welcome! accessible reference for a diverse community
TRANSCRIPT
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Welcome!Accessible Reference for a
Diverse Community
Jennifer Arnott : October 2016
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Today1. About me.2. Most common accessibility
tool.3. Diverse access needs. 4. Good habits.
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Me. Research Librarian at the Perkins School for the
Blind. Answer reference questions from Perkins staff and around the world.
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Who, where, how?49% Perkins staff, 51% outside Perkins
(K-12 students to researchers)
US and worldwide.
Questions: 55% by email. 25% in person. 17% by phone. 3% other.
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The most common tool
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Enlarging the text.Enlarging the text.
Enlarging the text.Enlarging the text.
Enlarging the text.Enlarging the text.
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Diverse Access NeedsCan people get to our information?
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Devices Home access?
Screen sizeFile management and size
Some formats
(from http://www.pewinternet.org/2015/12/21/home-broadband-2015/)
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VocabularyUnusual terminology
Multiple spellings (i.e. deafblind or deaf-blind?)
Preferred terms change over time.
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LanguageEnglish may be 2nd, 3rd, 4th, etc.
language for the person asking.
Need to keep answers useful.
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Visual ImpairmentSites not designed for accessibility.
Screen reader complications. Color / design choices. Image-based PDFs are
inaccessible.Text-based need attention.
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Other accessibilityMigraines.
Mobility and dexterity.Autoplay sound/video (don’t!)
Cognitive overload.Colorblindness. Many others.
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As a reference librarianQuick evaluation, long-term attention.
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Quick ReadFirst glance
Indication, not final action
Trust my experience, but inform it
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EnvelopeMethod of contact
Signature
Who did they contact?
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Direct EvidenceTrust what they tell me.
Phrasing they use. (terms in the field vs. common use)
Visual indicators. (large font, spelling, structure)
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Parts of an AnswerGreeting,
I am Jennifer Arnott, the Research Librarian here at Perkins.
Here is a brief answer.
More details are down here. Please let me know if you need an alternate format.
Signature
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GreetingMirror their format.
Names can be complicated.
(Edit subject line if needed.)
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Introduce myselfDid they contact me directly?
If not, let them know me / my role.
Some academic cultures, more formal than we normally are.
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Brief Information2-3 sentence summary.
Screen reader users do not want to hear all the details to get to
‘which message was this’?
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More DetailsAdditional details can be longer.
Explain attachments.
Use meaningful links.
Mention alternate formats if available.
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Accessibility HabitsHelp people use your awesome content.
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Meaningful LinksLink text that describes the link.
“Click here” = meaninglessURL = hard to decipher/browse
See the Perkins Archive site for..
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Fewest ClicksMore clicks to get
to an answer =
more frustrating.
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Multiple routesAvoid single sense labels
(‘below’, ‘items in red are required’, etc.)
Instead: multiple senses(“See the ‘Get more help’ section in the
right sidebar” or “Required items are indicated in red with a *”)
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Alt-TextImages should have it.
(unless they are purely decorative)
Describe the content in context of the image: why that image?
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PDF Accessibility… is very complicated.
Is text accessible? (save from Word/etc. not print)
Reading Order
Image scans are not accessible.
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PDF structure : unedited
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Unedited order
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5 minutes later…
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Close up of the order
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ResourcesDenise Paolucci :
Web accessibility for the 21st Century. presentation (100 slides) : resources
(http://denise.dreamwidth.org/tag/a11y those are # 1s in a11y, not the letter l.)
Please email for handout with many more!
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Who?2%
49%34%
12% Alumni
Blindness org
Perkins staff
All other
Researcher
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Where?Inside the United States
Canada
Worldwide (Perkins works in 67 countries)
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What? (Topic)
25%
20%
17%
4%3% History
Practitioner
Reference
Alumni
K-12 Students
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How? (Method)
33%
25%
17%
15%
7% 4%Email - personal
In person
Telephone
HayesLibrary email
Info email
Other