sign out a specific queue (for instance, CBD queue), you send a command “SO CBD”.

• You need sign in if you want to come back again.

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Operator Assigned Jobs• In addition to the jobs you take, operators

(foreman) can also send you jobs by sending you SMS messages as if you had issued a “TJ” command.

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WAP• WAP Interface

– Offers all SMS functionality on a phone with web browser style of capabilities

– Better interactions, point and click and less typing