welcome [] · –domestic nz$20.2b, up 7.4% –international nz$14.5b, up 19.6% •record arrival...
TRANSCRIPT
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WelcomeDestination Queenstown
Members Update
June 2017
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Today’s agenda
• Welcome• Queenstown Airport – Colin Keel• Tourism Industry Aotearoa – Chris Roberts• Destination Update – Graham Budd• Winter Marketing Campaign – Diana Mendes• Winter Festival Overview – Lisa Buckingham
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Winter Outlook2017
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Evening flights full steam ahead
• Qantas and Virgin Australia ready to operate after-dark services
• All 4 airlines flying after-dark for peak winter season
• Spreads the flight schedule/peaks
• More travel options, better connections
• Enables commuter opportunities
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Winter outlook summary
Peak winter schedule from 22 June
Overall capacity 14% up on last winter
Domestic +15%, International +10%
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International passenger profile – 12 months to April 2017
Summary:
• Higher proportion of passengers who are young, Australian and on holiday than other NZ airports
• 67% of passengers on international flights are Australian
• 48% are under 35 years old
• 90% are on holiday or visiting friends or relatives
• 28% of ZQN passengers arrive on direct international flights
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International passenger profile
Seasonality:
• Australian pax peak in winter
• 79% trans-Tasman pax Australian, 49% under 35
• NZers more evenly spread through year, peak in school holidays
• Other nationalities peak in summer
• Younger pax peak in winter, especially 15-35 years
• Passengers >55 years peak in summer and autumn
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International passenger profile – top 5 markets
• Australia: 67% of pax, +13%. Peak in winter. Half under 35 years old
• New Zealand: 10% of pax, +11%. Peak in school holidays
• USA: 6% of pax, +21%. Peak in summer
• UK: 3% of pax, +23%. Peak in summer
• China: 3% of pax, +1%. Peak at Chinese New Year (Jan/Feb)
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Domestic passengers last 12 months
• 1.3m pax on domestic flights
• +16% on previous 12 months
• Strong capacity growth on AKL route
• NB: ~70% international visitors arrive on domestic flights
• Domestic pax peak Christmas/early Jan
• Inbound/outbound affected by holidays and events either in Queenstown or elsewhere
EasterAdele
Marathon
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Gearing up for winter operations
• Grooved runway, final stage of $20m airfield upgrade
• New de-icing for runway, footpaths
• New runway sweeper clears 230,00sqm per hour (our runway is 85,000sqm)
• ‘Helga’ then disperses snow (2,700 tonnes per hour)
• New vehicle to de-ice aircraft at gate rather than towing to taxiway
• People power, snow clearing vehicle fleet, contractors on call
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Car parking and traffic flow improvements for winter
Summary
• Passenger numbers +38% in the last 3 years
• Strong community growth across the region
• Public car parking +70% by Dec 2017
• $4.6m infrastructure investment in 18 months
• More technology and more choices e.g. Tap‘n’Go
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Car parking and traffic flow improvements for winter
At the terminal
• New roundabout, reduce congestion 40%
• Dedicated coach park
• Free 2-min public drop-off lanes reinstated
• Free 20-min express pick-up/drop-off
• $4 parking 21-40 mins
• Terminal Car Park A and B, 450 spaces
• $25 day parking, $100 a week
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Car parking and traffic flow improvements for winter
Park and Ride Trial – Brookes Rd behind Mitre 10
• Timed with Stage 1 Hawthorne Dr and removal of SH6 parking
• 150 spaces, 300 by end of year
• Suited to 2+ days
• Pay to park, free to ride
• Shuttle initially every ½ hour
• Average $10 a day, $70 a week
• We want your feedback
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Master Plan 2045
• Long term plan over 30 years
• 3 snapshots at 2025, 2035 and 2045
• Robust demand forecasting
• Clean sheet approach
• Detailed scenarios for aeronautical, terminal and landside development
• Integrate with district planning and community needs
• Broad stakeholder and community engagement
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Airport evolution
PastWonderful and inspiring pioneering aviation heritage
PresentTension of frontier flying/living with planning, growth & regulation
FutureSustainable balance between tourism development and local lifestyles in our region
Our master plan needs to keep the Southern lakes region connected with the world
Airstrip Airfield Airport Aerohub? Aeronet?
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How do we sustain growth?
Airline and airport capacity
responding
Technology changing the way
we interact
Growing visitor numbers and changing mix
Destination infrastructure
reaching capacity
• Customer experience• Regional prosperity• Community support• Environmental balance
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Guiding principles
SUSTAINABLESupport a safe, commercially-focused, environmentally-conscious and community-orientated business
ADAPTABLEAllow for staged growth and innovative solutions aligned to visitor and community needs
AFFORDABLERecognise the economic challenges and opportunities associated with growth
MEMORABLEProvide our visitors with an exceptional service experience representing the best of the region
and a sense of place
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Potential growth forecast
0.61.5
3.2
6.07.1
0
1
2
3
4
5
6
7
8
2005 2015 2025 2035 2045
Pas
sen
gers
(m
illio
ns)
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Key considerations
LOOK? FEEL? SOUND? COST?For customers & visitors
For airport stakeholders
For shareholders
For local communities
For wider region and nation
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Help us shape tomorrow
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Help us shape tomorrow
• Community discussions July - September
• Questions to consider for the airport and region:
– What number of passengers could we facilitate at the existing airport?
– How could we grow our capacity at Queenstown Airport?
– What’s the environmental and community impact of these demand forecasts?
– What are our options for providing capacity elsewhere?
– What demand can the region accommodate and what demand does it want to accommodate?
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Chris Roberts – Chief Executive
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THE VOICE OF NEW ZEALAND’S TOURISM INDUSTRY
Tourism for TomorrowChris Roberts
TIA
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Productivity
VisitorExperience
Connectivity
Target forValue
Insight
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NZ tourism by the numbers
• Tourism Spend 2016:
– Annual total NZ$34.7b, up 12.2%
– Domestic NZ$20.2b, up 7.4%
– International NZ$14.5b, up 19.6%
• Record arrival numbers:
– 3.5m in 2016, up 12%
• 332,000 people directly or indirectly employed in tourism, 1 job in 8
• Largest Export Earner - NZ$2b a year more than dairy
(No. 1 for 15 of the past 20 years)
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Tourism = almost half of total NZ export growth since 2012
Source: MBIE
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The GST Dividend
2014: $50m2015: $200m2016: $400m2017: $400m+
Well over $1b in additional government revenue from overseas visitors in just 4 years
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
2013 2014 2015 2016 2017
GST from International Visitors
GST previous level GST actual Poly. (GST actual)
Millions
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The Big Issues
• Infrastructure
• People and Skills
• Regional Dispersal
• Seasonality
• Social Licence
• Funding
A Sustainable Tourism Future
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ENTRIES CLOSE FRIDAY 16 JUNE SUBMISSIONS DUE 20 JUNE
Celebrating outstanding performance across three individual and eight business categories
Air New Zealand Supreme Tourism Award winner receives $10,000 worth of international air travel
www.nztourismawards.org.nz
2017 Awards Dinner7 September, at the Air Force Museum, Christchurch
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tia.org.nz
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Visitor data
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CAM April Month 2017
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CAM year end April 2017
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Commercial Accommodation Monitor
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Annual Guest Nights
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0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
91%
77% 74%
86% 83%82% 81%
65%60%
85%88%92%
Monthly guests
Queenstown Hotel occupancy 2016
80%
• 36 Hotels• Monthly ave. capacity
= 191,625• Annual capacity
= 2,299,500
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0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
81%
63%
55%
73% 72%70% 72%
39% 40%
70%75%
81%
Monthly guests
Queenstown Motel occupancy 2016
66%
• 55 Motels• Monthly ave. capacity
= 85,167• Annual capacity
= 1,022,000
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0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
85%
56% 58%
78%74%
82%
69%65%
70%
79%84%
88%
Monthly guests
Queenstown Backpacker occupancy 2016
74%
• 22 Backpackers• Monthly ave. capacity
= 72,088• Annual capacity
= 865,000
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Total annual spend YE April 17
$2,113m+6.6%
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Domestic spend Y/E April 2017
$683m+ 3.1%
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International spend Y/E April 2017
$1,430m+8.3%
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Australia y/e April 2017
$475m+12%
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China y/e April 2017
$208m-10%
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China – Tour package prices
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China – FIT package prices
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USA y/e April 2017
$208m+18%
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Rest of Asia y/e April 2017
$158m+14%
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UK y/e April 2017
$100m+3%
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Business Plan 2017/18 approved
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QCB Plan• Position as preferred C&I destination• Grow market share - domestic and
Australia• Association business strategy• Focused targeting and business
development• Establish measurable and relevant KPI’s• Invest in CRM and sales support system• Skills and resources
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QCB Update
• Business Plan approved• Increase investment + 50%
• Investment in Sales & CRM system
• TNZ strategic planning completed
• Event Planner/product directory
• AMWAY 2018
• Famil programme – Pre MEETINGS
• Lead management
• Hosted famils & site inspections
• Events for 2017/18 confirmed• MEETINGS• Get Global• Convene South• CIBTM• IMEX• AIME• CINZ Conference• PCO Assoc. Conference• Australia/Queenstown week• TNZ Bureaux Aust roadshow• 2018 Domestic famil
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MEETINGS Insights• Strong demand remains
• 40 of 90 Australian buyers wanted ZQN famil• 8 buyers and 1 media hosted
• Leads for 2018/19 and 2020• Australia
• 71% PCO and 29% corporate/associations• 68% new companies
• NZ/ROW• 56% PCO’s and 44% corporate/associations
• Convention Centre enquiries??• Highly desired – huge demand remains• Off-site 300+ capacity dinner venues
• Hotel capacity constraints• Pricing• New international 5 star hotels desired
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TRENZ Auckland May 10 -12
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TRENZ Insights
•Accommodation• Availability & pricing
• New hotel capacity
• Alternative options sought
•Regional displacement• Reducing average length of stay
• Less time & budget for activities
• Interest in biking & trails
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Queenstown Australia week
• Replacing Australian road show in 2017• October 29th to November 2nd
• Bringing Australia to Queenstown• Hosted C&I buyers• Trade buyers/influencers• Member exhibition/meeting appointment events• Famils/site inspections• Australian market trends and insights programme
• Workshops• Presentations
• Details and Expressions of Interest
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Queenstown……..Tasmania
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Winter Marketing Campaign
Our Town. Your Town. Queenstown.
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Winter Digital Campaign
Objectives
• Continue to build Queenstown’s position as the leading winter ski holiday destination in the Southern Hemisphere
• Grow number of Australian ski visitors against 2016 as measured by IVS
• Educate and inspire travel to Queenstown for a ski holiday
Target Audience
• 20-45yrs
• Sydney, Melbourne, Brisbane & Gold Coast
• Skiers and snowboarders of all ability levels
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Winter Digital CampaignKey messages
• True Alpine destination in the heart of the Southern Alps
• Easily accessible with international airport and direct flights from Australia
• Choice of four ski fields with varied terrain plus backcountry, the closest one just 20 minutes away
• Cosmopolitan destination with vibrant après ski, renowned activities and restaurants
• Range of quality accommodation within short drive of ski fields
Strategy
• Utilise real visitor experiences to inspire travellers
• Leverage 100,000+ images and 5,000+ videos shared by visitors in winter 2016
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Winter Digital Campaign
Concept
Our town. Your town. Queenstown.
Campaign structure
• 4 x Video assets
• Retargeted Link ads with further information
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Winter Digital Campaign
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Lisa Buckingham – Festival Director
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Queenstown Winter Festival
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Queenstown Winter Festival Sponsors 2017
Key Sponsors
Festival Supporters
Media Partners
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• Aspen Hotel Queenstown
• Azur Lodge
• Blue Peaks Apartments
• Blue Peaks Lodge
• Copthorne Queenstown Lakefront
• Copthorne Queenstown Lakeview
• Crowne Plaza
• Heartland Hotel
• Heritage Queenstown
• Hilton Queenstown Resort & Spa
• Mercure Queenstown Resort
• Hotel St Moritz
Queenstown Winter Festival Accommodation Partners 2017
• Millbrook Resort
• Novotel Queenstown Lakeside
• Nugget Point Hotel
• Oaks Shores Resorts
• Peppers Beacon
• Queenstown Park Boutique Hotel
• Ramada Queenstown
• The Rees Hotel & Luxury Apartments
• Relax It’s Done
• Rydges Lakeland Resort Queenstown
• Scenic Suites Queenstown
• Sofitel Queenstown Hotel & Spa
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Marketing so far . . .
• New Website• Radio• Print• Online• Partner Promotions• eDM to Databases• Out of Home• Travel Trade
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2017 Festival HubEarnslaw Park will be the Festival Hub from 12pm – 9pm for four days
• Main Stage entertainment• Atomic Coffee Pop Up• Festival Info Tent• Festival Hub Bar
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2017 Queenstown Village Rink
The Village Green will be transformed into the Queenstown Village Rink from Thursday 22 June until Sunday 2 July
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Day One: Thursday 22 June
Event/Activation Location
Anika Moa – Songs for Bubbas Qtown Memorial Centre
QRC Hospo Race Earnslaw Park
Monteith’s Dog Derby & Barking Coronet Peak & Earnslaw Park
Queenstown Winter Festival Welcome Queenstown Bay/Earnslaw Park
Winter Festival Frankton Arm Cruise TSS Earnslaw
Gibbston Valley Wine & Cheese Tasting The Winery
SKYCITY Quiz SKYCITY
Comedy Night Qtown Memorial Centre
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Day Two: Friday 23 June
Event/Activation Location
NZSki Business Lunch Skyline
Olympus Queenstown Winter Meet Lake Hayes Pavilion
Old Mout Dodgeball Championships Queenstown Bay
Real Journeys Friday Night Party & Fireworks Earnslaw Park
Olympus Fireworks & Light Painting Workshop Earnslaw Park
SKYCITY Stampede Ice Hockey Qtown Ice Arena
Comedy Night – Friday Qtown Memorial Centre
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Day Three: Saturday 24 JuneEvent/Activation Location
iHeart Radio Day on the Bay• Mitre 10 MEGA Raft Race• Vincent Holdings Jet Sprints• JUCY Undy 500• The Hits 90.4 Birdman
Queenstown Bay
Macpac Mountain Bikes on Snow The Remarkables
Creative Qtown Arts & Crafts Markets Queenstown Bay
Saturday Sounds from the Locals incl Burgers & Beers
Earnslaw Park
Winter Festival Frankton Arm Cruise TSS Earnslaw
SKYCITY Ball – Shanghai Nights Qtown Memorial Centre
Coronet Peak Opening of Night Ski• Auckland Airport Suitcase Race• Olympus Bobsled Championships
Coronet Peak
PechaKucha powered by Macpac The Heritage
SKYCITY Stampede Ice Hockey Queenstown Ice Arena
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Day Four: Sunday 25 June
Event/Activation Location
Macpac Skin to the Summit Coronet Peak
Doubles Disc Golf Tournament Queenstown Gardens
NRG Queenstown Duck Race Village Green
Winter Festival Frankton Arm Cruise TSS Earnslaw
Auckland Airport Carnival Beach Street & Earnslaw Park
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2017 Apres Ski & Dining Programme
Event/Activation Location
Botswana Butchery Luxury Lunch Botswana Butchery
Moet Champagne on Ice Below Zero Ice Bar
Skyline Night Bungy The Ledge Bungy/Skyline
Taj Indian Winter Meal The Taj Indian Kitchen
The Winter Feast by the Pop Up Chef Wakatipu Rugby Club
The Great Coalfire Rib Eating Race Coalfire
Whisky Masterclass Ballarat Trading Co.
Glow in the Foam Party Vinyl Underground
Eichardt’s & Gibbston Valley Winter Winemaker Dinner
The Grille by Eichardt’s
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2017 Shopping Bonanza
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How else can you get involved in Festival?
• Festival Event Participation:• Old Mout Dodgeball team
• The Hits 90.4 Birdman entry
• Mitre 10 Mega Raft Race
• QRC Hospo Race
• Auckland Airport Suitcase Race
• Olympus Dodgeball Champs
• Buy tickets
• Share our stories
#WinterStartsHere#QTWinterFest
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THANK YOU!
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Thank you